Cortex XDR by Palo Alto Networks Reviews

Cortex XDR is used for endpoint detection and response. This is software placed into endpoints and work in this cloud. In cloud has the analytics, login, prevention models, et cetera.

If a company uses Palo Alto and supports Cortex XDR for endpoint protection it is very well protected. Palo Alto is the best security solution in the market. It's very advanced and its protection is extremely reliable.

The solution doesn't need a high level of technical training. The solution is very usable and doesn't take a lot of personnel.

The product is very scalable.

The stability is very good.

For working with the solution, you only really need a web browser, however, we've found that working on Chrome, for example, is horrible.

Cortex does not offer an on-premises solution. However, some customers would prefer not to be on the cloud. It would be ideal if it could offer something on-prem as well.

I've been working with this security solution for ten years or so and Palo Alto Networks for two years.

The solution has been very stable and very reliable. There are no bugs or glitches. It doesn't crash or freeze. It's one of the best on the market.

The solution is very scalable. It works well for companies that are quite sizeable. If an organization needs to expand it, it can do so easily.

We have about 50 to 55 users on the solution.

I personally handle technical questions for those working with Palo Alto. 

Support of Palo Alto is English, however, I work in this local technical solution, local technical and I'm working with customers with a warranty.

I've found technical support from Palo Alto to be very good. We're local and we can assist as well, however, Palo Alto is capable of handling any size of issue and they are quite helpful.

I am not directly handling the installation. My client is.

You do need a team of people on this solution that understand the cloud and the solution itself if you have a large, complex environment. If you have a robust security team, it's good. However, if you don't have the resources, it's not an ideal product. 

That said, if your company requires a small, simple setup, one person may be enough. It really depends on the size.

My client is actually handling the installation. I often field questions from them, however, I don't participate in the installation directly.

For basic needs, the solution isn't very expensive. However, as you grow more complex in your needs, the more you use, the more costly it can get.

The licensing is typically for one year. There's a one-time installation. If you would like to continue with the service, you can continue. There's no need to install and reinstall.

Cortex XDR is a threat analytics security manager that allows users to see what threats are going to endpoints. It's a very high-security solution. 

The next step up from Cortex XDR is Cortex XSOAR. XSOAR is an automated threat solution. It's a security solution from Palo Alto. 

I'd recommend the solution to others. I'd rate it at a nine out of ten overall. 

We use this solution to secure endpoints and to have more visibility on what is happening on the endpoints.

We have two customers who are using this solution currently.

The installation should be easier and the Palo Alto pre-sales and sales should teams have more information on the product because they don't know what they are selling.

They don't know the features of the products they sell.

For example, Cortex XDR includes Cortex XDR Prevent, Cortex XDR Pro, and Cortex XDR Pro per TB. They don't know the real differences between Cortex XDR Pro and Cortex XDR Pro per TB.

Sometimes, they will tell you about features for one edition that belong to another edition. They don't seem to know what features belong to what edition.

I have been working with this solution for one month.

We are familiar with Cortex XDR Prevent and Cortex XDR Pro.

It's a stable product.

It's a scalable solution.

Technical support is okay.

The initial setup is complex. It is not easy to install.

We have been deploying this solution for a month, but we are not finished yet.

We only need one engineer for the deployment and maintenance.

I would recommend this solution to anyone who is interested in using it.

I would rate Cortex XDR a seven out of ten.

In terms of what could be improved in Cortex XDR, definitely the host insights module. The ability to kind of take a look at what applications are running on the endpoint is a new feature, but there is a lot of room for improvement there in terms of versioning and so forth.

Additionally, the dashboard could use some significant improvement, just making it more useful with more information. It has a limited amount of information right now. It is customizable, but I'd love to see a better out-of-box dashboard.

I have been working with Cortex XDR over the last year, at least.

On a scale of one to ten, I would give Cortex XDR by Palo Alto Networks an eight.

We're primarily a Palo Alto shop, and we integrate solutions in the Palo Alto ecosystem. But for firewalls and threat hunting, it's all through Cortex XDR. We also compliment the Cortex XDR product with other endpoint protection solutions, like Windows Defender, or whatever the customer is using,

Stability is a primary factor, and then there's the ease of distribution and policy management. Cortex XDR by Palo Alto Networks is very easy to work with, and we're quite happy with them.

It would be good to have a better way to search for a file within the UI. Like in SentinelOne, you can search for an arbitrary file, and in Cortex XDR, you can't. You can do it with an addendum license, but I think we could all benefit from getting it with the standard license. Because if you want to do threat hunting with this product, you have to search for files now and not wait to get a license.

I've been using Cortex XDR by Palo Alto Networks for about two years.

Cortex XDR by Palo Alto Networks is a stable solution.

We used to talk to Palo Alto support extensively, and we always had a pleasant experience and never had a problem with them.

Cortex XDR is quite easy to install. The time it takes to deploy depends on the infrastructure. We have had cases that lasted a few days and other cases where it took two to four months for a proof of concept.

Every customer has to pay for a license because it doesn't work with what you get from a managed services provider. It's quite expensive, and they can't sell it for less than 200 euros a license. It's the lowest license price we can get from them.

I would recommend Cortex XDR by Palo Alto Networks to potential users.

On a scale from one to ten, I would give Cortex XDR by Palo Alto Networks a nine.

We use Cortex XDR by Palo Alto Networks for its ability to detect based on behavior rather than simple virus scan to prevent malicious activities. We also use it to go in and white list things that are okay. This way, they won't get blocked.

The behavior-based detection feature is valuable. 

It'll help if customization was easier. It would be better than how it's now if it came out of the box using their stock set up to get it up-and-running. Then you go in, and you add more restrictive things to make it better.

I have been using Cortex XDR by Palo Alto Networks for a little over a year.

