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Sauce Labs vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Sauce Labs boosts ROI by optimizing release cycles, reducing costs, enhancing test efficiency, and enabling broader device testing.
Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
QA Analyst at a tech services company with 501-1,000 employees
 

Customer Service

Sentiment score
8.0
Sauce Labs' customer service is praised for responsiveness, friendliness, and efficiency, with most users highly satisfied despite occasional delays.
Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
 

Scalability Issues

Sentiment score
6.9
Sauce Labs is scalable but faces challenges with cost, VM limitations, outages, and requires more data centers for extensive scaling.
Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
 

Stability Issues

Sentiment score
6.8
Sauce Labs offers stable, reliable cloud testing with occasional issues, but improvements and timely support enhance user satisfaction.
Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
 

Room For Improvement

Users want clearer documentation, faster processing, better reports, improved integrations, more device coverage, accurate logging, and responsive support.
SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
QA Analyst at a tech services company with 501-1,000 employees
 

Setup Cost

Enterprise users find Sauce Labs pricing flexible but costly, recommending starting small and scaling to manage costs effectively.
SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
 

Valuable Features

Sauce Labs offers cross-browser compatibility, video recording, and parallel test execution for scalable testing across multiple platforms and devices.
SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
QA Analyst at a tech services company with 501-1,000 employees
 

Categories and Ranking

Sauce Labs
Ranking in Functional Testing Tools
12th
Ranking in Test Automation Tools
16th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
No ranking in other categories
SmartBear TestComplete
Ranking in Functional Testing Tools
8th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
 

Mindshare comparison

As of March 2026, in the Test Automation Tools category, the mindshare of Sauce Labs is 2.7%, down from 3.0% compared to the previous year. The mindshare of SmartBear TestComplete is 6.1%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete6.1%
Sauce Labs2.7%
Other91.2%
Test Automation Tools
 

Featured Reviews

AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
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884,873 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
9%
Comms Service Provider
7%
Manufacturing Company
6%
Manufacturing Company
14%
Financial Services Firm
12%
Computer Software Company
11%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
 

Questions from the Community

What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Overview

 

Sample Customers

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about Sauce Labs vs. SmartBear TestComplete and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.