Try our new research platform with insights from 80,000+ expert users
EhabAli - PeerSpot reviewer
Sr. Cybersecurity Solutions Architect at BMB
Real User
It provides a whole new level of visibility and integrates with most other vendors
Pros and Cons
  • "Cortex covers everything I need. It's a perfect solution. Cortex provides a different level of visibility because it's an extended EDR, allowing you to grab logs from the network and firewalls. Palo Alto invented the concept of the extended EDR or XDR."
  • "The price could be a little lower."

What is most valuable?

Cortex covers everything I need. It's a perfect solution. Cortex provides a different level of visibility because it's an extended EDR, allowing you to grab logs from the network and firewalls. Palo Alto invented the concept of the extended EDR or XDR.

What needs improvement?

The price could be a little lower. 

For how long have I used the solution?

I have been using Cortex for four years.

How are customer service and support?

Palo Alto provides on-the-ground and remote support. They have a local team on the ground and teams in India or other countries. Their support is excellent, and they know what they're doing. 

Buyer's Guide
Cortex XDR by Palo Alto Networks
September 2025
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,759 professionals have used our research since 2012.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Some of my customers have McAfee, Symantec, or Kaspersky. Palo Alto can integrate with other vendors, so it's not locked to one single vendor. Other vendors like Trend Micro, Bitdefender, CrowdStrike, etc. have limitations on log collection from other places. On Palo Alto's datasheet, it tells you that it can talk to Check Point, Fortinet, etc. It's pretty awesome. I believe this is a huge advantage that allows us to implement Cortex anywhere. 

How was the initial setup?

I rate Cortex XDR 10 out of 10 for ease of setup. It can be deployed on-prem or on the cloud. It's an easy process that doesn't take long. 

What other advice do I have?

I rate Cortex XDR 10 out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/Implementer
PeerSpot user
Saleh Bala Doma - PeerSpot reviewer
Head Of Information Technology at Diha Travels and Tours Limited
Real User
Top 20
Helpful for incident detection and response
Pros and Cons
  • "It is an easy-to-use tool."
  • "I would like to see improvement in the tool's user interface, particularly in the area of managing alerts and providing more reporting capabilities."

What is our primary use case?

I use the solution in my company for incident detection and response. We use it to address specific security challenges at work, like detecting and responding to incidents.

What is most valuable?

The most valuable feature of the solution stems from the fact that the tool provides real-time visibility of our network activity and allows us to detect threats early and respond quickly. It is an easy-to-use tool. The tool's interface is good and simple to use.

What needs improvement?

I would like to see improvement in the tool's user interface, particularly in the area of managing alerts and providing more reporting capabilities. The user interface should include a built-in compliance framework, and I think it will make the tool even more valuable for organizations with statistical regulatory requirements.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for two years. I don't remember the version of the solution. I am a customer of the tool.

What do I think about the scalability of the solution?

Around three people in my company use the tool.

How are customer service and support?

I have contacted the solution's technical support once. I know of the support team, but I don't think we have ever contacted them multiple times.

Which solution did I use previously and why did I switch?

Although I have some experience in some intrusion detection software, I have not used them practically, such as Cortex XDR.

How was the initial setup?

The product's initial setup phase is not difficult to do. Anyone can follow the tool's manual to install it.

What's my experience with pricing, setup cost, and licensing?

The tool's price is moderate.

What other advice do I have?

I can recommend the tool to others, especially to organizations that need a robust integration solution for threats, detection, and response.

The tool is easy to learn as the interface is simple to understand, especially if you have some experience with server security and a little bit of knowledge of it. It is a very easy-going platform.

I rate the tool a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cortex XDR by Palo Alto Networks
September 2025
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,759 professionals have used our research since 2012.
Sudheer Kumar - PeerSpot reviewer
Lead Security Engineer at AeoLogic Technologies
Real User
Top 5
Easy to deal with deployment and integration phases
Pros and Cons
  • "The tool is designed to scale for large enterprises and handle large volumes of data."
  • "I think sometimes Cortex XDR agent automatically stops event capturing from the device, and then even the dashboard does not get any notifications from the agent."

What is our primary use case?

I use the solution for endpoint security to capture endpoint security devices' logs and security events.

What is most valuable?

The solution's most valuable feature is its general integration with various Palo Alto Networks products. The tool is a unified platform that includes a firewall, Prisma Cloud, and Cortex's storage. It is also a single data platform that consolidates data from endpoints and network traffic into a single data lake. For behavior analytics, the tool uses advanced behavior analytics and machine learning to detect sophisticated threats.

What needs improvement?

I think sometimes Cortex XDR agent automatically stops event capturing from the device, and then even the dashboard does not get any notifications from the agent. A particular endpoint message with the events captured gets stopped, making it an area where there is a need to improve the agent's real-time monitoring.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for around five years.

