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Pros & Cons summary

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Prominent pros & cons

PROS

OpenText SiteScope is integrated with various monitoring tools and offers out-of-the-box monitors for different system components, enhancing its flexibility and usability.
The tool supports a wide range of protocols like NetBios, SSH, WMI, and SNMP, allowing expansive device monitoring without needing agents installed on servers.
Its built-in flat file DB removes the dependency on external databases, ensuring higher stability and simplifying the setup process to operate swiftly.
OpenText SiteScope excels in infrastructure and application monitoring, with capabilities for alerting and integration into workflows for support tickets and approval processes.
It features powerful automation and scripting abilities that streamline monitoring configurations and task management, providing efficiency and ease in handling multiple servers.

CONS

OpenText SiteScope lacks features such as cloud, APM, and DevOps monitoring, and requires multiple firewall ports for remote monitoring due to the lack of an agent.
OpenText SiteScope has limitations with the types of scripting files it can execute unless third-party plugins are used.
Technical support for OpenText SiteScope needs improvement as it is currently not helpful or responsive.
OpenText SiteScope does not easily support new technologies like Kubernetes and needs better scalability for large environments.
There are issues with OpenText SiteScope's integration between OpenText SiteScope and Remedy, which requires middle software.
 

OpenText SiteScope Pros review quotes

it_user139164 - PeerSpot reviewer
Consultant at a comms service provider with 51-200 employees
Jul 12, 2014
Agentless data collection supporting a big number of monitor metrics.
it_user43743 - PeerSpot reviewer
Director Technical Service - Monitoring Engineering at a recruiting/HR firm with 10,001+ employees
Jun 10, 2015
The products have been able to deliver the service to our business, which is to ensure that the applications that depend on our servers are always available.
RS
Performance and Fault-tolerance Architect with 1,001-5,000 employees
Jul 28, 2015
System health check monitoring and email alerts after reaching threshold limits.
Learn what your peers think about OpenText SiteScope. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user364155 - PeerSpot reviewer
Senior IT Infrastructure Specialist at Nordea
Jan 3, 2016
It's integrated with different monitoring tools, such as AppDynamics.
WL
Enterprise System Management at a tech services company with 51-200 employees
Mar 16, 2016
It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc.
it_user74751 - PeerSpot reviewer
IT Administrator with 501-1,000 employees
Jun 7, 2016
It's easy to template standard monitoring configurations, and automate monitoring configuration.
it_user486648 - PeerSpot reviewer
Technical Engineer Manager at a financial services firm with 1,001-5,000 employees
Jul 27, 2016
It's a very flexible product so you can run a script out of it, even straight out of the box.
Diego Caicedo Lescano - PeerSpot reviewer
Chief Innovation Officer at SAGGA
Aug 14, 2017
Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored.
PS
Sr. Consultant at a tech services company with 10,001+ employees
Sep 10, 2017
Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good.
CB
Engineer at United Airlines
May 5, 2019
The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily.
 

OpenText SiteScope Cons review quotes

it_user139164 - PeerSpot reviewer
Consultant at a comms service provider with 51-200 employees
Jul 12, 2014
May require a dashboard for the data collected
it_user43743 - PeerSpot reviewer
Director Technical Service - Monitoring Engineering at a recruiting/HR firm with 10,001+ employees
Jun 10, 2015
I think that the scalability needs to be worked on a bit. We can scale fine horizontally, but we’d like to scale less horizontal and be more compact.
RS
Performance and Fault-tolerance Architect with 1,001-5,000 employees
Jul 28, 2015
Monitor mobile health status too.
Learn what your peers think about OpenText SiteScope. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user364155 - PeerSpot reviewer
Senior IT Infrastructure Specialist at Nordea
Jan 3, 2016
We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope.
WL
Enterprise System Management at a tech services company with 51-200 employees
Mar 16, 2016
Licensing is a little steep. Since HP's acquisition of the product, licensing is done on a points-per-monitor basis, and with literally hundreds of nodes and application monitors available, costs can get steep.
it_user74751 - PeerSpot reviewer
IT Administrator with 501-1,000 employees
Jun 7, 2016
Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI.
it_user486648 - PeerSpot reviewer
Technical Engineer Manager at a financial services firm with 1,001-5,000 employees
Jul 27, 2016
More out of the box Cloud integration and capabilities.
Diego Caicedo Lescano - PeerSpot reviewer
Chief Innovation Officer at SAGGA
Aug 14, 2017
It could be more reliable using a database repository instead of a log repository.
PS
Sr. Consultant at a tech services company with 10,001+ employees
Sep 10, 2017
They should provide more templates for new vendor devices.
CB
Engineer at United Airlines
May 5, 2019
They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files.