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IBM Resilient vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Resilient
Ranking in Security Orchestration Automation and Response (SOAR)
16th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
Security Incident Response (4th)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of August 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of IBM Resilient is 1.9%, down from 2.7% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 10.1%, down from 12.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is reliable in our usage."
"The UBA, User Behavior Analytics, is very good."
"As a whole, the product is stable...Technical support is very good."
"Its flexibility is the most valuable."
"What I like most about IBM Resilient is that it has a complete stack, which means you don't need to use different OEM products because you have all you need under the IBM Resilient umbrella. You don't need to worry much about integrations and components because you're working with tested and proven architecture."
"The product is very good at incident response."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."
"The most valuable features are simplicity and ease of integration."
"Many different playbooks are available and can be customized."
"We use the solution to automate our SIEM tools and incidents."
"It is a scalable solution."
"For organizations that are stable with their security operations, like those with around 50 members in their security team running full-phased operations 24/7, Cortex is necessary."
"I have found the solution very useful, it integrates well with other platforms."
"The product can automate security tasks."
"I chose Cortex XSOAR because the client also has Palo Alto firewalls. I can incorporate the data from the Palo Alto firewalls into Cortex and send it into the same data lake to manipulate that data. It lets me manage and monitor the data in one place."
 

Cons

"The ability to analyze incidents needs to be improved in the solution."
"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."
"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."
"Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution."
"The tool needs to improve its documentation on license scripts."
"Its price needs improvement."
"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."
"This product could be improved with better customization. This product isn't the best on the market like QRadar, but it's actually a good solution. However, some competitors' solutions contain more integration, support, automation, or flexibility."
"Its dashboard features need improvement."
"It is not a very scalable solution."
"The solution's technical support could be better."
"The solution is complicated to learn."
"The solution's correlation rules and playbooks should be improved."
"It is been decommissioned by Palo Alto."
"The formats are not compatible, are readily not available, and are not readable."
"Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated."
 

Pricing and Cost Advice

"It is very expensive."
"We could create unlimited users using the license we had purchased."
"The cost of the product is quite high."
"Pricing for the solution is good, in my opinion."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"When I first looked at Demisto, it had a price tag of $250,000 but when we finally purchased it, it was $345,000."
"Cortex XSOAR's price could be lower."
"The solution's pricing needs improvement."
"The solution is expensive."
"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
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Top Industries

By visitors reading reviews
Financial Services Firm
35%
Computer Software Company
11%
Manufacturing Company
6%
Comms Service Provider
5%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
For Palo Alto Networks Cortex XSOAR, there is always room for improvement. One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quic...
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Golden Living, Health Equity, USA Funds
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about IBM Resilient vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.