ServiceNow Security Operations vs Splunk SOAR comparison

Why PeerSpot?

ServiceNow and Splunk are both solutions in the Security Orchestration Automation and Response (SOAR) category. ServiceNow is ranked #9 with an average rating of 8.8, while Splunk is ranked #1 with an average rating of 8.2. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 92% of Splunk users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 29, 2026

ServiceNow Security Operations and Splunk SOAR compete in the cybersecurity domain, focusing on security orchestration and response needs. Splunk SOAR stands out due to its superior automation capabilities.

Features: ServiceNow Security Operations integrates seamlessly with IT and business workflows, emphasizes case management, and streamlines security operations for current ServiceNow users. Splunk SOAR excels in automation, offering a flexible response framework that suits complex security requirements. Its capabilities help minimize manual intervention and enhance response times.

Room for Improvement: ServiceNow could improve its automation features and provide more granular control over security tasks. Enhancing user interface intuitiveness and reducing reliance on its broader platform could make it more appealing to new users. Splunk SOAR might benefit from easier deployment options, reduced complexity for inexperienced users, and simplified integration processes for customized solutions.

Ease of Deployment and Customer Service: ServiceNow offers a structured, modular deployment approach, suiting organizations in its ecosystem, with dependable customer service. Splunk SOAR, while requiring more customization during deployment, is supported by thorough documentation and an engaged community, easing its setup complexity.

Pricing and ROI: ServiceNow usually commands a higher setup cost but justifies it with its broad integration capabilities. Splunk SOAR offers competitive pricing with a solid ROI, especially for businesses emphasizing automation, providing strong value for its cost.

To learn more, read our detailed ServiceNow Security Operations vs. Splunk SOAR Report (Updated: September 2026).

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Featured Reviews

AdityaDesai

Solutions Architect at ProArch

Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency

Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

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Shadab Hussain

Freelancer at a media company with 1,001-5,000 employees

Gaining unified control over vulnerabilities has improved governance but pricing and support need work

The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

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Vikash Kushwaha

Full-Stack Software Engineer at mindpathtech

Automated playbooks have transformed incident response and now protect critical services

The biggest advantage I see from my personal experience as an integrator with Splunk SOAR is that it integrates with most of the security features among the Defenders, Microsoft Defender, firewalls, CloudWatch, and AWS security agents, as well as EC2 machines, firewalls, EDR, IAM, email security, and antivirus. It automates the security process over phishing emails and any other brute force attacks. It helps quite a lot because if 100 phishing emails were sent to a domain, a developer can only reach one, two, or five, but for hundreds of others, it actually supports better automated playbooks and provides major security. Splunk SOAR introduced some new and innovative capabilities or approaches that transformed the way my SOC operates. Splunk SOAR provides playbooks for automatic security features, such as for firewalls, phishing mails, and utilizing Defenders or virtual tools. A playbook maintains its algorithms or processes, so if any kind of security issue arises, the playbook automatically runs and handles actions such as IP blocking or resolving brute force attacks, notifying the admin about suspicious users. After implementing Splunk SOAR, the training process for my SOC team to use playbooks takes a long time during the whole integration part, as it retrieves all credentials from us, whether for an EC2 machine or any antivirus. It takes about one to two months for the team to fully sustain and know the processes of the playbooks and security, particularly for three or four individuals in the cyber security or DevOps team. Splunk SOAR significantly reduces the time spent on monotonous security tasks. In banking, insurance, or healthcare, automated services for addressing phishing emails and security threats are common. Having a manual workforce of two or three individuals can only handle five or ten security threats while Splunk SOAR automates the entire process across apps and machines, making it easier and notifying the admin about the threats. If someone tries to breach, Splunk SOAR immediately processes incoming requests, validating them and blocking any unsecured requests, which reduces a lot of time and effort. With the help of the playbook viewer, I assess the visibility provided by Splunk SOAR as very positive, especially for security purposes. If someone is attacked by 100 users, it blocks all the users, while individual developers such as myself can only handle two or three at a time. The automated process of Splunk SOAR handles all the processes concurrently, making it a game-changing solution. It helps reduce mean time to resolve (MTTR). It takes around 10 to 20 minutes to resolve one incident through the whole process and notify the admin of the issue. If there are multiple incidents, calculating the time taken for each, it generally requires around 40 to 50 minutes to resolve five incidents.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Almost four or five hours of work is now completed in four or five minutes."

"Torq has helped a lot regarding SOC analyst efficiency."

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

"Torq offers the best feature through integration with AI."

"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."

"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."

"Torq has changed the day-to-day experience for my security analysts and me by saving literally thousands of man-hours per month since we have implemented some of these use cases."

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."

More Torq pros

"ServiceNow Security Operations should be mandatory for any organization to maintain data."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."

"When things are set up correctly it goes really smooth, however, it's getting there that takes time."

More ServiceNow Security Operations pros

"Before its use, analyzing each email would take at least 15 to 20 minutes, with some complex cases taking up to 30 minutes...With the automation provided by Splunk Phantom, we could significantly reduce the amount of time and human effort required to complete this task."

