ServiceNow vs Xurrent comparison

ServiceNow and Xurrent are both solutions in the IT Service Management (ITSM) category. ServiceNow is ranked #1 with an average rating of 8.5, while Xurrent is ranked #17 with an average rating of 8.0. ServiceNow holds a 16.6% mindshare in ISM, compared to Xurrent’s 1.3% mindshare. Additionally, 91% of ServiceNow users are willing to recommend the solution, compared to 100% of Xurrent users who would recommend it.

ServiceNow

Read 224 ServiceNow reviews

22,688 Views
7,487 Comparison Views

91% willing to recommend

Xurrent

Read 4 Xurrent reviews

771 Views
763 Comparison Views

100% willing to recommend

ServiceNow

Xurrent

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 26, 2025

ServiceNow and Xurrent are competing products focusing on IT management solutions. ServiceNow is a more viable choice for budget-conscious buyers due to its strengths in pricing and support, whereas Xurrent is valuable for those prioritizing functionality with its robust features.

Features: ServiceNow provides extensive automation capabilities, a centralized platform for IT service management, and customizable workflows. Xurrent offers advanced analytics, integration capabilities, and a flexible development platform.

Ease of Deployment and Customer Service: ServiceNow features an efficient deployment process and responsive support. Xurrent's deployment is more intricate, requiring technical expertise but offers comprehensive customer support.

Pricing and ROI: ServiceNow has a competitive setup cost with significant ROI for cost-effective organizations. Xurrent's higher setup cost reflects its emphasis on advanced features, leading to a higher ROI for companies using its full capabilities.

To learn more, read our detailed ServiceNow vs. Xurrent Report (Updated: December 2025).

Buyer's Guide

ServiceNow vs. Xurrent

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow

Ranking in IT Service Management (ITSM)

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Xurrent

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of ServiceNow is 16.6%, down from 24.9% compared to the previous year. The mindshare of Xurrent is 1.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	16.6%
Xurrent	1.3%
Other	82.1%

IT Service Management (ITSM)

Featured Reviews

Shafqat Paracha

General Manager at sPerception IT

Adopting flexible workflows with customized automation delivers measurable benefits

There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."

"We always get good support."

"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."

"Makes ticket information easy to access."

"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."

"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."

"The pricing of the product is quite good. It's not too expensive."

"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."

More ServiceNow pros

"I like their request management as well as their project management."

"The solution is highly stable."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"It offers a comprehensive set of features without requiring additional payments for each feature."

Cons

"They need to be providing vendors and implementation partners with materials and guidance on implementation."

"The pricing of the solution could be better. It's a bit high."

"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."

"When it comes to changing some of the features, I would like a little more leeway."

"The high price is a huge barrier in Portugal."

"The user interface for accessing assistance sometimes disconnects."

"I have enjoyed all the features. There is not any feature that I have missed or didn't have."

"There is a need for bug or error tracking in ServiceNow."

More ServiceNow cons

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"Asset Discovery is a feature that should be added."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

Pricing and Cost Advice

"In Tunisia, the companies find the licensing costs to be expensive."

"The CapEx version is great."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

"Certainly, from a product-platform perspective, the price is not too bad."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

More ServiceNow pricing and cost advice

"The pricing is expensive."

"It is the most affordable because it is priced per month per user."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Computer Software Company

16%

Healthcare Company

Energy/Utilities Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

No data available

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

See all answers

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

See all answers

What is your primary use case for 4me?

The solution is used for enterprise management.

See all answers

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Compared 6% of the time

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Compared 4% of the time

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Compared 4% of the time

Pega Platform vs ServiceNow

Compared 4% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 4% of the time

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ManageEngine ServiceDesk Plus vs Xurrent

Compared 20% of the time

SysAid vs Xurrent

Compared 9% of the time

Freshservice vs Xurrent

Compared 8% of the time

HaloITSM vs Xurrent

Compared 7% of the time

Zendesk vs Xurrent

Compared 6% of the time

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Product Reports

Buyer's Guide

ServiceNow

January 2026

Download ServiceNow product report

Buyer's Guide

Xurrent

January 2026

Download Xurrent product report

Also Known As

No data available

4me

Overview

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Information Not Available

Buyer's Guide

ServiceNow vs. Xurrent

December 2025

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