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Splunk SOAR vs VMware Carbon Black Cloud comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.9
Torq reduced alert handling time, increased efficiency and ROI, leading to customer satisfaction and renewal interest due to competitive pricing.
Sentiment score
5.6
Organizations using Splunk SOAR see improved ROI, efficiency, and resilience, despite integration challenges and ongoing maintenance costs.
Sentiment score
5.2
VMware Carbon Black Cloud offers cost savings, improved security, centralized protection, better efficiency, and quick ROI with automation features.
Since we started working with Torq, I am handling much fewer alerts. It is becoming really easy for me to handle an alert.
SOC Analyst at AppsFlyer
By the time we officially bought Torq, we already had two workflows that were very helpful to us.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
It pretty much took until we got to our first renewal where we said that this is the value we see, this is the things we want more, but that is the first place where we said we are happy enough that we want to renew.
Information Technology Specialist at a media company with 201-500 employees
Since deploying Splunk SOAR, there has been a notable reduction in time spent on monotonous security tasks, which I estimate to be around 95%, enabling my team to focus on more strategic initiatives.
Identity and Access Management Specialist at a university with 10,001+ employees
We've seen a decrease in false positives and a significant increase in our containment.
Cyber Security Network Security Engineer at Cirrus Logic
Monthly, around 300 hours of effort, it is saving with Splunk SOAR.
Manager cybersecurity at Hexion Inc.
 

Customer Service

Sentiment score
7.0
Torq's customer service is praised for quick, knowledgeable support, resolving issues effectively within 24 hours with minimal formal contact.
Sentiment score
6.5
Splunk SOAR's support is praised for responsiveness and stability, but improvement is needed in niche areas like OT and IoT.
Sentiment score
6.2
VMware Carbon Black Cloud's support is effective but could improve regionally, with mixed customer satisfaction and costly services.
The speed and quality of their answers have been pretty good, as I usually get a response within 24 hours, and they follow up well.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
We can always get an answer, and the support team are experts in their own system.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Nine out of ten times, they give me a solution even if it is not the solution I wanted, and I still can get to the result.
Information Technology Specialist at a media company with 201-500 employees
Discovering different troubleshooting methods is harder to do with Splunk SOAR than with Enterprise Security or other Splunk services.
Cyber Security Network Security Engineer at Cirrus Logic
We always have a customer support representative who will come in the picture and help us to direct any ticket or any issue that we are facing to the right team.
Manager cybersecurity at Hexion Inc.
Splunk's technical support is very good and generally not needed often due to the stable environment.
System Engineer - Security Presales at Raya Integration
 

Scalability Issues

Sentiment score
7.4
Torq excels in scalability, supporting large teams and adapting efficiently, despite the no-code automation's inherent web interface limitations.
Sentiment score
6.6
Splunk SOAR is praised for its scalability and flexibility, thriving in large environments despite occasional hardware challenges.
Sentiment score
7.1
VMware Carbon Black Cloud is praised for its scalability and effectiveness in large environments, with minor integration suggestions.
Our case management is super scalable.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
In terms of scalability, you can do as long as you can build it, and they can support it.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Regarding the ability of the solution to grow in your work environment, if it is scalable, if it fits your business requirements, and if there is room to scale up, the answer is yes, for sure.
Global IT Director at OpenWeb
It can be extended and adapted as necessary.
Splunk/SOAR Engineer
Regarding scalability, I find it to be a nine, as we have had no issues with scaling Splunk SOAR.
Advance Data Engineer(Cyber Security) at Novo Nordisk
Everyone is ingesting Copilots or some form of AI in their platforms, and Splunk SOAR doesn't have it yet.
Senior Information Security Engineer at a tech company with 10,001+ employees
 

Stability Issues

Sentiment score
5.4
Torq generally performs stably with minor bugs and glitches, but overall user satisfaction remains high without significant disruptions.
Sentiment score
7.2
Splunk SOAR is stable with minor multitasking lag and implementation issues; praised for reliability, easy version control, and uptime.
Sentiment score
7.0
VMware Carbon Black Cloud is stable, with minor issues, resolves bugs quickly, but needs better support and availability for large deployments.
Most of the time, the system is stable as long as the components that they integrate with are stable.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
I would rate Torq's product stability at eight, acknowledging that there are bugs, glitches, and downtimes.
Senior Cyber Architect at a manufacturing company with 10,001+ employees
We have not experienced any downtime, crashes, or performance issues.
Cyber Security Network Security Engineer at Cirrus Logic
We have not seen any impact in the work that we do with Splunk SOAR or the SIEM platform.
Manager cybersecurity at Hexion Inc.
I would rate Splunk SOAR's stability at around eight, indicating that it is quite stable with minimal downtime, bugs, or glitches.
Advance Data Engineer(Cyber Security) at Novo Nordisk
 

Room For Improvement

Torq requires improvements in AI features, error handling, data handling, and workflow navigation for enhanced usability and reliability.
Splunk SOAR struggles with a complex interface, integration issues, high costs, and needs improvements in automation and customization.
VMware Carbon Black Cloud struggles with intelligence, usability, performance issues, inadequate support, and high costs, affecting its efficiency.
It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet.
Senior Consultant at a university with 10,001+ employees
From an engineering perspective, I think more error messages and error handling information for our engineering team would be very helpful.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
If a step is failing, the system could try to autocorrect it with AI or open a ticket from the workflow itself.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.
Manager cybersecurity at Hexion Inc.
Although it enhances alert handling, it still has a journey to compete with Palo Alto SOAR and FortiSOAR.
System Engineer - Security Presales at Raya Integration
Splunk's Unified Platform does help consolidate networking security and IT observability tools.
Cyber Security Network Security Engineer at Cirrus Logic
I recall we couldn't upgrade because the sensor was not compatible, and the latest VMware Carbon Black Cloud version was not compatible with the latest Red Hat version.
Sec consultant at a tech services company with 5,001-10,000 employees
 

