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Splunk SOAR vs VMware Carbon Black Cloud comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Torq users reported reduced alert management time with automation, enhancing productivity and showing potential for $600,000 annual ROI.
Sentiment score
4.9
Splunk SOAR enhances security operations efficiency, automates tasks, boosts productivity, and achieves significant time and resource savings.
Sentiment score
5.2
VMware Carbon Black Cloud offers cost savings, improved security, centralized protection, better efficiency, and quick ROI with automation features.
Since we started working with Torq, I am handling much fewer alerts. It is becoming really easy for me to handle an alert.
SOC Analyst at AppsFlyer
We have seen a return on investment, targeting a $600,000 ROI for the year.
Cyber Security Engineer at a real estate/law firm with 5,001-10,000 employees
By the time we officially bought Torq, we already had two workflows that were very helpful to us.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
Since deploying Splunk SOAR, there has been a notable reduction in time spent on monotonous security tasks, which I estimate to be around 95%, enabling my team to focus on more strategic initiatives.
Identity and Access Management Specialist at a university with 10,001+ employees
We've seen a decrease in false positives and a significant increase in our containment.
Cyber Security Network Security Engineer at Cirrus Logic
Monthly, around 300 hours of effort, it is saving with Splunk SOAR.
Manager cybersecurity at Hexion Inc.
 

Customer Service

Sentiment score
7.3
Torq offers highly rated customer service, known for quick, effective responses and knowledgeable support, though feature requests may delay.
Sentiment score
6.4
Splunk SOAR's support is responsive and knowledgeable, praised for fast assistance, though niche issue resolutions can be slower.
Sentiment score
6.2
VMware Carbon Black Cloud's support is effective but could improve regionally, with mixed customer satisfaction and costly services.
My impression of their technical support during the initial setup was that they were helpful, responded within a reasonable timeframe, and provided exactly what we needed.
Security Consultant at Integrity360
The speed and quality of their answers have been pretty good, as I usually get a response within 24 hours, and they follow up well.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
We can always get an answer, and the support team are experts in their own system.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Discovering different troubleshooting methods is harder to do with Splunk SOAR than with Enterprise Security or other Splunk services.
Cyber Security Network Security Engineer at Cirrus Logic
We always have a customer support representative who will come in the picture and help us to direct any ticket or any issue that we are facing to the right team.
Manager cybersecurity at Hexion Inc.
I have worked with Splunk SOAR's technical support or customer service, which I find to be as perfect as Splunk SIEM
Global Head Of Security Architecture Digital & Technology at Aramex
 

Scalability Issues

Sentiment score
6.4
Torq is praised for impressive scalability, adaptability, and effective workflow management, though requires careful management with large workflows.
Sentiment score
6.6
Splunk SOAR is highly scalable, efficiently integrating and automating, though larger implementations may need extra investment and optimization.
Sentiment score
7.1
VMware Carbon Black Cloud is praised for its scalability and effectiveness in large environments, with minor integration suggestions.
Our case management is super scalable.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
In terms of scalability, you can do as long as you can build it, and they can support it.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Regarding the ability of the solution to grow in your work environment, if it is scalable, if it fits your business requirements, and if there is room to scale up, the answer is yes, for sure.
Global IT Director at OpenWeb
This solution is very much scalable, so I would rate it a ten.
Citius Tech at a outsourcing company with 5,001-10,000 employees
It can be extended and adapted as necessary.
Splunk/SOAR Engineer
Regarding scalability, I find it to be a nine, as we have had no issues with scaling Splunk SOAR.
Advance Data Engineer(Cyber Security) at Novo Nordisk
 

