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ThousandEyes vs vRealize Network Insight comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Users commend ThousandEyes for its effective ROI, cost-saving benefits, and high impact on network performance and issue resolution.
Sentiment score
1.0
vRealize Network Insight improved efficiency and reduced costs, achieving labor and hardware savings and enhancing problem-solving and network mapping speed.
 

Customer Service

Sentiment score
7.9
ThousandEyes' customer service is praised for effective support and prompt response times, though some seek faster responses.
Sentiment score
4.0
vRealize Network Insight's customer support is generally praised but noted for delays and challenges, especially post-Broadcom acquisition.
We contacted the support team, and they resolved it within a couple of hours.
It's difficult to find necessary documentation, open tickets, and get support.
We are paying too much for technical support from VMware.
 

Scalability Issues

Sentiment score
7.3
ThousandEyes scales effectively across industries, supporting diverse enterprises effortlessly, though costs may rise with added agents.
Sentiment score
7.6
vRealize Network Insight is scalable, adaptable, and efficient, praised for ease of expansion and varied organizational adaptability.
 

Stability Issues

Sentiment score
8.3
ThousandEyes is stable and reliable, with smooth operation, minor bugs typical, and effective issue management ensures user satisfaction.
Sentiment score
1.0
vRealize Network Insight is praised for stability, with rare minor Web UI glitches, staying robust during upgrades and deployments.
We are managing that one but usually we have an API connector between our firewall vendor and our VMware NSX.
 

Room For Improvement

ThousandEyes should improve server monitoring, integration, AI, UI, compatibility, documentation, and reduce operational noise for enhanced user experience.
vRealize Network Insight requires enhanced integration, user-friendly features, better support, intuitive reports, and improved interoperability for complex cloud deployments.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
Broadcom should improve by going back to what was working before, offering the suite of tools that clients actually use, and allowing clients to decide the best options for them.
 

Setup Cost

ThousandEyes pricing varies; some see it as expensive, favoring large enterprises, with potential monthly fee shifts.
vRealize Network Insight is valued for features and stability but seen as costly, especially in larger or bundled setups.
Broadcom is known for increasing product prices, making them expensive compared to what people used to pay.
 

Valuable Features

ThousandEyes provides comprehensive network monitoring, detailed analysis, user-friendliness, scalability, and integration, aiding efficient troubleshooting and operational enhancement.
vRealize Network Insight provides comprehensive network visualization, monitoring, automation, and security enhancement with user-friendly interfaces and customization.
I find the most valuable feature of ThousandEyes is the ability to directly see the client's exact issue.
One of the biggest problems with VMware NSX is logging, and vRealize Network Insight helps by providing comprehensive logs.
 

Categories and Ranking

ThousandEyes
Ranking in Network Monitoring Software
7th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
17
Ranking in other categories
Cloud Monitoring Software (13th), Digital Experience Monitoring (DEM) (4th)
vRealize Network Insight
Ranking in Network Monitoring Software
40th
Average Rating
8.6
Reviews Sentiment
6.0
Number of Reviews
47
Ranking in other categories
IT Infrastructure Monitoring (42nd)
 

Mindshare comparison

As of August 2025, in the Network Monitoring Software category, the mindshare of ThousandEyes is 3.5%, down from 4.1% compared to the previous year. The mindshare of vRealize Network Insight is 0.6%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Satyavrat Nirala - PeerSpot reviewer
Offers user monitoring and Internet insights and include customer journeys
It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.
Shaijith KB - PeerSpot reviewer
Comprehensive management and detailed reports benefit operations while improvements are needed in support and maintenance
We have Tanzu and OpenShift. We have OpenShift, Canonical, and the Tanzu one. The Tanzu platform from VMware is a Kubernetes platform. We haven't completely installed Tanzu yet; we installed the vROps part. vRealize Network Insight is beneficial because you can control the East-West traffic. vRealize has a component called NSX, which has East-West traffic controlling and micro-segmentation, that is one of the best options, and we have the layer extension, layer 2 extension possible through NSX. If you have anything accountable in any business, even in a candy business, having proper accountability on what you are selling and buying will save a lot. If you don't know what you're selling and buying, you will end up with a loss. My team does not use the flow analytics feature; we have a security and network monitoring team, which is a different SOC team. I am using it as an administrator internally. We perform different tasks including costing analysis, capacity management, and many other things. vRealize Network Insight has a concern about the maintenance part, as it requires a person to monitor it completely. It's not something you install and your report will be generated automatically. You have to work on this properly to get the insights. vRealize Network Automation, vRealize Operations, and vRealize Network Insight are completely related to the network. I cannot say much about these network aspects because I am on the operations side, but overall, the vRealize suite is good for reporting perspective or any ISO-related documentation; this is very helpful. The product is called vRealize Operations Manager, and now it is referred to as Aria or vAria. I am now a Senior System Specialist. We use different metrics because we have multiple departments, and we can monitor utilization and comparisons with the previous year. On a scale of one to ten, I rate this solution a seven.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
Computer Software Company
14%
Manufacturing Company
11%
Financial Services Firm
11%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
ThousandEyes could improve by implementing a similar incident management system like BigPanda ( /products/bigpanda-reviews ) or ServiceNow ( /products/servicenow-reviews ). Having a dedicated incid...
What do you like most about vRealize Network Insight?
The tool's ease of configuration and use and the availability of information and artifacts through professional services and the web are key factors that customers find valuable.
What is your experience regarding pricing and costs for vRealize Network Insight?
In VMware you have to buy a separate license for it. We have VVF and VCF-type of licenses, and if you want to go with this NSX and sort of higher-end professional services, you need to go with VCF....
What needs improvement with vRealize Network Insight?
There is room for improvement as not all cases are getting resolved, and we often do not get L3 support directly, having to go through L1 and L2, resulting in delays that usually are a headache for...
 

Also Known As

No data available
Arkin
 

Overview

 

Sample Customers

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
NTTi3, VCIX-NV, VMware Networking and Security Business Unit, Illumio, CompuNet
Find out what your peers are saying about ThousandEyes vs. vRealize Network Insight and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.