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ServiceNow IT Operations Management vs VictoriaMetrics comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 16, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.
Sentiment score
6.7
VictoriaMetrics reduces costs by up to 60%, improves efficiency and performance, and enhances client satisfaction with easy management.
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
I have seen a return on investment with VictoriaMetrics, saving 40% in storage costs compared to Prometheus, reducing query latency by 60%, and cutting maintenance time by half.
DevOps Engineer
time was saved due to simplicity and a shorter learning curve compared to other tools.
Director at a consultancy with 11-50 employees
Because VictoriaMetrics runs more efficiently and much faster, debugging an issue or understanding system performance is much easier.
Associate Director at Husk Power Systems
 

Customer Service

Sentiment score
6.0
ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.
Sentiment score
5.6
VictoriaMetrics' responsive customer service, quick support, and helpful community backing garner positive feedback, enhancing user satisfaction and engagement.
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
We reached out once or twice for minor issues during the initial setup and integration, and they were helpful in resolving the issues.
Director at a consultancy with 11-50 employees
VictoriaMetrics customer support is exceptional.
Observability Engineer
We use the open-source version of VictoriaMetrics, so we did not require any customer support.
Software Engineer at a outsourcing company with 201-500 employees
 

Scalability Issues

Sentiment score
7.2
ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.
Sentiment score
7.9
VictoriaMetrics is praised for its scalability, stability, and easy cloud integration, efficiently handling large time series data.
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
It handles large volumes of time series data efficiently, using less memory and disk compared to Prometheus or Thanos.
DevOps Engineer
We deploy and embed it in our Helm chart and it works out of the box.
Founder
VictoriaMetrics has handled increases in data and users smoothly so far.
Director at a consultancy with 11-50 employees
 

Stability Issues

Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.
Sentiment score
8.6
VictoriaMetrics is praised for stability, reliability, and compatibility with Kubernetes, requiring no updates or downtime according to users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
All while benefiting from a single tool, single maintenance, and reduced license costs.
Associate Vice President at AWL
In terms of accuracy and reliability, VictoriaMetrics's output is pretty sufficient and works very well in a native Kubernetes setup, which I appreciate.
DevOps Architect at a tech vendor with 11-50 employees
The components are simple, restarts are fast, and stateless parts can be replaced without data loss.
DevOps Engineer
Regarding stability, I would rate it a ten out of ten.
 

Room For Improvement

ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.
VictoriaMetrics should improve UI with OpenTelemetry features and enhance pricing, documentation, integrations, automation, and data management strategies.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
Associate Vice President at AWL
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
For our use cases, it is a really good offering, and while we would be interested to see what else it brings in the future, at this point in time it checks all our boxes and we are quite satisfied with it.
Director at a consultancy with 11-50 employees
VictoriaMetrics is quite a good project and quite easy to use overall.
Software Engineer at a outsourcing company with 201-500 employees
I compared it with my experience on other time series databases, and it has a huge advantage, so I do not see the need for urgent improvements or optimizations.
Software Engineer & Data Analyst at a consultancy with 11-50 employees
 

Setup Cost

Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.
VictoriaMetrics offers minimal costs due to its open-source model, with straightforward setup and optional affordable paid subscriptions.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
We did not require any license for VictoriaMetrics since we are using the open-source version.
Software Engineer at a outsourcing company with 201-500 employees
I used the free open-source version, and it was sufficient for my needs.
Software Engineer & Data Analyst at a consultancy with 11-50 employees
My experience with pricing, setup cost, and licensing for VictoriaMetrics is positive since it is open-source under Apache 2.0, so there is no licensing cost.
DevOps Engineer
 

Valuable Features

ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.
VictoriaMetrics offers fast, efficient, and scalable performance with cost-effective monitoring, supporting Prometheus and Kubernetes integrations for optimal resource usage.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
The best aspect of using VictoriaMetrics is the reduction in resources including RAM, memory, disk, and other infrastructure requirements, which have all decreased substantially after implementation.
Software Engineer at a outsourcing company with 201-500 employees
In my experience, the best features VictoriaMetrics offers include that VM agent does its work very efficiently and does not use a lot of resources.
Head of Application Support
Its compact storage and fast query performance make it ideal for long-term metric storage.
DevOps Engineer
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
16th
Ranking in AIOps
4th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (5th), Cloud Management (17th)
VictoriaMetrics
Ranking in IT Infrastructure Monitoring
12th
Ranking in AIOps
13th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
12
Ranking in other categories
Application Performance Monitoring (APM) and Observability (16th), Open Source Databases (10th), Server Monitoring (4th), Log Management (12th), Container Monitoring (7th), Cloud Monitoring Software (14th), AI Observability Services (1st)
 

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 1.0%, down from 2.0% compared to the previous year. The mindshare of VictoriaMetrics is 0.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
VictoriaMetrics0.6%
ServiceNow IT Operations Management1.0%
Other98.4%
IT Infrastructure Monitoring
 

Featured Reviews

AB
Associate Vice President at AWL
Unified workflows have centralized ticketing and have provided real-time visibility across companies
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool. To improve ServiceNow IT Operations Management, I believe incorporating natural language processing is essential, allowing users to type queries such as 'I need this' and receive responses based on AI and data. Furthermore, enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
reviewer2911872 - PeerSpot reviewer
DevOps Engineer
Long term metrics monitoring has improved AI workflows and now powers faster incident analysis
The best features VictoriaMetrics offers in my experience include fast query performance and efficient resource usage, seamless compatibility with the Prometheus ecosystem, a simple cluster architecture with minimal components, MetricsQL with useful functions beyond PromQL, and comprehensive tooling like VMAgent and VMAlert. VictoriaMetrics stands out to me because it is highly efficient, stable, and easy to run in air-gapped environments. It integrates well with Prometheus ecosystem tools like Kube-Prometheus-Stack and Grafana. Its compact storage and fast query performance make it ideal for long-term metric storage. The cluster setup is simple and scalable, which is a big advantage for production use.
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Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
8%
Outsourcing Company
7%
Outsourcing Company
21%
Comms Service Provider
13%
Financial Services Firm
12%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
What is your experience regarding pricing and costs for VictoriaMetrics?
Regarding pricing, setup cost, and licensing, we are using open source today.
What needs improvement with VictoriaMetrics?
Regarding performance gains or cost savings, I can add that native multitenancy is only in the cluster version, and on single-node, we had to build tenant isolation ourselves with labels and query ...
What is your primary use case for VictoriaMetrics?
VictoriaMetrics is our time-series store, and we have Helm charts that ship an embedded single-node VictoriaMetrics with 30-day rotation by default. Teams that already run VictoriaMetrics can point...
 

Also Known As

ServiceNow ITOM
VictoriaMetrics Observability Enterprise Support
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
CERN, Grammarly, Adidas, Spotify R&D, DreamHost, Traefik Labs, DSV, MHI Vestas
Find out what your peers are saying about ServiceNow IT Operations Management vs. VictoriaMetrics and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.