"Splunk SOAR's extensive library of pre-built integrations allows it to connect with a vast array of popular security and IT applications, streamlining workflows across our existing security stack."

"Splunk SOAR has freed up our resources by automating tasks like IOC enrichment, reputation checks, ticket creation, and incident updates, reducing our manual efforts by approximately 20 to 30 percent and giving our analysts more time to focus on complex tasks and complex investigations."

"I have saved much time thanks to Splunk SOAR's impact, where earlier, without autonomous monitoring, users took almost one day or two days; now, a twenty-four hour job is done in almost thirty minutes."

"Scalability is the best feature of the solution."

"We decided to use Splunk SOAR because it's a powerful, reliable engine that has significantly improved our SOC operations, especially in terms of incident response time and scaling features."

"When you design a playbook, you can integrate multiple log sources and define rules... After that, the platform automatically compiles all these activities and, based on the results, the analyst only has to indicate whether the result is a true or false positive. That reduces the time and effort involved."

"The most valuable feature of Splunk SOAR that stands out is it has a great SOAR, the automation and orchestration module is highly mature, and a lot of use cases are on user entity and behavioral analytics (UEBA), which is artificial intelligence and machine learning-based (AIML)."

More Splunk SOAR pros

Cons

"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."

"What has not worked as well as I hoped with Torq is related to product data management and storing data, although it still provides faster response and saves time."

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."

"There are some issues and bugs that I think need to be fixed, but they are currently not focused on it."

"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

More Torq cons

"The dashboard and playbook creation will need to improve"

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"There is room for improvement in terms of developer support and documentation."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

More ServiceNow Security Operations cons

"Splunk SOAR does not help me reduce my security event volume; in fact, it makes them massive."

"The technical support for the Splunk SIEM solution was average."

"One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed."

"While support is available, the resources around Splunk SOAR are more homegrown by other users, and discovering different troubleshooting methods is harder to do with Splunk SOAR than with Enterprise Security or other Splunk services."

"Splunk's support for integration is subpar and has room for improvement."

"I'm not an expert on Splunk SOAR, but I'm sure our team members know what areas could be improved."

"The creation of playbooks is complex in Splunk SOAR, and the number of integrations needs enhancement. Although it enhances alert handling, it still has a journey to compete with Palo Alto SOAR and FortiSOAR."

"There are areas in Splunk SOAR that have room for improvement. To make Splunk SOAR a better solution, there could be better built-in debugging tools, smarter playbook suggestions, and enhanced lifecycle management."

More Splunk SOAR cons

Pricing and Cost Advice

Information not available

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The product is more expensive than other solutions."

"This product is a good value for the money."

"It is an expensive product."

"It's very overpriced because it is based on the number of users. There is no bulk licensing."

"I found the price of Splunk SOAR to be good."

"In my opinion, the price is high, but if you want good products, you have to be willing to pay for them."

"Splunk SOAR is more expensive compared to other options for SOAR."

"When we first purchased our Splunk SOAR license, it was based on an event-count model. It was based on the number of events. I had strong opinions at the time that automation should not be stifled by the amount of automation you can accomplish, so the previous structure was not as beneficial for us. Later that year, we got told or saw at a conference that they announced user-based pricing. We are now in a renewal period, so we migrated to a user-based license model, which is more appropriate for us so that we no longer have to worry about stifling our automation based on the quantity."

"While I can't confirm the exact pricing, some colleagues have mentioned that Splunk SOAR may be on the costlier side."

"Splunk SOAR is an expensive solution for an organization of our size."

"The tool is not cheap."

More Splunk SOAR pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

12%

Financial Services Firm

12%

Comms Service Provider

11%

Manufacturing Company

10%

Financial Services Firm

15%

Manufacturing Company

11%

Healthcare Company

Outsourcing Company

Financial Services Firm

12%

Manufacturing Company

10%

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	5
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	10
Large Enterprise	53

Questions from the Community

What needs improvement with Torq?

There are some bugs in Torq, of course. They can be present in data transformation, some UI debugging, and other area...

See all answers

What is your primary use case for Torq?

My main use case for Torq is the automation of cyber security processes through a SOAR platform and APIs. A main exam...

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What advice do you have for others considering Torq?

Regarding someone thinking about using Torq, I recommend looking into their provided academy to start working with th...

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What is your experience regarding pricing and costs for ServiceNow Security Operations?

In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not ...

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What needs improvement with ServiceNow Security Operations?

I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have...

See all answers

What advice do you have for others considering ServiceNow Security Operations?

For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spe...

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What is your experience regarding pricing and costs for Splunk Phantom?

I was not involved with the pricing, setup cost, and licensing.

See all answers

What needs improvement with Splunk Phantom?

To improve Splunk SOAR, I would suggest making it easier for integration with third-party applications without having...

See all answers

What is your primary use case for Splunk Phantom?

My main use case for Splunk SOAR is integration with third-party apps. A quick specific example of how I use Splunk S...