What do I think about the scalability of the solution?

The tool is designed to scale for large enterprises and handle large volumes of data. The tool has a scalable architecture, and accessing or processing data is leveraged by the tool, making it a robust infrastructure process that allows for efficient data analysis and timely detection and response.

In my company, around 15,000 employees use the tool.

How are customer service and support?

Many times, I raised requests for follow-up with the support team, but only sometimes there is a response. Palo Alto's team needs to work on its issues so that they can provide twenty-four hours and seven days of support to users.

How was the initial setup?

From a deployment and integration perspective, I can say it is an easy and user-friendly tool, so I don't face any challenges with the tool.

The solution is deployed on the cloud and in the on-premises model. Mostly, the tool was in the cloud for my previous client.

What other advice do I have?

One needs to look into the support and services, especially Palo Alto's support and professional services, which is an area that is not yet available. When it comes to the implementation and optimized XDR solutions, sometimes third-party integrations do not happen with XDR. When it comes to third-party integrations, a playbook in Palo Alto should be there for all the third-party tools, showing how we can implement them.

The tool is very easy and user-friendly.

I rate the tool an eight and a half out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kush Kumar - PeerSpot reviewer
IT Specialist at RateGain
Real User
Top 10
Scans for unwanted and malicious activity on endpoints and servers, creating alerts and incidents
Pros and Cons
  • "The most valuable features are incident creation, policy-based protection, IP whitelisting, and device encryption. These are beneficial for endpoint and server security."
  • "There's room for improvement with Mac device installations, which can be challenging."

What is our primary use case?

We use Cortex XDR by Palo Alto Networks for endpoint security. It scans for unwanted and malicious activity on endpoints and servers, creating alerts and incidents.

What is most valuable?

The most valuable features are incident creation, policy-based protection, IP whitelisting, and device encryption. These are beneficial for endpoint and server security.

What needs improvement?

There's room for improvement with Mac device installations, which can be challenging.

For how long have I used the solution?

I have been using the tool for two years. 

What do I think about the scalability of the solution?

About 20 people in our company use Cortex XDR by Palo Alto Networks across the country.

How was the initial setup?

We've had some issues isolating endpoints and have sought support from Palo Alto for that.

What's my experience with pricing, setup cost, and licensing?

The cost depends on your chosen license type, like Pro or other licenses.

What other advice do I have?

I'd recommend using Cortex XDR by Palo Alto Networks for security purposes. It's good at detecting malware and is a better strategy than other antivirus solutions. I rate the overall solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Information Security Manager at a financial services firm with 1,001-5,000 employees
Real User
Numerous available AI modules and very effective communication methods
Pros and Cons
  • "The solution is a new generation XDR that has a lot of artificial intelligence modules."
  • "The server sometimes stops continuously to check things so it would be helpful to receive access updates or technical reasons."

What is our primary use case?

Our company uses the solution to detect behaviors and provide difficulty remediation for malware. The solution acts like a terminal that allows for the renewal of malware directly from the terminal in any meeting room. 

We also have an IOP configuration that allows us to compare our own indicators and compromise rules. This is very efficient because anytime there is an IAP release on the web page, we can update or create a repository of different notification alerts. 

What is most valuable?

The solution is a new generation XDR that has a lot of artificial intelligence modules. 

The solution's communication methods are very effective. 

Configuring or eradicating terminals is easy. 

What needs improvement?

The server sometimes stops continuously to check things so it would be helpful to receive access updates or technical reasons. 

For how long have I used the solution?

I have been using the solution for 18 months. 

How are customer service and support?

Technical support was very responsive. You can present a critical configuration issue and they provide a solution as quickly as possible. 

The Linux agent was a little bit sketchy on our side but we got good support. 

How was the initial setup?

The setup is very straightforward. 

What about the implementation team?

We implemented the solution in-house and worked with one telecom rep for network permissions. 

Two of our cybersecurity engineers deployed to 4,000 endpoints in two months. We had a little bit of an issue with Linux but resolved it so all endpoints were fully operational within three months. 

What's my experience with pricing, setup cost, and licensing?

The pricing is a little bit on the expensive side so is rated a seven out of ten. 

What other advice do I have?

The solution is solid and measures up against other products. I rate the solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2511138 - PeerSpot reviewer
Senior Consultant Cybersecurity at a consultancy with 10,001+ employees
MSP
Top 20
An antivirus that provides EDR and XDR, but it is expensive
Pros and Cons
  • "The solution's most valuable feature is the user interface."
  • "The solution lags to the real-time scenarios here and there."

What is our primary use case?

Cortex XDR by Palo Alto Networks is an antivirus tool that provides EDR and XDR.

What is most valuable?

