SCOM vs ThousandEyes comparison

Microsoft and Cisco are both solutions in the Network Monitoring Software category. Microsoft is ranked #14 with an average rating of 8.0, while Cisco is ranked #8 with an average rating of 8.4. Microsoft holds a 1.5% mindshare in NMS, compared to Cisco’s 1.7% mindshare. Additionally, 86% of Microsoft users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

SCOM

Read 83 SCOM reviews

8,966 Views
6,007 Comparison Views

86% willing to recommend

ThousandEyes

Read 24 ThousandEyes reviews

9,121 Views
6,750 Comparison Views

100% willing to recommend

SCOM

ThousandEyes

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 7, 2024

SCOM and ThousandEyes compete in the network and application monitoring category. ThousandEyes has the upper hand with superior network visibility and ease of use.

Features: SCOM offers deep integration with Microsoft environments, comprehensive monitoring of Microsoft applications, and robust management packs. ThousandEyes provides superior network visibility, excels in tracking internet and WAN performance, and is user-friendly.

Room for Improvement: SCOM needs improvements in dashboards, reporting, and handling non-Microsoft products. ThousandEyes could enhance its dashboard customization, expand monitoring capabilities, and simplify integration with Cisco products.

Ease of Deployment and Customer Service: SCOM is known for its on-prem compatibility with Microsoft environments, but deployment can be complex. Microsoft support is accessible but inconsistent. ThousandEyes is praised for its facilitated deployment process and structured support.

Pricing and ROI: SCOM can be cost-effective when bundled with Microsoft products despite high license costs. ThousandEyes is priced based on data flows, which may be expensive for smaller organizations. Both solutions offer good ROI, though measuring it can be challenging due to various factors.

To learn more, read our detailed SCOM vs. ThousandEyes Report (Updated: April 2026).

Buyer's Guide

SCOM vs. ThousandEyes

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.4

SCOM users experience varied ROI, with advantages in monitoring and management offset by potential licensing costs and latency issues.

Sentiment score

6.4

ThousandEyes offers significant ROI by enhancing network performance, reducing downtime, and speeding up troubleshooting, benefiting organizations significantly.

No quotes available

For more quotes and insights, download the SCOM report

There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.

Pepaja Morris

Project Manager at Procter & Gamble

For more quotes and insights, download the ThousandEyes report

Customer Service

Sentiment score

6.8

Microsoft customer service is generally viewed positively, with efficient assistance and experienced staff, despite occasional consistency issues.

Sentiment score

6.6

ThousandEyes customer support is highly rated, responsive, and helpful, especially for critical issues, with effective integration support.

They often treat issues in isolation, not considering how one problem might relate to another.

Mark Folan

Network Operations Center at Student Loans Company

When I was working directly with Microsoft at TCS, my first company, the support experience was quite smooth, and we received solutions promptly.

Akshita Kukreja

Assistant Manager at SMS group GmbH

For more quotes and insights, download the SCOM report

We contacted the support team, and they resolved it within a couple of hours.

Maria Geovith Kamlay

System Operation Associate at a financial services firm with 10,001+ employees

The customer support for ThousandEyes is very proactive and supportive.

Pepaja Morris

Project Manager at Procter & Gamble

For more quotes and insights, download the ThousandEyes report

Scalability Issues

Sentiment score

6.9

SCOM offers scalable management, efficient load balancing, and high availability but faces challenges with non-Microsoft integration and diverse device monitoring.

Sentiment score

7.0

ThousandEyes is praised for scalability and adaptability, though some note licensing costs, making it ideal for diverse businesses.

The scalability of SCOM, meaning its ability to adapt to our needs, is excellent because we are working with SQL systems and multiple servers.

Akshita Kukreja

Assistant Manager at SMS group GmbH

For more quotes and insights, download the SCOM report

Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.

Afolabi Olufayo

Network and Systems Engineer at a healthcare company with 11-50 employees

ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.

Pepaja Morris

Project Manager at Procter & Gamble

For more quotes and insights, download the ThousandEyes report

Stability Issues

Sentiment score

7.1

SCOM's stability has improved significantly, especially in newer versions like 2019, with proper configuration and resource allocation.

