ServiceNow Customer Service Management vs Teradata comparison

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Executive SummaryUpdated on Apr 5, 2026

Teradata and ServiceNow Customer Service Management are key players in their respective fields of data warehousing and customer service management. Teradata seems to have the upper hand in handling large data volumes and delivering strong ROI, whereas ServiceNow stands out for workflow management and integration capabilities.

Features: Teradata handles large datasets efficiently with parallel processing, offers strong scalability, and reduces administrative efforts through automation. ServiceNow provides robust workflow management, seamless integration across business functions, and a customizable low-code platform, enhancing customer service processes.

Room for Improvement: Teradata could improve cloud offerings, cost efficiency, and user interfaces. Better handling of unstructured data and AI integration is needed. ServiceNow could enhance flexibility in pricing and customization and improve AI and Gen AI functionalities.

Ease of Deployment and Customer Service: Teradata supports deployment across on-premises, cloud, and hybrid environments, reflecting its flexibility, though customer support could be improved in responsiveness and cost. ServiceNow offers quick deployment with both cloud and on-premises options, with generally effective support, although complexity and management costs are challenges.

Pricing and ROI: Teradata delivers strong ROI with its performance despite high costs, while ServiceNow's high price limits its accessibility but offers value through operational efficiencies. ServiceNow justifies its pricing level with time savings and comprehensive solutions for enterprise needs.

To learn more, read our detailed ServiceNow Customer Service Management vs. Teradata Report (Updated: June 2026).

ServiceNow Customer Service Management vs. Teradata

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

ServiceNow CSM delivers positive ROI by enhancing efficiency, optimizing communication, reducing costs, and boosting revenue through effective deployment.

Sentiment score

6.9

Teradata significantly boosts speed, efficiency, and ROI, with studies showing a 427% average ROI over three years.

Without such tools, the business would be affected by five to ten percent in annual revenue.

Works

In our organization, downtime and criticality have been addressed in a very short time, and the revenue and outcomes from this have increased.

System engineer at a retailer with 10,001+ employees

ServiceNow Customer Service Management saves time because of the CSM module and it saves money as well.

For more quotes and insights, download the ServiceNow Customer Service Management report

Software Engineer at a tech vendor with 10,001+ employees

At least fifteen to twenty percent of our time has been saved using Teradata, which has positively affected team productivity and business outcomes.

Shugoyal Shugoyal

Senior product analyst at a financial services firm with 10,001+ employees

Independent research showed that Teradata VantageCloud users achieved an average ROI of 427% across three years with payback under a year, demonstrating the platform's ability to deliver a strong financial return.

Engineers at a consultancy with 11-50 employees

We have realized a return on investment, with a reduction of staff from 27 to eight, and our current return on investment is approximately 14%.

For more quotes and insights, download the Teradata report

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

Customer Service

Sentiment score

6.5

ServiceNow Customer Service Management offers responsive support, available in multiple languages, with effectiveness enhanced through strong partnerships.

Sentiment score

7.1

Teradata's support is praised for professionalism and responsiveness, but feedback on speed is mixed; training resources enhance service.

It is better because partners have a deep understanding of the code and configuration challenges.

Arvind Mehrotra

managing partner at AmPmilify Associates LLP

Customer support provides a lot of help and responds immediately, offering very good service.

System engineer at a retailer with 10,001+ employees

Whenever we raise high cases, we do get a response in minimum TAT.

For more quotes and insights, download the ServiceNow Customer Service Management report

Software Engineer at a tech vendor with 10,001+ employees

The customer support for Teradata has been great.

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

They are responsive and knowledgeable, and the documentation is very helpful.

Engineers at a consultancy with 11-50 employees

Customer support is very good, rated eight out of ten under our essential agreement.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Scalability Issues

Sentiment score

8.0

ServiceNow Customer Service Management offers scalable, customizable solutions, efficiently handling diverse business needs and integrating with other applications.

