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ServiceNow IT Operations Management vs VictoriaMetrics comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 16, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
15th
Ranking in AIOps
3rd
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (2nd), Cloud Management (15th)
VictoriaMetrics
Ranking in IT Infrastructure Monitoring
48th
Ranking in AIOps
27th
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
Application Performance Monitoring (APM) and Observability (48th), Open Source Databases (17th), Server Monitoring (23rd), Log Management (37th), Container Monitoring (10th), Cloud Monitoring Software (33rd), AI Observability Services (1st)
 

Mindshare comparison

As of September 2026, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. The mindshare of VictoriaMetrics is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.1%
VictoriaMetrics0.5%
Other98.4%
IT Infrastructure Monitoring
 

Featured Reviews

reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
reviewer2813076 - PeerSpot reviewer
Software Engineer at a outsourcing company with 201-500 employees
Monitoring has become more efficient and resource usage has dropped significantly
VictoriaMetrics is built with memory constraints in mind, and we saved a significant amount of memory after implementing it. The first advantage is that it is quite easy to use, and we can leverage PromQL queries in VictoriaMetrics with a straightforward deployment process. The best aspect of using VictoriaMetrics is the reduction in resources including RAM, memory, disk, and other infrastructure requirements, which have all decreased substantially after implementation. We observed that RAM was reduced by around 70% and disk usage by 75%, while write speed increased 3x and query per second P95 latency became 7x faster. The financial savings are significant because we observed a substantial reduction in resources such as CPU and memory after adopting VictoriaMetrics.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is easy to use and has great orchestration and automation capabilities."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and it's based on IT practices which are good."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It is flexible. You can tune it, more or less, as you want."
"It's easy to set up."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It is a product that is familiar for a lot of users."
"We observed that RAM was reduced by around 70% and disk usage by 75%, while write speed increased 3x and query per second P95 latency became 7x faster."
 

Cons

"The pattern part can be improved. Patterns are used in the Discovery feature."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The main issue with ITOM in an enterprise environment is performance."
"Lacks the ability to do its own monitoring."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The security policies could be increased."
"The main area that needs improvement in VictoriaMetrics is the documentation itself, as the support is adequate and the open-source project does provide replies within one to two days."
 

Pricing and Cost Advice

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The solution is costly compared to the products offered by its competitors."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"The cost of ServiceNow is much higher."
"The solution offers yearly licenses and a subscription model for add-on features."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
10%
Computer Software Company
8%
Healthcare Company
6%
Outsourcing Company
18%
Financial Services Firm
14%
Comms Service Provider
14%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
What is your experience regarding pricing and costs for VictoriaMetrics?
We did not require any license for VictoriaMetrics since we are using the open-source version, so the setup cost is what we incurred.
What needs improvement with VictoriaMetrics?
VictoriaMetrics is quite a good project and quite easy to use overall, though some documentation could be improved. The main area that needs improvement in VictoriaMetrics is the documentation itse...
What is your primary use case for VictoriaMetrics?
VictoriaMetrics is a time-series database that we use to handle a large volume of metrics coming from our application. We have multiple applications running, and we want to monitor everything to un...
 

Also Known As

ServiceNow ITOM
VictoriaMetrics Observability Enterprise Support
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
CERN, Grammarly, Adidas, Spotify R&D, DreamHost, Traefik Labs, DSV, MHI Vestas
Find out what your peers are saying about Datadog, Zabbix, Splunk and others in IT Infrastructure Monitoring. Updated: August 2026.
913,806 professionals have used our research since 2012.