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Quest KACE Systems Management Appliance (SMA) vs Red Hat Ansible Automation Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Quest KACE SMA boosts ROI by enhancing productivity, reducing manual work, and simplifying IT management for rapid adaptation.
Sentiment score
7.3
Red Hat Ansible Automation Platform accelerates provisioning, saves time, enhances scalability, and optimizes resources, improving maintainability and reducing burnout.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
 

Customer Service

Sentiment score
6.6
Quest KACE provides excellent, responsive customer support with quick solutions, appreciated for multilingual assistance including Spanish, and professional service.
Sentiment score
7.3
Red Hat Ansible Automation Platform offers strong documentation and support, with high user satisfaction in community and technical assistance.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
 

Scalability Issues

Sentiment score
7.2
Quest KACE SMA efficiently scales across organizational sizes, supporting various networks and expansion needs without sacrificing performance.
Sentiment score
7.4
Red Hat Ansible scales well in small to mid-sized environments but faces challenges and performance issues in large deployments.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
Ansible can face scalability issues, such as limitations when trying to scale up infrastructure.
 

Stability Issues

Sentiment score
8.1
Quest KACE SMA is stable and reliable, offering quick recovery, responsive support, and effective updates with minimal downtime.
Sentiment score
7.9
Red Hat Ansible Automation Platform is highly stable, with updates enhancing its reliability, users rating stability 8-10/10.
 

Room For Improvement

KACE struggles with scalability, automation, user interface, integration, and support, affecting imaging, patch management, and asset management.
Red Hat Ansible Automation needs improved scalability, usability, integration, module support, and enhanced Windows and non-expert user features.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
More library support for microservices architecture and Kubernetes would be helpful.
More detailed dashboards would be beneficial because there is a lack of dashboards on Red Hat Ansible Automation Platform.
 

Setup Cost

Quest KACE SMA offers cost-effective per-device pricing, ideal for large enterprises, though potentially costly for smaller businesses.
Red Hat Ansible offers free and paid options, with costs based on node management and additional features like Ansible Tower.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
The pricing is high, and since I'm not using all functionalities, it would be better if the price depended on the functionalities used.
 

Valuable Features

Quest KACE SMA simplifies IT management with efficient deployment, inventory, automation, and integration, boosting productivity and resource allocation.
Red Hat Ansible Automation Platform is valued for its agentless architecture, ease of use, scalability, and robust community support.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
The automation capabilities streamline deployment processes, providing reliability and reducing manual intervention and errors.
It makes it simple to develop Ansible playbooks and roles, which aids in simplifying my daily administrative tasks.
 

Categories and Ranking

Quest KACE Systems Manageme...
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
39
Ranking in other categories
Client Desktop Management (3rd), Endpoint Compliance (8th), Remote Monitoring and Management (RMM) (12th), Patch Management (10th), Unified Endpoint Management (UEM) (8th)
Red Hat Ansible Automation ...
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
69
Ranking in other categories
Release Automation (3rd), Configuration Management (1st), Network Automation (1st)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. Quest KACE Systems Management Appliance (SMA) is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 0.9%, down 1.0% compared to last year.
Red Hat Ansible Automation Platform, on the other hand, focuses on Configuration Management, holds 16.8% mindshare, down 18.5% since last year.
Remote Monitoring and Management (RMM)
Configuration Management
 

Featured Reviews

Scott Tweed - PeerSpot reviewer
Low maintenance, reliable, and easy to create packages
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.
Muralitharan KS - PeerSpot reviewer
Efficient server management and detailed reporting with flexible deployment capabilities
We are primarily using Ansible for automation purposes as it is a configuration management tool. It is utilized for various activities such as DNS activity, changes to web servers, virtual host settings, and other day-to-day tasks, all of which are templated in Ansible Ansible allows us to manage…
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Top Industries

By visitors reading reviews
University
11%
Computer Software Company
10%
Government
10%
Financial Services Firm
9%
Financial Services Firm
18%
Educational Organization
14%
Computer Software Company
12%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
What needs improvement with Quest KACE Systems Management?
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.
What is your primary use case for Quest KACE Systems Management?
The main use cases for Quest KACE Systems Management Appliance are touch management, software and hardware inventory, and software delivery.
What is the difference between Red Hat Satellite and Ansible?
Red Hat Satellite has proven to be a worthwhile investment for me. Both its patch management and license management have been outstanding. If you have a large environment, patching systems is much ...
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...
What do you like most about Red Hat Ansible Automation Platform?
The most valuable features of the solution are automation and patching.
 

Also Known As

Dell KACE Systems Management
Ansible
 

Overview

 

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
HootSuite Media, Inc., Cloud Physics, Narrative, BinckBank
Find out what your peers are saying about Quest KACE Systems Management Appliance (SMA) vs. Red Hat Ansible Automation Platform and other solutions. Updated: January 2025.
860,592 professionals have used our research since 2012.