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SAP Crystal Reports vs Sisense comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
SAP Crystal Reports greatly enhances ERP reporting and efficiency, offering ROI over 1000%, despite costly user training.
Sentiment score
6.8
Sisense enhances efficiency with cost savings, improved analytics, easier data management, and automated reporting despite initial costs.
It makes it very easy for us to make data-driven decisions and we are able to forecast our future predicament or future plans, hence increasing or boosting productivity in my organization.
Lead Software Engineer at Ernst & Young
Due to the data presented to stakeholders, they are able to make informed decisions that impact the day-to-day operations of the client, giving them more insights into what's happening within their organization.
System Integration Specialist at a non-profit with self employed
I have seen a return on investment in that we can manage the Sisense environment with a very small number of users.
Project Manager at a tech services company with 1-10 employees
 

Customer Service

Sentiment score
5.7
SAP Crystal Reports customer support is inconsistent, with mixed reviews, leading users to favor online resources and self-help solutions.
Sentiment score
7.5
Sisense's customer service is renowned for prompt, knowledgeable support and effective, proactive problem-solving during implementation and usage.
I have not encountered any problems requiring assistance.
SAP Technical Manager at VS Furniture Middle East
The support was very good.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
We typically get responses within 24 hours.
Project Manager at a tech services company with 1-10 employees
Sisense customer support is proactive and responsive.
Lead Software Engineer at Ernst & Young
 

Scalability Issues

Sentiment score
7.6
SAP Crystal Reports supports scalability and is suitable for medium to large enterprises, with room for scalability improvements.
Sentiment score
6.9
Sisense is scalable and handles large data volumes, though complex scenarios may require enhanced infrastructure for optimal performance.
It is scalable to a very large extent and we can integrate any third-party tools.
Project Manager at a tech services company with 1-10 employees
Sisense's scalability is impressive as it can crunch a lot more data and has consistently better performance.
Lead Software Engineer at Ernst & Young
I would like to see more infra-scaling functionality for effective injection capacity and DR functionality.
DSRE Director Of Dev Ops/Operations (Management Executive) at a outsourcing company with 51-200 employees
 

Stability Issues

Sentiment score
7.1
SAP Crystal Reports is stable on Windows, with Unix challenges and improved performance on specialized servers post-2011.
Sentiment score
8.0
Sisense is robust, handling large data volumes well with minor issues; users rate its stability highly with little downtime.
 

Room For Improvement

SAP Crystal Reports needs better visualization, modern tech integration, improved analytics, compatibility, and enhanced documentation and support.
Sisense needs better data integration, performance with large datasets, user customization, dashboard management, connectivity, and mobile usability improvements.
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
SAP Technical Manager at VS Furniture Middle East
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
It would be beneficial to have easier integration with Azure, Microsoft Power Platform, and similar cloud technologies.
I'm at DTS Group
I would like to see an improvement in the live data connection, specifically making the process faster.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
It could provide more connectors to integrate with emerging different data sources to exponentially increase the amount of data it can handle.
System Integration Specialist at a non-profit with self employed
I give Sisense a nine because the integration with some third-party tools is good.
Project Manager at a tech services company with 1-10 employees
 

Setup Cost

SAP Crystal Reports pricing perceptions vary; some find it costly, but discounts and volume deals can reduce expenses.
Sisense's higher pricing suits mid-to-large enterprises but may deter small businesses due to additional costs for features.
My experience with pricing, setup cost, and licensing is that it is cost-effective, but for smaller organizations working under a tight budget, this tool might be a bit expensive for them.
Lead Software Engineer at Ernst & Young
There was no significant difference in pricing between Sisense and ThoughtSpot.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
My experience with pricing, setup cost, and licensing shows that pricing is a little bit higher when compared to other applications, but that justifies the use case.
Project Manager at a tech services company with 1-10 employees
 

Valuable Features

SAP Crystal Reports provides flexible data connectivity, custom design, and efficient reporting, enhancing decision-making and client communication.
Sisense provides user-friendly tools for fast, customizable dashboards, integrating diverse data with strong support and real-time analytics.
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
SAP Technical Manager at VS Furniture Middle East
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling.
I'm at DTS Group
It offers two ways to access data: by cubing the data or hitting it live.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
It allows the user to cater to different use cases and is a very fast aggregator across different data sources, giving you the historical context and helping in operationalizing your data.
System Integration Specialist at a non-profit with self employed
Sisense has positively impacted my organization by drastically reducing the time taken to build the data cube, and we can see real-time analytics.
Project Manager at a tech services company with 1-10 employees
 

