IBM Resilient vs ServiceNow Security Operations comparison

IBM Resilient vs. ServiceNow Security Operations

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

3rd

Ranking in Security Orchestration Automation and Response (SOAR)

11th

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Security Operations

Ranking in Security Incident Response

1st

Ranking in Security Orchestration Automation and Response (SOAR)

6th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Risk-Based Vulnerability Management (10th)

Mindshare comparison

As of July 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 8.8%, down from 9.9% compared to the previous year. The mindshare of ServiceNow Security Operations is 15.7%, up from 14.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."

"This is a good solution that we recommend for customers."

"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."

"The solution is reliable in our usage."

"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."

"It is a stable solution...It is a scalable solution."

"The product is very good at incident response."

"The UBA, User Behavior Analytics, is very good."

More IBM Resilient pros

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"It's stable."

"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"My favorite feature is the application vulnerability scanner."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

More ServiceNow Security Operations pros

Cons

"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."

"The integration could be improved so that it is easy to integrate with other solutions."

"The initial setup is complex."

"The product must provide more integration with other tools."

"The response time of the support is an area of concern where improvements are required."

"The tool needs to improve its documentation on license scripts."

"The product needs a bit more development."

"The implementation could be a bit simpler."

More IBM Resilient cons

"There is room for improvement in terms of developer support and documentation."

"The initial setup is difficult."

"The dashboard and playbook creation will need to improve"

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"Report generation within ServiceNow can take some time."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."

"The threat intelligence module needs a better dashboard."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"Pricing for the solution is good, in my opinion."

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

"There is a license you need to pay for in order to use this product."

"It is very expensive."

"The cost of the product is quite high."

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"We could create unlimited users using the license we had purchased."

More IBM Resilient pricing and cost advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The product is more expensive than other solutions."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"It is an expensive product."

"This product is a good value for the money."

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860,592 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

33%

Computer Software Company

11%

Manufacturing Company

Government

Financial Services Firm

19%

Manufacturing Company

12%

Computer Software Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

What needs improvement with ServiceNow Security Operations?

In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...

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Microsoft Sentinel vs ServiceNow Security Operations

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Product Reports

IBM Resilient

Download IBM Resilient product report

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Golden Living, Health Equity, USA Funds

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

IBM Resilient vs. ServiceNow Security Operations