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ServiceNow Security Operations vs Tenable Vulnerability Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
15th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (10th)
Tenable Vulnerability Manag...
Ranking in Risk-Based Vulnerability Management
3rd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
46
Ranking in other categories
Vulnerability Management (10th), Patch Management (14th)
 

Mindshare comparison

As of September 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.7%, up from 1.4% compared to the previous year. The mindshare of Tenable Vulnerability Management is 6.4%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Tenable Vulnerability Management6.4%
ServiceNow Security Operations1.7%
Other91.9%
Risk-Based Vulnerability Management
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
Chethan Gowda - PeerSpot reviewer
Windows Security Patching Operation III (Cyber Operations) at CBTS
Have maintained accurate vulnerability scans and gained actionable remediation insights across thousands of servers
Tenable Vulnerability Management agents are very lightweight, and the results we get are very accurate. The solutions they provide to us, assuming if one vulnerability exists, there will be a solution. The resolution they give us in wording will be the best solution. The exploit rates and the reports we get provide a lot of information, making it very easy for us to verify.The main benefit of integration with Tenable Vulnerability Management is that there will be no lack of missing vulnerabilities when it comes to the patching environment. That is one of the key aspects of why we have integrated Tenable to our patching tools. It has a vast capacity of pushing the data to our tools due to its capability and compatibility. That is also one of the reasons why we are using Tenable Vulnerability Management.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The ease of use is great."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The initial setup is mostly straightforward."
"It is easy to manage. Most of the information the tool provided helped to further investigate the vulnerability and its impact."
"The product offers good performance, with no bugs or glitches, and it doesn't crash or freeze."
"The initial setup is pretty straightforward."
"I would rate Tenable's dashboards and reporting capabilities for illustrating security posture a nine out of ten, with ten being the best."
"The solution is very simple to use."
"There is no burden of updating or upgrading this solution."
"The solution's most valuable feature is providing a single pane of visibility on all the infrastructure and its status."
 

Cons

"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"I would like to see new features added, particularly regarding the incident upgrading part."
"You can't connect to anything. It doesn't interact with things very well."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"One area that they could improve is technical support. Oftentimes, it's not as good as it should be."
"I don't recommend Tenable.io Vulnerability Management for web scanning"
"Technical support from Tenable is rated six out of ten. It needs improvement in response time and addressing feature requests promptly."
"Users get confused between VPR and CVSS ratings."
"The user interface could be improved by being able to change the user interface to fit your position or your job. The graphs are set in stone and you can only print reports."
"The solution’s pricing could be improved."
"Tenable.io Vulnerability Management could be improved with an increased number of dashboards and MSSP integration."
"The dashboard and the main panel could be better. It's lacking right now."
 

Pricing and Cost Advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"It is an expensive product."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Tenable.io is not known for being a cheap product."
"A yearly payment has to be made toward the solution's licensing costs."
"The tool is reasonably priced."
"There are additional features that can be licensed for an additional cost."
"The solution is not too expensive."
"The product costs us around $137,000 annually for 4000 to 5000 assets."
"On a scale of one to ten, where one is low, and ten is high price, I rate the pricing an eight. So, it is a pretty expensive solution."
"I would rate the pricing a five out of ten. It is in the middle."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
12%
Healthcare Company
6%
Comms Service Provider
6%
Financial Services Firm
14%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise3
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What's the difference between Tenable Nessus and Tenable.io Vulnerability Management?
Tenable Nessus is a vulnerability assessment solution that is both easy to deploy and easy to manage. The design of the program is such that if a company should desire to handle the installation t...
What needs improvement with Tenable.io Vulnerability Management?
In my opinion, I would like to see additional functions and improvements. Something related to AI would be a good addition.
What advice do you have for others considering Tenable.io Vulnerability Management?
I have purchased a license directly from Tenable, so I am working directly with Tenable and not through partners. My overall review rating for Tenable Vulnerability Management is eight.
 

Also Known As

No data available
Tenable.io
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Global Payments AU/NZ
Find out what your peers are saying about ServiceNow Security Operations vs. Tenable Vulnerability Management and other solutions. Updated: August 2026.
913,683 professionals have used our research since 2012.