Sentiment score

7.5

Teradata offers scalable cloud and on-premise solutions with strong adaptability, overcoming hardware limitations and cost challenges efficiently.

If challenges are resolved efficiently with tools like ServiceNow Customer Service Management, it significantly impacts business operations.

Works

The solution is scalable and offers high scalability as new features are added regularly.

Head of Business Agility and Development at Aqarat Real Estate Development Company

ServiceNow Customer Service Management's scalability is such that it is scalable to a large extent as it can be integrated with other applications as well.

For more quotes and insights, download the ServiceNow Customer Service Management report

Software Engineer at a tech vendor with 10,001+ employees

Whenever we need more resources, we can add that in Teradata, and when not needed, we can scale it down as well.

Shugoyal Shugoyal

Senior product analyst at a financial services firm with 10,001+ employees

This flexibility allows organizations to scale according to their needs, balancing performance, cost, and compliance requirements.

For more quotes and insights, download the Teradata report

Engineers at a consultancy with 11-50 employees

This expansion can occur without incurring downtime or taking systems offline.

RajeshKumar25

Principal Consultant & Director at Quensulting

Stability Issues

Sentiment score

7.9

ServiceNow Customer Service Management offers stable, high-performance service for large enterprises, with rare issues and reliable updates.

Sentiment score

8.3

Teradata's robust architecture ensures exceptional stability and reliability, with minimal downtime and high user ratings despite some integration challenges.

Overall, it is very stable aside from these issues.

Works

ServiceNow Customer Service Management is highly stable, which is critical because it operates as a live system 24/7.

For more quotes and insights, download the ServiceNow Customer Service Management report

Head of Business Agility and Development at Aqarat Real Estate Development Company

Its massively parallel process architecture allows the platform to distribute workload efficiently, enabling organizations to run heavy analytic queries without compromising speed or stability.

Engineers at a consultancy with 11-50 employees

I find the stability to be almost a ten out of ten.

For more quotes and insights, download the Teradata report

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

The workload management and software maturity provide a reliable system.

RajeshKumar25

Principal Consultant & Director at Quensulting

Room For Improvement

ServiceNow requires improved customization, integration, and user interface, with enhanced AI, automation, and reporting to address setup complexity and learning curve.

Teradata requires improvements in transaction processing, scalability, UI, cost-effectiveness, analytics features, integration capabilities, and security measures.

It is important to follow practical rules and best practices to avoid misconfigurations caused by different developers doing things their own way.

Head of Business Agility and Development at Aqarat Real Estate Development Company

Quick case resolutions through AI is one of the most valuable use cases.

For more quotes and insights, download the ServiceNow Customer Service Management report

Software Engineer at a tech vendor with 10,001+ employees

Managing this platform requires sophisticated handling.

Arvind Mehrotra

managing partner at AmPmilify Associates LLP

I want to highlight two features for improvement: first, storing data in various formats without requiring a tabular structure, accommodating unstructured data; and second, adding AI ML features to better integrate Gen AI, LLM concepts, and user-friendly experiences such as text-to-SQL capabilities.

Ganesh Verma

Data Engineer at Tredence Inc.

Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

The most challenging aspect is finding Teradata resources, so we are focusing on internal training and looking for more Teradata experts.

For more quotes and insights, download the Teradata report

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

Setup Cost

ServiceNow Customer Service Management is costly, ideal for enterprises, but potentially too expensive for small businesses despite its value.

Teradata offers high-value analytics with flexible pricing, excelling in performance and ROI, ideal for large enterprises and data-intensive sectors.

ServiceNow Customer Service Management is expensive, with costs around half a million US dollars per year.

Head of Business Agility and Development at Aqarat Real Estate Development Company

The pricing is around a seven, making it rather expensive.

For more quotes and insights, download the ServiceNow Customer Service Management report

Works

ServiceNow Customer Service Management is expensive, although there is value for money considering the time and administrative efficiencies it brings.