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Comparisons

Tines vs Torq

Compared 23% of the time

Blink Ops vs Torq

Compared 13% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 9% of the time

Dropzone AI vs Torq

Compared 8% of the time

Swimlane vs Torq

Compared 7% of the time

More Torq Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 9% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 7% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 6% of the time

VMware Carbon Black Cloud vs ServiceNow Security Operations

Compared 6% of the time

D3 Security vs ServiceNow Security Operations

Compared 4% of the time

More ServiceNow Security Operations Competitors

Palo Alto Networks Cortex XSOAR vs Splunk SOAR

Compared 10% of the time

Tines vs Splunk SOAR

Compared 8% of the time

Fortinet FortiSOAR vs Splunk SOAR

Compared 7% of the time

Google Security Operations vs Splunk SOAR

Compared 6% of the time

VMware Carbon Black Cloud vs Splunk SOAR

Compared 6% of the time

More Splunk SOAR Competitors

Product Reports

Buyer's Guide

Torq

September 2026

Download Torq product report

Buyer's Guide

ServiceNow Security Operations

September 2026

Download ServiceNow Security Operations product report

Buyer's Guide

Splunk SOAR

September 2026

Download Splunk SOAR product report

Also Known As

No data available

Phantom

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

ServiceNow Security Operations enhances vulnerability management with integrations, automation, and a user-friendly interface. It supports security incident management, governance risk, and cloud availability, reducing infrastructure needs.

ServiceNow Security Operations integrates with tools such as Qualys, Tenable, Splunk, and Microsoft Defender, streamlining the management of security incidents and threat intelligence. The platform automates processes like false positive marking and vulnerability remediation, facilitating efficient operations. It provides a customizable interface that unifies the security view, enabling organizations to enhance governance risk and compliance. With its cloud availability, it reduces the need for extensive infrastructure, supporting both cloud and hybrid environments. However, challenges like slow report generation, integration difficulties, and complex customization remain, alongside desires for improved AI capabilities, intuitive interfaces, and better documentation. Pricing, customer awareness, and dashboard configurations are areas needing attention.

What are the key features of ServiceNow Security Operations?

Tool Integration: Seamlessly integrates with Qualys, Tenable, Splunk, enhancing vulnerability and incident management.
Automation: Automates tasks such as false positive marking and vulnerability remediation for efficient operations.
Customizable Interface: Offers a user-friendly, customizable interface for unified security management.
Cloud Availability: Deployable in both cloud and hybrid environments, reducing infrastructure needs.
SOAR Module: Supports streamlined operations with agile implementation.

What benefits or ROI should users look for?

Efficient Vulnerability Management: Seamless integration and automation lead to efficient threat handling.
Operational Cost Reduction: Cloud deployment reduces infrastructure investment.
Enhanced Security Governance: Unified view facilitates better governance risk and compliance.
Streamlined Incident Response: Automation and integration improve security incident management.
Agility in Implementation: The SOAR module enables quick organizational adaptability.

In sectors requiring robust security defenses, such as finance and healthcare, ServiceNow Security Operations is implemented to manage security incidents, vulnerability assessments, and threat intelligence. The platform's integration with tools like Microsoft Defender allows for efficient data exchange and automated incident response, assisting companies in resolving issues such as phishing incidents, IP address whitelisting, and vulnerability management, enhancing their cybersecurity measures.

ServiceNow

Splunk SOAR focuses on automating security operations with seamless third-party integrations and customizable workflows, enhancing incident response and threat management.

Splunk SOAR offers robust playbook automation and powerful API connectivity, allowing organizations to streamline workflows and integrate extensively with tools like Salesforce and ServiceNow. With its capabilities in real-time data visualization and automated threat responses, it significantly enhances security and reduces manual efforts. Users appreciate the ease of creating playbooks, which reduces mean time to detect and resolve. However, attention to its integration challenges with Microsoft products, the need for more playbooks, and improved customization tools is necessary. Enhancements in the development process, visibility, scalability, and case management options are also beneficial. Improving documentation and training resources would add more depth and accessibility.

What are the top features of Splunk SOAR?

Third-party integrations: Supports extensive integration with tools like Salesforce and ServiceNow.
Playbook automation: Facilitates easy creation and management of automated workflows.
Customizable workflows: Offers Python-based customization for tailored security operations.
API connectivity: Powerful API support for seamless tool consolidation and streamlined workflows.
Data visualization: Provides real-time data visualization for enhanced situational awareness.

What benefits or ROI users should consider?

Operational efficiency: Reduces mean time to detect and resolve incidents through automation.
Manual effort reduction: Automates threat responses, minimizing manual workload in security operations.
Enhanced security: Offers end-to-end visibility and automated threat mitigation processes.
Time savings: Optimizes processes and improves response efficiency in cybersecurity operations.

Organizations implement Splunk SOAR in industries to automate tasks in Security Operation Centers, addressing incidents such as phishing, brute force, and ransomware. It integrates with third-party applications for threat intelligence enrichment, commonly deployed both on-premise and cloud, enhancing cybersecurity efforts.

Splunk

Sample Customers

Information Not Available

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Recorded Future, Blackstone

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

September 2026

Free Report: ServiceNow Security Operations vs. Splunk SOAR

Find out what your peers are saying about ServiceNow Security Operations vs. Splunk SOAR and other solutions. Updated: September 2026.

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