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Cortex XSIAM vs Splunk SOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.3
Cortex XSIAM achieved savings over $500,000 by automating over half of detection and response, optimizing incident management.
Sentiment score
5.1
Splunk SOAR enhances security operations efficiency, automates tasks, boosts productivity, and achieves significant time and resource savings.
Since deploying Splunk SOAR, there has been a notable reduction in time spent on monotonous security tasks, which I estimate to be around 95%, enabling my team to focus on more strategic initiatives.
Identity and Access Management Specialist at a university with 10,001+ employees
We've seen a decrease in false positives and a significant increase in our containment.
Cyber Security Network Security Engineer at Cirrus Logic
Monthly, around 300 hours of effort, it is saving with Splunk SOAR.
Manager cybersecurity at Hexion Inc.
 

Customer Service

Sentiment score
6.1
Cortex XSIAM technical support experiences vary, with premium support praised for expertise, while distributor-based support quality fluctuates.
Sentiment score
6.4
Splunk SOAR's support is responsive and knowledgeable, praised for fast assistance, though niche issue resolutions can be slower.
With premium support, core Palo Alto technical experts handle issues directly.
Team Lead, Security at seamlessinfotech.com
It is ineffective in terms of responding to basic queries and addressing future requirements.
Associate Director at a financial services firm with 5,001-10,000 employees
I had a dedicated person allocated for supporting, and even with them, it was very good.
Cybersecurity Architect at a computer software company with 10,001+ employees
Discovering different troubleshooting methods is harder to do with Splunk SOAR than with Enterprise Security or other Splunk services.
Cyber Security Network Security Engineer at Cirrus Logic
We always have a customer support representative who will come in the picture and help us to direct any ticket or any issue that we are facing to the right team.
Manager cybersecurity at Hexion Inc.
I have worked with Splunk SOAR's technical support or customer service, which I find to be as perfect as Splunk SIEM
Global Head Of Security Architecture Digital & Technology at Aramex
 

Scalability Issues

Sentiment score
6.6
Cortex XSIAM excels in scalability and cloud deployment, though integration affects performance and some prefer more on-premises functionality.
Sentiment score
6.6
Splunk SOAR is highly scalable, efficiently integrating and automating, though larger implementations may need extra investment and optimization.
Without proper integration, scaling up with more servers is meaningless.
Associate Director at a financial services firm with 5,001-10,000 employees
The SOC team is responsible for fully managing Cortex XSIAM.
Cybersecurity Architect at a computer software company with 10,001+ employees
Cortex XSIAM is highly scalable.
SOC Analyst at OVELOSEC
This solution is very much scalable, so I would rate it a ten.
Citius Tech at a outsourcing company with 5,001-10,000 employees
It can be extended and adapted as necessary.
Splunk/SOAR Engineer
Regarding scalability, I find it to be a nine, as we have had no issues with scaling Splunk SOAR.
Advance Data Engineer(Cyber Security) at Novo Nordisk
 

Stability Issues

Sentiment score
7.5
Cortex XSIAM is cloud-based, reliable, with minimal maintenance, and occasional update issues are quickly resolved, enhancing performance.
Sentiment score
7.3
Splunk SOAR is highly reliable for automation and incident response, though initial setups may affect performance stability.
The product was easy to install and set up and worked right.
Owner at Xelere
With continuous integration that the colleagues probably are doing, it is becoming better and better.
Cybersecurity Architect at a computer software company with 10,001+ employees
Overall, Cortex XSIAM is stable.
SOC Analyst at OVELOSEC
We have not experienced any downtime, crashes, or performance issues.
Cyber Security Network Security Engineer at Cirrus Logic
We have not seen any impact in the work that we do with Splunk SOAR or the SIEM platform.
Manager cybersecurity at Hexion Inc.
I have not encountered any outages or glitches within my experience with Splunk SOAR.
Global Head Of Security Architecture Digital & Technology at Aramex
 

Room For Improvement

Cortex XSIAM needs better integration, usability, pricing, data management, and support for enhanced performance and flexibility.
Splunk SOAR users seek improved integration, UI functionality, cost efficiency, threat intelligence, and enhanced support, training, and mobile capabilities.
Obtaining validation for integrations from Palo Alto takes around eight months, which is quite long.
Associate Director at a financial services firm with 5,001-10,000 employees
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports.
SOC Analyst at OVELOSEC
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing.
Solutions Architect at ostec
If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.
Manager cybersecurity at Hexion Inc.
Torq is better than Splunk SOAR because Torq has a no-code UI where we can accomplish anything through drag and drop.
Senior Information Technology Security Consultant at Mideast Data Systems
Visibility into automated response actions and investigation workflows that help analysts to quickly identify threats and understand attack patterns.
Soc Analyst at Softcell Technologies Limited
 

Setup Cost

Cortex XSIAM is expensive with variable pricing, complexity in licensing, and additional costs for functionalities and resources.
Enterprise users have mixed views on Splunk SOAR pricing, with concerns about cost, transparency, and flexibility highlighted.
The first impression is that XSIAM would be more expensive than others we tried.
Owner at Xelere
The product is very expensive.
Associate Director at a financial services firm with 5,001-10,000 employees
Cortex XSIAM is pretty expensive, and the licensing process is not very comfortable.
Director at MICROLOGIC NETWORKS PRIVATE LIMITED
It is way below what it costs to hire some professionals to do only that type of work.
Splunk Engineer at Data Elicit Solutions Pvt. Ltd.
Splunk SOAR is moderately priced, neither cheap nor overly expensive.
Splunk/SOAR Engineer
I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar to what industries are offering these days.
Manager cybersecurity at Hexion Inc.
 

