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ServiceNow Security Operations vs VMware Carbon Black Endpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Incident Response
1st
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (11th)
VMware Carbon Black Endpoint
Ranking in Security Incident Response
7th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
64
Ranking in other categories
Endpoint Protection Platform (EPP) (38th), Endpoint Detection and Response (EDR) (36th), Ransomware Protection (8th)
 

Mindshare comparison

As of February 2026, in the Security Incident Response category, the mindshare of ServiceNow Security Operations is 7.5%, down from 19.4% compared to the previous year. The mindshare of VMware Carbon Black Endpoint is 4.6%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations7.5%
VMware Carbon Black Endpoint4.6%
Other87.9%
Security Incident Response
 

Featured Reviews

KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.
reviewer2689206 - PeerSpot reviewer
Senior VP, Technology & Leading Technology Office at a outsourcing company with 1,001-5,000 employees
Behavior analytics has strengthened threat prediction yet still needs to improve overall standing
Regarding the real-time monitoring feature with VMware Carbon Black Endpoint, it is helpful in addressing unseen threats. I find the behavior analysis feature beneficial. I assess VMware Carbon Black Endpoint's machine learning capabilities in detecting unknown threats as fantastic. The behavior and analytics feature employs machine learning, and these are features which make the product and give that distinguishing, differentiating factor. The intelligent threat hunting capabilities have impacted my customers' cybersecurity efforts by giving them the edge to be prepared well in advance. Whenever this feature provides prediction, you know what action to take. You are aware of a possible attack and what kind of attack it may be, so you are much better prepared.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The solution is stable."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The portal is easy to use and manage."
"It is a scalable solution...The initial setup was straightforward."
"The product allows us to focus on endpoint and antivirus protection."
"The tool is pretty stable."
"There's lots of very useful documentation online to help troubleshoot and learn about the product."
"The triage feature that shows you the whole chain of the malware is useful."
"Carbon Black CB Defense has helped improve my organization by allowing us to have better data so that we can do correlation and get visibility into the alerts."
"I rate Carbon Black CB Defense an eight out of ten for the ease of its initial setup."
 

Cons

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The dashboard and playbook creation will need to improve"
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The initial setup is complex."
"The tech support communicates, but it's just not with movement."
"In the past, we've seen some stability issues in the latest version releases. We tend to hang back one version just to make sure issues are fully resolved to avoid user disruption."
"A search bar in the investigation page and some AI-related tasks like outgoing alerts, or recent tactics that are being used in the market, must be embedded in the tool so that it's easier to find alerts."
"There could be more knowledge. I think they made a mistake when they took away the Check Point integration, because it provides more automation and also more threat intelligence."
"What was rolled out to my company are mixed versions of Carbon Black CB Defense, so what I'd like to see in the next release is more synchronization, where it can detect the endpoint that's running an old version and suggest updates."
"The feature set for the firewall needs improvement."
"The pricing could be more reasonable."
 

Pricing and Cost Advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"It is more expensive, but it's worth it. There are no additional costs beyond the standard licensing fee."
"The pricing is very high."
"The price for the solution is completely at government level, meaning one which is very high."
"The pricing is annually based and operates through another department than mine."
"Carbon Black provides competitive pricing."
"This is a really expensive product and we pay licensing fees on a yearly basis."
"In terms of licensing costs, Carbon Black CB Defense was all associated with CROW and the services my company is using with them, so it came all-inclusive."
"CB Defense is available on a yearly subscription and is priced by the number of endpoints."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
13%
Computer Software Company
6%
Government
5%
Financial Services Firm
12%
Government
9%
Computer Software Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise9
Large Enterprise31
 

Questions from the Community

What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple hi...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection an...
What do you like most about Carbon Black CB Defense?
VMware Carbon Black Endpoint is a highly stable solution.
 

Also Known As

No data available
Carbon Black CB Defense, Bit9, Confer
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Netflix, Progress Residential, Indeed, Hologic, Gentle Giant, Samsung Research America
Find out what your peers are saying about ServiceNow Security Operations vs. VMware Carbon Black Endpoint and other solutions. Updated: December 2025.
881,757 professionals have used our research since 2012.