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Microsoft Sentinel vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
5
Ranking in other categories
AI-SOC (7th), AI-Powered Security Automation (2nd)
Microsoft Sentinel
Ranking in Security Orchestration Automation and Response (SOAR)
1st
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
104
Ranking in other categories
Security Information and Event Management (SIEM) (4th), Microsoft Security Suite (6th), AI-Powered Cybersecurity Platforms (5th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Mindshare comparison

As of February 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.5%, down from 4.8% compared to the previous year. The mindshare of Microsoft Sentinel is 12.4%, down from 20.3% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.4%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Microsoft Sentinel12.4%
Torq4.5%
ServiceNow Security Operations3.4%
Other79.7%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
Kallamuddin Ansari - PeerSpot reviewer
Cyber Security Consultant at ProTechmanize
Centralized monitoring has improved threat response but cost control still needs refinement
Based on real operations used in our corporate IT environment, the key features include log correlation and incident view. Microsoft Sentinel's biggest strength is how it correlates multiple related alerts into a single incident. This significantly reduces alert noise and helps the SOC focus on real threats instead of isolated events. Another valuable feature is KQL-based threat hunting with Kusto Query Language. The flexibility of this language allows us to build custom hunting queries based on our environment's behavior. This is extremely useful for detecting low and slow threats or hidden threats that default rules may miss. Cloud-native scalability and stability is another important feature. Being cloud-native, Microsoft Sentinel scales well for medium to large corporate environments without infrastructure management. Stability has been solid in day-to-day production. SOAR automation using playbooks is a feature we highly recommend. Microsoft Sentinel's SOAR functionality helps automate repetitive SOC tasks like alert enrichment and notification. This saves analyst time and improves response consistency.
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"What I appreciate most about Torq is that it is an essential part of our system."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"It is able to connect to an ever-growing number of platforms and systems within the Microsoft ecosystem, such as Azure Active Directory and Microsoft 365 or Office 365, as well as to external services and systems that can be brought in and managed. We can manage on-premises infrastructure. We can manage not just the things that are running in Azure in the public cloud, but through Azure Arc and the hybrid capabilities, we can monitor on-premises servers and endpoints. We can monitor VMware infrastructure, for instance, running as part of a hybrid environment."
"Custom workbooks are valuable. It is one of the crucial points in dealing with potential security threats in an automated way without requiring too much manpower."
"The solution offers a lot of data on events. It helps us create specific detection strategies."
"The analytics has a lot of advantages because there are 300 default use cases for rules and we can modify them per our environment. We can create other rules as well. Analytics is a useful feature."
"It's easy to use. It's a very good product. It can easily ingest data from anywhere. It has an easily understandable language to perform actions."
"The AI and ML of Azure Sentinel are valuable. We can use machine learning models at the tenant level and within Office 365 and Microsoft stack. We don't need to depend upon any other connectors. It automatically provisions the native Microsoft products."
"We are able to deploy within half an hour and we only require one person to complete the implementation."
"It is always correlating to IOCs for normal attacks, using Azure-related resources. For example, if any illegitimate IP starts unusual activity on our Azure firewall, then it automatically generates an alarm for us."
"Reduces time to closure and closure metrics for vulnerabilities."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"My favorite feature is the application vulnerability scanner."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
 

Cons

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"The initial deployment of Torq was not easy."
"At the network level, there is a limitation in integrating some of the switches or routers with Microsoft Sentinel. Currently, SPAN traffic monitoring is not available in Microsoft Sentinel. I have heard that it is available in Defender for Identity, which is a different product. It would be good if LAN traffic monitoring or SPAN traffic monitoring is available in Microsoft Sentinel. It would add a lot of value. It is available in some of the competitor products in the market."
"The integration challenges arise from both sides; Google tends to be noisy, and we find only ten analytic rules out of the box, necessitating the use of Defender for Cloud for alerts, which indicates a need for better documentation during deployment."
"The costs and pricing of Microsoft Sentinel are expensive. That's my biggest complaint, especially from customers who are concerned about the significant expense."
"When it comes to ingesting Azure native log sources, some of the log sources are specific to the subscription, and it is not always very clear."
"The AI capabilities must be improved."
"We've seen delays in getting the logs from third-party solutions and sometimes Microsoft products as well. It would be helpful if Microsoft created a list of the delays. That would make things more transparent for customers."
"Sentinel could improve its ticketing and management. A few customers I have worked with liked to take the data created in Sentinel. You can make some basic efforts around that, but the customers wanted to push it to a third-party system so they could set up a proper ticketing management system, like ServiceNow, Jira, etc."
"Microsoft Sentinel can be improved in terms of automation or connecting with security products so that it is easier to use for general IT admins."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Report generation within ServiceNow can take some time."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"There is room for improvement in terms of developer support and documentation."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It doesn't interact with things very well."
 

Pricing and Cost Advice

Information not available
"Sentinel is costly."
"The combination of the ease of accessibility and the free cost of the service is great. But we buy storage based on our events per second and on how many sources are integrated into the solution."
"Microsoft Sentinel is included in our E5 license."
"The are two native advantages for customers that use M365 Security and Sentinel. The first advantage is that the log or security-event ingestion into Sentinel is free. Cost-wise, they're saving a lot and that is a major advantage."
"The price is reasonable because Sentinel includes features like user behavior analytics and SOAR that are typically sold separately. Overall, a standalone on-prem solution would require some high-end servers, and there's a different cost. It is a cloud-based solution, so there are backend cloud computing costs, but they are negligible."
"The pricing is based on how much you ingest, so it's pretty straightforward. There are no tiers, and you pay for what you use unlike with other types of SIEM solutions that are usually based on tiers."
"Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
"Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Comms Service Provider
8%
Manufacturing Company
8%
Computer Software Company
8%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
Government
7%
Financial Services Firm
17%
Manufacturing Company
13%
Computer Software Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise22
Large Enterprise45
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What needs improvement with Torq?
Regarding the downsides of Torq, one issue is that as a SaaS product, I sometimes encounter transparency issues about...
What is your primary use case for Torq?
My role is Cyber Security Engineer, and we use Torq for our case management platform, automating some of our phishing...
What advice do you have for others considering Torq?
Torq's maintenance requirements depend on how you define maintenance. While Torq handles the platform's overall relia...
Is there a common threat intelligence tool that aggregates multiple threat intelligence sources?
Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel an...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingest...
Which is better - Azure Sentinel or AWS Security Hub?
We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Also Known As

No data available
Azure Sentinel
No data available
 

Overview

 

Sample Customers

Information Not Available
Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Microsoft Sentinel vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
881,733 professionals have used our research since 2012.