Categories and Ranking

SAP Crystal Reports
Ranking in Reporting
14th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
No ranking in other categories
Sisense
Ranking in Reporting
11th
Average Rating
8.8
Reviews Sentiment
6.4
Number of Reviews
48
Ranking in other categories
BI (Business Intelligence) Tools (12th), Cloud Analytics (4th), Data Visualization (11th), Embedded BI (6th)
 

Mindshare comparison

As of November 2026, in the Reporting category, the mindshare of SAP Crystal Reports is 2.4%, down from 2.5% compared to the previous year. The mindshare of Sisense is 2.1%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Mindshare Distribution
ProductMindshare (%)
Sisense2.1%
SAP Crystal Reports2.4%
Other95.5%
Reporting
 

Featured Reviews

Salman Mukhtar Baig - PeerSpot reviewer
SAP Technical Manager at VS Furniture Middle East
Unlock data insights with seamless integration and robust reporting features
I assess the impact of SAP Crystal Reports' dynamic parameters on the customization and flexibility of my reports as very good. Sometimes it creates a problem when it suddenly closes during work due to improper shutdowns, but most of the time it's beneficial since I can fetch the data in one report very efficiently, which is great for the company. The sub reports in SAP Crystal Reports help me enhance the depth and detail of my reports by allowing me to use multiple sets of records, especially when I have very large requirements, such as company dashboards that show what sales, purchases, productions, and HR are doing. Using sub reports as the main report is very beneficial because I can pull multiple department data into the main report. Over the years, SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases. I can also connect this data with Excel, which makes it a very powerful tool for me.
Gemipas Micah - PeerSpot reviewer
Lead Software Engineer at Ernst & Young
Unified finance dashboards have accelerated data-driven decisions and improved forecasting
The best features Sisense offers include that it is fast due to its In-Chip methodology. It uses great visualization. BI becomes easy with Sisense. Millions of data can be loaded in a few seconds, which did not seem possible with other traditional reporting tools. It has a robust architecture and provides REST APIs to access it externally. That speed impacts my workflow significantly as it represents the greatest step and latest in the business intelligence market. It provides In-Chip technology for accessing millions of data in the shortest span of seconds and provides the best visual efforts for our business data to make data-driven decisions easily. Sisense has positively impacted my organization as it reduces the time it takes to obtain an optimal return on investments. It delivers the instant analysis required to merge our financial numbers and statistics with a pretty accurate dashboard landscape. Hence, we are able to make data-driven decisions easily. Sisense has improved our decision-making speed and saved my team, especially the data team, time. They are able to focus on more strategic other tasks because Sisense has done the work of providing analytics and deep insights where we are able to make data-driven analytics easily.
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920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Outsourcing Company
11%
Construction Company
9%
Manufacturing Company
8%
Construction Company
11%
Outsourcing Company
11%
Comms Service Provider
11%
Financial Services Firm
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise8
Large Enterprise16
 

Questions from the Community

What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What is your experience regarding pricing and costs for SAP Crystal Reports?
I am aware that the pricing of SAP Crystal Reports gradually changes. When I bought it last time, I don't remember the exact price, and I need to check the current price on the portal. SAP Crystal ...
What needs improvement with Sisense?
Areas where Sisense can be improved include AI integration, particularly effective deployment of the AI tool, rather than just having AI, and addressing the challenges around infra-scaling to suppo...
What is your primary use case for Sisense?
My main use case for Sisense during our three-year period involved a review, an implementation, and then a progression upgrade. A specific example of how I used Sisense during that time is that we ...
What is your experience regarding pricing and costs for Sisense?
Regarding pricing, setup cost, and licensing, the version six point three point one release was good initially, but I had to keep a close eye on costs, as it requires maintaining a tight format to ...
 

Overview

 

Sample Customers

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Ebay, WIX, Wave Accounting, ESPN.com, Magellan Luxury Hotel, Paylogic, Sony, Merck, EDA, One Hour Translation, NASA, Plastic Jungle, Philips, Yahoo
Find out what your peers are saying about SAP Crystal Reports vs. Sisense and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.