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ServiceNow Security Operations Logo

ServiceNow Security Operations pros and cons

Vendor: ServiceNow
4.0 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them.
ServiceNow Security Operations collects data from various sources, presenting it in a single format for assessment and action, providing a unified user experience.
Integration with third-party tools allows ServiceNow Security Operations to offer a consolidated view of vulnerabilities, incidents, and an enriched intelligence for governance risk and compliance.
ServiceNow Security Operations optimizes security costs by consolidating multiple tools into one platform, integrating with IT Service Management, IT Operations Management, and more for digital and business transformation.
ServiceNow Security Operations is beneficial for vulnerability response, engagement purposes, and helps prevent vulnerability attacks by managing vulnerabilities effectively.

CONS

Report generation within ServiceNow can take a significant amount of time, and there are occasional issues when raising a ticket, which can also be time-consuming.
Visibility and transitions between teams present significant challenges in SecOps, indicating that substantial training is required to improve usability.
There is room for improvement in developer support and documentation.
There are limitations for third parties providing inputs, requiring increased robustness.
An area for improvement is the need to maintain correct CMDB data as inaccuracies can affect vulnerability data.
 

ServiceNow Security Operations Pros review quotes

SH
Freelancer at a media company with 1,001-5,000 employees
Mar 13, 2026
These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive.
Kalyan Kothali - PeerSpot reviewer
Associate Vice President at Wissen infotech
Jun 5, 2025
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such.
George Devasia - PeerSpot reviewer
DevOps Team Lead at Tata Consultancy
Feb 10, 2025
ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
VinayKumar16 - PeerSpot reviewer
Senior DeliveryManager at ITC Infotech
May 9, 2024
It has helped optimize security costs by consolidating multiple tools into one platform.
Shaik_Ahmed - PeerSpot reviewer
Integrator at Conduent (formerly Xerox Services)
May 29, 2024
The SOAR module of ServiceNow Security Operations is the most valuable feature
AmanSrivastava - PeerSpot reviewer
End User Support at Genpact - Headstrong
Oct 26, 2023
The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.
Vishal-Kumar - PeerSpot reviewer
Solutions Architect at NEC Corporation
Aug 22, 2024
The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations.
LuongHOang Viet - PeerSpot reviewer
Business Analyst at FirstQA Systems Limited
Nov 28, 2023
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
Wojtek Witowski - PeerSpot reviewer
Product Owner at Danske Bank
Jan 30, 2023
It's stable.
Hardit Singh - PeerSpot reviewer
Advisory Specialist Master at Deloitte
Oct 27, 2022
The ease of use is great.
 

ServiceNow Security Operations Cons review quotes

SH
Freelancer at a media company with 1,001-5,000 employees
Mar 13, 2026
I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution.
Kalyan Kothali - PeerSpot reviewer
Associate Vice President at Wissen infotech
Jun 5, 2025
Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had.
George Devasia - PeerSpot reviewer
DevOps Team Lead at Tata Consultancy
Feb 10, 2025
Report generation within ServiceNow can take some time.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
VinayKumar16 - PeerSpot reviewer
Senior DeliveryManager at ITC Infotech
May 9, 2024
Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved.
Shaik_Ahmed - PeerSpot reviewer
Integrator at Conduent (formerly Xerox Services)
May 29, 2024
The dashboard and playbook creation will need to improve
AmanSrivastava - PeerSpot reviewer
End User Support at Genpact - Headstrong
Oct 26, 2023
In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones.
Vishal-Kumar - PeerSpot reviewer
Solutions Architect at NEC Corporation
Aug 22, 2024
One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations.
LuongHOang Viet - PeerSpot reviewer
Business Analyst at FirstQA Systems Limited
Nov 28, 2023
There is room for improvement in terms of developer support and documentation.
Wojtek Witowski - PeerSpot reviewer
Product Owner at Danske Bank
Jan 30, 2023
It's very slow. When you click a button or update a field, it takes forever to actually react.
Hardit Singh - PeerSpot reviewer
Advisory Specialist Master at Deloitte
Oct 27, 2022
We'd like customization to be easier in terms of the UI and using the dashboards.