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Cortex XSIAM vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Cortex XSIAM offers significant ROI and reduced staffing needs, though some businesses await full financial assessments.
Sentiment score
7.4
Cortex XSOAR enhances ROI by automating SOC tasks, optimizing operations, and requiring mature processes for effective integration.
 

Customer Service

Sentiment score
6.9
Cortex XSIAM customer support varies, with mixed reviews ranging from inadequate responses to helpful, efficient resolutions across different tiers.
Sentiment score
6.4
Cortex XSOAR customer service is praised for knowledge and responsiveness, though some report delays and unhelpfulness in support interactions.
It is ineffective in terms of responding to basic queries and addressing future requirements.
The Palo Alto support team is fully responsive and helpful.
Their support has been better than Anomali's and they are more responsive.
 

Scalability Issues

Sentiment score
7.3
Cortex XSIAM scales easily for enterprises, rated highly for scalability, despite integration reliance concerns, supporting numerous assets and users.
Sentiment score
7.5
Palo Alto Networks Cortex XSOAR excels in scalability, integrating well with APIs and scaling across diverse organizational environments.
Without proper integration, scaling up with more servers is meaningless.
Cortex XSIAM is highly scalable.
The scalability of Palo Alto Networks Cortex XSOAR supports our growth and security needs because we can integrate various tools and continuously add more capability.
 

Stability Issues

Sentiment score
8.2
Cortex XSIAM is highly stable, cloud-based, and dependable, with minimal downtime, excellent reliability ratings, and rare intervention needs.
Sentiment score
7.7
Palo Alto Networks Cortex XSOAR is stable and reliable, with minor bugs mostly related to updates and proper configuration.
The product was easy to install and set up and worked right.
Overall, Cortex XSIAM is stable.
 

Room For Improvement

Cortex XSIAM needs improvements in integration, performance, usability, and support services, with enhanced automation and developer-friendliness.
Cortex XSOAR requires improvement in pricing, user interface, integrations, customization, stability, automation, support, and licensing costs.
Obtaining validation for integrations from Palo Alto takes around eight months, which is quite long.
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports.
Improvements could be made to the dashboard and GUI, making it easier to deploy.
The deployment requires integration and the development of integration modules.
One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation.
 

Setup Cost

Cortex XSIAM is competitively priced compared to Splunk and Microsoft Sentinel but involves complex licensing and additional costs.
Palo Alto Networks Cortex XSOAR is costly but valued for features and support, though potentially unsuitable for small businesses.
The licensing cost of Cortex XSIAM is more or less the same as Splunk, making it quite expensive compared to other tools.
The product is very expensive.
The first impression is that XSIAM would be more expensive than others we tried.
 

Valuable Features

Cortex XSIAM provides advanced threat detection with machine learning, seamless third-party integration, and comprehensive network and endpoint protection.
Cortex XSOAR excels in automation, integration, and customization, enhancing security management with AI-driven threat intelligence and incident response.
Cortex XSIAM is able to detect abnormal behavior of malicious code and subsequently block it.
The flexibility for creating manual workflows stands out.
One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities.
If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier.
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
 

Categories and Ranking

Cortex XSIAM
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Security Information and Event Management (SIEM) (14th), Identity Threat Detection and Response (ITDR) (6th), AI-Powered Cybersecurity Platforms (7th)
Palo Alto Networks Cortex X...
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (2nd), SOC as a Service (2nd)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Cortex XSIAM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 2.9%, up 0.8% compared to last year.
Palo Alto Networks Cortex XSOAR, on the other hand, focuses on Security Orchestration Automation and Response (SOAR), holds 10.9% mindshare, down 12.8% since last year.
Security Information and Event Management (SIEM)
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

AKASH MAJUMDER - PeerSpot reviewer
Incident response times have significantly reduced with efficient device integration and log parsing capabilities
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports. Additionally, a future update request is to enable tagging of endpoints in groups, similar to a feature available in Cortex XDR. The AI analytics need fine-tuning because some use cases are not working from my side.
NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
10%
Financial Services Firm
10%
Government
7%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
The licensing cost of Cortex XSIAM is more or less the same as Splunk, making it quite expensive compared to other tools. There are additional expenses for more functionalities.
What needs improvement with Cortex XSIAM?
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports. Additionally, a future update request is to enable tagging of endpoints in groups, simila...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
The complexity of Cortex XSOAR has a trade-off with its versatility. The product can be tailored for each deployment to respond to specific customer needs, and this complexity may be seen as a down...
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Splunk, Wazuh, Microsoft and others in Security Information and Event Management (SIEM). Updated: May 2025.
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