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SAP Crystal Reports vs Sisense comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
SAP Crystal Reports greatly enhances ERP reporting and efficiency, offering ROI over 1000%, despite costly user training.
Sentiment score
7.1
Sisense offers varied ROI, aiding efficiency and decision-making, yet benefits differ based on users' existing analytics systems.
Due to the data presented to stakeholders, they are able to make informed decisions that impact the day-to-day operations of the client, giving them more insights into what's happening within their organization.
System Integration Specialist at a non-profit with self employed
I have seen a return on investment in that we can manage the Sisense environment with a very small number of users.
Project Manager at a tech services company with 1-10 employees
I have seen a return on investment, as Sisense has reduced the time for obtaining complex reports from various data sources and controls multiple formats.
Senior Business Analyst at Target
 

Customer Service

Sentiment score
5.7
SAP Crystal Reports customer support is inconsistent, with mixed reviews, leading users to favor online resources and self-help solutions.
Sentiment score
7.7
Sisense's customer service impresses with responsiveness, expert technical support, quick solutions, and a commitment to client success.
I have not encountered any problems requiring assistance.
SAP Technical Manager at VS Furniture Middle East
The support was very good.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
We typically get responses within 24 hours.
Project Manager at a tech services company with 1-10 employees
Sisense customer support has been top-notch, great, and very responsive.
Senior Business Analyst at Target
 

Scalability Issues

Sentiment score
7.6
SAP Crystal Reports supports scalability and is suitable for medium to large enterprises, with room for scalability improvements.
Sentiment score
7.5
Sisense efficiently scales for large enterprises, though querying time and security challenges may arise with complex scenarios.
It is scalable to a very large extent and we can integrate any third-party tools.
Project Manager at a tech services company with 1-10 employees
Sisense works really well for simple to medium use cases and scales well.
System Integration Specialist at a non-profit with self employed
Sisense's scalability is impressive, as it can ingest millions of data and handle it efficiently.
Senior Business Analyst at Target
 

Stability Issues

Sentiment score
7.1
SAP Crystal Reports is stable on Windows, with Unix challenges and improved performance on specialized servers post-2011.
Sentiment score
7.9
Sisense is stable, handles large data volumes well, with high stability ratings, despite occasional importation and downtime concerns.
Sisense is very stable and can handle a large amount of data quickly.
Senior Business Analyst at Target
 

Room For Improvement

SAP Crystal Reports needs better visualization, modern tech integration, improved analytics, compatibility, and enhanced documentation and support.
Sisense faces challenges with large datasets, needs better connectivity, customization, and seeks improvements in performance, integration, and support.
Integration of a real-time preview and a live preview panel that updates instantly while designing the reports would make it much easier to use.
I'm at DTS Group
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
SAP Technical Manager at VS Furniture Middle East
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
I give Sisense a nine because the integration with some third-party tools is good.
Project Manager at a tech services company with 1-10 employees
I would like to see an improvement in the live data connection, specifically making the process faster.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
Sisense is easy to set up and connect to various formats and platforms, but it could improve its management strategy for dashboards created by multiple users, reducing complexity and enhancing security.
Senior Business Analyst at Target
 

Setup Cost

SAP Crystal Reports pricing perceptions vary; some find it costly, but discounts and volume deals can reduce expenses.
Sisense offers competitive pricing starting at $35,000 annually, affordable for mid-to-large organizations, including diverse features and scalability.
There was no significant difference in pricing between Sisense and ThoughtSpot.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
My experience with pricing, setup cost, and licensing shows that pricing is a little bit higher when compared to other applications, but that justifies the use case.
Project Manager at a tech services company with 1-10 employees
My experience with pricing, setup cost, and licensing has been positive, as the price is relatively affordable compared to other solutions.
Senior Business Analyst at Target
 

Valuable Features

SAP Crystal Reports provides flexible data connectivity, custom design, and efficient reporting, enhancing decision-making and client communication.
Sisense excels with easy integration, fast querying, real-time analytics, and customization, supported by robust visualization and embedded analytics.
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
SAP Technical Manager at VS Furniture Middle East
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling.
I'm at DTS Group
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
Inhouse SAP Business One Sr. Consultant at a retailer with 501-1,000 employees
Sisense has positively impacted my organization by drastically reducing the time taken to build the data cube, and we can see real-time analytics.
Project Manager at a tech services company with 1-10 employees
It allows the user to cater to different use cases and is a very fast aggregator across different data sources, giving you the historical context and helping in operationalizing your data.
System Integration Specialist at a non-profit with self employed
It offers two ways to access data: by cubing the data or hitting it live.
Business Intelligence & Reporting Manager at a tech vendor with 51-200 employees
 

