Zabbix and ServiceNow IT Operations Management are competitors in the IT operations ecosystem. ServiceNow IT Operations Management appears to have the upper hand due to its comprehensive features and integration capabilities.
Features: Zabbix offers strong monitoring capabilities across various applications and infrastructure, with extensive customization options for complex IT environments. ServiceNow IT Operations Management provides asset management, workflow automation, and heavily integrated service applications, focusing on holistic IT management.
Room for Improvement: Zabbix could enhance its feature set to include more automation and integration options, expand its asset management capabilities, and simplify customization processes. ServiceNow IT Operations Management can improve by streamlining its user interface, offering more flexible pricing options, and reducing complexities in initial configurations.
Ease of Deployment and Customer Service: Zabbix offers a relatively straightforward setup process, requiring less time and resources, backed by an active community support system. ServiceNow IT Operations Management, despite a more complex deployment, provides structured training and dedicated service support, suitable for organizations handling detailed setups.
Pricing and ROI: Zabbix generally has lower setup and operational costs, appealing to budget-conscious businesses seeking effective monitoring. ServiceNow IT Operations Management involves a higher initial investment, potentially yielding significant ROI through its comprehensive solutions, which may justify its higher cost for businesses needing broader IT management.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
It is so straightforward that I have never had to use the support.
It integrates with every single tool, even external tools.
ServiceNow ITOM scales very well to small and medium businesses.
Zabbix has high scalability.
Zabbix is very scalable and lightweight.
I would rate its scalability ten out of ten.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Zabbix is very scalable and lightweight.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
ServiceNow IT Operations Management is not very affordable for SMB customers.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
ServiceNow's pricing is expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
It is literally free.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Upgrades are seamless. You will not even notice an upgrade is happening.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
People want to save costs, which is why they install Zabbix, but the reporting functionality is not properly developed.
Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.
| Product | Market Share (%) |
|---|---|
| Zabbix | 12.0% |
| ServiceNow IT Operations Management | 2.1% |
| Other | 85.9% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 53 |
| Midsize Enterprise | 23 |
| Large Enterprise | 34 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.
It offers a wide range of features including data collection, visualization, and reporting.
With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