Sentiment score

8.1

ThousandEyes is highly reliable with minimal bugs, fast performance, and user satisfaction ratings typically between seven and ten.

I have not seen many errors or frequent data loss because once we have installed the agent on the system and have the details, not much manual intervention is required.

Akshita Kukreja

Assistant Manager at SMS group GmbH

SCOM is a bit unstable lately, primarily due to a lack of resources.

Mark Folan

Network Operations Center at Student Loans Company

For more quotes and insights, download the SCOM report

From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.

Afolabi Olufayo

Network and Systems Engineer at a healthcare company with 11-50 employees

For more quotes and insights, download the ThousandEyes report

Room For Improvement

SCOM needs better dashboards, lower licensing costs, easier integration, improved reporting, enhanced support, and efficient alert management.

Users desire an improved interface, better integration, enhanced monitoring capabilities, detailed documentation, and proactive incident detection for ThousandEyes.

I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.

MarcMermuys

ICT System Administrator at College of Europe

SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.

Mark Folan

Network Operations Center at Student Loans Company

It would be beneficial to have a summary on one single dashboard, as there are many more possibilities available.

Akshita Kukreja

Assistant Manager at SMS group GmbH

For more quotes and insights, download the SCOM report

Incidents should be alerted on and traced early, before they escalate to full outages.

Chimaobigerald Ukwuoma

Software Developer at The Code

Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.

Maria Geovith Kamlay

System Operation Associate at a financial services firm with 10,001+ employees

An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.

Afolabi Olufayo

Network and Systems Engineer at a healthcare company with 11-50 employees

For more quotes and insights, download the ThousandEyes report

Setup Cost

SCOM pricing varies with agreements, often part of cost-effective Microsoft packages, though licensing can be complex initially.

ThousandEyes is mid-range to expensive, offering significant value to larger organizations, with regional pricing and flow-dependent licensing costs.

No quotes available

For more quotes and insights, download the SCOM report

My experience with pricing, setup cost, and licensing has been that everything was cost-effective.

Pepaja Morris

Project Manager at Procter & Gamble

My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.

reviewer2803392

Lead Technical Consultant at a financial services firm with 5,001-10,000 employees

For more quotes and insights, download the ThousandEyes report

Valuable Features

SCOM efficiently monitors Microsoft environments with integration, customizable dashboards, real-time reporting, and automated alerts for proactive management.

ThousandEyes offers comprehensive network insights, enhancing operational efficiency, troubleshooting, and user experience with end-to-end monitoring and deep visibility.

It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.

Mark Folan

Network Operations Center at Student Loans Company

The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool.

Akshita Kukreja

Assistant Manager at SMS group GmbH

SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.

MarcMermuys

ICT System Administrator at College of Europe

For more quotes and insights, download the SCOM report

I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.

Pepaja Morris

Project Manager at Procter & Gamble

ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

For more quotes and insights, download the ThousandEyes report

Categories and Ranking

SCOM

Ranking in Network Monitoring Software

14th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (3rd)

ThousandEyes

Ranking in Network Monitoring Software

8th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (10th), Digital Experience Monitoring (DEM) (3rd)

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of SCOM is 1.5%, down from 1.8% compared to the previous year. The mindshare of ThousandEyes is 1.7%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
ThousandEyes	1.7%
SCOM	1.5%
Other	96.8%

Network Monitoring Software

Featured Reviews

Akshita Kukreja

Assistant Manager at SMS group GmbH

Have integrated effective monitoring and seamless alerting with improved visualization capabilities

The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

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Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Proactive monitoring has transformed digital experience and now optimizes application delivery

With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens. ThousandEyes can also offer deeper traffic insights relative to specific applications, so detailed analytics on application-level traffic would help in better understanding and managing our network resources effectively. I would say that ThousandEyes can also, in terms of providing more extensibility with other observability tools, offer more out-of-the-box integrations with other observability tools so that ThousandEyes can serve as that single source of truth, so that we don't necessarily need to go to other tools to be able to be that one-source dashboard. I think there's a lot that ThousandEyes can continue to improve on there. The issues that I've talked about, including extensibility with other platforms and the improvement of accessing specific metric screens in order to be able to provide for fuller access and more detailed access to network-level metrics would make the platform feel less complicated to navigate. It wouldn't require as many manual integration inputs.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Government

Manufacturing Company

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	22
Large Enterprise	54

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	16

Questions from the Community

What do you like most about SCOM?

