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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Splunk SOAR significantly improves return on investment with robust automation and integration capabilities.
It offers excellent customization and the ability to automate playbook development, enhancing efficiency and productivity.
Splunk SOAR has a mature orchestration module, powerful in user entity and behavioral analytics, boosted by AI and machine learning.
The integration capabilities are vast, including with ticketing systems, which maintains workflow while connecting with support desks and security tools.
The automated playbooks save considerable time for analysts by reducing manual tasks and enabling responses to threats when not onsite.

CONS

Splunk SOAR has a steep learning curve, particularly with its Python requirements and lack of detailed documentation for every function.
Integration with Microsoft products is problematic, indicating an integration gap, especially concerning IAM solutions like CyberArk and IBM.
The pricing of Splunk SOAR is considered high, particularly for smaller organizations and in certain regions.
Creating playbooks is complex, with the playbook editor lacking full functionality and playbook development being cumbersome.
Splunk SOAR lacks simulation features and comprehensive training materials, making it especially challenging for beginners to learn effectively.
 

Splunk SOAR Pros review quotes

AS
Chief Technology Officer at Globalnet Research Corporation
Feb 17, 2020
The most valuable feature is the risk-based access control.
SA
Technical Lead at Paladion Networks
Apr 30, 2020
Very flexible integration with other tools
it_user1404753 - PeerSpot reviewer
Senior Data Analyst at a financial services firm with 10,001+ employees
Aug 23, 2020
So far, the interface is very easy to use.
Learn what your peers think about Splunk SOAR. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
Hari Haran. - PeerSpot reviewer
Technical Associate at Positka
Jan 22, 2021
The customization continues to be excellent.
reviewer1561083 - PeerSpot reviewer
Cyber Security Solution Architect at a tech services company with 11-50 employees
Apr 26, 2021
I like the integration capabilities of Phantom. It has a lot of integrations with other products. Its searching methodologies are also good. It is also easy to understand and easy to create playbooks.
reviewer1540500 - PeerSpot reviewer
Head of Cyber Security Operations Centre at a comms service provider with 1,001-5,000 employees
May 13, 2021
I'm just a beginner on the solution and it's pretty easy for me to use.
Filip Stojkovski - PeerSpot reviewer
VP - Security Automation Lead at a financial services firm with 10,001+ employees
May 3, 2022
I have found all the security automation platform features of Splunk SOAR to be good. The Automation playbook development is highly useful.
Tarun Singh - PeerSpot reviewer
Deputy Manager at a tech vendor with 10,001+ employees
Jun 2, 2022
The most valuable feature of Splunk SOAR that stands out is it has a great SOAR. The automation and orchestration module is highly mature. A lot of use cases are on user entity and behavioral analytics (UEBA), which is artificial intelligence and machine learning-based (AIML).
reviewer1260045 - PeerSpot reviewer
Senior Analyst at a computer software company with 11-50 employees
Jun 7, 2022
The automation part of the product is great.
MP
Splunk Consultant at Yssy
Jun 15, 2022
The most valuable features of Splunk SOAR are the easy integration with other solutions, including other Splunk solutions. The most important playbooks we need on the market come already on the Frontend. However, nowadays, Splunk changed its name, it's not Frontend anymore, it's Splunk Store. This is a very strong point.
 

Splunk SOAR Cons review quotes

AS
Chief Technology Officer at Globalnet Research Corporation
Feb 17, 2020
We want to see improvements made to the APIs such that we can connect to many different systems and data sources.
SA
Technical Lead at Paladion Networks
Apr 30, 2020
And most of the challenges that I have faced with the solution can be found in the documentation itself.
it_user1404753 - PeerSpot reviewer
Senior Data Analyst at a financial services firm with 10,001+ employees
Aug 23, 2020
It would be ideal if we could automate processes even more.
Learn what your peers think about Splunk SOAR. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
Hari Haran. - PeerSpot reviewer
Technical Associate at Positka
Jan 22, 2021
In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed.
reviewer1561083 - PeerSpot reviewer
Cyber Security Solution Architect at a tech services company with 11-50 employees
Apr 26, 2021
I haven't used it fully, but based on my usage, I could not find simulation tools and features. It currently lacks simulation features, which are important for me for creating a playbook. It is also very expensive for my region.
reviewer1540500 - PeerSpot reviewer
Head of Cyber Security Operations Centre at a comms service provider with 1,001-5,000 employees
May 13, 2021
We've had trouble implementing the solution with Microsoft products. There seems to be an integration gap.
Filip Stojkovski - PeerSpot reviewer
VP - Security Automation Lead at a financial services firm with 10,001+ employees
May 3, 2022
The Splunk SOAR platform was not designed specifically for case management which is why this area needs improvement.
Tarun Singh - PeerSpot reviewer
Deputy Manager at a tech vendor with 10,001+ employees
Jun 2, 2022
Splunk SOAR can improve IoT/OT security-related case studies or your use cases. Their integration with identity and access management (IAM) solutions is a bit shaky. They don't have good integration with a lot of IAM solutions. They do have good capability in terms of user access management internally, but even with privileged user access, they have a good module. However, if they have to integrate with solutions, such as CyberArk or IBM IAM solutions they are lacking, the visibility of user access is not that much.
reviewer1260045 - PeerSpot reviewer
Senior Analyst at a computer software company with 11-50 employees
Jun 7, 2022
The scalability could be better.
MP
Splunk Consultant at Yssy
Jun 15, 2022
Splunk SOAR has room to improve its offering for small-sized customers. The price is not fair for smaller-sized customers.