Try our new research platform with insights from 80,000+ expert users

NetWitness NDR vs ServiceNow Security Operations comparison

NetWitness and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. NetWitness is ranked #25, while ServiceNow is ranked #5 with an average rating of 8.1. NetWitness holds a 0.7% mindshare in SOAR, compared to ServiceNow’s 3.6% mindshare. Additionally, 87% of NetWitness users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.
NetWitness NDR
Read 15 NetWitness NDR reviews
  • 1,789 Views
  • 179 Comparison Views
87% willing to recommend
ServiceNow Security Operations
Read 22 ServiceNow Security Operations reviews
  • 2,343 Views
  • 1,828 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Dec 5, 2024

NetWitness NDR and ServiceNow Security Operations compete in the cybersecurity domain, with ServiceNow often emerging as the leading product due to its comprehensive features, despite NetWitness being favored for pricing and support.

Features: NetWitness NDR offers real-time threat detection, advanced analytics, and thorough traffic analysis. ServiceNow Security Operations stands out for its integration capabilities, automation, and efficient incident response processes.

Room for Improvement: NetWitness NDR could enhance integration with additional third-party systems, improve scalability options, and expand its dashboard customizations. ServiceNow Security Operations could benefit from speeding up its initial setup process, increasing ease of use for non-technical users, and offering better out-of-the-box reporting.

Ease of Deployment and Customer Service: NetWitness NDR is straightforward to deploy and backed by robust customer support, improving operational efficiency. ServiceNow may require more initial setup time but delivers exceptional service delivery and scalability, with extensive customization and integration flexibility.

Pricing and ROI: NetWitness NDR provides competitive pricing with good ROI through efficient threat detection and reduced incident response times. ServiceNow Security Operations, despite higher setup costs, offers sustainable ROI through comprehensive security analytics and streamlined workflows, justifying its price for long-term efficiencies.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed NetWitness NDR vs. ServiceNow Security Operations Report (Updated: July 2025).
Buyer's Guide
NetWitness NDR vs. ServiceNow Security Operations
July 2025
Download the complete report
Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetWitness NDR
Ranking in Security Orchestration Automation and Response (SOAR)
25th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Endpoint Protection Platform (EPP) (59th), Threat Intelligence Platforms (40th), Endpoint Detection and Response (EDR) (61st), Network Detection and Response (NDR) (19th), Extended Detection and Response (XDR) (39th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of August 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of NetWitness NDR is 0.7%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.6%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

SupravatMaji - PeerSpot reviewer
Beneficial single unified dashboard, good native application integration, and high availability
My advice to those wanting to implement RSA NetWitness Network is they have to first do a little due diligence, such as the exact requirement based on their needs. That will give them a direction for their investment because otherwise, the bill of material or bill of quantity (BOQ) may be higher side. It is important to do good due intelligence on the environment, see the exact requirement, and then go ahead with the solution. The solution is perfectly stable. I rate RSA NetWitness Network a nine out of ten.
Read full review
George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Ability to isolate the machine when there are malicious files."
"It is very easy to use, and its usability is great. The use cases are also very easy. The visualizations of the use cases are magnificent. You cannot find this in any other solution. From my point of view, it is great."
"This solution allows us to locate the malware in real-time."
"It helps our security team respond more accurately when there are threats, then we get less false positives or negatives."
"The interface of this solution is very flexible and easy to use."
"NetWitness Endpoint's most valuable features are its interoperability across many different operating systems and the ease of pivoting from network to endpoint via a single console."
"The stability of the RSA NetWitness Endpoint is very good."
"It is stable. We have been using it for some time, without any issues."
More NetWitness NDR pros
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The solution is available over the cloud and is easy to manage."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"My favorite feature is the application vulnerability scanner."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The solution is stable."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
More ServiceNow Security Operations pros
 

