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reviewer1387713 - PeerSpot reviewer
Relationship Manager at a financial services firm with 5,001-10,000 employees
Real User
Easy to use, but can have more security and integrations
Pros and Cons
  • "It is easy to use."
  • "Technology evolves every day, so it would be nice if it gets more secure. It can also have more integration with other platforms."

What is our primary use case?

We use it for malicious connections from malicious websites. There might also be some payloads that might be inside the traffic. We also use it to identify malicious processes or bugs that are running on the network and any activities that tend to lead to data infiltration.

What is most valuable?

It is easy to use.

What needs improvement?

Technology evolves every day, so it would be nice if it gets more secure. It can also have more integration with other platforms.

For how long have I used the solution?

I have been using this solution for about a year.

Buyer's Guide
Cortex XDR by Palo Alto Networks
May 2025
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have maybe a thousand users of this solution because it is deployed on-prem.

How was the initial setup?

I don't think there were issues with the installation.

What's my experience with pricing, setup cost, and licensing?

It has a yearly renewal.

What other advice do I have?

I would recommend this solution. I would rate Cortex XDR a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1437951 - PeerSpot reviewer
Security Engineer at a tech services company with 11-50 employees
Real User
A robust detection and response solution driven by behavioral analytics
Pros and Cons
  • "The behavior-based detection feature is valuable."
  • "It'll help if customization was easier."

What is our primary use case?

We use Cortex XDR by Palo Alto Networks for its ability to detect based on behavior rather than simple virus scan to prevent malicious activities. We also use it to go in and white list things that are okay. This way, they won't get blocked.

What is most valuable?

The behavior-based detection feature is valuable. 

What needs improvement?

It'll help if customization was easier. It would be better than how it's now if it came out of the box using their stock set up to get it up-and-running. Then you go in, and you add more restrictive things to make it better.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for a little over a year.

How are customer service and technical support?

Technical support has been fine.

How was the initial setup?

The initial setup isn't straightforward or complex. It's somewhere in the middle. Like 90% of the features are there out of the box. When you start doing more complex things, it becomes more complicated. For example, if we wanted to limit someone's ability to plug in and access a USB stick, we have to create a profile to do that, and that's an advanced functionality.

What about the implementation team?

We did most of the deployment in-house.

What other advice do I have?

On a scale from one to ten, I would give Cortex XDR by Palo Alto Networks a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cortex XDR by Palo Alto Networks
May 2025
Learn what your peers think about Cortex XDR by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
Consultant at a tech services company with 501-1,000 employees
Reseller
User friendly, stable, and automatically correlates events and logs
Pros and Cons
  • "It can automatically correlate events and logs, which is very helpful for an IT administrator. It can correlate different kinds of malware activities over a network, agent, or host system. You do not need to do it manually. It is a good feature. It is also a user-friendly solution. We have deployed it on the cloud because our space does not provide any flexibility for on-premises deployment, but Palo Alto has added some flexibility to install it on-premises. It must be like the same Cortex XDR agent for all the VPN services, web filtering services, and everything else."
  • "It is not a suitable solution if you are looking for a single product with multiple features such as DLP, encryption, rollback, etc."

What is our primary use case?

We mainly use it for endpoint protection, exploit prevention, and malware prevention. 

What is most valuable?

It can automatically correlate events and logs, which is very helpful for an IT administrator. It can correlate different kinds of malware activities over a network, agent, or host system. You do not need to do it manually. It is a good feature. 

It is also a user-friendly solution. We have deployed it on the cloud because our space does not provide any flexibility for on-premises deployment, but Palo Alto has added some flexibility to install it on-premises. It must be like the same Cortex XDR agent for all the VPN services, web filtering services, and everything else.

What needs improvement?

It is not a suitable solution if you are looking for a single product with multiple features such as DLP, encryption, rollback, etc.
this is good as an endpoint protection to prevent malware, exploits, zero days, ransomware, botnet etc. For features like Host DLP or encryption or patch management, or any such features which are available in basic anti-virus, you cannot expect it in Palo Alto Network's Cortex XDR solution. rest, all features work as expected, without any lagg or slowness observed in the system.

