New Relic vs OpenText SiteScope comparison

New Relic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while OpenText is ranked #15 with an average rating of 9.2. New Relic holds a 3.7% mindshare in APM, compared to OpenText’s 1.0% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 93% of OpenText users who would recommend it.

New Relic

Read 175 New Relic reviews

20,904 Views
14,215 Comparison Views

94% willing to recommend

OpenText SiteScope

Read 29 OpenText SiteScope reviews

3,808 Views
3,503 Comparison Views

93% willing to recommend

New Relic

OpenText SiteScope

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Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and New Relic are two prominent monitoring solutions frequently compared by tech buyers. Analysis indicates that users appreciate OpenText SiteScope's robust infrastructure monitoring, but many favor New Relic's comprehensive feature set and user-friendly approach, leading to overall higher satisfaction.

What features are offered by OpenText SiteScope in comparison to New Relic?

OpenText SiteScope offers real-time monitoring, extensive alerting capabilities, and robust infrastructure monitoring. New Relic is known for deep application performance monitoring, diverse integration options, and features that align well with modern cloud environments.

What areas of improvement can be found in OpenText SiteScope in comparison to New Relic?

OpenText SiteScope needs enhancements in scalability, improved documentation, and structural improvements. New Relic users seek better support response times, more cost-effective pricing tiers, and service enhancements.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to New Relic?

OpenText SiteScope's deployment is seen as straightforward but requires significant configuration. Customer service receives mixed reviews, with some users finding support less responsive. New Relic is praised for its simpler deployment process and broadly positive customer service, though some report delays in support responses.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to New Relic?

OpenText SiteScope is viewed as cost-effective for infrastructure monitoring, but some users feel the initial setup is complex. New Relic, despite higher costs, is often considered worth the investment for its advanced capabilities. Users generally perceive New Relic to deliver better ROI, offsetting its higher pricing with enhanced functionality.

To learn more, read our detailed New Relic vs. OpenText SiteScope Report (Updated: June 2026).

Buyer's Guide

New Relic vs. OpenText SiteScope

June 2026

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Helped 900,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

OpenText SiteScope

Ranking in Application Performance Monitoring (APM) and Observability

15th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.7%, down from 6.4% compared to the previous year. The mindshare of OpenText SiteScope is 1.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
OpenText SiteScope	1.0%
Other	95.3%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Hosney Osman

Technical Solution Architect at Vodafone

Proactive monitoring has reduced response time and has improved capacity planning accuracy

Regarding areas for improvement, there may be minor issues, but I have not faced any significant issues with OpenText SiteScope because I have a team that uses this product daily. As a monitoring dashboard user, I do not have any negative feedback. A feature that could be added is direct integration with a ticketing tool, as it would help operation teams directly detect alarms and alerts happening in our infrastructure. Direct integration with a ticketing tool such as Remedy would be a good feature. OpenText SiteScope has some limitations, especially with integration between OpenText SiteScope and Remedy, which must be done through middle software. There are also limitations for cloud monitoring as well as for Docker and Kubernetes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications."

"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."

"I can have my developers find bugs and fix them in one-tenth of time they used to take."

"From operationally rich, to developer deep."

"The solution is an excellent product for time series and operation analyses."

"The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly."

"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."

"It enables us to fine-tune our application quicker."

More New Relic pros

"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."

"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."

"It's a very flexible product so you can run a script out of it, even straight out of the box."

"Being able to do your queries from a single location and being able to nest all your monitors within folders is valuable."

"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."

"For the system environment, SiteScope can be useful."

"The monitoring capabilities have no limit; whatever you can imagine, you can monitor, even using URL monitors, database query monitors, and formula composite monitors, which are not common in other tools."

"The URL monitoring is excellent."

More OpenText SiteScope pros

Cons

"Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk."

"There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"The browser isn't exactly reliable."

"In the next release, I'd like to see a better pricing structure."

"Stack traces don’t go far enough. They get to a point, indicate a question mark, and then stop."

