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ServiceNow Security Operations vs Zafran Security comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (10th)
Zafran Security
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (2nd)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. ServiceNow Security Operations is designed for Security Incident Response and holds a mindshare of 15.7%, up 14.5% compared to last year.
Zafran Security, on the other hand, focuses on Continuous Threat Exposure Management (CTEM), holds 12.1% mindshare, up 0.5% since last year.
Security Incident Response
Continuous Threat Exposure Management (CTEM)
 

Featured Reviews

KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The solution is stable."
"My favorite feature is the application vulnerability scanner."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Zafran is an excellent tool."
"We saw benefits from Zafran Security almost immediately after deploying it."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
 

Cons

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The threat intelligence module needs a better dashboard."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It doesn't interact with things very well."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
 

Pricing and Cost Advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"It is an expensive product."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
12%
Computer Software Company
9%
Government
7%
Computer Software Company
11%
Financial Services Firm
11%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
What is your experience regarding pricing and costs for Zafran Security?
The current pricing of Zafran Security is fair overall. They were good to work with to accommodate our organization with a longer-term cost model that worked best for us, so they are a good partner...
What needs improvement with Zafran Security?
The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements. Overall, you get some dashboards and widgets to start with that are helpful, ...
What is your primary use case for Zafran Security?
Zafran Security is helping reduce the amount of critical vulnerabilities in our environments that require prompt remediation. It has helped us focus on the assets and critical vulnerabilities that ...
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Information Not Available
Find out what your peers are saying about ServiceNow, VMware, IBM and others in Security Incident Response. Updated: June 2025.
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