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Power Admin PA Server Monitor vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Power Admin PA Server Monitor
Ranking in IT Infrastructure Monitoring
74th
Average Rating
6.0
Number of Reviews
2
Ranking in other categories
Server Monitoring (30th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
11th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (3rd)
 

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of Power Admin PA Server Monitor is 0.5%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.2%
Power Admin PA Server Monitor0.5%
Other98.3%
IT Infrastructure Monitoring
 

Featured Reviews

it_user225771 - PeerSpot reviewer
IT Network Engineer at a engineering company with 51-200 employees
The setup is straightforward, but t​he satellite service installation file could be separated from the server one.
* The status overview page provides a state of computers monitored and provides quickly what users need to focus on * The satellite service installed on remote computers is an easy way to add clients, plus it's easy to deploy and to configure * The licence is perpetual and not linked to one computer, so it's possible to remove a licence from one computer and use it on another with no extra cost
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The possibility to develop your own VB scripts."
"The satellite service installed on remote computers is an easy way to add clients, plus it's easy to deploy and to configure the licence is perpetual and not linked to one computer, so it's possible to remove a licence from one computer and use it on another with no extra cost"
"It is flexible; you can tune it, more or less, as you want."
"ServiceNow IT Operations Management pays for itself because of how flexible it is, and it's a very strong tool."
"The reason is it's cost-effective, number one."
"It is very stable and reliable; there aren't bugs or glitches, it doesn't crash or freeze, and it offers good performance."
"It is a very stable solution."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"I am impressed with the tool's ability to track information in an easy way."
"The way this solution has helped us is that it improved our communication."
 

Cons

"Basic monitoring on Unix was working really well but it didn't really help under machines in Windows Domain Controller."
"The satellite service installation file could be separated from the server one. It would reduce the size of the file, and reduce the time to deploy on weak connections."
"It didn't provide as much value as we thought it would."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The solution's subscription model could be improved."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
 

Pricing and Cost Advice

Information not available
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The solution is costly compared to the products offered by its competitors."
"The cost of ServiceNow is much higher."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The price of ServiceNow IT Operations Management is expensive."
"There are additional costs, you have to pay more for everything."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise27
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...
What is your primary use case for ServiceNow IT Operations Management?
We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...
 

Also Known As

PA Server Monitor
ServiceNow ITOM
 

Overview

 

Sample Customers

Sauder Woodworking, Symantec, Microsoft, Skull Candy, NASA, Xerox, Chevron
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Power Admin PA Server Monitor vs. ServiceNow IT Operations Management and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.