Try our new research platform with insights from 80,000+ expert users
ServiceNow Security Operations Logo

ServiceNow Security Operations pros and cons

Vendor: ServiceNow
4.0 out of 5
Badge Ranked 1

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

ServiceNow Security Operations provides a seamless workspace and a unified view of applications, impressing users with its integrated approach to governance, risk, and compliance.
The cloud-based nature of ServiceNow Security Operations makes it easy to manage, while its stability is often highlighted by users.
One of the key features of ServiceNow Security Operations is the application vulnerability scanner, enabling users to effectively handle incoming vulnerabilities and make necessary adjustments before attacks occur.
ServiceNow Security Operations is admired for its no-code capability for workflows and flow design, offering advanced configurability and user-friendliness.
Integration with other security tools and a consolidated view of vulnerabilities and incidents on a single platform enhance governance risk, compliance, and intelligence.

CONS

Customization is challenging and requires an extensive workload, making it difficult for users to tailor features according to their needs.
Technical support is rated as six out of ten due to slower resolution times and occasional issues in raising tickets.
Report generation within ServiceNow can be slow, consuming valuable time, and transitions between teams present significant challenges.
Maintaining accurate CMDB data is crucial as inaccuracies hinder the management of vulnerability data.
Initial setup of ServiceNow Security Operations is difficult, leaving users requiring substantial training to improve usability.
 

ServiceNow Security Operations Pros review quotes

it_user831828 - PeerSpot reviewer
Sr. Global PLM Project Manager at a manufacturing company with 5,001-10,000 employees
Mar 6, 2018
​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​
Prem Raj - PeerSpot reviewer
Senior Information Technology Security Officer at alpha
Dec 12, 2019
The solution is available over the cloud and is easy to manage.
SR
Sr Manager - Delivery Head (ANZ & South Africa) at a tech vendor with 1,001-5,000 employees
Jul 22, 2020
My favorite feature is the application vulnerability scanner.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
reviewer1013835 - PeerSpot reviewer
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Jun 1, 2022
It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.
Tarun Singh - PeerSpot reviewer
Deputy Manager at a tech vendor with 10,001+ employees
Jun 2, 2022
ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.
reviewer1185990 - PeerSpot reviewer
Information Architect at a analyst firm with 201-500 employees
Jul 27, 2022
The solution is stable.
Chandra Singala - PeerSpot reviewer
ServiceNow CMDB, Discovery and Service Mapping Specialist at ANZ
Oct 13, 2022
What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.
Felipe Cunha - PeerSpot reviewer
Knowledge Management Specialist at Celonis
Oct 20, 2022
The product has a very simple UI.
Hardit Singh - PeerSpot reviewer
Advisory Specialist Master at Deloitte
Oct 27, 2022
The ease of use is great.
Wojtek Witowski - PeerSpot reviewer
Product Owner at Danske Bank
Jan 30, 2023
It's stable.
 

ServiceNow Security Operations Cons review quotes

it_user831828 - PeerSpot reviewer
Sr. Global PLM Project Manager at a manufacturing company with 5,001-10,000 employees
Mar 6, 2018
​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​
Prem Raj - PeerSpot reviewer
Senior Information Technology Security Officer at alpha
Dec 12, 2019
The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.
SR
Sr Manager - Delivery Head (ANZ & South Africa) at a tech vendor with 1,001-5,000 employees
Jul 22, 2020
The threat intelligence module needs a better dashboard.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,873 professionals have used our research since 2012.
reviewer1013835 - PeerSpot reviewer
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Jun 1, 2022
There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.
Tarun Singh - PeerSpot reviewer
Deputy Manager at a tech vendor with 10,001+ employees
Jun 2, 2022
The product is called SecOps, but it is not security operations in terms of SIEM solutions.
reviewer1185990 - PeerSpot reviewer
Information Architect at a analyst firm with 201-500 employees
Jul 27, 2022
It doesn't interact with things very well.
Chandra Singala - PeerSpot reviewer
ServiceNow CMDB, Discovery and Service Mapping Specialist at ANZ
Oct 13, 2022
An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution.
Felipe Cunha - PeerSpot reviewer
Knowledge Management Specialist at Celonis
Oct 20, 2022
The initial setup is difficult.
Hardit Singh - PeerSpot reviewer
Advisory Specialist Master at Deloitte
Oct 27, 2022
We'd like customization to be easier in terms of the UI and using the dashboards.
Wojtek Witowski - PeerSpot reviewer
Product Owner at Danske Bank
Jan 30, 2023
It's very slow. When you click a button or update a field, it takes forever to actually react.