ServiceNow Security Operations vs Splunk SOAR comparison

ServiceNow and Splunk are both solutions in the Security Orchestration Automation and Response (SOAR) category. ServiceNow is ranked #9 with an average rating of 8.2, while Splunk is ranked #2 with an average rating of 8.2. ServiceNow holds a 3.6% mindshare in SOAR, compared to Splunk’s 8.0% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 88% of Splunk users who would recommend it.

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Executive SummaryUpdated on Dec 28, 2025

ServiceNow Security Operations and Splunk SOAR are both competitors in the cybersecurity arena, focusing on automation and orchestration capabilities. ServiceNow has a notable edge in integration capabilities, especially with its own ecosystem. In contrast, Splunk SOAR stands out for its flexibility and robust automation features.

Features: ServiceNow Security Operations excels in integrating with its IT ecosystem, providing comprehensive incident response, efficient threat intelligence, and robust vulnerability management. Splunk SOAR is recognized for its powerful automation abilities, custom workflow designs, and extensive security playbook library.

Room for Improvement: ServiceNow Security Operations could enhance its standalone integration with non-ServiceNow platforms, optimize user experience beyond its ecosystem, and advance automation capabilities. Splunk SOAR can improve by simplifying its initial setup, enhancing integration ease with non-Splunk tools, and expanding pre-built playbooks to further minimize customization needs.

Ease of Deployment and Customer Service: ServiceNow Security Operations offers straightforward deployment within ServiceNow environments and has comprehensive onboarding support. Splunk SOAR presents a flexible deployment model, supported by detailed documentation, though it may demand more initial setup effort due to customization potential.

Pricing and ROI: ServiceNow Security Operations pricing reflects its strong integration capabilities, providing excellent ROI when paired with ServiceNow infrastructure. Splunk SOAR may involve higher initial costs but delivers significant ROI through its extensive automation features and flexibility.

To learn more, read our detailed ServiceNow Security Operations vs. Splunk SOAR Report (Updated: March 2026).

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of March 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.2%, down from 5.1% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.6%, down from 3.8% compared to the previous year. The mindshare of Splunk SOAR is 8.0%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Splunk SOAR	8.0%
Torq	4.2%
ServiceNow Security Operations	3.6%
Other	84.2%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Nimrod Vardi

Global IT Director at OpenWeb

Automation workflows have transformed our IT, enabling secure just-in-time access control

We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.

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Shadab Hussain

Freelancer at a media company with 1,001-5,000 employees

Gaining unified control over vulnerabilities has improved governance but pricing and support need work

The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

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Shiboo Suren

Manager cybersecurity at Hexion Inc.

Automates threat response and reduces investigation time but needs better threat intelligence integration

One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."

"What I appreciate most about Torq is that it is an essential part of our system."

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."

"Reduces time to closure and closure metrics for vulnerabilities."

"The product has a very simple UI."

More ServiceNow Security Operations pros

"When you design a playbook, you can integrate multiple log sources and define rules... After that, the platform automatically compiles all these activities and, based on the results, the analyst only has to indicate whether the result is a true or false positive. That reduces the time and effort involved."

"Splunk SOAR's quick response to incidents is the most valuable part."

"In terms of deployment, there were no issues. It was pretty seamless."

"The customization continues to be excellent."

"Splunk SOAR's extensive library of pre-built integrations allows it to connect with a vast array of popular security and IT applications, streamlining workflows across our existing security stack."

"I like the way Splunk interacts with various systems via the API. The ability to integrate Splunk with our ticketing system has been an immense help because we can maintain our workflow while blending Splunk with our support desk and other ways that we track work."

"The most valuable feature of Splunk SOAR that stands out is it has a great SOAR. The automation and orchestration module is highly mature. A lot of use cases are on user entity and behavioral analytics (UEBA), which is artificial intelligence and machine learning-based (AIML)."

"The ability to automate Splunk SOAR and customize the playbook use cases is the most valuable feature and is very exciting for me."

More Splunk SOAR pros

Cons

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."

"Regarding the pricing of Torq, I would say it is expensive."

"The initial deployment of Torq was not easy."

"It doesn't interact with things very well."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."

"The threat intelligence module needs a better dashboard."

"It's very slow. When you click a button or update a field, it takes forever to actually react."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

More ServiceNow Security Operations cons

"There are areas where Splunk SOAR can continue to improve, particularly regarding the synchronization of information, as sometimes it takes longer than other tools."

"The pricing could be a bit more reasonable. It would be great if it were feasible for smaller organizations."

"Unfortunately, not all of our analysts are iPhone users or iOS users. The mobile app is only supported on iOS. Our analysts who have Android do not have that benefit. That would be a nice thing to have so that we can have it across the board and not just for iOS."

"Providing Splunk app developers and playbook developers Python Stub files so that way when they create custom code through their IDE, they can have IntelliCode suggestions."

