ServiceNow IT Operations Management vs Zabbix comparison

ServiceNow IT Operations Ma...

Read 108 Zabbix reviews

29,961 Views
15,280 Comparison Views

95% willing to recommend

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Oct 9, 2024

Zabbix and ServiceNow IT Operations Management are competitors in the IT operations ecosystem. ServiceNow IT Operations Management appears to have the upper hand due to its comprehensive features and integration capabilities.

Features: Zabbix offers strong monitoring capabilities across various applications and infrastructure, with extensive customization options for complex IT environments. ServiceNow IT Operations Management provides asset management, workflow automation, and heavily integrated service applications, focusing on holistic IT management.

Room for Improvement: Zabbix could enhance its feature set to include more automation and integration options, expand its asset management capabilities, and simplify customization processes. ServiceNow IT Operations Management can improve by streamlining its user interface, offering more flexible pricing options, and reducing complexities in initial configurations.

Ease of Deployment and Customer Service: Zabbix offers a relatively straightforward setup process, requiring less time and resources, backed by an active community support system. ServiceNow IT Operations Management, despite a more complex deployment, provides structured training and dedicated service support, suitable for organizations handling detailed setups.

Pricing and ROI: Zabbix generally has lower setup and operational costs, appealing to budget-conscious businesses seeking effective monitoring. ServiceNow IT Operations Management involves a higher initial investment, potentially yielding significant ROI through its comprehensive solutions, which may justify its higher cost for businesses needing broader IT management.

To learn more, read our detailed ServiceNow IT Operations Management vs. Zabbix Report (Updated: April 2026).

ServiceNow IT Operations Management vs. Zabbix

Download the complete report

Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.2

Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.

Sentiment score

6.9

Zabbix is praised for being cost-effective and scalable, minimizing downtime, and eliminating high licensing fees for enterprises.

It reduced staffing needs from four full-time staff to fewer due to automation.

For more quotes and insights, download the ServiceNow IT Operations Management report

Account Manager at a consultancy with 11-50 employees

No quotes available

For more quotes and insights, download the Zabbix report

Customer Service

Sentiment score

6.0

ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.

Sentiment score

6.8

Zabbix support is well-regarded, with strong community forums, responsive staff, and effective local partners aiding various user needs.

They respond promptly when we call to open a ticket.

reviewer2695521

Chief Information Officer at a energy/utilities company with 201-500 employees

For minor issues, the team takes a month's time to provide a fix.

For more quotes and insights, download the ServiceNow IT Operations Management report

Solution architect at a tech vendor with 10,001+ employees

The response time of technical support could be improved.

PriyankaBachu

Senior Consultant at a consultancy with 10,001+ employees

It is so straightforward that I have never had to use the support.

For more quotes and insights, download the Zabbix report

CTO at Oic

Scalability Issues

Sentiment score

7.2

ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.

Sentiment score

6.9

Zabbix offers scalable, flexible monitoring with cost efficiency, though complex scaling and database management may require improvements for large deployments.

ServiceNow ITOM scales very well to small and medium businesses.

For more quotes and insights, download the ServiceNow IT Operations Management report

Account Manager at a consultancy with 11-50 employees

It integrates with every single tool, even external tools.

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Zabbix is very scalable and lightweight.

For more quotes and insights, download the Zabbix report

CTO at Oic

Zabbix has high scalability.

IgorKabish

CTO at Four Nine Agency

I would rate its scalability ten out of ten.

B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Stability Issues

Sentiment score

7.7

ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.

Sentiment score

7.4

Zabbix is generally stable and reliable, requiring minimal resources, though occasional issues may arise from external factors.

Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.

For more quotes and insights, download the ServiceNow IT Operations Management report

Solution architect at a tech vendor with 10,001+ employees

All while benefiting from a single tool, single maintenance, and reduced license costs.

Abhay Bapnaa

Associate Vice President at AWL

Zabbix is very scalable and lightweight.

CTO at Oic

Zabbix is quite stable, and we haven't had any problems with Zabbix itself.

IgorKabish

CTO at Four Nine Agency

I think the stability of Zabbix is around five to six on a scale of ten, where ten is the best and one is the worst.

For more quotes and insights, download the Zabbix report

Network Engineer at a computer software company with 11-50 employees

Room For Improvement

ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.

Zabbix needs user interface, reporting, and dashboard improvements, plus better configuration, automation, documentation, scalability, and advanced monitoring features.

Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.

Abhay Bapnaa

Associate Vice President at AWL

A more streamlined configuration process tailored to use cases and industry would be beneficial.

reviewer2695521

Chief Information Officer at a energy/utilities company with 201-500 employees

It provides many out-of-the-box functionalities along with customization options.

