ServiceNow Security Operations vs Splunk SOAR comparison

ServiceNow and Splunk are both solutions in the Security Orchestration Automation and Response (SOAR) category. ServiceNow is ranked #9 with an average rating of 8.1, while Splunk is ranked #2 with an average rating of 8.2. ServiceNow holds a 3.4% mindshare in SOAR, compared to Splunk’s 8.0% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 88% of Splunk users who would recommend it.

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Executive SummaryUpdated on Dec 28, 2025

ServiceNow Security Operations and Splunk SOAR are both competitors in the cybersecurity arena, focusing on automation and orchestration capabilities. ServiceNow has a notable edge in integration capabilities, especially with its own ecosystem. In contrast, Splunk SOAR stands out for its flexibility and robust automation features.

Features: ServiceNow Security Operations excels in integrating with its IT ecosystem, providing comprehensive incident response, efficient threat intelligence, and robust vulnerability management. Splunk SOAR is recognized for its powerful automation abilities, custom workflow designs, and extensive security playbook library.

Room for Improvement: ServiceNow Security Operations could enhance its standalone integration with non-ServiceNow platforms, optimize user experience beyond its ecosystem, and advance automation capabilities. Splunk SOAR can improve by simplifying its initial setup, enhancing integration ease with non-Splunk tools, and expanding pre-built playbooks to further minimize customization needs.

Ease of Deployment and Customer Service: ServiceNow Security Operations offers straightforward deployment within ServiceNow environments and has comprehensive onboarding support. Splunk SOAR presents a flexible deployment model, supported by detailed documentation, though it may demand more initial setup effort due to customization potential.

Pricing and ROI: ServiceNow Security Operations pricing reflects its strong integration capabilities, providing excellent ROI when paired with ServiceNow infrastructure. Splunk SOAR may involve higher initial costs but delivers significant ROI through its extensive automation features and flexibility.

To learn more, read our detailed ServiceNow Security Operations vs. Splunk SOAR Report (Updated: December 2025).

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of February 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.5%, down from 4.8% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.4%, down from 3.8% compared to the previous year. The mindshare of Splunk SOAR is 8.0%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Market Share Distribution
Product	Market Share (%)
Splunk SOAR	8.0%
Torq	4.5%
ServiceNow Security Operations	3.4%
Other	84.1%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Nimrod Vardi

Global IT Director at OpenWeb

Automation workflows have transformed our IT, enabling secure just-in-time access control

We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.

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Kalyan Kothali

Associate Vice President at Wissen infotech

Effectively manages vulnerabilities and reduces false positives

ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

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Shiboo Suren

Manager cybersecurity at Hexion Inc.

Automates threat response and reduces investigation time but needs better threat intelligence integration

One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I appreciate most about Torq is that it is an essential part of our system."

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."

"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."

"Reduces time to closure and closure metrics for vulnerabilities."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"It has helped optimize security costs by consolidating multiple tools into one platform."

More ServiceNow Security Operations pros

"Splunk SOAR's quick response to incidents is the most valuable part."

"I like the way Splunk interacts with various systems via the API. The ability to integrate Splunk with our ticketing system has been an immense help because we can maintain our workflow while blending Splunk with our support desk and other ways that we track work."

"My understanding is the initial setup isn't too hard."

"Before its use, analyzing each email would take at least 15 to 20 minutes, with some complex cases taking up to 30 minutes...With the automation provided by Splunk Phantom, we could significantly reduce the amount of time and human effort required to complete this task."

"Our customers find it easy to conduct searches and consider it an excellent content management system."

"The solution allows us to customize playbooks and incorporate custom code, allowing us to drag and drop elements while still writing code to build the integrations we need."

"Fortunately, the system helps to parse through these alerts and determine which ones are important and need further investigation."

"In terms of deployment, there were no issues. It was pretty seamless."

More Splunk SOAR pros

Cons

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

"The initial deployment of Torq was not easy."

"It's very slow. When you click a button or update a field, it takes forever to actually react."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"Report generation within ServiceNow can take some time."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"The dashboard and playbook creation will need to improve"

"It doesn't interact with things very well."

More ServiceNow Security Operations cons

"The number of playbooks on offer should be increased."

"Providing Splunk app developers and playbook developers Python Stub files so that way when they create custom code through their IDE, they can have IntelliCode suggestions."

"There are areas in Splunk SOAR that have room for improvement. To make Splunk SOAR a better solution, there could be better built-in debugging tools, smarter playbook suggestions, and enhanced lifecycle management."