For how long have I used the solution?

I have been using this solution for a year or something like that. We have been using it from the day they launched or released version 4.0. Currently, they are on version 7.

What do I think about the stability of the solution?

It is stable. I have never faced any kind of issues or never heard from any of my colleagues that they have faced any kind of issue.

What do I think about the scalability of the solution?

There is no problem with scalability. Currently, we have around 150 users. In our company, it is compulsory to install this agent on all systems. If we want to scale it, we just need to install an agent. There is no upgrading the server or the hardware because it is a SaaS service provided by Palo Alto Networks.

How are customer service and technical support?

We directly raise issues with Palo Alto Networks, and they support us. I've never directly created a support query because our IT team looks into support queries, but I think it's pretty easy. You'll never face any kind of issues or challenges in raising support queries.

How was the initial setup?

It was straightforward. In earlier versions, such as version 4.0, it was a bit difficult to install the server and then upgrade the agents and servers. These processes were difficult. There are no complications now.

It took us more than a week to deploy because we were implementing it on the systems of various users who were working from home.

What about the implementation team?

We are a partner of Palo Alto Networks, so we have deployed it directly.

Which other solutions did I evaluate?

We evaluated multiple products. We have evaluated Trend Micro, McAfee, Broadcom Symantec, Sophos, and many other products. Each product is good in its own field. We chose Cortex because we already had a Palo Alto Networks firewall. It got integrated easily, and the co-relation part and the co-relation engine worked very well.

What other advice do I have?

If you are looking for security, mainly for advanced threat prevention from ransomware and malware attacks, I would recommend Cortex. Even if you want to integrate your firewall, I would recommend Cortex, but if you are looking for a single product with multiple options or features, such as DLP, encryption, rollback, and other features, I would not recommend Cortex.

I would rate Cortex XDR a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1361427 - PeerSpot reviewer
IT Director at a energy/utilities company with 1,001-5,000 employees
Real User
Good protection, stable, it integrates well, and the support is good
Pros and Cons
  • "It integrates well into the environment."
  • "I would like to see them include NDR (Network Detection Response)."

What is our primary use case?

We had firewalls set up and it integrated but didn't meet with our regulations.

We were using this solution for endpoint protection.

What is most valuable?

It's a perfect solution. 

It integrates well into the environment.

What needs improvement?

I would like to see them include NDR (Network Detection Response). Then it would work well with SIEM Response. Also, if they could make an on-premises version we would definitely go with Cortes. At this time, they are not offering an on-premises solution.

For how long have I used the solution?

We had it in our environment for two days.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

Cortex XDR by Palo Alto Networks is scalable.

How are customer service and technical support?

The technical support was good.

Which other solutions did I evaluate?

We evaluated Fideles and are currently using it, as it meets the regulations and is on-premises.

What other advice do I have?

We had to move away from working with Cortex XDR by Palo Alto Networks due to the regulations. They state that the logs have to be kept in Saudi Arabia. Also, the log is in the cloud, which is against the regulations. 

We chose Fidelis. They meet the regulations and they are on-premises.

We had no issues with Cortex. We were satisfied but it didn't meet with the regional regulations.

I would rate Cortex XDR by Palo Alto Networks an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head Of Sales at Cascade Solutions
Reseller
A stable solution for security with good support
Pros and Cons
  • "The tool's use cases are relevant to security."
  • "The tool needs to be improved in terms of integration and interface."

What is our primary use case?

The tool's use cases are relevant to security. 

What needs improvement?

The tool needs to be improved in terms of integration and interface. 

For how long have I used the solution?

I have been working with the solution for five years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

I would rate the product's scalability a nine out of ten. 

How are customer service and support?

The product's technical support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's setup is easy. The solution's deployment took five days to complete. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. It's pricing is on a yearly-basis. 

What other advice do I have?

I would rate the tool a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer1890849 - PeerSpot reviewer
Network and security engineer at a tech services company with 11-50 employees
Real User
Easy to set up and won't slow down your system but is expensive
Pros and Cons
  • "It'll not slow down your system when compared to others."
  • "We would also like to have advanced tech protection and email scanning."