Valuable Features

Cortex XSIAM enhances incident response with automation, integration, and machine learning, providing comprehensive network security and threat identification.
Splunk SOAR offers robust automation, easy integrations, and advanced features for efficient incident response and threat management.
The advanced visualization capabilities of the product are important for understanding security trends in an organization.
Solutions Architect at ostec
To have Cortex XSIAM available is to basically have integration of all log sources, all alerting, and so on and so forth from firewalls and different tools, to get everything in one place, and afterwards to be able to build on the information that is coming.
Cybersecurity Architect at a computer software company with 10,001+ employees
One of the valued aspects of the product is its use of artificial intelligence to detect security vulnerabilities.
Owner at Xelere
Creating playbooks using the Playbook Editor in Splunk SOAR is easy. The editor is designed to be user-friendly with visual drag and drop features, allowing for easy workflows without writing any code.
Splunk/SOAR Engineer
Splunk SOAR saves time in threat response, and the time to solve an incident is currently the best in the market.
Strategic Account Executive at a computer software company with 51-200 employees
Splunk SOAR has improved our MTTD and MTTR both with the consolidation with a unified platform with Splunk.
Manager cybersecurity at Hexion Inc.
 

Categories and Ranking

Cortex XSIAM
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
Security Information and Event Management (SIEM) (15th), Identity Threat Detection and Response (ITDR) (7th), AI-Powered Cybersecurity Platforms (8th)
Splunk SOAR
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
61
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (1st)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Cortex XSIAM is designed for Security Information and Event Management (SIEM) and holds a mindshare of 1.7%, down 3.0% compared to last year.
Splunk SOAR, on the other hand, focuses on Security Orchestration Automation and Response (SOAR), holds 7.1% mindshare, down 7.5% since last year.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
Cortex XSIAM1.7%
Splunk Enterprise Security7.3%
IBM Security QRadar5.3%
Other85.7%
Security Information and Event Management (SIEM)
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Splunk SOAR7.1%
Microsoft Sentinel9.8%
Palo Alto Networks Cortex XSOAR8.7%
Other74.4%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

reviewer2541030 - PeerSpot reviewer
Cybersecurity Architect at a computer software company with 10,001+ employees
Unified security monitoring has simplified incident response and improved automated threat handling
The firewall side can make some improvements. I know the firewall on Cortex XSIAM is based on Windows. From what I have experienced so far, I have seen that the policies you can create are actually very in-depth. I mean, you can do most of the things and a lot of integration that you actually want. So if I want to choose to send things to WildFire, for example, I can choose to send it, I can choose to not send it. This basically offers flexibility to implement Cortex XSIAM in more standardized places where you maybe have a certification. I would say that the thing that maybe needs a bit more improvement is the fact that the one with the firewall because I have seen some things there that are kind of hard to manage. You do not really have a very easy way to manage those, unless you actually know where you have put them. So it is very inflexible. In the rest, you have a lot of playbooks that you can do and you can do lots of automation, which is actually easy to manage from what I have seen from my colleagues.
SS
Manager cybersecurity at Hexion Inc.
Automates threat response and reduces investigation time but needs better threat intelligence integration
One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Government
6%
Financial Services Firm
12%
Manufacturing Company
9%
Construction Company
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise40
 

Questions from the Community

What is your experience regarding pricing and costs for Cortex XSIAM?
I did not participate in pricing discussions for Cortex XSIAM solutions, so I cannot provide a review regarding prices for this solution.
What needs improvement with Cortex XSIAM?
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing. There are other features that could be improved, including integration with vendors such as CyberArk. I would ...
What is your primary use case for Cortex XSIAM?
With Cortex XSIAM, we installed an agent on Active Directory on-premise. We connected our Firewalls to the Data Lake and the Active Directory, and protected the Firewalls with another authenticatio...
What is your experience regarding pricing and costs for Splunk Phantom?
The pricing is quite high. Splunk SOAR is high priced, but their product is also a market leader, so that way it is good.
What needs improvement with Splunk Phantom?
Splunk SOAR can use generative AI more extensively in terms of creating the reports which can be presented to the top leadership. There are other couple of items they can do. I don't have an immedi...
What is your primary use case for Splunk Phantom?
Splunk SOAR has been in use for almost seven or eight years.
 

Also Known As

No data available
Phantom
 

Overview

 

Sample Customers

Information Not Available
Recorded Future, Blackstone
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