IBM Security QRadar and ServiceNow Security Operations compete in the security management category. IBM Security QRadar seems to have the upper hand due to its comprehensive security analytics features, while ServiceNow shines in IT service management integration.
Features: IBM Security QRadar offers scalability, easy extraction of raw log information, and seamless integration with various security products. It provides automatic log source identification, comprehensive inbuilt rules, and reports. ServiceNow Security Operations focuses on IT service management integration, with features for workflows, incident response, and governance risk compliance, enhancing its value for streamlining IT processes.
Room for Improvement: IBM Security QRadar could enhance its incident management interface, simplify deployment setup, and improve user interfaces. There's also a need for better integration with other security products. ServiceNow Security Operations could improve CMDB data accuracy, ease of integration with third-party tools, and provide more intuitive interfaces, alongside better documentation and support.
Ease of Deployment and Customer Service: IBM Security QRadar supports on-premises, hybrid, and cloud deployment models, although users report variable technical support with some delays. ServiceNow Security Operations also offers hybrid, on-premises, and cloud deployments and is praised for its customer service, though there is a need to improve technical interaction and documentation.
Pricing and ROI: IBM Security QRadar is seen as an expensive solution with a pricing model based on events per second, though users note a positive ROI from its robust data insights. ServiceNow Security Operations offers competitive pricing with comprehensive security management capabilities. However, costs can vary based on specific enterprise needs and usage scales.
IBM Security QRadar (recently acquired by Palo Alto Networks) is a security and analytics platform designed to defend against threats and scale security operations. This is done through integrated visibility, investigation, detection, and response. QRadar empowers security groups with actionable insights into high-priority threats by providing visibility into enterprise security data. Through centralized visibility, security teams and analysts can determine their security stance, which areas pose a potential threat, and which areas are critical. This will help streamline workflows by eliminating the need to pivot between tools.
IBM Security QRadar is built to address a wide range of security issues and can be easily scaled with minimal customization effort required. As data is ingested, QRadar administers automated, real-time security intelligence to swiftly and precisely discover and prioritize threats. The platform will issue alerts with actionable, rich context into developing threats. Security teams and analysts can then rapidly respond to minimize the attackers' strike. The solution will provide a complete view of activity in both cloud-based and on-premise environments as a large amount of data is ingested throughout the enterprise. Additionally, QRadar’s anomaly detection intelligence enables security teams to identify any user behavior changes that could be indicators of potential threats.
IBM QRadar Log Manager
To better help organizations protect themselves against potential security threats, attacks, and breaches, IBM QRadar Log Manager gathers, analyzes, preserves, and reports on security log events using QRadar Sense Analytics. All operating systems and applications, servers, devices, and applications are converted into searchable and actionable intelligent data. QRadar Log Manager then helps organizations meet compliance reporting and monitoring requirements, which can be further upgraded to QRadar SIEM for a more superior level of threat protection.
Some of QRadar Log Manager’s key features include:
Reviews from Real Users
IBM Security QRadar is a solution of choice among users because it provides a complete solution for security teams by integrating network analysis, log management, user behavior analytics, threat intelligence, and AI-powered investigations into a single solution. Users particularly like having a single window into their network and its ability to be used for larger enterprises.
Simon T., a cyber security services operations manager at an aerospace/defense firm, notes, "The most valuable thing about QRadar is that you have a single window into your network, SIEM, network flows, and risk management of your assets. If you use Splunk, for instance, then you still need a full packet capture solution, whereas the full packet capture solution is integrated within QRadar. Its application ecosystem makes it very powerful in terms of doing analysis."
A management executive at a security firm says, "What we like about QRadar and the models that IBM has, is it can go from a small-to-medium enterprise to a larger organization, and it gives you the same value."
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
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