Try our new research platform with insights from 80,000+ expert users

Palo Alto Networks Cortex XSOAR vs Splunk SOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Cortex XSOAR enhances ROI by automating SOC tasks, optimizing operations, and requiring mature processes for effective integration.
Sentiment score
6.2
Splunk SOAR's benefits vary, often improving efficiency, yet setup complexities and costs can challenge perceived returns and integration success.
 

Customer Service

Sentiment score
6.4
Cortex XSOAR customer service is praised for knowledge and responsiveness, though some report delays and unhelpfulness in support interactions.
Sentiment score
7.0
Splunk SOAR's support is responsive and efficient, with strong documentation but needs improvement in niche telecom use cases.
Their support has been better than Anomali's and they are more responsive.
Splunk's technical support is very good and generally not needed often due to the stable environment.
 

Scalability Issues

Sentiment score
7.5
Palo Alto Networks Cortex XSOAR excels in scalability, integrating well with APIs and scaling across diverse organizational environments.
Sentiment score
7.1
Splunk SOAR is highly scalable, adaptable for various environments, with users praising its flexibility despite occasional issues.
The scalability of Palo Alto Networks Cortex XSOAR supports our growth and security needs because we can integrate various tools and continuously add more capability.
It can be extended and adapted as necessary.
 

Stability Issues

Sentiment score
7.7
Palo Alto Networks Cortex XSOAR is stable and reliable, with minor bugs mostly related to updates and proper configuration.
Sentiment score
7.5
Splunk SOAR is stable with minimal outages, effective high-availability features, minor latency issues, and an eight out of ten stability rating.
Splunk SOAR provides a stable environment and technology.
 

Room For Improvement

Cortex XSOAR requires improvement in pricing, user interface, integrations, customization, stability, automation, support, and licensing costs.
Splunk SOAR users seek better integration, advanced automation, improved usability, enhanced features, comprehensive documentation, and more responsive support.
The deployment requires integration and the development of integration modules.
One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation.
Although it enhances alert handling, it still has a journey to compete with Palo Alto SOAR and FortiSOAR.
To make Splunk SOAR a better solution, there could be better built-in debugging tools, smarter playbook suggestions, and enhanced lifecycle management.
 

Setup Cost

Palo Alto Networks Cortex XSOAR is costly but valued for features and support, though potentially unsuitable for small businesses.
Splunk SOAR's subscription model is costly but justified for its efficiency and automation benefits, especially for larger organizations.
Splunk SOAR is moderately priced, neither cheap nor overly expensive.
The solution is free for us, which is a beneficial aspect.
Splunk SOAR is affordable cost-wise only.
 

Valuable Features

Cortex XSOAR excels in automation, integration, and customization, enhancing security management with AI-driven threat intelligence and incident response.
Splunk SOAR excels in customizable automation, seamless integration, enhancing incident response, and reducing manual tasks with user-friendly features.
If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier.
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
Creating playbooks using the Playbook Editor in Splunk SOAR is easy. The editor is designed to be user-friendly with visual drag and drop features, allowing for easy workflows without writing any code.
The stable environment and the community provide strong support, reducing the need for technical support.
 

Categories and Ranking

Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
SOC as a Service (2nd)
Splunk SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
46
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Palo Alto Networks Cortex XSOAR is 10.1%, down from 12.4% compared to the previous year. The mindshare of Splunk SOAR is 7.8%, down from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Q&A Highlights

it_user870255 - PeerSpot reviewer
Jun 15, 2018
 

Featured Reviews

NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.
Hamada Elewa - PeerSpot reviewer
Playbook complexity challenges integration but customization enables professional operation
We work with Splunk SOAR from a security perspective, focusing on User Behavior Analytics (UBA) and Security Orchestration, Automation, and Response (SOAR) The customization of the playbook in Splunk SOAR is very beneficial. After building the playbook, it operates professionally. There is an AI…
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
865,295 professionals have used our research since 2012.
 

Answers from the Community

it_user870255 - PeerSpot reviewer
Jun 15, 2018
Jun 15, 2018
I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination th...
See 2 answers
CL
May 23, 2018
I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination that is required to simply determine what is important. Purpose-built by the JASK team, proven in solving real-world SOC issues, the JASK Autonomous Security Operations Center (ASOC) Platform enhances threat detection and orchestration to improve contextual visibility, expose blind spots and initiate faster response times with advanced insights.
it_user889167 - PeerSpot reviewer
Jun 15, 2018
I would recommend CyberSponse. There is a reason why CyberSponse have been awarded Government and Military contracts over all the competition! Commerical customers need the same power and capability, why settle for anything less!
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
7%
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
11%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
For Palo Alto Networks Cortex XSOAR, there is always room for improvement. One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quic...
What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
Splunk SOAR is moderately priced, neither cheap nor overly expensive.
What needs improvement with Splunk Phantom?
There are areas in Splunk SOAR that have room for improvement. To make Splunk SOAR a better solution, there could be better built-in debugging tools, smarter playbook suggestions, and enhanced life...
 

Also Known As

Demisto Enterprise, Cortex XSOAR, Demisto
Phantom
 

Overview

 

Sample Customers

Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Recorded Future, Blackstone
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. Splunk SOAR and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.