Qualys Exposure Management vs ServiceNow Security Operations comparison

Why PeerSpot?

Qualys and ServiceNow are both solutions in the Risk-Based Vulnerability Management category. Qualys is ranked #1 with an average rating of 8.5, while ServiceNow is ranked #15 with an average rating of 8.8. Qualys holds a 9.7% mindshare in RBVM, compared to ServiceNow’s 1.7% mindshare. Additionally, 95% of Qualys users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Qualys Exposure Management

Read 101 Qualys Exposure Management reviews

21,170 Views
5,293 Comparison Views

95% willing to recommend

ServiceNow Security Operations

Read 24 ServiceNow Security Operations reviews

4,656 Views
792 Comparison Views

95% willing to recommend

Qualys Exposure Management

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 13, 2026

Qualys VMDR and ServiceNow Security Operations are leading solutions in the field of IT security management. While both offer unique advantages, Qualys VMDR tends to have an upper hand in vulnerability management with its real-time asset discovery and integrated patch management features.

Features: Qualys VMDR excels with real-time asset discovery, integrated patch management, and detailed reporting dashboards. It is highly valued for its scalability and customization capabilities, proving effective in diverse environments. In contrast, ServiceNow Security Operations is renowned for its robust integration capabilities, providing a unified view by consolidating data from various sources and streamlining operations through vulnerability consolidation.

Room for Improvement: Qualys VMDR could enhance its user interface and reduce false positives while expanding third-party tool integrations. Users express a desire for enriched patch management capabilities and more engaging dashboards. ServiceNow Security Operations could simplify customization, expand its integrations with external tools, and reevaluate its pricing structure while offering more detailed vulnerability information.

Ease of Deployment and Customer Service: Both Qualys VMDR and ServiceNow Security Operations provide deployment options for on-premises, public, and hybrid cloud environments. Qualys VMDR offers global support, though some users note slow response times. ServiceNow Security Operations receives praise for its expert global support but faces criticism for customer engagement issues and slow updates. Both platforms support comprehensive frameworks, with Qualys needing improvements in service responsiveness.

Pricing and ROI: Qualys VMDR is priced higher, following a pay-as-you-go model and charging extra for advanced features. Despite the cost, users see value in its capabilities. ServiceNow Security Operations also has a high cost, but its integration features justify the expense. Users push for price reductions given market competition. Both platforms provide significant ROI, with Qualys noted for reducing vulnerabilities and ServiceNow appreciated for data efficiency.

To learn more, read our detailed Qualys Exposure Management vs. ServiceNow Security Operations Report (Updated: August 2026).

Buyer's Guide

Qualys Exposure Management vs. ServiceNow Security Operations

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Qualys Exposure Management

Ranking in Risk-Based Vulnerability Management

1st

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

101

Ranking in other categories

IT Asset Management (2nd), Vulnerability Management (1st), Configuration Management Databases (3rd), Container Security (10th)

ServiceNow Security Operations

Ranking in Risk-Based Vulnerability Management

15th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (10th)

Mindshare comparison

As of September 2026, in the Risk-Based Vulnerability Management category, the mindshare of Qualys Exposure Management is 9.7%, down from 15.5% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.7%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Risk-Based Vulnerability Management Mindshare Distribution
Product	Mindshare (%)
Qualys Exposure Management	9.7%
ServiceNow Security Operations	1.7%
Other	88.6%

Risk-Based Vulnerability Management

Featured Reviews

Ajay Paul

System Engineer at a outsourcing company with 10,001+ employees

Vulnerability management has prioritized high‑risk patching and simplified bulk system reporting

The primary issue is with the reporting functionality. Even though we fix vulnerabilities, the reports do not reflect the changes immediately. Sometimes we need to manually run a script to scan the systems before Qualys Enterprise TruRisk Management will update the scan results. The main issue is the reporting delay, and sometimes the Qualys Enterprise TruRisk Management agent will not scan the system, which means we do not receive accurate reports in a timely manner. Additionally, there are many metrics for calculating vulnerabilities, such as the Qualys ID, severity scores, CVSS scores, and other metrics. The abundance of information can be confusing. These two aspects are the most significant negatives I have experienced with this tool.