Ambar Pradhan

Lead Business Analyst at Orange

Teradata is much more expensive than SQL, which is well-performed and cheaper.

Team Leader for Data Base Administrators at a government with 1,001-5,000 employees

Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.

RajeshKumar25

Principal Consultant & Director at Quensulting

Role-based access control (RBAC), strong audit and compliance features, high availability, fault tolerance, and encrypted data at rest and in-transit are key features.

For more quotes and insights, download the Teradata report

Engineers at a consultancy with 11-50 employees

Valuable Features

ServiceNow CSM offers efficient workflow management, cloud flexibility, AI features, and ITSM integration to enhance productivity and service delivery.

Teradata excels in parallel processing, scalability, and performance, offering robust data management, security, and integration for efficient data warehousing.

ServiceNow Customer Service Management has impacted our organization positively; we have formed a very good process with this tool that has helped increase the productivity of the team.

System engineer at a retailer with 10,001+ employees

The most valuable features are incident management and change management.

Works

ServiceNow Customer Service Management offers valuable features such as workflow management, an approval cycle, and integration with a payment gateway, which allows for payments to be made using the system.

For more quotes and insights, download the ServiceNow Customer Service Management report

Head of Business Agility and Development at Aqarat Real Estate Development Company

Teradata's security helps our organization meet compliance requirements such as GDPR and IFRS, and it is particularly essential for revenue contracting or revenue recognition.

Interim and Fractional CIO and CTO at a consultancy with 11-50 employees

Its architecture allows information to be processed efficiently while maintaining stable performance, even in highly demanding environments.

For more quotes and insights, download the Teradata report

Engineers at a consultancy with 11-50 employees

It facilitates data integration, where we integrate and analyze data from various sources, making it a powerful and high-quality reliable solution for the company.

reviewer2783274

Senior Data Engineer at a media company with 1,001-5,000 employees

Categories and Ranking

ServiceNow Customer Service...

Ranking in Customer Experience Management

4th

Average Rating

8.4

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th)

Teradata

Ranking in Customer Experience Management

5th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Backup and Recovery (15th), Data Integration (14th), Relational Databases Tools (5th), Data Warehouse (3rd), BI (Business Intelligence) Tools (7th), Marketing Management (4th), Cloud Data Warehouse (2nd), Database Management Systems (DBMS) (4th)

Mindshare comparison

As of June 2026, in the Customer Experience Management category, the mindshare of ServiceNow Customer Service Management is 2.1%, down from 5.2% compared to the previous year. The mindshare of Teradata is 1.9%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow Customer Service Management	2.1%
Teradata	1.9%
Other	96.0%

Customer Experience Management

Featured Reviews

Structured ticket workflows have improved resolution speed and have supported SLA-driven support

System engineer at a retailer with 10,001+ employees

ServiceNow Customer Service Management is offering very good things, but I felt improvements to our process would allow us to depend on this tool in many other ways. Regarding the interface, currently the user who creates the ticket has a very limited interface with only the options for creating a ticket and providing details, while the support team has a much larger interface with many options, including SLA details and report generation. While this classification is great, I felt that some modifications could be brought to the interface. I felt that further modifications can be made so that it could be a perfect tool.

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Delivers consistent performance and enables advanced analytics across complex data environments

