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ServiceNow Cloud Observability vs Snyk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
38th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Snyk
Ranking in Application Performance Monitoring (APM) and Observability
17th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
50
Ranking in other categories
Application Security Tools (7th), Static Application Security Testing (SAST) (9th), GRC (4th), Cloud Management (12th), Vulnerability Management (15th), Container Security (6th), Software Composition Analysis (SCA) (2nd), Software Development Analytics (2nd), Cloud Security Posture Management (CSPM) (13th), DevSecOps (3rd), Application Security Posture Management (ASPM) (2nd), AI Security (11th)
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.4% compared to the previous year. The mindshare of Snyk is 1.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Snyk1.1%
ServiceNow Cloud Observability0.7%
Other98.2%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

VinayKumar16 - PeerSpot reviewer
Senior DeliveryManager at ITC Infotech
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.
Abhishek-Goyal - PeerSpot reviewer
Software Engineer at a computer software company with 11-50 employees
Improves security posture by actively reducing critical vulnerabilities and guiding remediation
Snyk's main features include open-source vulnerability scanning, code security, container security, infrastructure as code security, risk-based prioritization, development-first integration, continuous monitoring and alerting, automation, and remediation. The best features I appreciate are the vulnerability checking, vulnerability scanning, and code security capabilities, as Snyk scans all open-source dependencies for known vulnerabilities and helps with license compliance for open-source components. Snyk integrates into IDEs, allowing issues to be caught as they appear in the code dynamically and prioritizes risk while providing remediation advice. Snyk provides actionable remediation advice on where vulnerabilities can exist and where code security is compromised, automatically scanning everything and providing timely alerts. Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients. Snyk has helped reduce vulnerabilities significantly. Initially, the repository had 17 to 31 critical and high vulnerabilities, but Snyk has helped manage them down to just five vulnerabilities, which are now lower and not high or critical.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"To a certain extent, it is possible to save on the costs of the product."
"The UI is very intuitive."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"A main feature of Snyk is that when you go with SCA, you do get properly done security composition, also from the licensing and open-source parameters perspective. A lot of companies often use open-source libraries or frameworks in their code, which is a big security concern. Snyk deals with all the things and provides you with a proper report about whether any open-source code or framework that you are using is vulnerable. In that way, Snyk is very good as compared to other tools."
"It has improved our vulnerability rating and reduced our vulnerabilities through the tool during the time that we've had it. It's definitely made us more aware, as we have removed scoping for existing vulnerabilities and platforms since we rolled it out up until now."
"It has an accurate database of vulnerabilities with a low amount of false positives."
"Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients."
"Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients."
"The code scans on the source code itself were valuable."
"The most valuable features of Snyk are vulnerability scanning and automation. The automation the solution brings around vulnerability scanning is useful."
"I find SCA to be valuable. It can read your libraries, your license and bring the best way to resolve your problem in the best scenario."
 

Cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"Snyk should improve the scanning capabilities for other languages. For example, Veracode is strong with different languages such as Java, C#, and others."
"They need to improve the Snyk plugins and make it easier to make your optimizations based on your own needs or features."
"Generating reports and visibility through reports are definitely things they can do better."
"We had some issues integrating into our pipeline, however, they were resolved."
"Could include other types of security scanning and statistical analysis"
"The solution's integration with JFrog Artifactory could be improved."
"The solution's reporting and storage could be improved."
"Although Snyk is strong, sometimes it flags vulnerabilities that are not reachable, not exploitable, and not relevant to a project."
 

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."
"With Snyk, you get what you pay for. It is not a cheap solution, but you get a comprehensiveness and level of coverage that is very good. The dollars in the security budget only go so far. If I can maximize my value and be able to have some funds left over for other initiatives, I want to do that. That is what drives me to continue to say, "What's out there in the market? Snyk's expensive, but it's good. Is there something as good, but more affordable?" Ultimately, I find we could go cheaper, but we would lose the completeness of vision or scope. I am not willing to do that because Snyk does provide a pretty important benefit for us."
"It is pretty expensive. It is not a cheap product."
"The price of the solution is expensive compared to other solutions."
"Presently, my company uses an open-source version of the solution. The solution's pricing can be considered quite reasonable owing to the features they offer."
"I didn't think the price was that great, but it wasn't that bad, either. I'd rate their pricing as average in the market."
"The pricing is acceptable, especially for enterprises. I don't think it's too much of a concern for our customers. Something like $99 per user is reasonable when the stakes are high."
"Snyk is a premium-priced product, so it's kind of expensive. The big con that I find frustrating is when a company charges extra for single sign-on (SSO) into their SaaS app. Snyk is one of the few that I'm willing to pay that add-on charge, but generally I disqualify products that charge an extra fee to do integrated authentication to our identity provider, like Okta or some other SSO. That is a big negative. We had to pay extra for that. That little annoyance aside, it is expensive. You get a lot out of it, but you're paying for that premium."
"The product has good pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
12%
Computer Software Company
9%
Retailer
7%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
10%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise9
Large Enterprise21
 

Questions from the Community

What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
What advice do you have for others considering LightStep?
I recommend the product to others. I rate the tool an eight out of ten.
How does Snyk compare with SonarQube?
Snyk does a great job identifying and reducing vulnerabilities. This solution is fully automated and monitors 24/7 to find any issues reported on the internet. It will store dependencies that you a...
What do you like most about Snyk?
The most effective feature in securing project dependencies stems from its ability to highlight security vulnerabilities.
What needs improvement with Snyk?
There are a lot of false positives that need to be identified and separated. The inclusion of AI to remove false positives would be beneficial. So far, I've not seen any AI features to enhance vuln...
 

Also Known As

LightStep
Fugue, Snyk AppRisk
 

Overview

 

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,
StartApp, Segment, Skyscanner, DigitalOcean, Comic Relief
Find out what your peers are saying about ServiceNow Cloud Observability vs. Snyk and other solutions. Updated: February 2026.
881,733 professionals have used our research since 2012.