ServiceNow Security Operations vs Zafran Security comparison

ServiceNow Security Operations

Read 6 Zafran Security reviews

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Executive Summary

We performed a comparison between ServiceNow Security Operations and Zafran Security based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Proofpoint, Trellix and others in Security Incident Response.

To learn more, read our detailed Security Incident Response Report (Updated: January 2026).

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (11th)

Zafran Security

Average Rating

9.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (3rd)

Mindshare comparison

While both are Security Software solutions, they serve different purposes. ServiceNow Security Operations is designed for Security Incident Response and holds a mindshare of 8.6%, down 18.8% compared to last year.
Zafran Security, on the other hand, focuses on Continuous Threat Exposure Management (CTEM), holds 7.5% mindshare, up 1.5% since last year.

Security Incident Response Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	8.6%
Proofpoint Threat Response	8.9%
VMware Carbon Black Cloud	8.0%
Other	74.5%

Security Incident Response

Continuous Threat Exposure Management (CTEM) Market Share Distribution
Product	Market Share (%)
Zafran Security	7.5%
Pentera	16.9%
Cymulate	16.3%
Other	59.3%

Continuous Threat Exposure Management (CTEM)

Featured Reviews

Kalyan Kothali

Associate Vice President at Wissen infotech

Effectively manages vulnerabilities and reduces false positives

ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

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Reviewer6233

Works at a healthcare company with 10,001+ employees

Has become an indispensable tool in our cybersecurity arsenal

While Zafran Security is already a powerful tool, there are areas where it could be further improved to provide even greater value. One key area for enhancement is the searching capabilities within its vulnerabilities module. By incorporating the ability to create Boolean searches, users would gain the ability to apply more complex filters and customize their search criteria. This would greatly enhance the precision and efficiency with which security teams can identify and prioritize vulnerabilities. Having such tailored search capabilities would save time and resources by narrowing down vast lists of vulnerabilities to those that meet specific parameters relevant to our unique risk environment. Additionally, integrating more robust reporting and visualization tools would be advantageous. Enhanced dashboards that offer customizable visual representations of risk configurations and threat landscapes would facilitate better communication with stakeholders, making it easier to explain vulnerabilities and the rationale behind certain security measures. This would also aid in demonstrating the improvements and value derived from existing security investments to leadership and non-technical team members.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

"The solution is available over the cloud and is easy to manage."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"It's stable."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

More ServiceNow Security Operations pros

"We saw benefits from Zafran Security almost immediately after deploying it."

"Zafran has become an indispensable tool in our cybersecurity arsenal."

"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."

"Zafran is an excellent tool."

"We are able to see the real risk of a vulnerability on our environment with our security tools."

"With Zafran Security, it integrates with your security controls, allowing you to take that risk score and reduce it based on the controls in place or increase the risk based on different factors, such as if the issue is internet reachable or if there's an exploit in the wild."

Cons

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"The initial setup is difficult."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"There is room for improvement in terms of developer support and documentation."

More ServiceNow Security Operations cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."

"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."

Pricing and Cost Advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"This product is a good value for the money."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"It is an expensive product."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"The product is more expensive than other solutions."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

14%

Computer Software Company

Government

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

No data available

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...

What is your experience regarding pricing and costs for Zafran Security?

Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use their public offering, we took responsibility for everything within that bounda...

What needs improvement with Zafran Security?

In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftentimes, new companies try to be everything to everyone or overload the system with ...

What is your primary use case for Zafran Security?

My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and prioritization of vulnerabilities and risks because we're a really large company with a...

Splunk SOAR vs ServiceNow Security Operations

Comparisons

Compared 17% of the time

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 14% of the time

Tines vs ServiceNow Security Operations

Compared 6% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 6% of the time

IBM Security QRadar vs ServiceNow Security Operations

Compared 3% of the time

More ServiceNow Security Operations Competitors

Wiz Code vs Zafran Security

Compared 24% of the time

Vulcan Cyber vs Zafran Security

Compared 10% of the time

Tenable Vulnerability Management vs Zafran Security

Compared 10% of the time

Nucleus vs Zafran Security

Compared 8% of the time

Cymulate vs Zafran Security

Compared 4% of the time

More Zafran Security Competitors

Product Reports

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Download Zafran Security product report

Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Zafran Security integrates with existing security tools to identify and mitigate vulnerabilities effectively, proving that most critical vulnerabilities are not exploitable, optimizing threat management.

Zafran Security introduces an innovative operating model for managing security threats and vulnerabilities. By leveraging the threat exposure management platform, it pinpoints and prioritizes exploitable vulnerabilities, reducing risk through immediate remediation. This platform enhances your hybrid cloud security by normalizing vulnerability signals and integrating specific IT context data, such as CVE runtime presence and internet asset reachability, into its analysis. No longer reliant on patch windows, Zafran Security allows you to manage risks actively.

What are the key features of Zafran Security?

Threat Exposure Management: Utilizes existing tools to prioritize vulnerabilities and manage threats.
Integrative Analysis: Combines security data with IT context for precise vulnerability management.
Real-time Risk Reduction: Enables immediate risk management without waiting for patches.
Hybrid Cloud Compatibility: Functions across diverse cloud environments for comprehensive security.

What benefits can users expect from Zafran Security?

Improved Security: Enhances protection by efficiently identifying and mitigating risks.
Cost Efficiency: Reduces unnecessary patching expenses by confirming non-exploitable vulnerabilities.
Time Savings: Frees developers to focus on root causes by handling immediate threats.
Comprehensive Insight: Offers a holistic view of security threats and vulnerabilities.

In industries where security is paramount, such as finance and healthcare, Zafran Security provides invaluable protection by ensuring that only exploitable vulnerabilities are addressed. It allows entities to maintain robust security measures while allocating resources efficiently, fitting seamlessly into existing security strategies.

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Information Not Available

Security Incident Response