Cons

"The initial setup requires a high level of skill."
"RSA NetWitness Network could improve on integration with non-native application integration."
"The solution lacks a reporting engine."
"The deployment process is complex. I don't know why, but this solution will suddenly stop working. Logs stop coming. Often, one thing or another stops working. Most of the time, one of my team members is working with troubleshooting and working with technical support. Log passing is also one of the biggest challenge."
"Its price could be improved. It is an expensive product. Its training is also too expensive. It would be great if they can have a better pricing scheme for the training."
"Threat detection could be better."
"NetWitness Endpoint's blocking feature does not work properly - if there's a malicious process, it's not possible to kill it via a custom rule unless and until it's flagged as malicious."
"When analyzing something, you have to click several times. It requires a lot of effort to find something."
More NetWitness NDR cons
"The dashboard and playbook creation will need to improve"
"The initial setup is difficult."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"I do not have any opinion on the pricing or licensing of the product."
"With RSA, there is flexibility in choosing the service, products, and the range that meets your requirement, as well as they are flexible in terms of pricing."
"NetWitness Endpoint is less costly than its competitors, but it offers fewer features."
"It is highly scalable. It can be bought based on your requirements."
"The price of the solution depends on the environment. If the environment is large then it will cost more. However, the larger the environment with more endpoints, you will receive an increased discount. If the environment is very small, then you might think it is expensive. It is always better to buy in bulk to receive a discount. The minimum number of assets is usually 500, with discounts on 1000 and 2000."
"They can easily adjust if you have the requirements which are required. If you have a budget cut or a budget constraint, they can bend."
"The cost depends on the number of endpoints that you want to monitor, but it is not expensive."
"We are on a three-year contract to use RSA NetWitness Network."
More NetWitness NDR pricing and cost advice
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
report
See which vendors are best for you
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
See recommendations
865,295 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
10%
Government
7%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
See all answers
 

Comparisons

Darktrace vs NetWitness NDR Logo
Darktrace vs NetWitness NDR
Compared 13% of the time
Fidelis Elevate vs NetWitness NDR Logo
Fidelis Elevate vs NetWitness NDR
Compared 9% of the time
Vectra AI vs NetWitness NDR Logo
Vectra AI vs NetWitness NDR
Compared 7% of the time
Cortex XDR by Palo Alto Networks vs NetWitness NDR Logo
Cortex XDR by Palo Alto Networks vs NetWitness NDR
Compared 7% of the time
ExtraHop Reveal(x) vs NetWitness NDR Logo
ExtraHop Reveal(x) vs NetWitness NDR
Compared 7% of the time
More NetWitness NDR Competitors
Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 21% of the time
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Logo
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 19% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 12% of the time
Tines vs ServiceNow Security Operations Logo
Tines vs ServiceNow Security Operations
Compared 8% of the time
Zafran Security vs ServiceNow Security Operations Logo
Zafran Security vs ServiceNow Security Operations
Compared 6% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
NetWitness NDR
August 2025
NetWitness NDR reportDownload NetWitness NDR product report
Buyer's Guide
ServiceNow Security Operations
July 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Also Known As

RSA ECAT, NetWitness Network
No data available
 

Overview

Using a centralized combination of network and endpoint analysis, behavioral analysis, data science techniques and threat intelligence, NetWitness NDR helps analysts detect and resolve known and unknown attacks while automating and orchestrating the incident response lifecycle. With these capabilities on one platform, security teams can collapse disparate tools and data into a powerful, blazingly fast user interface.

NetWitness

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

ADP, Ameritas, Partners Healthcare
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
NetWitness NDR vs. ServiceNow Security Operations
July 2025
Free Report: NetWitness NDR vs. ServiceNow Security Operations
Find out what your peers are saying about NetWitness NDR vs. ServiceNow Security Operations and other solutions. Updated: July 2025.
DOWNLOAD NOW
865,295 professionals have used our research since 2012.
See our NetWitness NDR vs. ServiceNow Security Operations report.

We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.