Engineers at a consultancy with 11-50 employees

Teradata stands out as a solid platform for managing and analyzing large volumes of data. Its architecture allows information to be processed efficiently while maintaining stable performance, even in highly demanding environments. One of its most notable strengths is the ability to run complex queries at high speed, which is essential for organizations that require timely and reliable analytics. Teradata offers a well-integrated ecosystem that supports working with different types of data and enables scalability as organizational needs grow. Its focus on advanced analytics, integration with modern business intelligence tools, and the ability to operate both on-premise and in the cloud make it a versatile solution for data warehousing and large-scale processing. Teradata's stability, technological maturity, and the availability of strong documentation and best practices are noteworthy. I consider Teradata to be a tool with great potential for any organization looking to enhance its analytical capabilities, optimize data processing, and move toward more data-driven decision-making. Teradata stands out as a solid platform for managing a large volume of data in different projects. Its architecture allows information to be processed efficiently while maintaining stable performance, even in high-demanding environments. A well-integrated AI ecosystem that supports working with different types of data and enables scalability as organizational needs grow across different kinds of enterprises or organizations. The focus on advanced analytics integration with modern business intelligence tools is particularly valuable. Teradata combines a powerful parallel process and optimizing SQL engine with a highly scalable architecture allowing businesses to execute complex queries and analytics in real-time. It supports multi-cloud, hybrid, and on-premise environments, giving organizations flexibility to choose the setup that best aligns with their strategy. One of the biggest strengths is the ability to unify disparate data sources and support high concurrency, enabling different teams, such as analytics, operations, BI, and data science, to access consistent, trusted data across the enterprise.

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Comparison Review

it_user232068

Senior Data Architect at a pharma/biotech company with 1,001-5,000 employees

Aug 5, 2015

Netezza vs. Teradata

Original published at https://www.linkedin.com/pulse/should-i-choose-net Two leading Massively Parallel Processing (MPP) architectures for Data Warehousing (DW) are IBM PureData System for Analytics (formerly Netezza) and Teradata. I thought talking about the similarities and differences…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

10%

Construction Company

Retailer

Financial Services Firm

20%

Manufacturing Company

Construction Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	1
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	28
Midsize Enterprise	13
Large Enterprise	53

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Customer Service Management?

My experience with pricing, setup cost, and licensing is that these were done by the VP of our company, thus I have no idea about the same.

What needs improvement with ServiceNow Customer Service Management?

ServiceNow Customer Service Management could be improved by incorporating Gen AI into ServiceNow. Though ServiceNow has a Now Assist feature for their CSM module, it still needs a lot of work to do...

What is your primary use case for ServiceNow Customer Service Management?

My main use case for ServiceNow Customer Service Management is that I use it as an end user to provide customer support to our clients. For a specific example of how I use it to provide customer su...

Comparing Teradata and Oracle Database, which product do you think is better and why?

I have spoken to my colleagues about this comparison and in our collective opinion, the reason why some people may declare Teradata better than Oracle is the pricing. Both solutions are quite simi...

Which companies use Teradata and who is it most suitable for?

Before my organization implemented this solution, we researched which big brands were using Teradata, so we knew if it would be compatible with our field. According to the product's site, the comp...

Is Teradata a difficult solution to work with?

Teradata is not a difficult product to work with, especially since they offer you technical support at all levels if you just ask. There are some features that may cause difficulties - for example,...

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Compared 4% of the time

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Compared 4% of the time

SQL Server vs Teradata

Compared 3% of the time

MySQL vs Teradata

Compared 3% of the time

Oracle Exadata vs Teradata

Compared 2% of the time

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Product Reports

ServiceNow Customer Service Management

May 2026

ServiceNow Customer Service Management report

Download ServiceNow Customer Service Management product report

Download Teradata product report

May 2026

Also Known As

ServiceNow CSM

IntelliFlex, Aster Data Map Reduce, , QueryGrid, Customer Interaction Manager, Digital Marketing Center, Data Mover, Data Stream Architecture, Teradata Vantage Enterprise (DIY)

Overview

ServiceNow Customer Service Management offers advanced workflow capabilities, effective incident management, and portal enhancements. It enables seamless integration with business applications and IT Service Management, supporting ticket resolution and SLA assurance for reduced operational complexity.