For more quotes and insights, download the ServiceNow IT Operations Management report

Solution architect at a tech vendor with 10,001+ employees

The only issue I can note is that it's Linux-based, and Linux documentation is not the best.

CTO at Oic

The potential and customization is a little difficult because you have to learn scripts.

For more quotes and insights, download the Zabbix report

Network Engineer at a computer software company with 11-50 employees

Setup Cost

Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.

Zabbix is praised for being a free, open-source solution with optional low-cost support, attracting enterprise users.

The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.

Account Manager at a consultancy with 11-50 employees

ServiceNow's pricing is expensive.

reviewer2695521

Chief Information Officer at a energy/utilities company with 201-500 employees

It is definitely high-priced compared to other products available in the same domain in the market.

For more quotes and insights, download the ServiceNow IT Operations Management report

Solution architect at a tech vendor with 10,001+ employees

Zabbix is providing everything free of cost.

Network Engineer at a computer software company with 11-50 employees

It is literally free.

For more quotes and insights, download the Zabbix report

CTO at Oic

Valuable Features

ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.

Zabbix offers open-source flexibility, scalability, automated monitoring, diverse integrations, and adaptability for complex infrastructures with strong community support.

The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Account Manager at a consultancy with 11-50 employees

ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

For more quotes and insights, download the ServiceNow IT Operations Management report

Solution architect at a tech vendor with 10,001+ employees

If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.

For more quotes and insights, download the Zabbix report

CTO at Oic

Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.

IgorKabish

CTO at Four Nine Agency

Zabbix is Linux-based open-source software, and the main use case is to reduce costs.

SaurabhYadav5

Network Engineer at Ogma Consulting

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

11th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th), AIOps (3rd)

Zabbix

Ranking in IT Infrastructure Monitoring

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

108

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (1st), Server Monitoring (1st), Cloud Monitoring Software (2nd)

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 1.2%, down from 2.3% compared to the previous year. The mindshare of Zabbix is 5.2%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Zabbix	5.2%
ServiceNow IT Operations Management	1.2%
Other	93.6%

IT Infrastructure Monitoring

Featured Reviews

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

Solution architect at a tech vendor with 10,001+ employees

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Read full review

Helps reduce response time but has room to improve customization complexity

Network Engineer at a computer software company with 11-50 employees

We are not working on simple standalone solutions like Kaspersky DDoS Protection or Hybrid Cloud Security. Once you understand Zabbix, then it is easy to customize those web pages and graphs for our customer use. It is fully automated to your requirements. Zabbix is working fine with no issues, and I am satisfied with it. We have combined Zabbix and SolarWinds. The integration works fine, and it is easy to integrate Zabbix with the IT environment. We were trying to purchase MDR (Managed Detection and Response), but we are not working on that. I don't have real experience with MDR. We are using Falcon software for that. We are working with Falcon Complete, not with Sandbox. We are not using Kaspersky for business or cloud protection. For that, we are using Zabbix CrowdStrike Falcon Complete solution. I have given this review an overall rating of 8.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

893,244 professionals have used our research since 2012.

Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Computer Software Company

11%

Financial Services Firm

11%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	23
Large Enterprise	34

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is definitely high-priced compared to other products available in the same domain in the market.

What needs improvement with ServiceNow IT Operations Management?

We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...

What is your primary use case for ServiceNow IT Operations Management?

We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

I think Zabbix is economical, whereas SolarWinds is expensive. SolarWinds has a lot of secure features, but Zabbix is providing everything free of cost. Zabbix is economical, and you can install it...

What needs improvement with Zabbix?

The potential and customization is a little difficult because you have to learn scripts. I think Zabbix needs to improve the customization better. At present, I am satisfied with the functionality ...

ignio AIOps Platform vs ServiceNow IT Operations Management

Comparisons

Compared 4% of the time

OpsRamp vs ServiceNow IT Operations Management

Compared 4% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 4% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 4% of the time

BMC Helix Operations Management with AIOps vs ServiceNow IT Operations Management

Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Checkmk vs Zabbix

Compared 4% of the time

LibreNMS vs Zabbix

Compared 3% of the time

Nagios XI vs Zabbix

Compared 3% of the time

Icinga vs Zabbix

Compared 3% of the time

Centreon vs Zabbix

Compared 3% of the time

More Zabbix Competitors

Product Reports

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

Download Zabbix product report

Also Known As

ServiceNow ITOM

No data available

Overview

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

servicenow, TransAlta, NATS, Symantec

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba

ServiceNow IT Operations Management vs. Zabbix