SCSM vs Samanage comparison

SolarWinds and Microsoft are both solutions in the IT Service Management (ITSM) category. SolarWinds is ranked #17 with an average rating of 8.0, while Microsoft is ranked #11 with an average rating of 7.0. SolarWinds holds a 1.6% mindshare in ISM, compared to Microsoft’s 1.9% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 64% of Microsoft users who would recommend it.

Samanage

Read 3 Samanage reviews

1,426 Views
813 Comparison Views

100% willing to recommend

SCSM

Read 27 SCSM reviews

1,677 Views
1,241 Comparison Views

64% willing to recommend

Samanage

SCSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and Samanage compete in the IT service management category. Samanage holds a slight edge with modern features and flexibility, while SCSM is known for robust integration with Microsoft solutions.

Features: SCSM is valued for deep Microsoft ecosystem integration, handling Windows Server and System Center operations seamlessly. Its asset management is comprehensive. Samanage stands out with an intuitive configuration, efficient incident management, and broad feature set, appealing to those seeking flexibility and scalability.

Ease of Deployment and Customer Service: SCSM deployment suits larger organizations with Microsoft infrastructure, requiring significant setup. Customer service is embedded within Microsoft's ecosystem. Samanage offers a cloud-based model with straightforward setup, attractive for speed-focused organizations, and provides dedicated, tailored support.

Pricing and ROI: SCSM setup costs can be high, affecting short-term ROI, but justified for Microsoft-invested companies. Samanage presents a more predictable pricing model with lower entry barriers and potentially offers quicker ROI due to rapid deployment and scalability.

To learn more, read our detailed SCSM vs. Samanage Report (Updated: March 2026).

Buyer's Guide

SCSM vs. Samanage

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

16th

Ranking in IT Service Management (ITSM)

17th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), License Management (5th)

SCSM

Ranking in Help Desk Software

11th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IT Service Management (ITSM) category, the mindshare of Samanage is 1.6%, up from 1.2% compared to the previous year. The mindshare of SCSM is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
SCSM	1.9%
Samanage	1.6%
Other	96.5%

IT Service Management (ITSM)

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

Current setup enables smooth problem-solving but lacks comprehensive guidance and local support

More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"Samanage has not only taken over asset and inventory management, but it also has the ability to function across departments, making it easy for end users to submit help desk tickets for IT, HR, and Finance."

"I would recommend Samanage from the IT support perspective because it's a great ticketing system and the only downside is the site shutdowns and the messy nature of the UI and UX."

"The solution has a great filtering feature."

"The scalability is a collaborative with SCOM, and SCSM; SCSM is a configuration manager for page and software development, you can see your systems which have been updated and it can easily deploy the new things as well, and you can also see it as a collaborative operations manager and integration manager."

"SCSM is easy to learn because all of the material, including training videos, can be found online."

"If it is correctly configured, you can access and give service quickly to all the end users."

"It is a simple solution that is easy to configure."

"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."

"This product has helped our organization by allowing people to connect with each other."

"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."

"This solution is easy to use."

More SCSM pros

Cons

"The system shuts down about once a month which is frustrating."

"We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours."

"There are definitely areas for improvement, but so far, so good."

"The setting up process is not quite easy. It's quite difficult."

"Look around as there are a lot of better solutions!"

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."

"I have found SCSM not adequate enough to carry out some functions."

"Resources for understanding compliance and relative compliance need to be made available."

"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it."

"It is an amazing solution but the pricing could be improved to be a little more competitive."

"Service Manager is not doing very well because, for example, there is no default web application and in order to use Service Manager we have to use the desktop console which is a disadvantage."

"I have found SCSM not adequate enough to carry out some functions."

More SCSM cons

Pricing and Cost Advice

"It is expensive."

"It is a lower price vs. other things on the market."

"The license for SCSM is cheap."

"The price should be lower."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"I would rate the pricing as two out of five."

"It is an expensive solution."

"The pricing is reasonable."

"Licensing can be complex and confusing."

More SCSM pricing and cost advice

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Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Construction Company

16%

Manufacturing Company

14%

Comms Service Provider

Computer Software Company

Government

13%

Construction Company

13%

Comms Service Provider

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	6
Large Enterprise	14

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

What is your experience regarding pricing and costs for SCSM?

I am not sure about the pricing as I do not have experience with it.

See all answers

What needs improvement with SCSM?

See all answers

What is your primary use case for SCSM?

In my job, I work for the city where we have an enterprise agreement with Microsoft. We have Office, Word, PowerPoint, Outlook, server licensing, and Azure. We have Active Directory with Windows Se...

See all answers

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Compared 14% of the time

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Compared 7% of the time

Infraon Desk vs SCSM

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IBM SmartCloud Control Desk vs SCSM

Compared 5% of the time

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Product Reports

Buyer's Guide

Help Desk Software

March 2026

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Buyer's Guide

SCSM

March 2026

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Also Known As

No data available

System Center Service Manager

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Fibabanka, UMC Health System

Buyer's Guide

SCSM vs. Samanage

March 2026

Free Report: SCSM vs. Samanage

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