OrbusInfinity vs ServiceNow comparison

Why PeerSpot?

Orbus Software and ServiceNow are both solutions in the IT Service Management (ITSM) category. Orbus Software is ranked #36, while ServiceNow is ranked #1 with an average rating of 8.6. Additionally, 100% of Orbus Software users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

ServiceNow and OrbusInfinity compete in the enterprise solutions space, delivering digital transformation tools. ServiceNow seems to have the upper hand in integration and scalability, while OrbusInfinity stands out for its customization options.

Features: ServiceNow offers strong incident management and workflow automation, ensuring seamless integrations across IT services. It also focuses on a broad IT service management framework. OrbusInfinity specializes in custom process management and architectural modeling with advanced visualizations, offering tailored enterprise architecture tools.

Ease of Deployment and Customer Service: ServiceNow provides well-documented deployment options and robust customer support, emphasizing modular ease of integration. OrbusInfinity offers tailored deployment models with excellent setup assistance for bespoke solutions, focusing on personalized deployment strategies.

Pricing and ROI: ServiceNow involves higher initial setup costs, offering significant ROI through its expansive features and adaptability. OrbusInfinity is a cost-effective option with high ROI for organizations prioritizing customization, focusing on affordable specialized solutions.

To learn more, read our detailed OrbusInfinity vs. ServiceNow Report (Updated: September 2026).

Buyer's Guide

OrbusInfinity vs. ServiceNow

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Kenneth Igiri

Enterprise Architect at Ecobank Transnational Incorporated

Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform

The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us. We've had some issues with the integration between Visio and iServer because sometimes the add-in that allows you to do that integration takes a lot of memory and then your Visio crashes. However, I've not experienced this issue for some time, so it was probably fixed in the recent version. Also, if I copy a large amount of data and I want to copy from one Visio file to another, I have had a case where it suddenly just closes Visio without saving. So, that integration could be more smooth. There should be ease of integration with other systems in our environment such as SysAid. I understand that there is an integration to ServiceNow, but we use SysAid. We need to be able to say that when there's an incident that impacts or requires a change in a particular component, ServiceNow or SysAid should be able to communicate to Orbus that this component is about to change. Similarly, when it comes to discovery or when a new architecture change has happened in the enterprise, we should be able to detect the change in the baseline Enterprise Architecture. There should be such advanced automation. The visibility of our models is limited to those to whom we have assigned licenses. I would've loved it if everyone in the organization could at least see the diagrams. The licensing should be there for those who need to make updates or changes.

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Hemanthreddy Vakiti

Junior Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With the cash flow generated just on the one bot we had operating, it's paid for itself in the first month."

"If we talk about the automation RPA, it definitely has worked very well for us, giving good savings of more than 180 FTEs after implementing more than 200 plus bots."

"By implementing processes using Automation Anywhere, we can save up to 3,000 euros within two weeks of development."

"Now, rather than the team going and collecting all of that information, we can have the bots do it, and that has been fantastic."

"This RPA software has good scalability and stability, is easy to understand and easy to use, even for users who have no experience with automation software."

"No other competitor has this email trigger, so it saves a lot of time if you automate the process. We don't need to fix a time for a task to run. It gives the feature of on demand execution for any task. Whenever a user wants, it can send a mail and get the task done as soon as possible."

"The ability to create automation itself is a benefit that reduces human error and enhances efficiency. Technical support is unsurpassed."

"The most valuable feature is the ability to transform data into clusters."

More Automation Anywhere pros

"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."

"The most valuable features are mainly the reporting side of things and the dashboard."

"There are many expansions available."

"We have found the service easy to use, although, we have ended up customising a lot of parameters."

"It offers ready-built automation and simpler configuration for workflows."

"As I'm a developer, what I would say is that it's very flexible."

"ServiceNow has a lot more people supporting it, it is a lot easier to find developers, and it is a much more modern platform."

"Improved the globalization of processes and around the clock service delivery to our customers Automated repetitive tasks and shifted left simple tasks to the service desk"

"It is very user friendly, and I've enjoyed using the dashboard and user interface."

"We always get good support."

More ServiceNow pros

Cons

"It is not as easy to implement as advertised. It is difficult across the board. It is difficult for technical and non-technical users."

"Automation Anywhere can also be improved in machine learning and artificial intelligence. It would make our lives easier."

"The regional distribution in Turkey can be improved."

"Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000."

