Zendesk is used for customer support ticket management through email, chat, and integrations like Slack. Internal teams use it for IT support and HR reporting. It offers automation, custom views, and collaboration. Its strengths include integrations, analytics, and customization. Improvements are needed in interface, ticket merging, and mobile app functionality.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
Organizations utilize Microsoft Dynamics CRM for customer relationship management, integrating with sales and marketing tools. It supports HR, project management, and analytics and aids in tracking sales pipelines and reporting. Users appreciate ease of use, high customizability, Office 365 integration, and robust security but suggest enhancements in UI, mobile performance, and documentation.
We have to buy a separate license in order to implement the social listening feature.
It's kind of pricey. It's about $50 or $60 per user.
We have to buy a separate license in order to implement the social listening feature.
It's kind of pricey. It's about $50 or $60 per user.
There is a license required for this solution.
It is around $1000 a month.
There is a license required for this solution.
It is around $1000 a month.
The solution is affordable.
The price of Pipedrive has been reasonable.
The solution is affordable.
The price of Pipedrive has been reasonable.
The price for this solution is good in general, but in Brazil we do pay additional taxes.
The basic price is affordable. The add ons are expensive.
The price for this solution is good in general, but in Brazil we do pay additional taxes.
The basic price is affordable. The add ons are expensive.