Stability Issues

Sentiment score
6.7
Torq offers high stability and reliability with minimal downtime, quickly resolved issues, and significant improvements over other solutions.
Sentiment score
7.3
Splunk SOAR is highly reliable for automation and incident response, though initial setups may affect performance stability.
Sentiment score
7.0
VMware Carbon Black Cloud is stable, with minor issues, resolves bugs quickly, but needs better support and availability for large deployments.
We have been using Torq for one and a half years, but we have experienced no downtime.
Angular Developer at Flourish Software
Most of the time, the system is stable as long as the components that they integrate with are stable.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
I have never faced any downtime or issues.
Senior Information Technology Security Consultant at Mideast Data Systems
We have not experienced any downtime, crashes, or performance issues.
Cyber Security Network Security Engineer at Cirrus Logic
We have not seen any impact in the work that we do with Splunk SOAR or the SIEM platform.
Manager cybersecurity at Hexion Inc.
I have not encountered any outages or glitches within my experience with Splunk SOAR.
Global Head Of Security Architecture Digital & Technology at Aramex
 

Room For Improvement

Torq users request improved AI integration, search functionalities, dashboards, transparency, templates, data manipulation, bulk editing, and playbooks.
Splunk SOAR users seek improved integration, UI functionality, cost efficiency, threat intelligence, and enhanced support, training, and mobile capabilities.
VMware Carbon Black Cloud struggles with intelligence, usability, performance issues, inadequate support, and high costs, affecting its efficiency.
Torq should offer default templates that can directly scan firewall data and automate actions.
Senior Information Technology Security Consultant at Mideast Data Systems
The AI value depends on maturity. Real value depends heavily on telemetry, integration depth, and workflow design, all of which rely on how mature customers are in their SOC department.
Security Consultant at Integrity360
It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet.
Senior Consultant at a university with 10,001+ employees
If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.
Manager cybersecurity at Hexion Inc.
Torq is better than Splunk SOAR because Torq has a no-code UI where we can accomplish anything through drag and drop.
Senior Information Technology Security Consultant at Mideast Data Systems
Visibility into automated response actions and investigation workflows that help analysts to quickly identify threats and understand attack patterns.
Soc Analyst at Softcell Technologies Limited
I recall we couldn't upgrade because the sensor was not compatible, and the latest VMware Carbon Black Cloud version was not compatible with the latest Red Hat version.
Sec consultant at a tech services company with 5,001-10,000 employees
 

Setup Cost

Torq's pricing is seen as affordable by some, costly by others, but enterprises value its modern features.
Enterprise users have mixed views on Splunk SOAR pricing, with concerns about cost, transparency, and flexibility highlighted.
VMware Carbon Black Cloud offers varied pricing experiences, but users often secure competitive rates through resellers with few surprises.
When they bring more and more value into the platform, it makes more sense to pay that price, but still, it is expensive.
Senior Cyber Architect at a manufacturing company with 10,001+ employees
Before deciding to implement Torq, I considered that compared to our old case management platform, Torq was a much better price and had a lot better value for what you get out of the platform, which was a key consideration for the company.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
It is an expensive solution, not an inexpensive solution, but we get through the flexibility.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
It is way below what it costs to hire some professionals to do only that type of work.
Splunk Engineer at Data Elicit Solutions Pvt. Ltd.
Splunk SOAR is moderately priced, neither cheap nor overly expensive.
Splunk/SOAR Engineer
I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar to what industries are offering these days.
Manager cybersecurity at Hexion Inc.
 

Valuable Features

Torq enhances efficiency by streamlining workflows with AI, automation, and seamless integrations, offering user-friendly customization and scalability.
Splunk SOAR offers robust automation, easy integrations, and advanced features for efficient incident response and threat management.
VMware Carbon Black Cloud provides endpoint isolation, threat detection, and real-time protection with minimal disruption and efficient threat management.
Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
The fact that I can build whatever I want within my own imagination and skills without relying on code is the best thing about Torq.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
You can copy and paste a cURL command. If you have documentation or APIs, you usually have an example on the side. You basically have all the information on how the API call should be. You can just copy that and paste it into a step, and it will just build the step for you.
Global IT Director at OpenWeb
Creating playbooks using the Playbook Editor in Splunk SOAR is easy. The editor is designed to be user-friendly with visual drag and drop features, allowing for easy workflows without writing any code.
Splunk/SOAR Engineer
Splunk SOAR saves time in threat response, and the time to solve an incident is currently the best in the market.
Strategic Account Executive at a computer software company with 51-200 employees
Splunk SOAR has improved our MTTD and MTTR both with the consolidation with a unified platform with Splunk.
Manager cybersecurity at Hexion Inc.
 

