ServiceNow Security Operations vs Zafran Security comparison

ServiceNow Security Operations

Read 6 Zafran Security reviews

3,652 Views
1,315 Comparison Views

100% willing to recommend

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between ServiceNow Security Operations and Zafran Security based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Proofpoint, Trellix and others in Security Incident Response.

To learn more, read our detailed Security Incident Response Report (Updated: January 2026).

Security Incident Response

Download the complete report

Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (11th)

Zafran Security

Average Rating

9.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (3rd)

Mindshare comparison

While both are Security Software solutions, they serve different purposes. ServiceNow Security Operations is designed for Security Incident Response and holds a mindshare of 7.5%, down 19.4% compared to last year.
Zafran Security, on the other hand, focuses on Continuous Threat Exposure Management (CTEM), holds 7.1% mindshare, up 2.2% since last year.

Security Incident Response Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	7.5%
Proofpoint Threat Response	8.7%
VMware Carbon Black Cloud	7.5%
Other	76.3%

Security Incident Response

Continuous Threat Exposure Management (CTEM) Market Share Distribution
Product	Market Share (%)
Zafran Security	7.1%
Pentera	15.6%
Cymulate	14.7%
Other	62.6%

Continuous Threat Exposure Management (CTEM)

Featured Reviews

Kalyan Kothali

Associate Vice President at Wissen infotech

Effectively manages vulnerabilities and reduces false positives

ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Read full review

Reviewer6233

Works at a healthcare company with 10,001+ employees

Has become an indispensable tool in our cybersecurity arsenal

While Zafran Security is already a powerful tool, there are areas where it could be further improved to provide even greater value. One key area for enhancement is the searching capabilities within its vulnerabilities module. By incorporating the ability to create Boolean searches, users would gain the ability to apply more complex filters and customize their search criteria. This would greatly enhance the precision and efficiency with which security teams can identify and prioritize vulnerabilities. Having such tailored search capabilities would save time and resources by narrowing down vast lists of vulnerabilities to those that meet specific parameters relevant to our unique risk environment. Additionally, integrating more robust reporting and visualization tools would be advantageous. Enhanced dashboards that offer customizable visual representations of risk configurations and threat landscapes would facilitate better communication with stakeholders, making it easier to explain vulnerabilities and the rationale behind certain security measures. This would also aid in demonstrating the improvements and value derived from existing security investments to leadership and non-technical team members.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"The product has a very simple UI."

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"It's stable."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

More ServiceNow Security Operations pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."

"With Zafran Security, it integrates with your security controls, allowing you to take that risk score and reduce it based on the controls in place or increase the risk based on different factors, such as if the issue is internet reachable or if there's an exploit in the wild."

"We saw benefits from Zafran Security almost immediately after deploying it."

"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."

"We are able to see the real risk of a vulnerability on our environment with our security tools."

"Zafran is an excellent tool."

Cons

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."

"The threat intelligence module needs a better dashboard."

"There is room for improvement in terms of developer support and documentation."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

More ServiceNow Security Operations cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."

"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."

Pricing and Cost Advice

"The product is more expensive than other solutions."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"This product is a good value for the money."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"It is an expensive product."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Security Incident Response solutions are best for your needs.

See recommendations

881,733 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

13%

Computer Software Company

Government

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

No data available

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...

What is your experience regarding pricing and costs for Zafran Security?

Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use their public offering, we took responsibility for everything within that bounda...

What needs improvement with Zafran Security?

In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftentimes, new companies try to be everything to everyone or overload the system with ...

What is your primary use case for Zafran Security?

My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and prioritization of vulnerabilities and risks because we're a really large company with a...

Splunk SOAR vs ServiceNow Security Operations

Comparisons

Compared 15% of the time

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 14% of the time

Tines vs ServiceNow Security Operations

Compared 7% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 5% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 5% of the time

More ServiceNow Security Operations Competitors

Wiz Code vs Zafran Security

Compared 23% of the time

Tenable Vulnerability Management vs Zafran Security

Compared 10% of the time

Vulcan Cyber vs Zafran Security

Compared 10% of the time

Nucleus vs Zafran Security

Compared 8% of the time

Wiz vs Zafran Security

Compared 4% of the time

More Zafran Security Competitors

Product Reports

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Download Zafran Security product report

Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Zafran Security integrates with existing security tools to identify and mitigate vulnerabilities effectively, proving that most critical vulnerabilities are not exploitable, optimizing threat management.

Zafran Security introduces an innovative operating model for managing security threats and vulnerabilities. By leveraging the threat exposure management platform, it pinpoints and prioritizes exploitable vulnerabilities, reducing risk through immediate remediation. This platform enhances your hybrid cloud security by normalizing vulnerability signals and integrating specific IT context data, such as CVE runtime presence and internet asset reachability, into its analysis. No longer reliant on patch windows, Zafran Security allows you to manage risks actively.

What are the key features of Zafran Security?

Threat Exposure Management: Utilizes existing tools to prioritize vulnerabilities and manage threats.
Integrative Analysis: Combines security data with IT context for precise vulnerability management.
Real-time Risk Reduction: Enables immediate risk management without waiting for patches.
Hybrid Cloud Compatibility: Functions across diverse cloud environments for comprehensive security.

What benefits can users expect from Zafran Security?

Improved Security: Enhances protection by efficiently identifying and mitigating risks.
Cost Efficiency: Reduces unnecessary patching expenses by confirming non-exploitable vulnerabilities.
Time Savings: Frees developers to focus on root causes by handling immediate threats.
Comprehensive Insight: Offers a holistic view of security threats and vulnerabilities.

In industries where security is paramount, such as finance and healthcare, Zafran Security provides invaluable protection by ensuring that only exploitable vulnerabilities are addressed. It allows entities to maintain robust security measures while allocating resources efficiently, fitting seamlessly into existing security strategies.

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Information Not Available

Security Incident Response