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OpenText SiteScope vs SCOM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText SiteScope
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
29
Ranking in other categories
Application Performance Monitoring (APM) and Observability (17th)
SCOM
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Event Monitoring (5th), Network Monitoring Software (15th)
 

Mindshare comparison

OpenText SiteScope and SCOM aren’t in the same category and serve different purposes. OpenText SiteScope is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 0.7%, up 0.5% compared to last year.
SCOM, on the other hand, focuses on Event Monitoring, holds 9.1% mindshare, up 7.2% since last year.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
OpenText SiteScope0.7%
Dynatrace6.6%
Datadog5.5%
Other87.2%
Application Performance Monitoring (APM) and Observability
Event Monitoring Market Share Distribution
ProductMarket Share (%)
SCOM9.1%
ServiceNow IT Operations Management12.8%
OpsRamp10.7%
Other67.4%
Event Monitoring
 

Featured Reviews

Gyanesh Rahatekar - PeerSpot reviewer
Back office at Reliance Industries Ltd
Achieve seamless incident response with valuable monitoring capabilities and reliable alerts
There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.
AK
Assistant Manager at SMS group GmbH
Have integrated effective monitoring and seamless alerting with improved visualization capabilities
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"There's no agent you need installed on the servers. In our environment, we have some servers out of our control so we cannot manage them. We use SiteScope to monitor the availability, the resources on the servers, etc. This allows us to do this job without installing agents so there's no need to take care of anything on the server."
"The product's readymade templates are perfect. It supports us a lot when we don't have much experience with the product. The templates offers us direction to proceed."
"Infrastructure monitoring is the most valuable feature."
"I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"They can create workflows for approval processes, which is very useful to support paperless digitalization, allowing effective collaboration between many parties including approvers, reviewers, and engineering documents being signed, annotated, and marked up using this system."
"I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."
"This solution satisfies all of the requirements that we need for our Windows-based systems, so if you are using the Windows platform then this is an easy solution."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"We are able to do problem determination on runaway processes."
"The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need."
"The most valuable feature of SCOM is real-time alerts."
"SCOM provides alerting capabilities and threshold settings, which are helpful for monitoring."
"SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence."
 

Cons

"The graphs and dashboard in the solution are areas that need improvement."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"It may lack some features other products in the category have like more detailed transaction tracking."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."
"It should improve its integrations with various tools, especially service management tools."
"We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting."
"Stability and some performance issues exist and they need improvement."
"The initial setup should be easier to complete."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"I would like to see better support for monitoring Unix-based systems."
"SCOM is not as straightforward in terms of user interface or general experience, which could be improved."
"The console feature is very poor, and it would be very good for us if this were improved."
"There could be more integration of SIM in the solution."
 

Pricing and Cost Advice

"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"Licensing is a little steep."
"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."
"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."
"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."
"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."
"SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."
"Our Enterprise Agreement includes the price."
"SCOM's pricing is average."
"The pricing is good, and it's part of their system center suite."
"Two customers bought the enterprise agreement with Microsoft and paid for Software Assurance. But few customers don't buy it for Software Assurance. They just buy it and deploy it, and they think that we will be using it for the next five years."
"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."
"We have an EA with Microsoft, and it comes as part of the EA."
"It is the cheapest product available in the market."
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Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
15%
Computer Software Company
8%
University
8%
Financial Services Firm
12%
Government
10%
Manufacturing Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise4
Large Enterprise21
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise22
Large Enterprise54
 

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?
The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.
What needs improvement with Micro Focus Voltage SiteScope?
Regarding areas for improvement, there may be minor issues, but I have not faced any significant issues with OpenText SiteScope because I have a team that uses this product daily. As a monitoring d...
What is your primary use case for Micro Focus Voltage SiteScope?
OpenText SiteScope has a lot of use cases including monitoring websites, monitoring URLs, monitoring infrastructure resources like CPU, hard disk, and memory usage, and customized monitoring script...
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...
 

Also Known As

Micro Focus SiteScope, HPE SiteScope, SiteScope
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Vodafone Ireland, Kuveyt Turk Participation Bank
Dialog Telekom
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