The solution's most valuable feature is the user interface. I've used other solutions like Cylance and CrowdStrike, but Cortex XDR stands out from all the products. It has also moved to XSIAM. Cortex XDR introduced it long ago, while other tools are implementing it now.

What needs improvement?

The solution lags to the real-time scenarios here and there.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for five years.

What do I think about the stability of the solution?

The solution would have bugs, but we get support 24/7 to deal with them.

What do I think about the scalability of the solution?

Cortex XDR by Palo Alto Networks is a scalable solution.

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Cortex XDR by Palo Alto Networks is an expensive solution.

What other advice do I have?

Cortex XDR by Palo Alto Networks is a cloud-based solution. I would recommend the solution to other users if they can afford it. Cortex XDR by Palo Alto Networks is worth the money. It is easy for a beginner to learn to use the solution for the first time.

Overall, I rate the solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mirko Minuzzo - PeerSpot reviewer
Business development manager for Palo Alto Networks at Westcon-Comstor
Real User
Top 5
Has a simple setup process and efficient stability
Pros and Cons
  • "The product's most valuable features are massive user and feature intelligence exploit detection."
  • "It is an enterprise-level solution. Its price could be less expensive."

What is our primary use case?

We use the product as a detection and response application.

What is most valuable?

The product's most valuable features are massive user and feature intelligence exploit detection. It is very useful in detecting threats to databases. The last meter statistics prove the efficient capabilities of the solution.

What needs improvement?

It is an enterprise-level solution. Its price could be less expensive.

For how long have I used the solution?

We have been using Cortex XDR by Palo Alto Networks for three years.

What do I think about the stability of the solution?

The product is 100% stable. I have never received any complaints from the customers.

What do I think about the scalability of the solution?

Cortex XDR by Palo Alto Networks is easily scalable as it is a cloud-based product.

How are customer service and support?

We provide support services for our customers. Palo Alto's support services are expensive, and customers also encounter language barriers.

How was the initial setup?

The initial process is simple. It requires training of about three to four days to understand the installation process. It is deployed on the cloud. The number of software engineers required depends on the number of the endpoints.

What's my experience with pricing, setup cost, and licensing?

We pay in advance for the product's license. It has reasonable pricing for the use cases it provides to the company. We can split this payment monthly, quarterly, or yearly, according to the customer's requirements. For a cost-benefit analysis when choosing a security solution, consider factors such as the number of attacks prevented, the impact of those attacks, potential losses, and other hidden costs.

What other advice do I have?

I rate Cortex XDR by Palo Alto Networks for ten out of ten. It could be improved from a commercial perspective. It could approach the SMB market as well.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
BibinMathew - PeerSpot reviewer
Cash Management Officer at a retailer with 1,001-5,000 employees
Real User
Lightweight, helpful technical support, and user-friendly
Pros and Cons
  • "The solution's most valuable feature is its ability to rapidly detect certain hardware files."
  • "Currently, we are monitoring all USB drives and ports but we would like to improve our device control capabilities."

What is our primary use case?

Cortex XDR by Palo Alto Networks is the antivirus solution we use for Androids.

What is most valuable?

The solution's most valuable feature is its ability to rapidly detect certain hardware files.

All other features of Cortex XDR by Palo Alto Networks are fine.

What needs improvement?

We have implemented a product that blocks USB usage and also provides device control for our company. 

Currently, we are monitoring all USB drives and ports but we would like to improve our device control capabilities. 

Although we are using this feature, we allow specific systems and USB devices. For example, we enable certain users to use external hard drives but we may disable them if necessary. However, due to the nature of our organization, we do not have a dedicated department for this task.

For how long have I used the solution?

I have been working with Cortex XDR by Palo Alto Networks for approximately seven years.

We are working with the most recent version.

What do I think about the stability of the solution?

The stability of Cortex XDR by Palo Alto Networks is a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Cortex XDR by Palo Alto Networks a ten out of ten.

In our organization, we have 2,700 licenses. Our users are mostly IT specialists.

Our organization is using the Cortex system across all platforms, including servers running Linux, Mac, and Windows operating systems.

Maintenance is done by the vendor.

How are customer service and support?

Technical support is good.

We have also used them for Palo Alto Firewalls.

We do not have any issues with support, I would rate them a nine out of ten.

Which solution did I use previously and why did I switch?

Previously, approximately one year ago, we used Kaspersky.

We are currently using both Kaspersky and Cortex XDR by Palo Alto Networks.

How was the initial setup?

The installation process is straightforward, and the software itself is lightweight.

What about the implementation team?

The installation process takes less than a minute.

What's my experience with pricing, setup cost, and licensing?

Our license will require renewal in August, after which the maintenance will continue as usual.

I am not aware of the fees, it is handled by our financial department.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Cortex XDR by Palo Alto Networks nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.