IBM Resilient vs ServiceNow Security Operations comparison

IBM and ServiceNow are both solutions in the Security Incident Response category. IBM is ranked #4 with an average rating of 7.0, while ServiceNow is ranked #1 with an average rating of 8.1. IBM holds a 8.5% mindshare in IRP, compared to ServiceNow’s 14.6% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

IBM Resilient

Read 18 IBM Resilient reviews

1,290 Views
219 Comparison Views

75% willing to recommend

ServiceNow Security Operations

Read 22 ServiceNow Security Operations reviews

2,343 Views
328 Comparison Views

95% willing to recommend

IBM Resilient

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

IBM Resilient and ServiceNow Security Operations are both key players in the security operations category. ServiceNow holds a slight edge due to its broader IT management capabilities and integrated platform approach.

Features: IBM Resilient offers seamless integration with IBM QRadar, dynamic playbooks for flexible incident response, and comprehensive incident management capabilities. ServiceNow Security Operations provides integration across ITSM and GRC functions, a unified platform for digital transformation, and robust vulnerability response features.

Room for Improvement: IBM Resilient could enhance third-party integrations, customization options, and pricing strategies. ServiceNow Security Operations may benefit from simplifying its setup processes, improving dashboards, and enhancing CMDB data accuracy.

Ease of Deployment and Customer Service: IBM Resilient predominantly deploys on-premises with some cloud options, which can complicate integration and setup. Its technical support is positive but sometimes slow. ServiceNow offers hybrid and public cloud solutions, providing deployment flexibility, with customer support that could improve in responsiveness and documentation.

Pricing and ROI: IBM Resilient is known for moderate-to-high pricing, which may be challenging for some users, though it offers time-saving benefits. ServiceNow Security Operations is also pricey but slightly more affordable than certain competitors, with extensive features that justify the investment.

To learn more, read our detailed IBM Resilient vs. ServiceNow Security Operations Report (Updated: July 2025).

Buyer's Guide

IBM Resilient vs. ServiceNow Security Operations

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

4th

Ranking in Security Orchestration Automation and Response (SOAR)

16th

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Security Operations

Ranking in Security Incident Response

1st

Ranking in Security Orchestration Automation and Response (SOAR)

5th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Risk-Based Vulnerability Management (10th)

Mindshare comparison

As of August 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 8.5%, down from 9.9% compared to the previous year. The mindshare of ServiceNow Security Operations is 14.6%, down from 14.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

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George Devasia

DevOps Team Lead at Tata Consultancy

Communication and organization improve support teams and works well with enterprises

I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"IBM Resilient is scalable."

"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."

"It's really simple and has a flexible interface."

"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."

"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."

"The solution is reliable in our usage."

"What I like most about IBM Resilient is that it has a complete stack, which means you don't need to use different OEM products because you have all you need under the IBM Resilient umbrella. You don't need to worry much about integrations and components because you're working with tested and proven architecture."

"Its flexibility is the most valuable."

More IBM Resilient pros

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"The solution is available over the cloud and is easy to manage."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"It's stable."

"It has helped optimize security costs by consolidating multiple tools into one platform."

More ServiceNow Security Operations pros

Cons

"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."

"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."

"Its price needs improvement."

"The product must provide more integration with other tools."

"The ability to analyze incidents needs to be improved in the solution."

"Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution."

"The initial setup is complex."

"The response time of the support is an area of concern where improvements are required."

More IBM Resilient cons

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"Report generation within ServiceNow can take some time."

"The threat intelligence module needs a better dashboard."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"We'd like customization to be easier in terms of the UI and using the dashboards."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

"The dashboard and playbook creation will need to improve"

More ServiceNow Security Operations cons

Pricing and Cost Advice

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"We could create unlimited users using the license we had purchased."

"It is very expensive."

"There is a license you need to pay for in order to use this product."

"Pricing for the solution is good, in my opinion."

"The cost of the product is quite high."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

More IBM Resilient pricing and cost advice

"The product is more expensive than other solutions."

"It is an expensive product."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"This product is a good value for the money."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

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Top Industries

By visitors reading reviews

Financial Services Firm

35%

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Financial Services Firm

20%

Manufacturing Company

13%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

See all answers

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

See all answers

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

See all answers

What needs improvement with ServiceNow Security Operations?

In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...

See all answers

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient

Compared 33% of the time

IBM Security QRadar vs IBM Resilient

Compared 18% of the time

Splunk SOAR vs IBM Resilient

Compared 18% of the time

Fortinet FortiSOAR vs IBM Resilient

Compared 10% of the time

DFLabs IncMan SOAR vs IBM Resilient

Compared 6% of the time

More IBM Resilient Competitors

Splunk SOAR vs ServiceNow Security Operations

Compared 21% of the time

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 19% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 12% of the time

Tines vs ServiceNow Security Operations

Compared 8% of the time

Fortinet FortiSOAR vs ServiceNow Security Operations

Compared 4% of the time

More ServiceNow Security Operations Competitors

Product Reports

Buyer's Guide

IBM Resilient

August 2025

Download IBM Resilient product report

Buyer's Guide

ServiceNow Security Operations

July 2025

Download ServiceNow Security Operations product report

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Golden Living, Health Equity, USA Funds

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

IBM Resilient vs. ServiceNow Security Operations

July 2025

Free Report: IBM Resilient vs. ServiceNow Security Operations

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