NetWitness NDR vs ServiceNow Security Operations comparison

NetWitness and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. NetWitness is ranked #24, while ServiceNow is ranked #8 with an average rating of 8.1. NetWitness holds a 0.5% mindshare in SOAR, compared to ServiceNow’s 3.8% mindshare. Additionally, 87% of NetWitness users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

NetWitness NDR

Read 15 NetWitness NDR reviews

202 Views
151 Comparison Views

87% willing to recommend

ServiceNow Security Operations

Read 20 ServiceNow Security Operations reviews

2,265 Views
1,363 Comparison Views

94% willing to recommend

NetWitness NDR

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

NetWitness NDR and ServiceNow Security Operations compete in the cybersecurity domain, with ServiceNow often emerging as the leading product due to its comprehensive features, despite NetWitness being favored for pricing and support.

Features: NetWitness NDR offers real-time threat detection, advanced analytics, and thorough traffic analysis. ServiceNow Security Operations stands out for its integration capabilities, automation, and efficient incident response processes.

Room for Improvement: NetWitness NDR could enhance integration with additional third-party systems, improve scalability options, and expand its dashboard customizations. ServiceNow Security Operations could benefit from speeding up its initial setup process, increasing ease of use for non-technical users, and offering better out-of-the-box reporting.

Ease of Deployment and Customer Service: NetWitness NDR is straightforward to deploy and backed by robust customer support, improving operational efficiency. ServiceNow may require more initial setup time but delivers exceptional service delivery and scalability, with extensive customization and integration flexibility.

Pricing and ROI: NetWitness NDR provides competitive pricing with good ROI through efficient threat detection and reduced incident response times. ServiceNow Security Operations, despite higher setup costs, offers sustainable ROI through comprehensive security analytics and streamlined workflows, justifying its price for long-term efficiencies.

To learn more, read our detailed NetWitness NDR vs. ServiceNow Security Operations Report (Updated: March 2025).

Buyer's Guide

NetWitness NDR vs. ServiceNow Security Operations

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NetWitness NDR

Ranking in Security Orchestration Automation and Response (SOAR)

24th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Endpoint Protection Platform (EPP) (59th), Threat Intelligence Platforms (35th), Endpoint Detection and Response (EDR) (63rd), Network Detection and Response (NDR) (20th), Extended Detection and Response (XDR) (36th)

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)

Mindshare comparison

As of April 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of NetWitness NDR is 0.5%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.8%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

SupravatMaji

Associate Vice President - IT Security at Inspira Enterprise

Beneficial single unified dashboard, good native application integration, and high availability

My advice to those wanting to implement RSA NetWitness Network is they have to first do a little due diligence, such as the exact requirement based on their needs. That will give them a direction for their investment because otherwise, the bill of material or bill of quantity (BOQ) may be higher side. It is important to do good due intelligence on the environment, see the exact requirement, and then go ahead with the solution. The solution is perfectly stable. I rate RSA NetWitness Network a nine out of ten.

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the way it captures the traffic, and it contains every detail of the communication."

"The log correlation is good."

"It is stable. We have been using it for some time, without any issues."

"Technical support is knowledgeable."

"It is very easy to use, and its usability is great. The use cases are also very easy. The visualizations of the use cases are magnificent. You cannot find this in any other solution. From my point of view, it is great."

"RSA NetWitness does market analysis in a more granular form. It gives you full visibility."

"Ability to isolate the machine when there are malicious files."

"They have recently updated the features and the most valuable ones are the instant threat response, ease of use, web interface, integration, and easy access. RSA NetWitness Endpoint is very compatible with other solutions and technologies. However, they do not rely on third-party solutions and have most features built-in."

More NetWitness NDR pros

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."

"Reduces time to closure and closure metrics for vulnerabilities."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"It's stable."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

More ServiceNow Security Operations pros

Cons

"The solution lacks a reporting engine."

"The contamination feature could be improved."

"This solution needs an upgrade in reporting. I have heard from RSA that they are working on this, but as of yet it is not available."

"The solution is modular, for example you can buy the RSA ePack, which you buy as a module is not part of the conduit solution. They could include it and have it as an all-in-one solution."

"Its price could be improved. It is an expensive product. Its training is also too expensive. It would be great if they can have a better pricing scheme for the training."

"I would like to see Security Orchestration and Response Automation (SOAR) integration."

"RSA NetWitness Network could improve on integration with non-native application integration."

"The integration of the solution needs to be improved. The dashboard needs lots of updates as well. In the next release, we would like to see advanced fraud detection features."

More NetWitness NDR cons

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"The dashboard and playbook creation will need to improve"

"Report generation within ServiceNow can take some time."

"The threat intelligence module needs a better dashboard."

"There is room for improvement in terms of developer support and documentation."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"NetWitness Endpoint is less costly than its competitors, but it offers fewer features."

"The pricing is not very economical. It is a quite costly product for India. One thing is that when you purchase it, you have to purchase a module separately."

"They can easily adjust if you have the requirements which are required. If you have a budget cut or a budget constraint, they can bend."

"It is an expensive product."

"With RSA, there is flexibility in choosing the service, products, and the range that meets your requirement, as well as they are flexible in terms of pricing."

"It is highly scalable. It can be bought based on your requirements."

"The price of the solution depends on the environment. If the environment is large then it will cost more. However, the larger the environment with more endpoints, you will receive an increased discount. If the environment is very small, then you might think it is expensive. It is always better to buy in bulk to receive a discount. The minimum number of assets is usually 500, with discounts on 1000 and 2000."

"The cost depends on the number of endpoints that you want to monitor, but it is not expensive."

More NetWitness NDR pricing and cost advice

"This product is a good value for the money."

"It is an expensive product."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"The product is more expensive than other solutions."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

16%

Government

Manufacturing Company

Financial Services Firm

21%

Manufacturing Company

10%

Government

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

See all answers

What needs improvement with ServiceNow Security Operations?

Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.

See all answers

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Compared 8% of the time

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Product Reports

Buyer's Guide

NetWitness NDR

March 2025

Download NetWitness NDR product report

Buyer's Guide

ServiceNow Security Operations

March 2025

Download ServiceNow Security Operations product report

Also Known As

RSA ECAT, NetWitness Network

No data available

Overview

Using a centralized combination of network and endpoint analysis, behavioral analysis, data science techniques and threat intelligence, NetWitness NDR helps analysts detect and resolve known and unknown attacks while automating and orchestrating the incident response lifecycle. With these capabilities on one platform, security teams can collapse disparate tools and data into a powerful, blazingly fast user interface.

NetWitness

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

ADP, Ameritas, Partners Healthcare

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

NetWitness NDR vs. ServiceNow Security Operations

March 2025

Free Report: NetWitness NDR vs. ServiceNow Security Operations

Find out what your peers are saying about NetWitness NDR vs. ServiceNow Security Operations and other solutions. Updated: March 2025.

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We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.