

VMware Carbon Black Cloud and Trellix Helix Connect compete in the cybersecurity solutions market. VMware Carbon Black Cloud has an upper hand in ease of deployment due to its simpler setup process, while Trellix Helix Connect is preferred for its advanced analytics features, providing significant value for feature-intensive operations.
Features: VMware Carbon Black Cloud offers effective threat detection, an intuitive interface, and a cloud-native architecture. Trellix Helix Connect provides advanced threat analytics, real-time insights, and comprehensive data correlation tools.
Room for Improvement: VMware Carbon Black Cloud could enhance its advanced analytics and threat intelligence capabilities. Trellix Helix Connect may benefit from simplifying its deployment process and interface for a more user-friendly experience. Both solutions could further improve their integration capabilities for broader security ecosystems.
Ease of Deployment and Customer Service: VMware Carbon Black Cloud is often praised for its straightforward deployment and responsive support, ensuring quick setup. Trellix Helix Connect, while providing an in-depth support model, requires more initial configuration, presenting a tradeoff for its extensive functionalities.
Pricing and ROI: VMware Carbon Black Cloud is known for competitive pricing, offering good initial ROI with low setup costs. Trellix Helix Connect, despite higher initial costs, delivers a long-term ROI appealing to those prioritizing advanced features and deeper analytics capabilities.
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
We support the largest companies in the world and can cater to large environments.
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
I recall we couldn't upgrade because the sensor was not compatible, and the latest VMware Carbon Black Cloud version was not compatible with the latest Red Hat version.
It is not the cheapest, but also not the most expensive solution.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
| Product | Market Share (%) |
|---|---|
| Trellix Helix Connect | 7.4% |
| VMware Carbon Black Cloud | 8.0% |
| Other | 84.6% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 8 |
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
Fortify Endpoint and Workload Protection
Legacy approaches fall short as cybercriminals update tactics and obscure their actions. Get advanced cybersecurity fueled by behavioral analytics to spot minor fluctuations and adapt in response.
Recognize New Threats
Analyze attackers’ behavior patterns to detect and stop never-before-seen attacks with continuous endpoint activity data monitoring. Don’t get stuck analyzing only what’s worked in the past.
Simplify Your Security Stack
Streamline the response to potential incidents with a unified endpoint agent and console. Minimize downtime responding to incidents and return critical CPU cycles back to the business.
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