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ServiceNow Security Operations vs Zafran Security comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (11th)
Zafran Security
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (17th), Continuous Threat Exposure Management (CTEM) (1st)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. ServiceNow Security Operations is designed for Security Incident Response and holds a mindshare of 9.1%, down 18.0% compared to last year.
Zafran Security, on the other hand, focuses on Continuous Threat Exposure Management (CTEM), holds 7.7% mindshare, up 3.8% since last year.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.1%
VMware Carbon Black Cloud9.6%
SECDO Platform7.3%
Other74.0%
Security Incident Response
Continuous Threat Exposure Management (CTEM) Mindshare Distribution
ProductMindshare (%)
Zafran Security7.7%
Pentera11.6%
XM Cyber10.8%
Other69.9%
Continuous Threat Exposure Management (CTEM)
 

Featured Reviews

Kalyan Kothali - PeerSpot reviewer
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.
reviewer2707311 - PeerSpot reviewer
Sr. Information Security Analyst at a healthcare company with 501-1,000 employees
Effective, fast risk reduction with critical threat intelligence updates
The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements. Overall, you get some dashboards and widgets to start with that are helpful, but customization was lacking. It is definitely a weaker point of the product right now, but am confident this will be changing soon!

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is available over the cloud and is easy to manage."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"ServiceNow Security Operations has helped me in getting more precise results."
"The solution is available over the cloud and is easy to manage."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"With Zafran Security, it integrates with your security controls, allowing you to take that risk score and reduce it based on the controls in place or increase the risk based on different factors, such as if the issue is internet reachable or if there's an exploit in the wild."
"Zafran is an excellent tool."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
 

Cons

"We'd like customization to be easier in terms of the UI and using the dashboards."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The initial setup is difficult."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
 

Pricing and Cost Advice

"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
Financial Services Firm
11%
Manufacturing Company
8%
Computer Software Company
7%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use their public offering, we took responsibility for everything within that bounda...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftentimes, new companies try to be everything to everyone or overload the system with ...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and prioritization of vulnerabilities and risks because we're a really large company with a...
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Information Not Available
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