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Elastic Security vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.6
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
AI-SOC (1st), AI-Powered Security Automation (1st)
Elastic Security
Ranking in Security Orchestration Automation and Response (SOAR)
12th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
66
Ranking in other categories
Log Management (13th), Security Information and Event Management (SIEM) (12th), Endpoint Detection and Response (EDR) (23rd), Extended Detection and Response (XDR) (13th)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (15th)
 

Mindshare comparison

As of September 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.5%, down from 5.7% compared to the previous year. The mindshare of Elastic Security is 5.0%, up from 4.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.4%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Torq3.5%
ServiceNow Security Operations3.4%
Elastic Security5.0%
Other88.1%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

AD
Solutions Architect at ProArch
Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency
Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.
Laurentiu Popescu - PeerSpot reviewer
Chief Product Officer at ClusterPower
Has improved threat detection with deep log analysis and streamlined investigation workflows
The most useful features I find in Elastic Security are the forensic ones that allow us to carry deeper analysis into the logs for in-depth investigations, and the dashboards, with the reporting dashboard being quite user-friendly. Elastic Security is quite good at identifying threats, as it is part of the deep investigation tool that I mentioned before. Unless we need to look further into a certain log, we can carry out a deeper analysis and forensics on those particular logs. I can assess the impact of Elastic Security's real-time data analysis on our threat response efficiency as working pretty good. We are looking for real-time analysis because we have a continuous inflow of logs from different sources: from our cloud, from Active Directory, from our network. So it works pretty well.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have seen fewer failures of automations from the time Torq came into the picture, we've had a more streamlined process of handling incidents, and at the same time, we've learned to embed the AI into our incident types, and that is how it has helped us in the automation."
"What I appreciate most about Torq is that it is an essential part of our system."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"Under one SOC tool in Torq, analysts get to know everything within the context of an alert or incident they are working on, and this ability to view the whole picture within Torq is one of the major breakthroughs and best offerings of Torq."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"The feature that we have found the most valuable is scalability."
"It's quite stable; we have not seen it going down at all for the last three years and it's working well consistently."
"The scalability is good. It can be scaled easily in the production environment."
"I would say that, on average, a good ROI can be seen within one and a half to two years after deploying Elastic Security."
"Elastic has a lot of beats, such as Winlogbeat and Filebeat. Beats are the agents that have to be installed on the terminals to send the data. When we install beats or Elastic agents on every terminal, they don't overload the terminals. In other SIEM solutions such as Splunk or QRadar, when beats or agents are installed on endpoints, they are very heavy for the terminals. They consume a lot of power of the terminals, whereas Elastic agents hardly consume any power and don't overload the terminals."
"The most valuable thing is that this solution is widely used for work management and research. It's easy to jump into the security use case with the same technology."
"The stability of the solution is good."
"Elastic provides the capability to index quickly due to the reverse indexes it offers. This data is crucial as it contains critical information. The reverse index allows fast data indexing because of Elastic's efficient search engine."
"This product is a good value for the money."
"My favorite feature is the application vulnerability scanner."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"Reduces time to closure and closure metrics for vulnerabilities."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"The ease of use is great."
 

Cons

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."
"Torq can be improved by adding some more features, such as adding more automation and providing a no-code option so I don't have to code for everything."
"There are some issues and bugs that I think need to be fixed, but they are currently not focused on it."
"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."
"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."
"Torq can probably use more ML and look at what can be closed and what cannot be closed in terms of data classification."
"Configuring the server is difficult and can be improved."
"We'd like better premium support."
"Elastic Security has a steep learning curve, so it takes some time to tune it and set it up for your environment. There are some costs associated with logging things that don't have value. So you need to be cautious to only log things that make sense and keep them around for as long as you need. You shouldn't hold onto things just because you think you might need them."
"We had issues with scalability. Logstash was not scaling and aggregation was getting delayed. We moved to Fluentd making our stack from ELK to EFK."
"The documentation for this solution is very important, and more needs to be developed."
"Elastic doesn't have the features like other competitors in SIEM. For example, Dynatrace as a solution for SIEM has features that Elastic actually doesn't have."
"One limitation of Elastic Security is that it does not have built-in workflows for all tasks. For example, if you need a workflow for compliance, you will need to create a custom workflow."
"In terms of improvement, there could be more automation in responding to and evaluating detections."
"The initial setup is difficult."
"The dashboard and playbook creation will need to improve"
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The threat intelligence module needs a better dashboard."
"You can't connect to anything. It doesn't interact with things very well."
"I would like to see new features added, particularly regarding the incident upgrading part."
"Report generation within ServiceNow can take some time."
"We'd like customization to be easier in terms of the UI and using the dashboards."
 

Pricing and Cost Advice

Information not available
"Compared to other tools, Elastic Security is a cheaper solution."
"It's a monthly cost with Elastic SIEM, but I am not sure of the exact cost."
"The solution is free."
"The tool's pricing is flexible and comes at unit cost. You don't have to pay for everything."
"Elastic Security is free to use."
"The price is reasonable. It probably costs the same as ArcSight and LogRhythm SIEM. FortiSIEM might cost less than Elastic Security. There are no hidden or additional costs."
"Compared to other products such as Dynatrace, this is one of the cheaper options."
"The solution is not expensive and costs around ten dollars a month."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
8%
Comms Service Provider
10%
Financial Services Firm
8%
Government
8%
Manufacturing Company
8%
Financial Services Firm
14%
Manufacturing Company
12%
Healthcare Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise11
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise12
Large Enterprise15
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Torq?
There are some bugs in Torq, of course. They can be present in data transformation, some UI debugging, and other area...
What is your primary use case for Torq?
My main use case for Torq is the automation of cyber security processes through a SOAR platform and APIs. A main exam...
What advice do you have for others considering Torq?
Regarding someone thinking about using Torq, I recommend looking into their provided academy to start working with th...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several time...
What is your experience regarding pricing and costs for Elastic Security?
I am satisfied with the pricing, setup cost, and licensing cost. It is a pure 10.
What needs improvement with Elastic Security?
I do not have any specific recommendations for improvements in Elastic Security, but I feel that the AI module should...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not ...
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spe...
 

Also Known As

No data available
Elastic SIEM, ELK Logstash
No data available
 

Overview

 

Sample Customers

Information Not Available
Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Elastic Security vs. ServiceNow Security Operations and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.