What is our primary use case?

I'm testing the product right now. I use the solution for endpoint security.

What is most valuable?

Everything is fine. 

It'll not slow down your system when compared to others.

The initial setup is easy.

What needs improvement?

I'd like the solution to provide URL filtering and web-based prevention. We'd like to block web pages at a high level.

We would also like to have advanced tech protection and email scanning.

For how long have I used the solution?

I've been using the solution for a year.

What do I think about the stability of the solution?

The product is very stable and the performance is good. It doesn't slow down the systems it runs on. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution can scale well.

More than 100 people are using the solution right now. 

How are customer service and support?

We've never needed the assistance of technical support just yet.

Which solution did I use previously and why did I switch?

I've also used McAfee MVISION Endpoint. 

I'm testing them both and finding the advantages and disadvantages between them.

How was the initial setup?

The solution is very easy to set up.

What's my experience with pricing, setup cost, and licensing?

You do have to pay for a license in order to use a solution. It's expensive.

What other advice do I have?

We're a reseller.

We are using the latest, most up-to-date version, of the product.

I would recommend using it with another protection layer. Cortex should provide an additional layer of security apart from this. You might have to integrate with other vendors also.

If you are looking to deploy a security solution as a whole, this is a good option.

I'd rate the solution seven out of ten. If we had more advanced security features, I'd rate it higher.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1663611 - PeerSpot reviewer
IT manager at a computer software company with 11-50 employees
Reseller
Provides ability to see what's going on with your assets and react to cyber attacks
Pros and Cons
  • "Its ability to react to cyber data attacks is awesome. That is pretty much the use of it. What blows your mind is the ability to access your assets remotely and see what is actually going on with them. You can not only see them in a console. You can also react very rapidly to your assets that are compromised."
  • "It should support more mobile operating systems. That is one of the cons of their infrastructure right now."

What is our primary use case?

I use it for visibility, mitigation, and analysis of advanced threat attacks.

What is most valuable?

Its ability to react to cyber data attacks is awesome. That is pretty much the use of it. What blows your mind is the ability to access your assets remotely and see what is actually going on with them. You can not only see them in a console. You can also react very rapidly to your assets that are compromised.

What needs improvement?

It should support more mobile operating systems. That is one of the cons of their infrastructure right now.

For how long have I used the solution?

I have been using this solution for more than four years.

What do I think about the stability of the solution?

It has been extremely stable.

What do I think about the scalability of the solution?

It is easily scalable. For example, if you have version 2, Palo Alto upgrades it automatically. The agents for your assets are also scalable for new operating systems. So, it is very scalable.

How are customer service and technical support?

Their technical support is very agile and very good. I would rate them a nine out of 10.

How was the initial setup?

It is way too easy to deploy it and set it up.

What other advice do I have?

I would highly recommend it unless you have iOS assets on your network.

I would rate Cortex XDR an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
AndyChan3 - PeerSpot reviewer
General manager at a tech services company with 201-500 employees
Real User
Top 10
Highly scalable, effective intelligence, and reliable
Pros and Cons
  • "One of the main benefits of the solution is its intelligence to correlate the events into an incident."
  • "The solution could improve by providing better integration with their own products and others."

What is our primary use case?

I use the solution for endpoint protection.

What is most valuable?

One of the main benefits of the solution is its intelligence to correlate the events into an incident.

What needs improvement?

The solution could improve by providing better integration with their own products and others.

For how long have I used the solution?

I have been using this solution for approximately one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is one of the best in the market for scalability.

We have approximately 500 people using this solution in my organization and we plan to increase usage.

How was the initial setup?

The initial installation is easy.

What about the implementation team?

We did the implantation of the solution with integrators.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is high for the license and in general.

Which other solutions did I evaluate?

We evaluated CrowedStrike and Darktrace.

What other advice do I have?

I would recommend this solution to others.

I rate Cortex XDR by Palo Alto Networks a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Cortex XDR by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.