IBM Resilient vs Splunk SOAR comparison

Why PeerSpot?

IBM and Splunk are both solutions in the Security Orchestration Automation and Response (SOAR) category. IBM is ranked #19, while Splunk is ranked #1 with an average rating of 8.2. Additionally, 75% of IBM users are willing to recommend the solution, compared to 92% of Splunk users who would recommend it.

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Executive SummaryUpdated on Mar 29, 2026

IBM Resilient and Splunk SOAR are prominent contenders in the SOAR category, each providing distinct features and integration capabilities. IBM Resilient holds an advantage in integrated IBM solutions, while Splunk SOAR excels in third-party integration versatility.

Features: IBM Resilient is notable for dynamic playbook creation, robust incident response capabilities, and deep integration with IBM solutions like QRadar. It offers a mature design adaptable to various environments. Splunk SOAR is recognized for its powerful automation, extensive third-party integrations, and a user-friendly playbook system that enhances response time and minimizes manual labor.

Room for Improvement: IBM Resilient needs enhanced compatibility with non-IBM products and broader third-party integrations, along with competitive pricing and more proactive support services. Splunk SOAR can improve in playbook customization and simplify its user interface, demanding better training materials and refining its integration processes.

Ease of Deployment and Customer Service: IBM Resilient primarily functions on-premises with initial setup complexities, especially with non-IBM products, and offers reactive customer support. Splunk SOAR provides flexible deployment options, including cloud environments, but its technical support response times vary, though the escalation process tends to yield favorable outcomes.

Pricing and ROI: IBM Resilient's pricing is high and based on user count, which raises concerns despite acknowledged operational efficiency gains. Splunk SOAR also employs a user-based licensing model, which can be expensive for smaller enterprises, but offers value in automation capabilities and workflow efficiency, with pricing models adapting to usage volume.

To learn more, read our detailed IBM Resilient vs. Splunk SOAR Report (Updated: September 2026).

Buyer's Guide

IBM Resilient vs. Splunk SOAR

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Featured Reviews

AdityaDesai

Solutions Architect at ProArch

Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency

Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

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Dhirendra-Thapliyal

Team Lead at MindTree

An excellent tool for incident response that provides good support to its users

IBM Resilient is a good tool for medium or big organizations. Before buying the product, we must check whether IBM Resilient supports the security tools we have. Then we can leverage the tools. Overall, it is a good tool for incident response. We have seen multiple incidents where the containment was done by the tool. We don't have to use different tools for containment. The solution is one of the oldest tools for the SOAR platform. I will not rate the tool a ten out of ten because there are some glitches that need improvements. Overall, I rate the solution an eight out of ten.

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Vikash Kushwaha

Full-Stack Software Engineer at mindpathtech

Automated playbooks have transformed incident response and now protect critical services

The biggest advantage I see from my personal experience as an integrator with Splunk SOAR is that it integrates with most of the security features among the Defenders, Microsoft Defender, firewalls, CloudWatch, and AWS security agents, as well as EC2 machines, firewalls, EDR, IAM, email security, and antivirus. It automates the security process over phishing emails and any other brute force attacks. It helps quite a lot because if 100 phishing emails were sent to a domain, a developer can only reach one, two, or five, but for hundreds of others, it actually supports better automated playbooks and provides major security. Splunk SOAR introduced some new and innovative capabilities or approaches that transformed the way my SOC operates. Splunk SOAR provides playbooks for automatic security features, such as for firewalls, phishing mails, and utilizing Defenders or virtual tools. A playbook maintains its algorithms or processes, so if any kind of security issue arises, the playbook automatically runs and handles actions such as IP blocking or resolving brute force attacks, notifying the admin about suspicious users. After implementing Splunk SOAR, the training process for my SOC team to use playbooks takes a long time during the whole integration part, as it retrieves all credentials from us, whether for an EC2 machine or any antivirus. It takes about one to two months for the team to fully sustain and know the processes of the playbooks and security, particularly for three or four individuals in the cyber security or DevOps team. Splunk SOAR significantly reduces the time spent on monotonous security tasks. In banking, insurance, or healthcare, automated services for addressing phishing emails and security threats are common. Having a manual workforce of two or three individuals can only handle five or ten security threats while Splunk SOAR automates the entire process across apps and machines, making it easier and notifying the admin about the threats. If someone tries to breach, Splunk SOAR immediately processes incoming requests, validating them and blocking any unsecured requests, which reduces a lot of time and effort. With the help of the playbook viewer, I assess the visibility provided by Splunk SOAR as very positive, especially for security purposes. If someone is attacked by 100 users, it blocks all the users, while individual developers such as myself can only handle two or three at a time. The automated process of Splunk SOAR handles all the processes concurrently, making it a game-changing solution. It helps reduce mean time to resolve (MTTR). It takes around 10 to 20 minutes to resolve one incident through the whole process and notify the admin of the issue. If there are multiple incidents, calculating the time taken for each, it generally requires around 40 to 50 minutes to resolve five incidents.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."

"Torq has changed the day-to-day experience for my security analysts and me by saving literally thousands of man-hours per month since we have implemented some of these use cases."