Read full review

Shadab Hussain

Freelancer at a media company with 1,001-5,000 employees

Gaining unified control over vulnerabilities has improved governance but pricing and support need work

The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"QualysGuard has provided us with a valuable insight into vulnerabilities across our environment."

"It allowed us to divide tasks easily among teammates, significantly improving efficiency."

"Qualys VMDR provides a real-time response and reporting feature, which is excellent."

"We also like the flexibility in their licensing."

"They also have threat detection which maps threats. There is a feed that comes from Qualys when a new vulnerability is found. It tells us which machines are infected with that vulnerability."

"It's really beneficial for scanning and interacting with the agent."

"The top one for me is that the vulnerabilities are kept up to date."

"In a world of the hybrid workforce and work from home, if you're looking for a more effective vulnerability management tool, you have to go to the agent-based vulnerability management tools that are out there, and we've been extremely happy with Qualys."

More Qualys Exposure Management pros

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"It has helped optimize security costs by consolidating multiple tools into one platform."

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."

"It's stable."

"Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow, ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations."

"Reduces time to closure and closure metrics for vulnerabilities."

More ServiceNow Security Operations pros

Cons

"One area for improvement is the simplification of the process to ignore certain vulnerabilities on specific devices."

"It would be nice to have an all-in-one solution that was automated and could handle the scanning and reports as well as the patching and updating."

"They're still evolving their platform in terms of reporting capabilities."

"The customer support is very bad."

"It's too early for me to say if there is any room for improvement since we're in the first couple of months of using this solution."

"Qualys VMDR could improve in reducing the occurrences of false positive vulnerabilities."

"There were some issues later with Qualys VMDR regarding security, specifically with numerous false positive reports."

"I'd like to see additional security for the app."

More Qualys Exposure Management cons

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"There is room for improvement in terms of developer support and documentation."

"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"The threat intelligence module needs a better dashboard."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"We have an annual contract for Qualys VMDR. I believe it's for either two years or five years."

"It is a high cost product. Compared to the other solutions, it is around 15 to 20% higher in cost."

"We do see over $100,000 in terms of price, for mid-size programs. You likely will pay more than $100,000 without any discount. It is a bit pricey."

"Qualys VM is reasonably priced."

"Qualys is a pay-as-you-go model, so there's flexibility to the pricing."

"When you want to cover yourself for scalability, you will be charged for the number you place on the scan itself."

"The solution is expensive."

"The tool's pricing is expensive and I would rate the pricing a seven out of ten."

More Qualys Exposure Management pricing and cost advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"It is an expensive product."

"This product is a good value for the money."

"The product is more expensive than other solutions."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Comms Service Provider

Manufacturing Company

Financial Services Firm

14%

Manufacturing Company

12%

Healthcare Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	21
Midsize Enterprise	12
Large Enterprise	74

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	17

Questions from the Community

What is your experience regarding pricing and costs for Qualys VMDR?

My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.

See all answers

What needs improvement with Qualys VMDR?

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate imp...

See all answers

What advice do you have for others considering Qualys VMDR?

I have some understanding about PeerSpot, and I have visited the website. PeerSpot is similar to TrustRadius. It takes reviews from customers or end users who are using the tools and technologies i...

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.

See all answers

What needs improvement with ServiceNow Security Operations?

I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...

See all answers

What advice do you have for others considering ServiceNow Security Operations?

For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...

See all answers

Comparisons

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Compared 9% of the time

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Compared 9% of the time

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Compared 7% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 6% of the time

VMware Carbon Black Cloud vs ServiceNow Security Operations

Compared 6% of the time

More ServiceNow Security Operations Competitors

Product Reports

Buyer's Guide

Qualys Exposure Management

September 2026

Download Qualys Exposure Management product report

Buyer's Guide

ServiceNow Security Operations

August 2026

Download ServiceNow Security Operations product report

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security

No data available

Overview

Qualys VMDR is a comprehensive cybersecurity tool offering vulnerability management, patch management, and continuous monitoring with real-time asset discovery. It delivers scalable, cloud-based solutions that enhance security operations without additional infrastructure.

