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Torq pros and cons

Vendor: Torq
4.3 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Torq has the potential to reduce workforce requirements and time needed for related activities.
It auto-closed 511 cases in quarter four alone.
Torq is considered an essential part of many systems.
Users found that it transformed IT work by showcasing potential upon use.
In a review of 100 vendors, Torq is ranked in the top five for delivering personal investment return through efficient workflows.

CONS

Torq captures data but cannot differentiate between agent hostname and backend Internet hostname.
Stability issues include lagging, crashing, and downtime.
Initial deployment of Torq was challenging.
Workflows with AI steps produce inconsistent results, reducing usability.
 

Torq Pros review quotes

reviewer2767650 - PeerSpot reviewer
Senior Consultant at a university with 10,001+ employees
Oct 22, 2025
As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities.
TR
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
Jan 14, 2026
Using that one piece of AI, we auto-closed 511 cases in quarter four alone.
reviewer2798670 - PeerSpot reviewer
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Jan 21, 2026
What I appreciate most about Torq is that it is an essential part of our system.
Learn what your peers think about Torq. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
reviewer2800071 - PeerSpot reviewer
Information Technology Specialist at a media company with 201-500 employees
Feb 1, 2026
If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me.
 

Torq Cons review quotes

reviewer2767650 - PeerSpot reviewer
Senior Consultant at a university with 10,001+ employees
Oct 22, 2025
It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet.
TR
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
Jan 14, 2026
Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes.
reviewer2798670 - PeerSpot reviewer
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Jan 21, 2026
The initial deployment of Torq was not easy.
Learn what your peers think about Torq. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
reviewer2800071 - PeerSpot reviewer
Information Technology Specialist at a media company with 201-500 employees
Feb 1, 2026
Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree.