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Power Admin PA Server Monitor vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Power Admin PA Server Monitor
Ranking in IT Infrastructure Monitoring
73rd
Average Rating
6.0
Number of Reviews
2
Ranking in other categories
Server Monitoring (32nd)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
15th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (2nd), Cloud Management (13th), AIOps (3rd)
 

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of Power Admin PA Server Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.1%
Power Admin PA Server Monitor0.5%
Other98.4%
IT Infrastructure Monitoring
 

Featured Reviews

it_user225771 - PeerSpot reviewer
IT Network Engineer at a engineering company with 51-200 employees
The setup is straightforward, but t​he satellite service installation file could be separated from the server one.
* The status overview page provides a state of computers monitored and provides quickly what users need to focus on * The satellite service installed on remote computers is an easy way to add clients, plus it's easy to deploy and to configure * The licence is perpetual and not linked to one computer, so it's possible to remove a licence from one computer and use it on another with no extra cost
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The possibility to develop your own VB scripts."
"The satellite service installed on remote computers is an easy way to add clients, plus it's easy to deploy and to configure the licence is perpetual and not linked to one computer, so it's possible to remove a licence from one computer and use it on another with no extra cost"
"ServiceNow IT Operations Management is a stable product."
"The solution is easy to use and has great orchestration and automation capabilities."
"The software asset management features — especially around discovery — are the tools I find to be the most valuable."
"It is flexible. You can tune it, more or less, as you want."
"I consider the stability to be very high, rating it ten out of ten."
"ServiceNow IT Operations Management pays for itself because of how flexible it is, and it's a very strong tool."
"The solution allows you to subscribe to the all required ITSM modules, asset discovery and service mapping on a single platform, its guided setup provides easy implementation process and I found these features most valuable."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and it's based on IT practices which are good."
 

Cons

"The satellite service installation file could be separated from the server one. It would reduce the size of the file, and reduce the time to deploy on weak connections."
"Basic monitoring on Unix was working really well but it didn't really help under machines in Windows Domain Controller."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"There is room for improvement in the stability of ServiceNow."
 

Pricing and Cost Advice

Information not available
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"There are additional costs, you have to pay more for everything."
"The cost of ServiceNow is much higher."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The price of ServiceNow IT Operations Management is expensive."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
13%
Construction Company
11%
Comms Service Provider
9%
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

PA Server Monitor
ServiceNow ITOM
 

Overview

 

Sample Customers

Sauder Woodworking, Symantec, Microsoft, Skull Candy, NASA, Xerox, Chevron
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Power Admin PA Server Monitor vs. ServiceNow IT Operations Management and other solutions. Updated: August 2026.
909,679 professionals have used our research since 2012.