"Torq offers the best feature through integration with AI."

"Almost four or five hours of work is now completed in four or five minutes."

"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."

"Once I started to use the system and I saw the potential, it changed all of our work in IT."

More Torq pros

"The product is very good at incident response."

"The solution is simple to use and to integrate with IBM QRadar."

"IBM Resilient is scalable."

"It is a stable solution...It is a scalable solution."

"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."

"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."

"The solution is reliable in our usage."

"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."

More IBM Resilient pros

"Since deploying Splunk SOAR, there has been a notable reduction in time spent on monotonous security tasks, which I estimate to be around 95%, enabling my team to focus on more strategic initiatives."

"Scalability is the best feature of the solution."

"The most valuable feature is the risk-based access control."

"Splunk SOAR's extensive library of pre-built integrations allows it to connect with a vast array of popular security and IT applications, streamlining workflows across our existing security stack."

"The ability to automate Splunk SOAR and customize the playbook use cases is the most valuable feature and is very exciting for me."

"The best feature that Splunk SOAR offers is the no-code/low-code functionality."

"In Splunk SOAR, I find the playbooks valuable. We get to create multiple playbooks, and within each playbook, there is a different type of investigation attached to it, which helps out an analyst or new analysts coming on board."

"Technical support is helpful."

More Splunk SOAR pros

Cons

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."

"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."

"Torq can probably use more ML and look at what can be closed and what cannot be closed in terms of data classification."

"The workflow and execution-based charges seem misleading as this was not discussed initially, and creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers."

"Torq can be improved by adding some more features, such as adding more automation and providing a no-code option so I don't have to code for everything."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"However, we did encounter some problems with custom steps, which definitely affected our progress, and the speed of bug fixes is also a bit slower than expected."

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

More Torq cons

"The response time of the support is an area of concern where improvements are required."

"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."

"Its price and technical support need improvement."

"The implementation could be a bit simpler."

"The initial setup is complex."

"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."

"The product must provide more integration with other tools."

"The initial setup is not straightforward or simple. It's quite complex."

More IBM Resilient cons

"The dashboard could be improved and some other features. SOAR should integrate network capabilities, allowing us to also monitor the WLAN network. Splunk is also expensive and difficult for beginners to learn. It's hard for a new user to figure out how to visualize old threat data. It took two to three months to learn with hands-on experience how to use the dashboard, visualize events, and analyze threats."

"I have not seen a return on investment. We have not realized any measurable business outcomes, such as cost savings or risk reduction, from using Splunk SOAR."

"From the improvement point of view regarding Splunk SOAR, I suggest including more types of LLM models such as autonomous AI models including Anthropic and Opus 4.6, as well as creating a playground for new users to work on these, which will significantly help solve complex problems and assist new companies in understanding how Splunk works easily."

"When it comes to Splunk SOAR, in terms of improvement, I feel there should be some pre-deployed solutions available."

"Improving the integration ecosystem can raise the quality of the bottom tier of the integrations so that they can work better out of the box."

"Creating playbooks using the solution’s playbook editor, for me, is very cumbersome. There have been instances where I have said to myself that I just don't want to use this editor. I might just use a code block and write my own code within it... The functionality in the playbook editor is 80 percent there, but that 20 percent is still lacking. They could make it more efficient."

"While there have been improvements to the investigation process, particularly with the playbook data, the current log review method is cumbersome."

"We face some challenges with accuracy, particularly with false negatives and positives; we need to perform manual verification on internal threats but find it acceptable for external IOCs."

More Splunk SOAR cons

Pricing and Cost Advice

Information not available

"We could create unlimited users using the license we had purchased."

"Pricing for the solution is good, in my opinion."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"The cost of the product is quite high."

"There is a license you need to pay for in order to use this product."

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

More IBM Resilient pricing and cost advice

"The tool is not cheap."

"It's very overpriced because it is based on the number of users. There is no bulk licensing."

"The cost is high and the licensing is on an annual basis."

"Splunk SOAR is an expensive solution for an organization of our size."

"We renewed it this year. This year was the first time there was a dramatic increase in the price. It was kind of non-negotiable. It was just a high increase. We had internal communications, and it was definitely a surprise to us. In a short time frame, we renewed it this year. Prices are going up everywhere, but they are not always justifiable, at least not to our eyes. The pricing this year was definitely a big shock."

"Splunk SOAR is moderately priced, neither cheap nor overly expensive."

"The licensing cost is reasonable."

"In my opinion, the price is high, but if you want good products, you have to be willing to pay for them."

More Splunk SOAR pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Outsourcing Company

11%

Comms Service Provider

11%

Manufacturing Company

10%

Financial Services Firm

17%

Manufacturing Company

10%

Outsourcing Company

10%

Construction Company

Financial Services Firm

12%

Manufacturing Company

11%

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	6
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	25
Midsize Enterprise	9
Large Enterprise	54

Questions from the Community

What needs improvement with Torq?

What has not worked as well as I hoped with Torq is related to product data management and storing data, although it ...

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What is your primary use case for Torq?

My main use case for Torq is for managing IT services and providing faster response.