Qualys VMDR provides a robust platform for enterprise security, integrating vulnerability management, compliance, and asset inventory for full visibility across cloud and on-premises environments. It features a comprehensive dashboard with threat intelligence-driven prioritization and remediation capabilities. Users benefit from accurate assessments via agent-based scanning and appreciate the intuitive, customizable scanning and reporting interface. However, there's room for improvement in false positive reduction, UI simplification, and integration capabilities, along with enhancements in asset management for large-scale deployments and the vulnerability database. Enhancing technical support speed, patch management, compliance standards, and inter-module navigation would further enrich user experience.

What are the key features of Qualys VMDR?

Vulnerability Management: Identifies and manages security vulnerabilities across environments.
Patch Management: Ensures systems are updated with the latest patches.
Continuous Monitoring: Offers real-time insights into security posture.
Asset Discovery: Provides up-to-date asset inventory and visibility.
Threat Intelligence: Enhances prioritization and remediation processes.
Customizable Dashboard: Facilitates easier scanning and reporting through an intuitive interface.

What benefits can users expect when evaluating Qualys VMDR?

Scalability: Cloud-based deployment offers easy, cost-effective expansion.
Accurate Assessment: Agent-based scanning keeps security data current.
Enhanced Security Operations: Comprehensive features streamline vulnerability management.
Advanced Reporting: Facilitates detailed insights for better security decision-making.

Qualys VMDR is widely used in industries needing stringent security and compliance measures, offering comprehensive vulnerability and compliance management. It is deployed to secure web applications, servers, and crucial assets, supporting a wide range of sectors by ensuring policy adherence and vulnerability tracking through its powerful cloud platform.

Qualys

ServiceNow Security Operations enhances vulnerability management with integrations, automation, and a user-friendly interface. It supports security incident management, governance risk, and cloud availability, reducing infrastructure needs.

ServiceNow Security Operations integrates with tools such as Qualys, Tenable, Splunk, and Microsoft Defender, streamlining the management of security incidents and threat intelligence. The platform automates processes like false positive marking and vulnerability remediation, facilitating efficient operations. It provides a customizable interface that unifies the security view, enabling organizations to enhance governance risk and compliance. With its cloud availability, it reduces the need for extensive infrastructure, supporting both cloud and hybrid environments. However, challenges like slow report generation, integration difficulties, and complex customization remain, alongside desires for improved AI capabilities, intuitive interfaces, and better documentation. Pricing, customer awareness, and dashboard configurations are areas needing attention.

What are the key features of ServiceNow Security Operations?

Tool Integration: Seamlessly integrates with Qualys, Tenable, Splunk, enhancing vulnerability and incident management.
Automation: Automates tasks such as false positive marking and vulnerability remediation for efficient operations.
Customizable Interface: Offers a user-friendly, customizable interface for unified security management.
Cloud Availability: Deployable in both cloud and hybrid environments, reducing infrastructure needs.
SOAR Module: Supports streamlined operations with agile implementation.

What benefits or ROI should users look for?

Efficient Vulnerability Management: Seamless integration and automation lead to efficient threat handling.
Operational Cost Reduction: Cloud deployment reduces infrastructure investment.
Enhanced Security Governance: Unified view facilitates better governance risk and compliance.
Streamlined Incident Response: Automation and integration improve security incident management.
Agility in Implementation: The SOAR module enables quick organizational adaptability.

In sectors requiring robust security defenses, such as finance and healthcare, ServiceNow Security Operations is implemented to manage security incidents, vulnerability assessments, and threat intelligence. The platform's integration with tools like Microsoft Defender allows for efficient data exchange and automated incident response, assisting companies in resolving issues such as phishing incidents, IP address whitelisting, and vulnerability management, enhancing their cybersecurity measures.

ServiceNow

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

Qualys Exposure Management vs. ServiceNow Security Operations

August 2026

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