"The availability of material in terms of more technical documentation could be improved, particularly in-depth information about how things can be done."

"There should be more available Data Analytics and more AI Front and Deep Learn concepts."

"For assisted automation, the AA bot needs the facility to be triggered through an application interface after collecting input from the user."

"I would like to have the ability to work on a remote desktop connection, run the recording on it and use all commands."

More Automation Anywhere cons

"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."

"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."

"Compared to other products that I have been using, it is not as user-friendly."

"ServiceNow's customization is not too agile in those cases; it takes a little bit of time."

"Its stability and pricing need improvement."

"Service mapping could be less complicated."

"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

"ServiceNow can improve by being customizable based on the different needs of companies, such as infrastructure and security requirements."

"One thing I don't care for is the reporting and the way it functions."

"The initial setup was incredibly complex."

More ServiceNow cons

Pricing and Cost Advice

"When I started working on it, it was difficult to obtain a trial version (barrier to entry). Now, they have a Community Edition, which may make it easy to get started."

"We have seen ROI on one of the process, but not on the other processes yet."

"I would like them to have better license management."

"More than 40 to 50 percent of the IT budget will be for the cost of automation projects in the coming years since these projects enhance operations add value."

"Complaints are generally about the cost of IQ Bot, which is higher than its competitors. The base model’s pricing is comparable to other platforms with attended, unattended, and IDP capabilities as well."

"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."

"Automation Anywhere's price is considerably better than UiPath's."

"Automation Anywhere is thought to be quite expensive, especially for smaller organizations."

More Automation Anywhere pricing and cost advice

"It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I would rate it a nine out of ten in terms of pricing."

"The licensing is on a yearly basis. We currently work with a standard fee."

"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"The price of this solution is expensive."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"In Tunisia, the companies find the licensing costs to be expensive."

"ServiceNow is an expensive solution."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Government

18%

Financial Services Firm

12%

Manufacturing Company

10%

Insurance Company

Financial Services Firm

10%

Manufacturing Company

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

No data available

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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Ask a question

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

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What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business r...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 5% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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MEGA HOPEX vs OrbusInfinity

Compared 11% of the time

LeanIX vs OrbusInfinity

Compared 9% of the time

BiZZdesign HoriZZon vs OrbusInfinity

Compared 9% of the time

iServer vs OrbusInfinity

Compared 9% of the time

Cortex.io vs OrbusInfinity

Compared 8% of the time

More OrbusInfinity Competitors

IBM Maximo Application Suite vs ServiceNow

Compared 7% of the time

BMC Helix ITSM vs ServiceNow

Compared 4% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 3% of the time

Freshservice vs ServiceNow

Compared 3% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

Enterprise Architecture Management

September 2026

Download OrbusInfinity product report

Buyer's Guide

ServiceNow

August 2026

Download ServiceNow product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

Orbus Software

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

OrbusInfinity offers robust capabilities for organizations looking to optimize their business processes through effective enterprise architecture management. It aids in transforming complex enterprise structures into coherent and strategic frameworks.

Designed for strategists and IT professionals, OrbusInfinity provides a comprehensive platform that integrates seamlessly with industry standards, enhancing decision-making and fostering innovation. It not only supports detailed architecture modeling but also offers powerful analytics tools that assist in identifying and addressing inefficiencies, aligning IT investments with long-term goals.

What are the key features of OrbusInfinity?

Architecture Modeling: Provides a dynamic environment for creating and managing architectural models.
Analytics Dashboard: Delivers insights through customizable dashboards that enhance strategic decision-making.
Integration Capability: Seamlessly integrates with other systems, aiding in cohesive data flow across platforms.

What benefits and ROI should users expect?

Enhanced Strategic Clarity: Improves alignment between IT activities and business objectives.
Cost Efficiency: Identifies areas for cost reduction by optimizing resource allocation.
Scalable Flexibility: Adapts to evolving organizational demands, supporting continuous growth.

OrbusInfinity is implemented in sectors like finance and healthcare where precise data governance and streamlined workflow processes are essential. By aligning business and IT strategies, it enables industries to manage regulatory compliance and operational risk effectively.

Orbus Software

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

OrbusInfinity vs. ServiceNow

September 2026

Free Report: OrbusInfinity vs. ServiceNow

Find out what your peers are saying about OrbusInfinity vs. ServiceNow and other solutions. Updated: September 2026.

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