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Palo Alto Networks Cortex XSOAR vs Torq comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
SOC as a Service (2nd)
Torq
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
5
Ranking in other categories
AI-SOC (7th), AI-Powered Security Automation (2nd)
 

Mindshare comparison

As of February 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Palo Alto Networks Cortex XSOAR is 9.0%, down from 11.2% compared to the previous year. The mindshare of Torq is 4.5%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks Cortex XSOAR9.0%
Torq4.5%
Other86.5%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I like most about Palo Alto Networks Cortex XSOAR is how user-friendly it is for development. It is much simpler to work with compared to similar tools I've used."
"Cortex XSOAR's most valuable features are the playbooks, custom integration, the machine-learning model, and the layout, classifier, and mapper."
"Many different playbooks are available and can be customized."
"The pricing is very good."
"Palo Alto is easy to use."
"The solution is easy to deploy."
"It is a scalable solution. I would rate scalability a ten out of ten."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"What I appreciate most about Torq is that it is an essential part of our system."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
 

Cons

"XSOAR could have more integration options."
"The solution should be made a bit cheaper."
"It is not a very scalable solution."
"The configuration of the solution could improve it is difficult."
"The solution requires DV but does not support open-source DV elastic searches."
"In terms of improvement, it needs to be more modular. It's not. When you're working in layouts and you create specific apps within layouts, there's no portability right now in order to reuse that code across multiple layouts. I can't take a tab and say I want to use this tab on these other layouts. I have to physically go in there and recreate it from scratch, which is maddening."
"I think Palo Alto Networks Cortex XSOAR can be improved as it has a little bit higher cost than any other SOAR."
"Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"The initial deployment of Torq was not easy."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
 

Pricing and Cost Advice

"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"It is approx $10,000 or $20,000 per year for two user licenses."
"The solution is a bit on the expensive side."
"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"Cortex XSOAR's price could be lower."
"It is expensive."
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
Financial Services Firm
14%
Comms Service Provider
8%
Manufacturing Company
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise9
Large Enterprise25
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is zero versus $20 million, which is why they have to make a decision.
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. We need to see improvements in that area to facilitate cyber analysts.
What needs improvement with Torq?
Regarding the downsides of Torq, one issue is that as a SaaS product, I sometimes encounter transparency issues about what is going on behind the scenes, necessitating contact with Torq support to ...
What is your primary use case for Torq?
My role is Cyber Security Engineer, and we use Torq for our case management platform, automating some of our phishing workflows to automate the containment of account takeover users, which are prob...
What advice do you have for others considering Torq?
Torq's maintenance requirements depend on how you define maintenance. While Torq handles the platform's overall reliability, I have to perform maintenance on the workflows I build when bugs arise. ...
 

Also Known As

Demisto Enterprise, Cortex XSOAR, Demisto
No data available
 

Overview

 

Sample Customers

Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Information Not Available
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. Torq and other solutions. Updated: January 2026.
881,757 professionals have used our research since 2012.