"In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed."

"There is a lot of room for improvement with the UI."

"SOAR is probably the most unreliable product Splunk has and that's because most of it is content driven from what you put into it. There are certain parts of it that have a little bit of difficulty at volume too. It's always changing. There is new stuff coming out for it that's going to make it a little bit better, but it does have some drawbacks."

"One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed."

"The cost of Splunk SOAR has room for improvement."

More Splunk SOAR cons

Pricing and Cost Advice

Information not available

"This product is a good value for the money."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The product is more expensive than other solutions."

"It is an expensive product."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"The licensing cost is reasonable."

"I found the price of Splunk SOAR to be good."

"Splunk SOAR is moderately priced, neither cheap nor overly expensive."

"Splunk SOAR is an expensive solution for an organization of our size."

"The cost is high and the licensing is on an annual basis."

"We renewed it this year. This year was the first time there was a dramatic increase in the price. It was kind of non-negotiable. It was just a high increase. We had internal communications, and it was definitely a surprise to us. In a short time frame, we renewed it this year. Prices are going up everywhere, but they are not always justifiable, at least not to our eyes. The pricing this year was definitely a big shock."

"In my opinion, the price is high, but if you want good products, you have to be willing to pay for them."

"It's very overpriced because it is based on the number of users. There is no bulk licensing."

More Splunk SOAR pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

17%

Manufacturing Company

13%

Computer Software Company

Government

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	7
Large Enterprise	33

Questions from the Community

What needs improvement with Torq?

Regarding the downsides of Torq, one issue is that as a SaaS product, I sometimes encounter transparency issues about...

See all answers

What is your primary use case for Torq?

My role is Cyber Security Engineer, and we use Torq for our case management platform, automating some of our phishing...

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What advice do you have for others considering Torq?

Torq's maintenance requirements depend on how you define maintenance. While Torq handles the platform's overall relia...

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What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

See all answers

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...

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What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...

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What do you like most about Splunk Phantom?

Splunk SOAR's quick response to incidents is the most valuable part.

See all answers

What is your experience regarding pricing and costs for Splunk Phantom?

I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar t...

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What needs improvement with Splunk Phantom?

There are areas for improvement in Splunk SOAR, such as the need for more code-level customizations despite providing...

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Comparisons

Tines vs Torq

Compared 44% of the time

Blink Ops vs Torq

Compared 12% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 10% of the time

Swimlane vs Torq

Compared 6% of the time

Fortinet FortiSOAR vs Torq

Compared 3% of the time

More Torq Competitors

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 14% of the time

Tines vs ServiceNow Security Operations

Compared 7% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 5% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 5% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 5% of the time

More ServiceNow Security Operations Competitors

Palo Alto Networks Cortex XSOAR vs Splunk SOAR

Compared 15% of the time

Fortinet FortiSOAR vs Splunk SOAR

Compared 12% of the time

Tines vs Splunk SOAR

Compared 9% of the time

Google Security Operations vs Splunk SOAR

Compared 5% of the time

IBM Resilient vs Splunk SOAR

Compared 4% of the time

More Splunk SOAR Competitors

Product Reports

Buyer's Guide

Torq

January 2026

Download Torq product report

Buyer's Guide

ServiceNow Security Operations

January 2026

Download ServiceNow Security Operations product report

Buyer's Guide

Splunk SOAR

January 2026

Download Splunk SOAR product report

Also Known As

No data available

Phantom

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Splunk SOAR offers features like automation and orchestration of manual tasks, speeding up work, detection and response to advanced and emerging threats.

Go from overwhelmed to in-control

Automate manual tasks. Address every alert, every day. Establish repeatable procedures that allow security analysts to stop being reactive and focus on mission-critical objectives to protect your business.

Force multiply your team

Orchestrate and automate repetitive tasks, investigation and response to increase efficiency and productivity, and do more with the people you already have. Make a team of three feel like a team of 10.

From 30 minutes to 30 seconds

Work faster with Splunk SOAR. Respond to threats in seconds. Lower your mean time to respond (MTTR) by automating security tasks and workflows across all of your security tools.

End-to-end security operations made easy

Take advantage of Splunk Enterprise Security and Splunk SOAR joining forces to provide a seamless and intuitive SecOps platform to prevent, detect and respond to advanced and emerging threats.

Splunk

Sample Customers

Information Not Available

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Recorded Future, Blackstone

Buyer's Guide

ServiceNow Security Operations vs. Splunk SOAR

December 2025

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