"I think New Relic can be more simple to use because for beginners it can be more difficult to use, so I think New Relic can improve in that aspect."

"Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal."

More New Relic cons

"They need to offer better technical support, which, right now, is not helpful or responsive."

"The graphs and dashboard in the solution are areas that need improvement."

"We think that AppDynamics will do this in a more satisfactory way for us and we do not have this feature with SiteScope."

"They should provide more templates for new vendor devices."

"It could be more reliable using a database repository instead of a log repository."

"As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins."

"If you're considering Sitescope as your sole or primary monitoring tool, I suggest you take a look around - there are better options for you."

"I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action."

More OpenText SiteScope cons

Pricing and Cost Advice

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The price was one of the reasons we chose this solution."

"The solution is less expensive than AppNeta."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"This is an expensive product."

"Pricing is better with New Relic APM than Dynatrace."

More New Relic pricing and cost advice

"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."

"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."

"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."

"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."

"Licensing is a little steep."

"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."

"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."

"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."

More OpenText SiteScope pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Construction Company

14%

Financial Services Firm

12%

Manufacturing Company

12%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	21

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

See all answers

What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?

The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.

See all answers

What needs improvement with Micro Focus Voltage SiteScope?

See all answers

What is your primary use case for Micro Focus Voltage SiteScope?

OpenText SiteScope has a lot of use cases including monitoring websites, monitoring URLs, monitoring infrastructure resources like CPU, hard disk, and memory usage, and customized monitoring script...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 6% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Splunk AppDynamics vs OpenText SiteScope

Compared 8% of the time

Dynatrace vs OpenText SiteScope

Compared 7% of the time

OpenText Real User Monitoring vs OpenText SiteScope

Compared 5% of the time

VMware Aria Operations for Applications vs OpenText SiteScope

Compared 5% of the time

BMC TrueSight vs OpenText SiteScope

Compared 2% of the time

More OpenText SiteScope Competitors

Product Reports

Buyer's Guide

New Relic

June 2026

Download New Relic product report

Buyer's Guide

OpenText SiteScope

June 2026

Download OpenText SiteScope product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Micro Focus SiteScope, HPE SiteScope, SiteScope

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

OpenText SiteScope provides agentless monitoring of infrastructure and applications, offering an intuitive experience with comprehensive solutions for managing APIs, URLs, and log files. It's designed for those seeking ease of use and flexibility without the need for server agents.

SiteScope is known for its agentless architecture that facilitates seamless monitoring across a range of technologies including AWS, VMware, and APIs. Users benefit from ready-to-use templates and an intuitive dashboard. Despite its flexibility, SiteScope has challenges with integration and modern features like cloud and DevOps monitoring. The Java interface is slow and setup can be cumbersome, with costly licensing and room for improvement in reporting and scalability.

What are the key features of OpenText SiteScope?

Agentless Architecture: Eliminates the need for server agents, minimizing intrusion.
Ready-to-Use Templates: Simplifies monitoring setup across different environments.
Comprehensive Monitoring: Supports server, database, URL, and API monitoring.
Integration Capabilities: Works with AWS, VMware, and other technologies.
Intuitive Dashboard: Provides easy-to-understand data visualization.

What benefits and ROI can be expected?

Cost Efficiency: Agentless setup reduces operational costs.
Flexibility: Supports multiple technologies and environments.
Time Management: Predefined templates save setup time.
Performance Assurance: Ensures consistent performance with synthetic monitoring.
Operational Insight: Enhances decision-making through comprehensive data visualization.

OpenText SiteScope is implemented in industries like healthcare and government organizations for maintaining system performance and uptime. It supports monitoring across platforms, including Linux, Windows, and VMware, enabling users to address infrastructure and application monitoring needs without agent-related challenges.

OpenText

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Vodafone Ireland, Kuveyt Turk Participation Bank

Buyer's Guide

New Relic vs. OpenText SiteScope

June 2026

Free Report: New Relic vs. OpenText SiteScope

Find out what your peers are saying about New Relic vs. OpenText SiteScope and other solutions. Updated: June 2026.

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