No more typing reviews! Try our Samantha, our new voice AI agent.

Rapid7 InsightCloudSec vs ServiceNow IT Operations Management comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Rapid7 InsightCloudSec enhances security, reduces costs and time, and streamlines operations with significant reductions in exposure and manpower.
Sentiment score
5.2
Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.
By catching issues early, Rapid7 InsightCloudSec helps us prevent costly breaches or regulatory fines; for example, automating patching and misconfiguration audits can save thousands in operational overhead.
Site Reliability Engineer at a comms service provider with 501-1,000 employees
It provides a good security posture and helps handle misconfigurations and day-to-day remediations.
Senior Cloud Security Engineer at a educational organization with 10,001+ employees
I can confirm money and time savings with Rapid7 InsightCloudSec, as we can scan the entire IP range simultaneously instead of manually checking each asset for vulnerabilities.
Junior systems engineer at a tech services company with 11-50 employees
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
5.2
Rapid7 InsightCloudSec's customer service is efficient and timely, but lacks detailed responses and regional support in India.
Sentiment score
6.0
ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.
On a scale of 1 to 10, the customer support would be rated a 10, as responses are typically received within about half an hour to an hour when creating a ticket.
Senior Platform Engineer Lead at a tech services company with 1,001-5,000 employees
They have excellent support with internal Slack channels and are directly reachable through Teams.
Senior Cloud Security Engineer at a educational organization with 10,001+ employees
I interacted with customer support after an endpoint compromise incident, and they responded quickly and provided clear insights that were essential for resolving the situation.
Platform Engineer at Cedar Gate Technologies, LLC
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
5.9
Rapid7 InsightCloudSec offers scalable monitoring and visibility for cloud resources with room for improvement in specific configurations.
Sentiment score
7.2
ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.
I have not experienced performance issues as I add more assets, and everything operates smoothly within one console.
Junior systems engineer at a tech services company with 11-50 employees
The scalability of Rapid7 InsightCloudSec is pretty good, as we can scale the tool for the different users that we are using.
Software Security Architect at a computer software company with 201-500 employees
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
8.1
Users consider Rapid7 InsightCloudSec stable and reliable, with minor interface slowness but effective performance in production environments.
Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.
Rapid7 InsightCloudSec works without any stability issues so far.
Junior Security Analyst at a financial services firm with 51-200 employees
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
All while benefiting from a single tool, single maintenance, and reduced license costs.
Associate Vice President at AWL
 

Room For Improvement

Rapid7 InsightCloudSec needs UI simplification, better API integration, enhanced AI, and improved support for cloud services and IAM features.
ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.
Rapid7 InsightCloudSec already provides us real-time feedback loops, but if it also provides real-time feedback to the developers, then it would help the application shift left, meaning the security will shift left as well.
Site Reliability Engineer at a comms service provider with 501-1,000 employees
Rapid7 InsightCloudSec needs improvements such as AI-driven risk prioritization, proactive cloud risk modeling, advanced IAM privilege analysis, multi-cloud attack path mapping, pre-built automated hardening, defining stronger policy as code support, better container and serverless coverage, and cost optimization insight along with safe auto-remediation with rollback improvements.
Cybersecurity analyst at Cornerstone OnDemand
If you can improve the traditional detection rules to reflect current detection rules, it would make it significantly easier for us to manage, as we constantly need to check legacy rules to update or possibly turn them off. Updating the legacy rules should be a priority.
SOC analyst at a media company with 1,001-5,000 employees
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
Associate Vice President at AWL
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
 

Setup Cost

Rapid7 InsightCloudSec provides competitive pricing, straightforward setup, and manageable licensing, offering justified costs for large-scale implementations.
Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.
It is cheaper.
Senior Cloud Security Engineer at a educational organization with 10,001+ employees
The more numbers you have, the less costly the product becomes, as licensing operates on volume.
Junior systems engineer at a tech services company with 11-50 employees
While it was not overly expensive, I do wish for more discounts for bulk purchases since we have implemented it widely across our cloud security posture.
Platform Engineer at Cedar Gate Technologies, LLC
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
 