"The scalability could be better."

"Splunk SOAR should improve its ease of upgrade, which is a pain point for us right now."

"Improving the integration ecosystem can raise the quality of the bottom tier of the integrations so that they can work better out of the box."

"While I appreciate Splunk SOAR, there are areas for improvement, notably regarding the CI/CD pipeline for playbook lifecycle management, as transitioning playbooks from development to production currently feels cumbersome and requires more manual effort than I would prefer."

More Splunk SOAR cons

Pricing and Cost Advice

Information not available

"This product is a good value for the money."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"It is an expensive product."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The product is more expensive than other solutions."

"When we first purchased our Splunk SOAR license, it was based on an event-count model. It was based on the number of events. I had strong opinions at the time that automation should not be stifled by the amount of automation you can accomplish, so the previous structure was not as beneficial for us. Later that year, we got told or saw at a conference that they announced user-based pricing. We are now in a renewal period, so we migrated to a user-based license model, which is more appropriate for us so that we no longer have to worry about stifling our automation based on the quantity."

"Splunk SOAR is an expensive solution for an organization of our size."

"I don't know the exact price, but for my region, it is very expensive."

"We renewed it this year. This year was the first time there was a dramatic increase in the price. It was kind of non-negotiable. It was just a high increase. We had internal communications, and it was definitely a surprise to us. In a short time frame, we renewed it this year. Prices are going up everywhere, but they are not always justifiable, at least not to our eyes. The pricing this year was definitely a big shock."

"I found the price of Splunk SOAR to be good."

"Splunk SOAR is moderately priced, neither cheap nor overly expensive."

"It's very overpriced because it is based on the number of users. There is no bulk licensing."

"While I can't confirm the exact pricing, some colleagues have mentioned that Splunk SOAR may be on the costlier side."

More Splunk SOAR pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Comms Service Provider

Outsourcing Company

Financial Services Firm

15%

Manufacturing Company

14%

Government

Computer Software Company

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	8
Large Enterprise	36

Questions from the Community

What needs improvement with Torq?

We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...

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What is your primary use case for Torq?

Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...

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What advice do you have for others considering Torq?

I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...

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What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

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What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...

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What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...

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What is your experience regarding pricing and costs for Splunk Phantom?

I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar t...

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What needs improvement with Splunk Phantom?

While I appreciate Splunk SOAR, there are areas for improvement, notably regarding the CI/CD pipeline for playbook li...

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What is your primary use case for Splunk Phantom?

I have been working with Splunk SOAR for about two years now, and it started out of necessity as my team was primaril...

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Comparisons

Tines vs Torq

Compared 37% of the time

Blink Ops vs Torq

Compared 13% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 9% of the time

Swimlane vs Torq

Compared 6% of the time

Simbian AI Agents vs Torq

Compared 5% of the time

More Torq Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 12% of the time

Tines vs ServiceNow Security Operations

Compared 5% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 5% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 5% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 5% of the time

More ServiceNow Security Operations Competitors

Palo Alto Networks Cortex XSOAR vs Splunk SOAR

Compared 14% of the time

Fortinet FortiSOAR vs Splunk SOAR

Compared 11% of the time

Tines vs Splunk SOAR

Compared 9% of the time

Google Security Operations vs Splunk SOAR

Compared 5% of the time

VMware Carbon Black Cloud vs Splunk SOAR

Compared 5% of the time

More Splunk SOAR Competitors

Product Reports

Buyer's Guide

Torq

February 2026

Download Torq product report

Buyer's Guide

ServiceNow Security Operations

February 2026

Download ServiceNow Security Operations product report

Buyer's Guide

Splunk SOAR

February 2026

Download Splunk SOAR product report

Also Known As

No data available

Phantom

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Splunk SOAR offers features like automation and orchestration of manual tasks, speeding up work, detection and response to advanced and emerging threats.

Go from overwhelmed to in-control

Automate manual tasks. Address every alert, every day. Establish repeatable procedures that allow security analysts to stop being reactive and focus on mission-critical objectives to protect your business.

Force multiply your team

Orchestrate and automate repetitive tasks, investigation and response to increase efficiency and productivity, and do more with the people you already have. Make a team of three feel like a team of 10.

From 30 minutes to 30 seconds

Work faster with Splunk SOAR. Respond to threats in seconds. Lower your mean time to respond (MTTR) by automating security tasks and workflows across all of your security tools.

End-to-end security operations made easy

Take advantage of Splunk Enterprise Security and Splunk SOAR joining forces to provide a seamless and intuitive SecOps platform to prevent, detect and respond to advanced and emerging threats.

Splunk

Sample Customers

Information Not Available

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Recorded Future, Blackstone

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

March 2026

Free Report: ServiceNow Security Operations vs. Splunk SOAR

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