NetWitness NDR vs ServiceNow Security Operations comparison

NetWitness and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. NetWitness is ranked #25, while ServiceNow is ranked #6 with an average rating of 8.1. NetWitness holds a 0.8% mindshare in SOAR, compared to ServiceNow’s 3.5% mindshare. Additionally, 87% of NetWitness users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

NetWitness NDR

Read 15 NetWitness NDR reviews

1,829 Views
201 Comparison Views

87% willing to recommend

ServiceNow Security Operations

Read 22 ServiceNow Security Operations reviews

2,198 Views
1,627 Comparison Views

95% willing to recommend

NetWitness NDR

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

NetWitness NDR and ServiceNow Security Operations compete in the cybersecurity domain, with ServiceNow often emerging as the leading product due to its comprehensive features, despite NetWitness being favored for pricing and support.

Features: NetWitness NDR offers real-time threat detection, advanced analytics, and thorough traffic analysis. ServiceNow Security Operations stands out for its integration capabilities, automation, and efficient incident response processes.

Room for Improvement: NetWitness NDR could enhance integration with additional third-party systems, improve scalability options, and expand its dashboard customizations. ServiceNow Security Operations could benefit from speeding up its initial setup process, increasing ease of use for non-technical users, and offering better out-of-the-box reporting.

Ease of Deployment and Customer Service: NetWitness NDR is straightforward to deploy and backed by robust customer support, improving operational efficiency. ServiceNow may require more initial setup time but delivers exceptional service delivery and scalability, with extensive customization and integration flexibility.

Pricing and ROI: NetWitness NDR provides competitive pricing with good ROI through efficient threat detection and reduced incident response times. ServiceNow Security Operations, despite higher setup costs, offers sustainable ROI through comprehensive security analytics and streamlined workflows, justifying its price for long-term efficiencies.

To learn more, read our detailed NetWitness NDR vs. ServiceNow Security Operations Report (Updated: September 2025).

Buyer's Guide

NetWitness NDR vs. ServiceNow Security Operations

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NetWitness NDR

Ranking in Security Orchestration Automation and Response (SOAR)

25th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Endpoint Protection Platform (EPP) (59th), Threat Intelligence Platforms (TIP) (40th), Endpoint Detection and Response (EDR) (63rd), Network Detection and Response (NDR) (19th), Extended Detection and Response (XDR) (37th)

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Risk-Based Vulnerability Management (9th)

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of NetWitness NDR is 0.8%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.5%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	3.5%
NetWitness NDR	0.8%
Other	95.7%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

SupravatMaji

Associate Vice President - IT Security at Inspira Enterprise

Beneficial single unified dashboard, good native application integration, and high availability

My advice to those wanting to implement RSA NetWitness Network is they have to first do a little due diligence, such as the exact requirement based on their needs. That will give them a direction for their investment because otherwise, the bill of material or bill of quantity (BOQ) may be higher side. It is important to do good due intelligence on the environment, see the exact requirement, and then go ahead with the solution. The solution is perfectly stable. I rate RSA NetWitness Network a nine out of ten.

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George Devasia

DevOps Team Lead at Tata Consultancy

Communication and organization improve support teams and works well with enterprises

I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NetWitness Endpoint's most valuable features are its interoperability across many different operating systems and the ease of pivoting from network to endpoint via a single console."

"Ability to isolate the machine when there are malicious files."

"The log correlation is good."

"They have recently updated the features and the most valuable ones are the instant threat response, ease of use, web interface, integration, and easy access. RSA NetWitness Endpoint is very compatible with other solutions and technologies. However, they do not rely on third-party solutions and have most features built-in."

"RSA NetWitness does market analysis in a more granular form. It gives you full visibility."

"It helps our security team respond more accurately when there are threats, then we get less false positives or negatives."

"This solution allows us to locate the malware in real-time."

"Technical support is knowledgeable."

More NetWitness NDR pros

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"My favorite feature is the application vulnerability scanner."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"The ease of use is great."

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"It has helped optimize security costs by consolidating multiple tools into one platform."

More ServiceNow Security Operations pros

Cons

"The threat intelligence could improve in RSA NetWitness Endpoint."

"NetWitness Endpoint's blocking feature does not work properly - if there's a malicious process, it's not possible to kill it via a custom rule unless and until it's flagged as malicious."

"The solution is modular, for example you can buy the RSA ePack, which you buy as a module is not part of the conduit solution. They could include it and have it as an all-in-one solution."

"RSA NetWitness Network could improve on integration with non-native application integration."

"We would like to see the hunting and investigation features of this solution improved, in order to provide better visibility of issues."

"The integration of the solution needs to be improved. The dashboard needs lots of updates as well. In the next release, we would like to see advanced fraud detection features."

"The contamination feature could be improved."

"Its price could be improved. It is an expensive product. Its training is also too expensive. It would be great if they can have a better pricing scheme for the training."

More NetWitness NDR cons

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"The initial setup is difficult."

"It doesn't interact with things very well."

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

"The dashboard and playbook creation will need to improve"

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"The pricing is not very economical. It is a quite costly product for India. One thing is that when you purchase it, you have to purchase a module separately."

"It is highly scalable. It can be bought based on your requirements."

"They can easily adjust if you have the requirements which are required. If you have a budget cut or a budget constraint, they can bend."

"It is an expensive product."

"The price of the solution depends on the environment. If the environment is large then it will cost more. However, the larger the environment with more endpoints, you will receive an increased discount. If the environment is very small, then you might think it is expensive. It is always better to buy in bulk to receive a discount. The minimum number of assets is usually 500, with discounts on 1000 and 2000."

"We are on a three-year contract to use RSA NetWitness Network."

"NetWitness Endpoint is less costly than its competitors, but it offers fewer features."

"The cost depends on the number of endpoints that you want to monitor, but it is not expensive."

More NetWitness NDR pricing and cost advice

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"This product is a good value for the money."

"The product is more expensive than other solutions."

"It is an expensive product."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

Government

Financial Services Firm

20%

Manufacturing Company

13%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

Questions from the Community

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What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

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What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

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What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

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Product Reports

Buyer's Guide

NetWitness NDR

September 2025

Download NetWitness NDR product report

Buyer's Guide

ServiceNow Security Operations

September 2025

Download ServiceNow Security Operations product report

Also Known As

RSA ECAT, NetWitness Network

No data available

Overview

Using a centralized combination of network and endpoint analysis, behavioral analysis, data science techniques and threat intelligence, NetWitness NDR helps analysts detect and resolve known and unknown attacks while automating and orchestrating the incident response lifecycle. With these capabilities on one platform, security teams can collapse disparate tools and data into a powerful, blazingly fast user interface.

NetWitness

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

ADP, Ameritas, Partners Healthcare

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

NetWitness NDR vs. ServiceNow Security Operations

September 2025

Free Report: NetWitness NDR vs. ServiceNow Security Operations

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