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PubSub+ Platform vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Organizations see mixed ROI with PubSub+ Platform, noting both operational benefits and challenges with costs and alternatives.
Sentiment score
5.2
Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
7.4
PubSub+ Platform excels in customer service with knowledgeable, responsive support and strong leadership involvement, ensuring efficient issue resolution.
Sentiment score
6.0
ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.
they can come on calls and assist quite well,
Integration Architect at a tech services company with 11-50 employees
I have looked into PubSub+ Platform's support forums to read and understand a few things that I did not understand.
Developer at a computer software company with 51-200 employees
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
7.3
PubSub+ Platform is scalable with easy expansion, although some find Docker setup complex; supports multi-cloud messaging efficiently.
Sentiment score
7.2
ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.
In terms of scalability, I would rate PubSub+ Platform as quite scalable, around 9.99.
Integration Architect at a tech services company with 11-50 employees
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
8.3
PubSub+ Platform is praised for exceptional stability, handling data surges with high availability, and reliability in high-volume environments.
Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.
I think the stability of PubSub+ Platform is pretty good, and I would rate it at eight.
Developer at a computer software company with 51-200 employees
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
All while benefiting from a single tool, single maintenance, and reduced license costs.
Associate Vice President at AWL
 

Room For Improvement

PubSub+ Platform needs simpler usage, better connectivity, enhanced tools, robust authentication, and improved integration with open-source and existing applications.
ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.
It was as impressive as Kafka, better than Kafka based on my experience working on the Solace and Kafka white paper.
freelancer at a financial services firm with 1,001-5,000 employees
There is a lack of functionality in PubSub+ Platform; Solace has introduced microservices and micro-integrations recently with some capabilities, but they can improve on these.
Integration Architect at a tech services company with 11-50 employees
The analytics tools integrated within PubSub+ Platform are good, as it has already integrated with cloud logging and the cloud logging features, making the analytics pretty good already.
Developer at a computer software company with 51-200 employees
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
Associate Vice President at AWL
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
 

Setup Cost

Enterprise users value PubSub+ Platform’s flexibility, free version, and tailored agreements despite perceived high licensing costs.
Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.
Pricing-wise for PubSub+ Platform, I find it a little expensive, so I would rate it at six.
Integration Architect at a tech services company with 11-50 employees
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
 

Valuable Features

PubSub+ Platform offers advanced messaging with scalability, low latency, cloud integration, real-time support, and comprehensive analytics for businesses.
ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.
The solution's ability to decouple message producers and consumers allows us to have high cohesion and low coupling, making it an excellent solution for that purpose.
freelancer at a financial services firm with 1,001-5,000 employees
The main benefits PubSub+ Platform provides for the end-user include building a robust and scalable system with very low network latency, which improves the customer experience, whether using mobile phones or applications.
Integration Architect at a tech services company with 11-50 employees
The best features of PubSub+ Platform include being highly scalable, allowing us to handle billions and billions of events.
Developer at a computer software company with 51-200 employees
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

PubSub+ Platform
Ranking in Event Monitoring
11th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
19
Ranking in other categories
Message Queue (MQ) Software (8th), Message Oriented Middleware (MOM) (2nd), Streaming Analytics (15th)
ServiceNow IT Operations Ma...
Ranking in Event Monitoring
1st
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Cloud Management (9th), IT Infrastructure Monitoring (11th), AIOps (3rd)
 

Mindshare comparison

As of May 2026, in the Event Monitoring category, the mindshare of PubSub+ Platform is 2.5%. The mindshare of ServiceNow IT Operations Management is 8.4%, down from 20.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management8.4%
PubSub+ Platform2.5%
Other89.1%
Event Monitoring
 

Featured Reviews

Deepankar Bbhowmick - PeerSpot reviewer
Integration Architect at a tech services company with 11-50 employees
Messaging design has become visual and reliable and now supports fast microservice communication
The unique functions I appreciate about PubSub+ Platform are that it allows me to design my solution in a graphical manner, which is not available in many other products, and the design can also be pushed to the actual infrastructure layer, making it quite advantageous. Mesh technology is useful in scenarios where different geographies have to be connected, although such situations are not commonly found. It is beneficial but not a super-used feature of PubSub+ Platform. The event replay function is quite mature in PubSub+ Platform, allowing me to replay messages that are days in the past, which is a good feature. The main benefits PubSub+ Platform provides for the end-user include building a robust and scalable system with very low network latency, which improves the customer experience, whether using mobile phones or applications. This type of messaging framework is extremely important, and Solace is a very good product in that space. Nowadays, most applications are built using microservices technology, with small microservices interchanging messages via PubSub+ Platform. Without it, realizing a scalable system would not be possible; for example, one cannot have Netflix or similar services that require quick data transit and a good user experience, ensuring that data cannot be lost in transit. The analytics part of PubSub+ Platform is quite useful as it can connect with many analytical software tools, mainly for analysis of system logs, such as Splunk, DataDog, or Prometheus. It has the flexibility to connect with any of these and supports OpenTelemetry, which is not available in many other products, making traceability very easy. I can see how a message travels from a source system to the target system, end-to-end, along with what happens to that message along the path, making the analytics quite good.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
11%
Retailer
5%
Healthcare Company
4%
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise14
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise27
 

Questions from the Community

What is your experience regarding pricing and costs for PubSub+ Event Broker?
Pricing-wise for PubSub+ Platform, I find it a little expensive, so I would rate it at six.
What needs improvement with PubSub+ Event Broker?
Potential areas for improvement in PubSub+ Platform are its authentication mechanisms, which could be slightly better. While simple authentication using basic methods is easy, moving to more robust...
What is your primary use case for PubSub+ Event Broker?
PubSub+ Platform is primarily used for guaranteed delivery of messages from across systems, for microservice-based development, and for high-speed data consumption purposes. Guaranteed transmission...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...
What is your primary use case for ServiceNow IT Operations Management?
We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...
 

Also Known As

PubSub+ Event Broker, PubSub+ Event Portal
ServiceNow ITOM
 

Overview

 

Sample Customers

FxPro, TP ICAP, Barclays, Airtel, American Express, Cobalt, Legal & General, LSE Group, Akuna Capital, Azure Information Technology, Brand.net, Canadian Securities Exchange, Core Transport Technologies, Crédit Agricole, Fluent Trade Technologies, Harris Corporation, Korea Exchange, Live E!, Mercuria Energy, Myspace, NYSE Technologies, Pico, RBC Capital Markets, Standard Chartered Bank, Unibet 
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about PubSub+ Platform vs. ServiceNow IT Operations Management and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.