No more typing reviews! Try our Samantha, our new voice AI agent.

Tines vs Workato Support Genie comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Tines
Ranking in AI IT Support
9th
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
8
Ranking in other categories
Threat Intelligence Platforms (TIP) (11th), Security Orchestration Automation and Response (SOAR) (6th), AI-Powered Security Automation (2nd)
Workato Support Genie
Ranking in AI IT Support
16th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
AI Software Development (67th), AI Customer Support (26th)
 

Featured Reviews

Shadrach Godwish Chukwu - PeerSpot reviewer
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Automation has replaced repetitive tasks and helps my team organize workflows in real time
Tines is overall good, but the setup can feel a bit technical at first. More templates for common workflows would make it much easier to start quickly without building everything from scratch. I can say that the documentation could be much simpler and mainly example-based, showing real workflows. Faster support responses would also help, especially when someone is building a very complex workflow so they can easily get support responses at any point. The setup time is considerable. It takes time to set it up, and the learning curve is steep. It is not hard once you know it, but getting started takes a whole lot of time and effort and slows new users down considerably. I will heavily dwell on a few things. More ready-made templates would help so you do not always start from scratch. A simpler onboarding flow for new users would also make it much easier to get started very quickly. Better in-app guidance when building workflows would also be helpful.
Use Workato Support Genie?
Leave a review
report
Use our free recommendation engine to learn which AI IT Support solutions are best for your needs.
902,894 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Construction Company
8%
Insurance Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise4
No data available
 

Questions from the Community

What needs improvement with Tines?
Tines is overall good, but the setup can feel a bit technical at first. More templates for common workflows would make it much easier to start quickly without building everything from scratch. I ca...
What is your primary use case for Tines?
My main use case for Tines has been automation. My main use has been automating simple workflows, such as moving data between tools, sending alerts, and handling routine tasks. This work gets faste...
What advice do you have for others considering Tines?
My advice would be to start simple. The main thing is that you need to build small workflows first. When you build small workflows, you understand how it works on a bigger and more complex side. If...
Ask a question
Earn 20 points
 

Comparisons

No data available
 

Overview

Find out what your peers are saying about Okta, BMC, Freshworks and others in AI IT Support. Updated: June 2026.
902,894 professionals have used our research since 2012.