Setup Cost

Enterprise buyers find Torq's pricing high but worthwhile due to its modernization, automation, and strategic investment value.
Splunk SOAR's high pricing is justified for large enterprises, but costly for small to medium-sized businesses.
VMware Carbon Black Cloud offers varied pricing experiences, but users often secure competitive rates through resellers with few surprises.
When they bring more and more value into the platform, it makes more sense to pay that price, but still, it is expensive.
Senior Cyber Architect at a manufacturing company with 10,001+ employees
Before deciding to implement Torq, I considered that compared to our old case management platform, Torq was a much better price and had a lot better value for what you get out of the platform, which was a key consideration for the company.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
It is an expensive solution, not an inexpensive solution, but we get through the flexibility.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Splunk SOAR is moderately priced, neither cheap nor overly expensive.
Splunk/SOAR Engineer
I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar to what industries are offering these days.
Manager cybersecurity at Hexion Inc.
My experience with pricing, setup cost, and licensing is that it is perfectly acceptable, helping us significantly with setup costs and licensing, and aiding in making approvals and assigning customized advanced workflows.
Cybersecurity Consultant at CyberBackbone
 

Valuable Features

Torq enhances productivity by streamlining workflows, integrating systems, and utilizing AI for efficient SecOps and API management.
Splunk SOAR enhances efficiency with integration, automation, user-friendly interface, and customization, reducing incident resolution time and improving resilience.
VMware Carbon Black Cloud provides endpoint isolation, threat detection, and real-time protection with minimal disruption and efficient threat management.
Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
The fact that I can build whatever I want within my own imagination and skills without relying on code is the best thing about Torq.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
You can copy and paste a cURL command. If you have documentation or APIs, you usually have an example on the side. You basically have all the information on how the API call should be. You can just copy that and paste it into a step, and it will just build the step for you.
Global IT Director at OpenWeb
Creating playbooks using the Playbook Editor in Splunk SOAR is easy. The editor is designed to be user-friendly with visual drag and drop features, allowing for easy workflows without writing any code.
Splunk/SOAR Engineer
Splunk SOAR saves time in threat response, and the time to solve an incident is currently the best in the market.
Strategic Account Executive at a computer software company with 51-200 employees
Splunk SOAR has improved our MTTD and MTTR both with the consolidation with a unified platform with Splunk.
Manager cybersecurity at Hexion Inc.
 

Categories and Ranking

Torq
Sponsored
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
7
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (5th), AI-SOC (3rd), AI-Powered Security Automation (2nd)
Splunk SOAR
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
56
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (2nd)
VMware Carbon Black Cloud
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Security Incident Response (8th), Endpoint Detection and Response (EDR) (55th)
 

Mindshare comparison

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Splunk SOAR8.0%
Microsoft Sentinel12.2%
Palo Alto Networks Cortex XSOAR8.8%
Other71.0%
Security Orchestration Automation and Response (SOAR)
Security Incident Response Mindshare Distribution
ProductMindshare (%)
VMware Carbon Black Cloud7.7%
Proofpoint Threat Response8.7%
ServiceNow Security Operations8.0%
Other75.6%
Security Incident Response
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
SS
Manager cybersecurity at Hexion Inc.
Automates threat response and reduces investigation time but needs better threat intelligence integration
One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.
reviewer2771742 - PeerSpot reviewer
Sec consultant at a tech services company with 5,001-10,000 employees
Has supported consistent deployment across departments but needs better OS compatibility and detection performance
I am not really looking for a new solution, actually, I was preparing for an interview and wanted to have a comparison between both tools. I have not worked with any of these products before, but we had a training demonstration yesterday with Dynatrace, and I have investigated the Wiz solution better. In terms of experience, it will be my first time with CDR. I am working with something for EDR, specifically, we have an EDR, it's VMware Carbon Black Cloud. They have a hybrid environment, both on-prem and cloud. I would usually recommend this product for big companies, because it's not cheap, so only big companies would I expect to pay for that. The review rating for VMware Carbon Black Cloud is 6 out of 10.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Comms Service Provider
8%
Outsourcing Company
6%
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
8%
University
6%
Financial Services Firm
9%
Comms Service Provider
8%
Computer Software Company
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise8
Large Enterprise36
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise8
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
What is your experience regarding pricing and costs for Splunk Phantom?
I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar t...
What needs improvement with Splunk Phantom?
While I appreciate Splunk SOAR, there are areas for improvement, notably regarding the CI/CD pipeline for playbook li...
What is your primary use case for Splunk Phantom?
I have been working with Splunk SOAR for about two years now, and it started out of necessity as my team was primaril...
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) s...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoin...
What needs improvement with Carbon Black CB Response?
I see room for improvement as I remember some problems on compatibility with some operating systems; I recall we coul...
 

Also Known As

No data available
Phantom
Carbon Black CB Response
 

Overview

 

Sample Customers

Information Not Available
Recorded Future, Blackstone
ALLETE belk
Find out what your peers are saying about Microsoft, Splunk, Palo Alto Networks and others in Security Orchestration Automation and Response (SOAR). Updated: March 2026.
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