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Torq pros and cons

Vendor: Torq
4.3 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

With Torq, the need to handle fewer alerts is evident, providing all necessary information without requiring connections to different vendors.
The use of Torq enhances SOC analyst efficiency, demonstrating potential for reducing workforce requirements and time for related activities.
Torq's AI capability significantly improved efficiency, allowing for the auto-closure of 511 cases in a single quarter.
Torq provides substantial investment returns by transforming efforts into valuable workflows.
Torq's unified approach to AI, SOAR, automation, and case management surpasses the experience of managing multiple point tools.

CONS

MCP connection to case management was problematic.
Trouble differentiating between agent hostname and backend Internet hostname.
Stability issues included lagging, crashing, and downtime.
AI workflow results were inconsistent.
Torq's pricing is considered expensive.
 

Torq Pros review quotes

TR
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
Jan 14, 2026
Using that one piece of AI, we auto-closed 511 cases in quarter four alone.
R Nandasana - PeerSpot reviewer
Senior Information Technology Security Consultant at Mideast Data Systems
May 6, 2026
Torq has helped a lot regarding SOC analyst efficiency.
reviewer2800071 - PeerSpot reviewer
Information Technology Specialist at a media company with 201-500 employees
Feb 1, 2026
If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me.
Learn what your peers think about Torq. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Alon Barazani - PeerSpot reviewer
SOC Analyst at AppsFlyer
Feb 5, 2026
Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn.
reviewer2802333 - PeerSpot reviewer
Senior Cyber Architect at a manufacturing company with 10,001+ employees
Feb 18, 2026
Any request that comes in, regardless of how complex it is, I can accomplish it with Torq.
reviewer2767650 - PeerSpot reviewer
Senior Consultant at a university with 10,001+ employees
Oct 22, 2025
As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities.
reviewer2798670 - PeerSpot reviewer
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Jan 21, 2026
What I appreciate most about Torq is that it is an essential part of our system.
 

Torq Cons review quotes

TR
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
Jan 14, 2026
Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes.
R Nandasana - PeerSpot reviewer
Senior Information Technology Security Consultant at Mideast Data Systems
May 6, 2026
Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content.
reviewer2800071 - PeerSpot reviewer
Information Technology Specialist at a media company with 201-500 employees
Feb 1, 2026
Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree.
Learn what your peers think about Torq. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Alon Barazani - PeerSpot reviewer
SOC Analyst at AppsFlyer
Feb 5, 2026
We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management.
reviewer2802333 - PeerSpot reviewer
Senior Cyber Architect at a manufacturing company with 10,001+ employees
Feb 18, 2026
Regarding the pricing of Torq, I would say it is expensive.
reviewer2767650 - PeerSpot reviewer
Senior Consultant at a university with 10,001+ employees
Oct 22, 2025
It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet.
reviewer2798670 - PeerSpot reviewer
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Jan 21, 2026
The initial deployment of Torq was not easy.