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ServiceNow Security Operations vs The NodeZero Platform by Horizon3.ai comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
17th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
The NodeZero Platform by Ho...
Ranking in Risk-Based Vulnerability Management
3rd
Average Rating
8.8
Reviews Sentiment
6.0
Number of Reviews
29
Ranking in other categories
Vulnerability Management (6th), Advanced Threat Protection (ATP) (14th), Penetration Testing Services (1st), Breach and Attack Simulation (BAS) (1st), AI-Powered Penetration Testing (1st)
 

Mindshare comparison

As of November 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.8%, up from 1.3% compared to the previous year. The mindshare of The NodeZero Platform by Horizon3.ai is 3.7%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
The NodeZero Platform by Horizon3.ai3.7%
ServiceNow Security Operations1.8%
Other94.5%
Risk-Based Vulnerability Management
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
Brent Hamlin - PeerSpot reviewer
Infrastructure Manager at a construction company with 501-1,000 employees
Continuous threat scanning has improved remediation time and strengthened executive reporting
The best features that The NodeZero Platform by Horizon3.ai offers include the automated scans, which are great to use; you set it, scope it, and let it go, which works really well. The executive reporting feature is impactful for me as a manager, providing a strong foundation to give quarterly and yearly reports to our executives and board to see the state of our infrastructure from a security standpoint. The level of detail and clarity in the executive reports from The NodeZero Platform by Horizon3.ai absolutely helps me communicate effectively with leadership. They are detailed enough for me to extract the necessary information tailored for the executives and to provide a broader perspective on our mitigation efforts or accepted risk stance and where additional controls exist. The NodeZero Platform by Horizon3.ai has positively impacted my organization by giving us a better continuous picture of our security posture, what's exploitable, and what can be used against the organization. It allows us to run scans whenever needed, unlike a single third-party system that only provides a snapshot in time; our processes must be ongoing as the security landscape is dynamic. NodeZero's endpoint security effectiveness feature impacts my understanding of potential security threats by providing a clear picture of both the external and internal landscapes within my organization, enabling me to prioritize and adjust as needed for vulnerabilities such as WordPress plugin issues or user enumerations and software code version assessments. I have built The NodeZero Platform by Horizon3.ai into our weekly and monthly workflows for security CI/CD, and we scan our externally accessible assets every week to address anything quickly if it comes up. That includes our firewalls, websites, and anything that is an external web server, which we scan weekly, while the monthly scans are for internal systems that feed our security CI/CD pipeline, enabling us to action across and prioritize any vulnerabilities caught by The NodeZero Platform by Horizon3.ai.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow Security Operations has helped me in getting more precise results."
"Reduces time to closure and closure metrics for vulnerabilities."
"Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow, ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations."
"The NodeZero Platform is amazing; what I love most about it is that it's automated and comparable to the manual pen testing we did with a third-party company, but with the added benefit of unlimited retesting to validate fixes."
"After the third party conducts the pen test, The NodeZero Platform is run, and it finds the same things they found and sometimes a few other things that they did not even identify."
"Penetration testing and scans are useful features."
"I believe that The NodeZero Platform by Horizon3.ai has kept me safer in a cybersecurity sense."
"What I appreciate the most about The NodeZero Platform by Horizon3.ai is its distinctive competitive advantage, which is the ability to bundle multiple security solutions into one single tool."
"The best feature of The NodeZero Platform by Horizon3.ai is that it is an autonomous pen testing tool that knows how to penetrate into the system automatically and perform lateral movement inside the network without the need for scripting."
"The NodeZero Platform by Horizon3.ai has positively impacted my organization by giving us a better continuous picture of our security posture, what's exploitable, and what can be used against the organization."
"I rate the stability of the NodeZero Platform a ten out of ten."
 

Cons

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Report generation within ServiceNow can take some time."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"A one-year delay from their go-live date is a bit too long."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"You can't connect to anything. It doesn't interact with things very well."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"I would like to see an improvement in the notification management."
"When it comes to the stability of The NodeZero Platform by Horizon3.ai, I would rate it around seven to eight because the stability is not that high initially due to the need for daily updates and modifications as new vulnerabilities appear."
"We did hundreds of tests, so that is why we did not continue, as it was very expensive for a very low yield."
"The downsides of The NodeZero Platform by Horizon3.ai are that it is an expensive tool; it is a very expensive tool."
"The areas for improvement for The NodeZero Platform involve integration and automation. It would be beneficial if it could integrate directly with vulnerability management tools that would allow the platform to automatically import data, identify vulnerable systems, and test targets immediately, potentially even enabling automated feedback loops for rescanning since the process is currently manual."
"One of the areas where improvement is needed is in the visibility and reporting for large enterprises."
"Running these tests does take quite a while to complete for the first time since we are conducting every single test, and it actually took several weeks."
"The only issue we’ve encountered is that sometimes the scans take a long time to complete."
 

Pricing and Cost Advice

"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Outsourcing Company
6%
Healthcare Company
6%
Comms Service Provider
10%
Manufacturing Company
9%
Outsourcing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise12
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What needs improvement with Horizon3.ai?
In my opinion, The NodeZero Platform by Horizon3.ai could be improved by continuing to add new features, such as cloud pentesting, which is currently one of the buzzwords. Kubernetes has just been ...
What is your primary use case for Horizon3.ai?
We use The NodeZero Platform by Horizon3.ai to perform pentests for our customers, and we have built services around it so that customers can book a one-off pentest or continuous pentesting with us...
What advice do you have for others considering Horizon3.ai?
I would actually give The NodeZero Platform by Horizon3.ai a ten out of ten. I am giving it a ten because we have come from other vendors that do something similar, and we simply noticed that the c...
 

Also Known As

No data available
Horizon3.ai
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Government agencies, Defense Industrial Base organizations, and enterprises in regulated industries such as finance, healthcare, manufacturing, and criticalinfrastructure rely on NodeZero to meet rigorous security and compliance requirements with continuous, scheduled, and on-demand testing.
Find out what your peers are saying about ServiceNow Security Operations vs. The NodeZero Platform by Horizon3.ai and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.