ServiceNow Customer Service Management is essential for managing customer workflows, incorporating ITSM integration, and automating various processes. Users can benefit from customizable features and low-code solutions, significantly aiding digital transformation efforts. The platform centralizes client management and employs robust reporting tools that enhance visibility and delivery efficiency. Automation and AI features increase productivity by enabling faster resolutions and improving team performance. However, enhancements are needed in integration, customization, and pricing flexibility. Although powerful, integration and customization can be complex and costly, requiring careful management during upgrades. Furthermore, improvements in AI tool connectivity, Gen AI incorporation, and a clearer pricing structure are necessary, alongside requiring a more intuitive interface, increased automation, IVR integration, and faster speeds.

What key features make ServiceNow Customer Service Management stand out?

Workflow Capabilities: Streamlines processes across departments for efficient issue tracking.
Incident Management: Ensures timely resolution of incidents with comprehensive tracking tools.
Portal Enhancements: Offers a user-friendly portal for improved self-service and client interaction.
Integration: Seamlessly integrates with business apps and ITSM to streamline ticketing systems.
Low-Code Solutions: Customizable features allow users to adapt the platform to their needs.
Automation and AI: Boosts productivity with automated processes and AI-driven insights.

What benefits should businesses look for in reviews?

Enhanced Efficiency: Centralized management and reporting tools boost service delivery.
Cost Efficiency: Automated solutions reduce operational costs over time.
Improved Resolution Times: AI capabilities lead to faster problem-solving and reduced downtime.
Scalability: Adaptable to growing business demands without requiring extensive changes.
Visibility: Real-time insights and analytics improve strategic decision-making processes.

Organizations utilize ServiceNow Customer Service Management across multiple industries to manage incidents, change management, and customer workflows. Its robust infrastructure management and ticketing system integration support enhance vendor relations and IT service requests. Businesses actively manage support activities, track customer complaints, and provide efficient client support through a centralized portal, ensuring streamlined operations across front, middle, and back office functions.

ServiceNow

Teradata is a powerful tool for handling substantial data volumes with its parallel processing architecture, supporting both cloud and on-premise environments efficiently. It offers impressive capabilities for fast query processing, data integration, and real-time reporting, making it suitable for diverse industrial applications.

Known for its robust parallel processing capabilities, Teradata effectively manages large datasets and provides adaptable deployment across cloud and on-premise setups. It enhances performance and scalability with features like advanced query tuning, workload management, and strong security. Users appreciate its ease of use and automation features which support real-time data reporting. The optimizer and intelligent partitioning help improve query speed and efficiency, while multi-temperature data management optimizes data handling.

What are the key features of Teradata?

Parallel Processing Architecture: Enables efficient handling of substantial data volumes.
Cloud and On-Premise Deployment: Offers seamless adaptability across environments.
Query Tuning: Improves speed and performance of data retrieval processes.
Workload Management: Ensures optimal resource allocation for enhanced performance.
Robust Security: Provides high levels of data protection and system integrity.
Data Integration: Facilitates cohesive data management from multiple sources.
Automation for Real-time Reporting: Enhances timely data insights and decision-making.
Optimizer and Intelligent Partitioning: Further increase query speed and system efficiency.
Multi-Temperature Data Management: Optimizes the handling and retrieval of data.

What benefits and ROI do users look for?

Efficient Data Management: Facilitates smooth integration and processing of diverse data sets.
Scalability: Easy adjustment to increasing or decreasing data requirements.
Improved Performance: Fast query speeds and optimized resource use.
Comprehensive Security: Safeguards data integrity and accessibility.
Ease of Use: Simplifies data handling and operational processes.

In the finance, retail, and government sectors, Teradata is employed for data warehousing, business intelligence, and analytical processing. It handles vast datasets for activities like customer behavior modeling and enterprise data integration. Supporting efficient reporting and analytics, Teradata enhances data storage and processing, whether deployed on-premise or on cloud platforms.

Sample Customers

Siemens Healthineers, SAP SuccessFactors, Asurion

Netflix