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ServiceNow vs Temenos Quantum comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
ServiceNow enhances efficiency, project management, and resource management, offering quick ROI through automation and optimized system integrations.
Sentiment score
7.8
Organizations using Temenos Quantum report increased development efficiency, cost savings, improved security, seamless integration, and scalable architecture benefits.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
7.0
ServiceNow's support is praised for knowledge and community resources but criticized for inconsistent response times and outsourced interactions.
Sentiment score
5.7
Temenos Quantum's support is generally helpful with a good ticketing system, but response times and experiences vary.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
The support is exemplary and deserves a perfect rating.
I rate the technical support of ServiceNow as a nine on a scale of one to ten.
 

Scalability Issues

Sentiment score
7.4
ServiceNow offers scalable, cloud-based solutions that support seamless growth and integration for enterprises, with strong user satisfaction.
Sentiment score
7.0
Temenos Quantum is praised for scalability and performance, supporting 100-1000 users, despite some complexity concerns compared to Flutter or React.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.7
ServiceNow offers stable, high-performance IT service management with minimal downtime; customization requires best practices to maintain optimal performance.
Sentiment score
7.5
Temenos Quantum is stable and reliable with frequent updates, but areas like pending applications and front-end need improvement.
I haven't faced any issues with stability; I've rarely seen any downtime.
It is cloud-based, so it is highly scalable and performs well.
ServiceNow is already a stable tool.
 

Room For Improvement

ServiceNow requires enhanced UI, documentation, integration, performance, training, and mobile features to boost user satisfaction and accessibility.
Temenos Quantum requires security, interface, and stability enhancements, better integration, faster support, flexible widgets, and improved development tools.
From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have.
The official support is often distant, and many partners are not up to standard, which harms the product's reputation.
The initial setup of ServiceNow was easy for me, and I can easily access the knowledge base, pass tickets to another team through internal notes, and each individual will get a personal email when a ticket is placed into their queue.
 

Setup Cost

ServiceNow is costly for small companies but flexible for enterprises, with complex pricing needing negotiation for discounts.
Temenos Quantum is costly, with prices ranging from $70,000 to $500,000, though some users find it affordable.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
 

Valuable Features

ServiceNow's customization and integration capabilities enhance operational efficiency and align IT operations with business needs effectively.
Temenos Quantum is valued for its user-friendliness, customizability, integration, security, and comprehensive mobile and web development features.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
 

Categories and Ranking

ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
222
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
Temenos Quantum
Ranking in Rapid Application Development Software
21st
Average Rating
7.2
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
Mobile App Platforms (3rd), Mobile Development Platforms (8th), Low-Code Development Platforms (14th)
 

Mindshare comparison

As of July 2025, in the Rapid Application Development Software category, the mindshare of ServiceNow is 10.5%, up from 10.6% compared to the previous year. The mindshare of Temenos Quantum is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.
Zain Omer - PeerSpot reviewer
Though a secure tool for building applications, there is a need to improve its stability
There is a lot of room for improvement in Temenos Quantum. Temenos Quantum is not quite stable yet. Improvements can be made to make Temenos Quantum stable. Improvements are needed in the solution, considering how my company needs to raise a lot of tickets with the technical support team of Temenos for some basic issues every time. There are some features in Temenos Quantum that I want to be stabilized by Temenos, just like in Android Studio and Xcode. Building an application using Temenos Quantum is not difficult, but my company needs to seek some support for the solution all the time.
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Top Industries

By visitors reading reviews
Educational Organization
16%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
8%
Financial Services Firm
35%
Computer Software Company
16%
Educational Organization
5%
Real Estate/Law Firm
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
What do you like most about Temenos Quantum?
Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoot...
What needs improvement with Temenos Quantum?
The UI lacks flexibility, especially regarding customizations. There are numerous issues at the fabric end, and working with the visualizer is extremely challenging. Basic development tasks require...
 

Also Known As

No data available
KonyOne, Kony, Kony Quantum
 

Overview

 

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Partners FCU, Banco Bolivariano, PSECU, CFG Bank, Commerce Bank
Find out what your peers are saying about ServiceNow vs. Temenos Quantum and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.