ServiceNow Security Operations vs Zafran Security comparison

ServiceNow Security Operations

Read 6 Zafran Security reviews

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Executive Summary

We performed a comparison between ServiceNow Security Operations and Zafran Security based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Proofpoint, IBM and others in Security Incident Response.

To learn more, read our detailed Security Incident Response Report (Updated: September 2025).

Security Incident Response

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Security Operations

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)

Zafran Security

Average Rating

9.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Vulnerability Management (17th), Continuous Threat Exposure Management (CTEM) (1st)

Mindshare comparison

While both are Security Software solutions, they serve different purposes. ServiceNow Security Operations is designed for Security Incident Response and holds a mindshare of 13.2%, down 19.0% compared to last year.
Zafran Security, on the other hand, focuses on Continuous Threat Exposure Management (CTEM), holds 13.6% mindshare, up 1.7% since last year.

Security Incident Response Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	13.2%
Proofpoint Threat Response	14.5%
IBM Resilient	8.7%
Other	63.6%

Security Incident Response

Continuous Threat Exposure Management (CTEM) Market Share Distribution
Product	Market Share (%)
Zafran Security	13.6%
Cymulate	16.3%
XM Cyber	16.2%
Other	53.900000000000006%

Continuous Threat Exposure Management (CTEM)

Featured Reviews

Abhinay Sharma

ServiceNow Developer at Bangmetric services pvt ltd

Experience seamless integration and effective incident response with a little room for improvement in setup time

Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

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Israel Cavazos Landini

Associate Director IT Security Operations at a pharma/biotech company with 10,001+ employees

Weekly insights and risk analysis facilitate informed security decisions

I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's stable."

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"Reduces time to closure and closure metrics for vulnerabilities."

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

More ServiceNow Security Operations pros

"Zafran is an excellent tool."

"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."

"Zafran has become an indispensable tool in our cybersecurity arsenal."

"We are able to see the real risk of a vulnerability on our environment with our security tools."

"We saw benefits from Zafran Security almost immediately after deploying it."

Cons

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"Report generation within ServiceNow can take some time."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

More ServiceNow Security Operations cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."

"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."

Pricing and Cost Advice

"It is an expensive product."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"The product is more expensive than other solutions."

"This product is a good value for the money."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

13%

Computer Software Company

Government

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

No data available

Questions from the Community

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

What is your experience regarding pricing and costs for Zafran Security?

Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use their public offering, we took responsibility for everything within that bounda...

What needs improvement with Zafran Security?

In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftentimes, new companies try to be everything to everyone or overload the system with ...

What is your primary use case for Zafran Security?

My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and prioritization of vulnerabilities and risks because we're a really large company with a...

Splunk SOAR vs ServiceNow Security Operations

Comparisons

Compared 22% of the time

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 19% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 12% of the time

Tines vs ServiceNow Security Operations

Compared 8% of the time

Fortinet FortiSOAR vs ServiceNow Security Operations

Compared 4% of the time

More ServiceNow Security Operations Competitors

Wiz Code vs Zafran Security

Compared 34% of the time

Vulcan Cyber vs Zafran Security

Compared 14% of the time

Tenable Vulnerability Management vs Zafran Security

Compared 8% of the time

Qualys VMDR vs Zafran Security

Compared 7% of the time

Armis vs Zafran Security

Compared 5% of the time

More Zafran Security Competitors

Product Reports

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Download Zafran Security product report

Overview

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Zafran Security integrates with existing security tools to identify and mitigate vulnerabilities effectively, proving that most critical vulnerabilities are not exploitable, optimizing threat management.

Zafran Security introduces an innovative operating model for managing security threats and vulnerabilities. By leveraging the threat exposure management platform, it pinpoints and prioritizes exploitable vulnerabilities, reducing risk through immediate remediation. This platform enhances your hybrid cloud security by normalizing vulnerability signals and integrating specific IT context data, such as CVE runtime presence and internet asset reachability, into its analysis. No longer reliant on patch windows, Zafran Security allows you to manage risks actively.

What are the key features of Zafran Security?

Threat Exposure Management: Utilizes existing tools to prioritize vulnerabilities and manage threats.
Integrative Analysis: Combines security data with IT context for precise vulnerability management.
Real-time Risk Reduction: Enables immediate risk management without waiting for patches.
Hybrid Cloud Compatibility: Functions across diverse cloud environments for comprehensive security.

What benefits can users expect from Zafran Security?

Improved Security: Enhances protection by efficiently identifying and mitigating risks.
Cost Efficiency: Reduces unnecessary patching expenses by confirming non-exploitable vulnerabilities.
Time Savings: Frees developers to focus on root causes by handling immediate threats.
Comprehensive Insight: Offers a holistic view of security threats and vulnerabilities.

In industries where security is paramount, such as finance and healthcare, Zafran Security provides invaluable protection by ensuring that only exploitable vulnerabilities are addressed. It allows entities to maintain robust security measures while allocating resources efficiently, fitting seamlessly into existing security strategies.

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Information Not Available

Security Incident Response