Categories and Ranking

SAP Crystal Reports
Ranking in Reporting
9th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
52
Ranking in other categories
No ranking in other categories
Sisense
Ranking in Reporting
11th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
44
Ranking in other categories
BI (Business Intelligence) Tools (12th), Cloud Analytics (3rd), Data Visualization (8th), Embedded BI (7th)
 

Mindshare comparison

As of February 2026, in the Reporting category, the mindshare of SAP Crystal Reports is 2.6%, down from 2.7% compared to the previous year. The mindshare of Sisense is 2.1%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting Market Share Distribution
ProductMarket Share (%)
SAP Crystal Reports2.6%
Sisense2.1%
Other95.3%
Reporting
 

Featured Reviews

Salman Mukhtar Baig - PeerSpot reviewer
SAP Technical Manager at VS Furniture Middle East
Unlock data insights with seamless integration and robust reporting features
I assess the impact of SAP Crystal Reports' dynamic parameters on the customization and flexibility of my reports as very good. Sometimes it creates a problem when it suddenly closes during work due to improper shutdowns, but most of the time it's beneficial since I can fetch the data in one report very efficiently, which is great for the company. The sub reports in SAP Crystal Reports help me enhance the depth and detail of my reports by allowing me to use multiple sets of records, especially when I have very large requirements, such as company dashboards that show what sales, purchases, productions, and HR are doing. Using sub reports as the main report is very beneficial because I can pull multiple department data into the main report. Over the years, SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases. I can also connect this data with Excel, which makes it a very powerful tool for me.
Caramel Moana - PeerSpot reviewer
Senior Business Analyst at Target
Data analytics has transformed our KPI tracking and now drives faster sales decisions
This tool has given me the power to convert data into new analytical applications, giving me transparency about working on multiple platforms, and since it is cloud-based, it combines different pages for a complete progress report. Overall, it is playing a perfect, fantastic role in my organization. Some of the best features Sisense offers include its speed due to the In-Chip methodology, great visualization that makes BI easier, and the ability to load millions of data in seconds, which did not seem possible with other traditional reporting tools. It also has a robust architecture and provides REST APIs for external access. I emphasized the In-Chip methodology because it allows for accessing millions of data in a short span of seconds while providing the best visual effects for our business data.
report
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881,733 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
12%
Government
9%
Computer Software Company
7%
Financial Services Firm
14%
Computer Software Company
7%
Government
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise15
Large Enterprise22
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise7
Large Enterprise12
 

Questions from the Community

What needs improvement with SAP Crystal Reports?
SAP Crystal Reports could be improved with more modern user-friendly interfaces and better integration with cloud platforms and AI tools. It would be beneficial to have easier integration with Azur...
What is your primary use case for SAP Crystal Reports?
I have been using SAP Crystal Reports for six months. I am using SAP Crystal Reports to develop data-driven reports and use customer data printing. When I use SAP Crystal Reports for customer data ...
What do you like most about SAP Crystal Reports?
We use SAP Crystal Reports for operational reporting.
What needs improvement with Sisense?
Sisense has some limitations, especially in rendering tables or graphs. For example, if you want to perform custom sorting or searching based on multiple columns, that becomes quite tricky. Providi...
What is your primary use case for Sisense?
Sisense was used for one of our clients to enable analytics and dashboards for their applications, which were supposed to get the data from different partners for that specific client. Sisense is w...
What is your experience regarding pricing and costs for Sisense?
My experience with pricing, setup cost, and licensing shows that pricing is a little bit higher when compared to other applications, but that justifies the use case.
 

Overview

 

Sample Customers

City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Ebay, WIX, Wave Accounting, ESPN.com, Magellan Luxury Hotel, Paylogic, Sony, Merck, EDA, One Hour Translation, NASA, Plastic Jungle, Philips, Yahoo
Find out what your peers are saying about SAP Crystal Reports vs. Sisense and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.