Valuable Features

Rapid7 InsightCloudSec offers seamless cloud security with real-time alerts, automation, and enhanced workflows, improving efficiency and security posture.
ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.
Using Rapid7 InsightCloudSec alongside our ManageEngine patch management module positively impacts my organization by scanning assets deeply and providing all identified vulnerabilities, from zero-day to any vulnerabilities on an asset, addressing those that ManageEngine might not identify.
Junior systems engineer at a tech services company with 11-50 employees
Rapid7 InsightCloudSec has helped us save thirty percent time in our log retrievals, and it completely changed log searching, making it really fast when we search for logs, with no prior knowledge required.
Site Reliability Engineer at a comms service provider with 501-1,000 employees
Rapid7 InsightCloudSec positively impacts my organization by integrating tightly with my existing vulnerability management process and workflows, particularly in creating a new project and implementing trigger-based scanning.
Assistant Vice President for Security Operation Center at Sohar International Bank
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

Rapid7 InsightCloudSec
Ranking in Cloud Management
12th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
14
Ranking in other categories
Cloud Security Posture Management (CSPM) (12th), Cloud-Native Application Protection Platforms (CNAPP) (12th), AI Observability (13th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
17th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (5th), IT Infrastructure Monitoring (16th), AIOps (4th)
 

Mindshare comparison

As of November 2026, in the Cloud Management category, the mindshare of Rapid7 InsightCloudSec is 0.9%, up from 0.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
Rapid7 InsightCloudSec0.9%
ServiceNow IT Operations Management1.6%
Other97.5%
Cloud Management
 

Featured Reviews

Arun Babu - PeerSpot reviewer
SOC analyst at a media company with 1,001-5,000 employees
Daily endpoint monitoring has improved investigations and saved time but detection rules still need tuning
It is important to note that Rapid7 InsightCloudSec's features are not 100% precise, but I find about 70% of the time it is satisfactory. I would like to suggest that you improve it to be more precise, ideally making it 100% if possible. Some cases in Rapid7 InsightCloudSec indicate that the log is not enough, as they mostly just generate alerts, and the synchronization between data connectors is often problematic, particularly in terms of not being in sync always, especially between the AD and Rapid7 alerts, which generates numerous false positives. Additionally, the traditional rules should be updated, as this is a main point worth mentioning since we spend a lot of time fine-tuning these traditional rules. I suggest improving the legacy detection rules. If there are any authentication cases, such as impossible travel activity where a user has their SharePoint hosted in a different location, Rapid7 can often trigger alerts, creating confusion as we cannot fine-tune it properly. Another issue is with honeypot access. We sometimes lack necessary logs because Defender's advanced threat protection scanning gets detected as honeypot activity by Rapid7, leading to annoying and noisy alerts that we need to constantly close. If you can improve the traditional detection rules to reflect current detection rules, it would make it significantly easier for us to manage, as we constantly need to check legacy rules to update or possibly turn them off. Updating the legacy rules should be a priority.
AB
Associate Vice President at AWL
Unified workflows have centralized ticketing and have provided real-time visibility across companies
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool. To improve ServiceNow IT Operations Management, I believe incorporating natural language processing is essential, allowing users to type queries such as 'I need this' and receive responses based on AI and data. Furthermore, enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
report
Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
10%
Comms Service Provider
10%
Manufacturing Company
10%
Financial Services Firm
9%
Manufacturing Company
11%
Financial Services Firm
10%
Computer Software Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise8
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for Rapid7 InsightCloudSec?
My experience with pricing, setup cost, and licensing for Rapid7 InsightCloudSec was really straightforward and easy, as the people from the company made it so easy. I had no problems with that.
What needs improvement with Rapid7 InsightCloudSec?
I think Rapid7 InsightCloudSec could be improved by inspecting other kinds of things, such as IaC or infrastructure as code. It could scan some kind of Terraform files, as we use a lot of Terraform...
What is your primary use case for Rapid7 InsightCloudSec?
My main use case for Rapid7 InsightCloudSec is to know the current security posture in our cloud environments and also detect possible vulnerabilities or misconfigurations. A quick, specific exampl...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

DivvyCloud
ServiceNow ITOM
 

Overview

 

Sample Customers

Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Rapid7 InsightCloudSec vs. ServiceNow IT Operations Management and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.