The tool helps to monitor Windows servers. It offers alerts from a central location.

See all answers

What is your experience regarding pricing and costs for SCOM?

I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.

See all answers

What needs improvement with SCOM?

We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What needs improvement with ThousandEyes?

See all answers

What is your primary use case for ThousandEyes?

My main use cases for ThousandEyes at my current company are leveraging ThousandEyes for digital experience, internet, and internet performance. I'm using ThousandEyes for full network path visuali...

See all answers

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Compared 5% of the time

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Compared 5% of the time

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Compared 5% of the time

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Compared 4% of the time

HPE Aruba Networking UXI vs ThousandEyes

Compared 3% of the time

NetBrain vs ThousandEyes

Compared 3% of the time

Cisco Secure Network Analytics vs ThousandEyes

Compared 3% of the time

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Product Reports

Buyer's Guide

SCOM

April 2026

Download SCOM product report

Buyer's Guide

ThousandEyes

April 2026

Download ThousandEyes product report

Also Known As

System Center Operations Manager, SCOM 2012

No data available

Overview

SCOM monitors Microsoft environments with a focus on Windows servers and applications such as SQL, Exchange, and SharePoint. It offers integration with Active Directory and Azure, along with customizable dashboards, management packs, and robust alert mechanisms, aiding efficient management and control.

SCOM provides a comprehensive monitoring solution for Microsoft technologies, helping organizations track performance and availability of applications, services, and infrastructure. It integrates with Active Directory and Azure, offering capabilities for monitoring Windows and Linux environments. Extensive management packs, customizable dashboards, and automated alerts offer a refined monitoring experience. Users benefit from detailed performance data, network monitoring, and auto-discovery features, enhancing operational insights and server management efficiency.

What are key features of SCOM?

Microsoft Environment Monitoring: Specialized for Windows servers and applications such as SQL, Exchange, and SharePoint.
Integration Capabilities: Seamless integration with Active Directory and Azure for streamlined operations.
Customizable Dashboards: Tailor visual data displays to enhance monitoring and decision-making.
Extensive Management Packs: Broad range of management packs for enhanced resource and application control.
Robust Alert Mechanisms: Comprehensive alerting to maintain service stability and address potential issues promptly.

What benefits should users seek in reviews?

Operational Efficiency: Enhanced management of server applications and infrastructure.
Comprehensive Monitoring: Detailed insights into performance and service availability.
Proactive Issue Notification: Timely alerts for quick issue resolution.
Improved Control: More efficient server management through automation and visibility.

In technology sectors, SCOM is widely implemented for its ability to monitor server applications and infrastructure components. Healthcare and finance utilize its monitoring and alert systems for compliance and uptime. Enterprises integrate SCOM for managing complex systems like Exchange, SharePoint, and Active Directory, enabling comprehensive analytics and reporting.

Microsoft

ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.

ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.

What are the key features of ThousandEyes?

End-to-End Monitoring: Provides comprehensive insights across networks, applications, and users.
Real-Time Alerts: Sends immediate alerts for network disturbances or performance issues.
Network Path Visualization: Offers detailed views of network paths for easy diagnostics.
Application Insights: Delivers in-depth analytics on application performance.

What benefits or ROI can users expect from ThousandEyes?

Time Savings: Reduces diagnosis and troubleshooting time with advanced analytics.
Improved User Experience: Enhances network reliability, leading to better user satisfaction.
Increased Employee Satisfaction: Streamlines network operations, boosting employee efficiency.
Prevention of Downtime: Identifies potential issues early to avoid service interruptions.

Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.

Cisco

Sample Customers

Dialog Telekom

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Buyer's Guide

SCOM vs. ThousandEyes

April 2026

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