Categories and Ranking

Torq
Sponsored
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
12
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (4th), AI-SOC (1st), AI-Powered Security Automation (1st)
Splunk SOAR
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
62
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (1st)
VMware Carbon Black Cloud
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Security Incident Response (4th), Endpoint Detection and Response (EDR) (56th)
 

Mindshare comparison

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Splunk SOAR7.1%
Microsoft Sentinel9.8%
Palo Alto Networks Cortex XSOAR8.7%
Other74.4%
Security Orchestration Automation and Response (SOAR)
Security Incident Response Mindshare Distribution
ProductMindshare (%)
VMware Carbon Black Cloud9.2%
ServiceNow Security Operations9.0%
IBM Resilient7.1%
Other74.7%
Security Incident Response
 

Featured Reviews

AD
Solutions Architect at Swimlane
Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency
Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.
SS
Manager cybersecurity at Hexion Inc.
Automates threat response and reduces investigation time but needs better threat intelligence integration
One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.
reviewer2771742 - PeerSpot reviewer
Sec consultant at a tech services company with 5,001-10,000 employees
Has supported consistent deployment across departments but needs better OS compatibility and detection performance
I am not really looking for a new solution, actually, I was preparing for an interview and wanted to have a comparison between both tools. I have not worked with any of these products before, but we had a training demonstration yesterday with Dynatrace, and I have investigated the Wiz solution better. In terms of experience, it will be my first time with CDR. I am working with something for EDR, specifically, we have an EDR, it's VMware Carbon Black Cloud. They have a hybrid environment, both on-prem and cloud. I would usually recommend this product for big companies, because it's not cheap, so only big companies would I expect to pay for that. The review rating for VMware Carbon Black Cloud is 6 out of 10.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
10%
Comms Service Provider
10%
Construction Company
9%
Financial Services Firm
12%
Manufacturing Company
9%
Construction Company
8%
Media Company
6%
Construction Company
14%
Comms Service Provider
10%
Manufacturing Company
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise10
Large Enterprise40
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise9
 

Questions from the Community

What needs improvement with Torq?
I do not dislike anything about Torq because it has satisfied all of our use cases and requirements. We contacted sup...
What is your primary use case for Torq?
Initially, we were using Slack for small automations, such as creating pipelines or shutting down servers. For exampl...
What advice do you have for others considering Torq?
I have been working for five years with experience in the IT field. Torq is very good. It manages everything. I would...
What is your experience regarding pricing and costs for Splunk Phantom?
The pricing is quite high. Splunk SOAR is high priced, but their product is also a market leader, so that way it is g...
What needs improvement with Splunk Phantom?
Splunk SOAR can use generative AI more extensively in terms of creating the reports which can be presented to the top...
What is your primary use case for Splunk Phantom?
Splunk SOAR has been in use for almost seven or eight years.
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) s...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoin...
What needs improvement with Carbon Black CB Response?
I see room for improvement as I remember some problems on compatibility with some operating systems; I recall we coul...
 

Also Known As

No data available
Phantom
Carbon Black CB Response
 

Overview

 

Sample Customers

Information Not Available
Recorded Future, Blackstone
ALLETE belk
Find out what your peers are saying about Splunk, Microsoft, Palo Alto Networks and others in Security Orchestration Automation and Response (SOAR). Updated: June 2026.
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