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What advice do you have for others considering Torq?

I would rate Torq a 10 on a scale of 1 to 10. I chose this rating because customer service is excellent. I suggest to...

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What is your experience regarding pricing and costs for Splunk Phantom?

I am from the technical part of the organization.

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What needs improvement with Splunk Phantom?

The steep learning curve for custom playbooks requires solid Python and API familiarity, and there are some issues se...

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What is your primary use case for Splunk Phantom?

The main use case that I have been using, and many customers are asking for, is automation, specifically automated al...

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Comparisons

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Swimlane vs Torq

Compared 7% of the time

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Compared 12% of the time

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Compared 10% of the time

VMware Carbon Black Cloud vs IBM Resilient

Compared 8% of the time

DFLabs IncMan SOAR vs IBM Resilient

Compared 7% of the time

SECDO Platform vs IBM Resilient

Compared 5% of the time

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Palo Alto Networks Cortex XSOAR vs Splunk SOAR

Compared 10% of the time

Tines vs Splunk SOAR

Compared 8% of the time

Fortinet FortiSOAR vs Splunk SOAR

Compared 7% of the time

VMware Carbon Black Cloud vs Splunk SOAR

Compared 7% of the time

Rapid7 InsightConnect vs Splunk SOAR

Compared 4% of the time

More Splunk SOAR Competitors

Product Reports

Buyer's Guide

Torq

October 2026

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Buyer's Guide

IBM Resilient

October 2026

Download IBM Resilient product report

Buyer's Guide

Splunk SOAR

October 2026

Download Splunk SOAR product report

Also Known As

No data available

Phantom

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

IBM Resilient is renowned for its ease of use, flexibility, and stability, seamlessly integrating with IBM QRadar to support comprehensive incident response.

IBM Resilient excels in facilitating dynamic playbook creation and managing security threats effectively with a mature, scalable architecture. Its integration capabilities and complete stack make it pivotal for incident response automation and orchestration. However, it requires enhanced integration with third-party applications, improved technical support, and better pricing strategies. Users have noted complexities in setup, necessitating more detailed documentation and customization efforts.

What are IBM Resilient's most important features?

Seamless Integration: Works effortlessly with IBM QRadar to enhance incident response capabilities.
Dynamic Playbook Creation: Facilitates effective threat management.
Scalable Architecture: Adapts to growing security needs efficiently.
Flexible Deployment: Container capabilities allow for varied implementations.
Comprehensive Security: Offers a full-stack approach to security incident handling.

What benefits or ROI should users look for?

Efficient Incident Management: Streamlines response processes for quick resolutions.
Improved Threat Visibility: Enhances detection and analysis of security threats.
Cost Efficiency: Although pricing could be improved, its features justify the investment.
Enhanced Security Posture: Strengthens the overall security framework.
Facilitated Communication: Ensures smooth team interaction and incident documentation.

IBM Resilient is deployed across sectors like finance and governance, aiding in incident response automation. It supports security services management, integrates with IBM QRadar, and leverages the MITRE ATT&CK tactics. Benefiting from its flexibility, it's ideal for case management, research, and integrating with other security controls, allowing organizations to handle incidents effectively.

IBM

Splunk SOAR focuses on automating security operations with seamless third-party integrations and customizable workflows, enhancing incident response and threat management.

Splunk SOAR offers robust playbook automation and powerful API connectivity, allowing organizations to streamline workflows and integrate extensively with tools like Salesforce and ServiceNow. With its capabilities in real-time data visualization and automated threat responses, it significantly enhances security and reduces manual efforts. Users appreciate the ease of creating playbooks, which reduces mean time to detect and resolve. However, attention to its integration challenges with Microsoft products, the need for more playbooks, and improved customization tools is necessary. Enhancements in the development process, visibility, scalability, and case management options are also beneficial. Improving documentation and training resources would add more depth and accessibility.

What are the top features of Splunk SOAR?

Third-party integrations: Supports extensive integration with tools like Salesforce and ServiceNow.
Playbook automation: Facilitates easy creation and management of automated workflows.
Customizable workflows: Offers Python-based customization for tailored security operations.
API connectivity: Powerful API support for seamless tool consolidation and streamlined workflows.
Data visualization: Provides real-time data visualization for enhanced situational awareness.

What benefits or ROI users should consider?

Operational efficiency: Reduces mean time to detect and resolve incidents through automation.
Manual effort reduction: Automates threat responses, minimizing manual workload in security operations.
Enhanced security: Offers end-to-end visibility and automated threat mitigation processes.
Time savings: Optimizes processes and improves response efficiency in cybersecurity operations.

Organizations implement Splunk SOAR in industries to automate tasks in Security Operation Centers, addressing incidents such as phishing, brute force, and ransomware. It integrates with third-party applications for threat intelligence enrichment, commonly deployed both on-premise and cloud, enhancing cybersecurity efforts.

Splunk

Sample Customers

Information Not Available

Golden Living, Health Equity, USA Funds

Recorded Future, Blackstone

Buyer's Guide

IBM Resilient vs. Splunk SOAR

September 2026

Free Report: IBM Resilient vs. Splunk SOAR

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