Try our new research platform with insights from 80,000+ expert users

IBM Resilient vs ServiceNow Security Operations comparison

IBM and ServiceNow are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.0, while ServiceNow is ranked #1 with an average rating of 8.1. IBM holds a 8.7% mindshare in IRP, compared to ServiceNow’s 13.2% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.
IBM Resilient
Read 18 IBM Resilient reviews
  • 1,228 Views
  • 233 Comparison Views
75% willing to recommend
ServiceNow Security Operations
Read 22 ServiceNow Security Operations reviews
  • 2,198 Views
  • 308 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Dec 5, 2024

IBM Resilient and ServiceNow Security Operations are both key players in the security operations category. ServiceNow holds a slight edge due to its broader IT management capabilities and integrated platform approach.

Features: IBM Resilient offers seamless integration with IBM QRadar, dynamic playbooks for flexible incident response, and comprehensive incident management capabilities. ServiceNow Security Operations provides integration across ITSM and GRC functions, a unified platform for digital transformation, and robust vulnerability response features.

Room for Improvement: IBM Resilient could enhance third-party integrations, customization options, and pricing strategies. ServiceNow Security Operations may benefit from simplifying its setup processes, improving dashboards, and enhancing CMDB data accuracy.

Ease of Deployment and Customer Service: IBM Resilient predominantly deploys on-premises with some cloud options, which can complicate integration and setup. Its technical support is positive but sometimes slow. ServiceNow offers hybrid and public cloud solutions, providing deployment flexibility, with customer support that could improve in responsiveness and documentation.

Pricing and ROI: IBM Resilient is known for moderate-to-high pricing, which may be challenging for some users, though it offers time-saving benefits. ServiceNow Security Operations is also pricey but slightly more affordable than certain competitors, with extensive features that justify the investment.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed IBM Resilient vs. ServiceNow Security Operations Report (Updated: September 2025).
Buyer's Guide
IBM Resilient vs. ServiceNow Security Operations
September 2025
Download the complete report
Helped 868,759 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Resilient
Ranking in Security Incident Response
3rd
Ranking in Security Orchestration Automation and Response (SOAR)
15th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Incident Response
1st
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of October 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 8.7%, down from 11.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 13.2%, down from 19.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations13.2%
IBM Resilient8.7%
Other78.1%
Security Incident Response
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
Read full review
George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a good solution that we recommend for customers."
"The solution is easy to use."
"The solution is simple to use and to integrate with IBM QRadar."
"The solution is very easy to use."
"The product is very good at incident response."
"Its flexibility is the most valuable."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
"It is a stable solution...It is a scalable solution."
More IBM Resilient pros
"It has helped optimize security costs by consolidating multiple tools into one platform."
"My favorite feature is the application vulnerability scanner."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The ease of use is great."
More ServiceNow Security Operations pros
 

Cons

"IBM Resilient is quite complex, including its configuration."
"The response time of the support is an area of concern where improvements are required."
"What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products."
"The implementation could be a bit simpler."
"Its price needs improvement."
"The integration could be improved so that it is easy to integrate with other solutions."
"The product must provide more integration with other tools."
"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."
More IBM Resilient cons
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The initial setup is difficult."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The dashboard and playbook creation will need to improve"
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"There is a license you need to pay for in order to use this product."
"It is very expensive."
"Pricing for the solution is good, in my opinion."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"We could create unlimited users using the license we had purchased."
"The cost of the product is quite high."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
More IBM Resilient pricing and cost advice
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
report
See which vendors are best for you
Use our free recommendation engine to learn which Security Incident Response solutions are best for your needs.
See recommendations
868,759 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
36%
Computer Software Company
8%
Comms Service Provider
6%
Manufacturing Company
6%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
See all answers
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
See all answers
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
It is relatively expensive but manageable.
See all answers
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
See all answers
 

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient Logo
Palo Alto Networks Cortex XSOAR vs IBM Resilient
Compared 27% of the time
Splunk SOAR vs IBM Resilient Logo
Splunk SOAR vs IBM Resilient
Compared 20% of the time
IBM Security QRadar vs IBM Resilient Logo
IBM Security QRadar vs IBM Resilient
Compared 14% of the time
Fortinet FortiSOAR vs IBM Resilient Logo
Fortinet FortiSOAR vs IBM Resilient
Compared 10% of the time
ThreatConnect Threat Intelligence Platform (TIP) vs IBM Resilient Logo
ThreatConnect Threat Intelligence Platform (TIP) vs IBM Resilient
Compared 6% of the time
More IBM Resilient Competitors
Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 22% of the time
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Logo
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 19% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 12% of the time
Tines vs ServiceNow Security Operations Logo
Tines vs ServiceNow Security Operations
Compared 8% of the time
Microsoft Defender Vulnerability Management vs ServiceNow Security Operations Logo
Microsoft Defender Vulnerability Management vs ServiceNow Security Operations
Compared 4% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
IBM Resilient
September 2025
IBM Resilient reportDownload IBM Resilient product report
Buyer's Guide
ServiceNow Security Operations
September 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

Golden Living, Health Equity, USA Funds
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
IBM Resilient vs. ServiceNow Security Operations
September 2025
Free Report: IBM Resilient vs. ServiceNow Security Operations
Find out what your peers are saying about IBM Resilient vs. ServiceNow Security Operations and other solutions. Updated: September 2025.
DOWNLOAD NOW
868,759 professionals have used our research since 2012.
See our IBM Resilient vs. ServiceNow Security Operations report.

We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.