Technical support has been fine.

The initial setup isn't straightforward or complex. It's somewhere in the middle. Like 90% of the features are there out of the box. When you start doing more complex things, it becomes more complicated. For example, if we wanted to limit someone's ability to plug in and access a USB stick, we have to create a profile to do that, and that's an advanced functionality.

We did most of the deployment in-house.

On a scale from one to ten, I would give Cortex XDR by Palo Alto Networks a nine.

We are a solution provider and one of the Palo Alto products that we implement for our clients is Cortex XDR (Extended Detection and Response).

It is also known as Traps, and it is mostly used for endpoint protection. For example, when remote users want to connect to their organization using a VPN, they will be protected.

The protection offered by this product is good, as is the endpoint reporting.

Once installed, this product is easy to manage, whether it is on-premises or the cloud-based management system.

There are a lot of logs generated and an engineer has to go through all of the events to find out exactly what the bottleneck is. We do need to collect the events but this can be time-consuming. Being able to filter the events to see those that are related to the actual alert would save time spent by the engineer.

A better pricing plan would make this product more competitive.

We have been dealing with Palo Alto, including Cortex XDR for more than three years.

This is a stable product and it is good, but we will keep evaluating other products as we continue to offer this type of solution to our customers.

Cortex XDR is a scalable solution.

The technical support team is good, and we can reach them quickly and easily. However, finding a resolution might take time.

We have used Cylance in the past, although we stopped using it about three years ago.

We are currently using K7 Endpoint Protection. Unfortunately, it is not catching anything, whether it is malware or a virus.

When we first implemented this product, it was called Traps. However, I don't see any difference, other than the name. For new customers, it might be a bit difficult to install and set up. It takes perhaps eight hours to install.

I deployed this product, and I was also involved with the initial POC.

Only one admin is needed for deployment and a second person should be available to work with the users.

This is an expensive solution.

We are currently trying to evaluate ELK.

Overall, this is a good product and I can recommend it to others.

I would rate this solution an eight out of ten.

We had firewalls set up and it integrated but didn't meet with our regulations.

We were using this solution for endpoint protection.

It's a perfect solution. 

It integrates well into the environment.

I would like to see them include NDR (Network Detection Response). Then it would work well with SIEM Response. Also, if they could make an on-premises version we would definitely go with Cortes. At this time, they are not offering an on-premises solution.

We had it in our environment for two days.

It's a stable solution.

Cortex XDR by Palo Alto Networks is scalable.

The technical support was good.

We evaluated Fideles and are currently using it, as it meets the regulations and is on-premises.

We had to move away from working with Cortex XDR by Palo Alto Networks due to the regulations. They state that the logs have to be kept in Saudi Arabia. Also, the log is in the cloud, which is against the regulations. 

We chose Fidelis. They meet the regulations and they are on-premises.

We had no issues with Cortex. We were satisfied but it didn't meet with the regional regulations.

I would rate Cortex XDR by Palo Alto Networks an eight out of ten.

I primarily use this solution for my clients. I don't use the solution myself.

I can call the tweak responses or other items that the customer doesn't like very easily due to the fact that this solution is on the cloud

It collects and caches and the knowledge of machine learning from different customers to take to the cloud. It makes it better to use for everybody. It allows for quick learning and updates and can, therefore, offer zero-day malware security. This sharing of metadata helps make the solution very safe.

Even the firewalls have their signatures. It takes from different resources and takes note of everything. 

The exploits and malware technology are really good. 

It's my understanding that this solution is at end-of-life.

It's hard to use as a product. It's not easy or straightforward. Especially when I deal with a government sector or other sensitive industries. They do not accept that it's so easy to share metadata outside their organization. They prefer on-prem even if it is not as powerful due to the fact that they perceive it as being more secure.

The solution can never really be an on-premises solution based simply on the way it is set up. It needs metadata to run and improve. Having an on-premises solution would cut it off from making improvements.

The deployment is pretty hard. Competitors like Trend Micro or Symantec have features on their console that make them easier to use. This solution does not offer items that would increase its usability.

Before I moved to technical sales, I handled implementation, and I remember it being very difficult. They need to improve this aspect.

The solution provides a lot of false positives. The average amount of false positives you get is 5%. It would be great if this could be lowered.

I've been using the solution for a year and a half.

Security people usually think it's a very powerful solution. However, government teams always worry about the security of the cloud and always need to send approvals. Since this solution is not a normal endpoint, it can be a bit tricky for compliance purposes.

At the same time, it does its job. It's very good at vulnerability management.

That said, it is really not really flexible to make deployments on certain platforms. It's really complicated. Sometimes the solution falls off.

We've contacted technical support in the past and they are very good. They are usually quite capable of closing the issue for us. They're also great if we're working out a new configuration or doing a completely new implementation. We're satisfied with their level of service.

The initial setup is not straightforward. It's not that it's complex per se. It's difficult. 

The IVR needs to be reached on the outside. You need to make it to the server and that's connected to the database that communicates with the agent properly. You have to push the agents and put the sensors inside the network. 

We're an integrator; we implement this solution for our clients.

We have a partnership with Palo Alto. I'm a consultant, I'm pre-sales as a technical sales engineer. I try to show the value of any product for the customer. I don't actually use the solution myself.

The solution does not have an on-premises option. It's only available on the cloud.

For XDR new users just need to make sure they have the right policies in place. The solution does offer pre-configured policies. Organizations will want to make sure it is actually fitting them in the places where they will be working best. It's important as well that they don't make it a default selection. Users need to make sure that it's really configured and whitelisted and everything fits the organization. 

I'd rate the solution eight out of ten. I'd rate it higher, however, the deployment process is poor even though the features are decent. Competitors like Carbon Black have much easier deployments.