What is our primary use case?
We use Deel to manage our contractors, contracts, and payments. All of our contracts are managed through Deel. Deel also helps us to follow the legal procedures in each country. We have contractors all over Latin America, such as Peru, Brazil, and Mexico, so we use Deel to comply with local regulations and manage their payments. All payments are processed through Deel.
We are also using Deel to manage vacations, allowing contractors to request time off through the platform. We have evaluated using it for other tools such as one-on-one feedback, but we have not implemented that yet.
What is most valuable?
Deel was very easy to set up initially, so we did not need to involve the technical team or any other experts. We were able to connect it and start using it right away. It also has great support in case we have doubts or needs regarding the platform. Usability is definitely a strong point for Deel. We have used other software before, and they took too long to manage payments. Deel is much faster than other competitors for payment processing.
Implementation was very fast with the usability that Deel offers, which saved us a lot of time. Payment time was an issue for us, as the other platform took too long to transfer money, and Deel solved that right away. Being able to use local currencies helped us adjust to the contractors' needs.
Deel has made our contractor system possible and much easier to manage from a human resources point of view, and it has also improved the experience of our contractors. They can check their contracts, see contract details, request time off and vacations, and view their monthly payment details. It has improved the overall employee experience for us and made our life simpler regarding people and culture.
We have received feedback indicating that before Deel, contractors did not know what was paid or when it would be paid, and the money took too long to be received. With Deel, they can access the platform, check the payment date, view payment details, and see the workflow it has, which has definitely improved their employee experience, and we have received positive comments about that.
What needs improvement?
Deel has a lot of features, but I am not sure if we have been using it to its full potential. Some features are paid, and I understand that is how it works as a SaaS platform. It could be improved by having someone more in touch with clients to understand our current needs concerning feedback, one-on-one meetings, and to know about the tools we are not using yet and how Deel can solve other issues that we currently face in the company.
The interface and support have been great. We have been able to receive the help we need. Pricing could be a little more affordable for smaller companies, so that is a comment I can leave.
For how long have I used the solution?
We have been using Deel for over three years.
What do I think about the stability of the solution?
Deel is a very stable tool that is easy to use and implement.
What do I think about the scalability of the solution?
I am confident that Deel can follow us as we grow because it has done so. I have not noticed any challenges regarding the use of the tool as we scale up, so I am confident we can continue using Deel as we grow.
How are customer service and support?
Customer support has been good and fast when I have needed it. A few days were required to resolve an issue I had where I was not receiving email notifications, but the support team was always attentive and following up. It took us three days to resolve it, but they were very supportive and engaged throughout the process.
Which solution did I use previously and why did I switch?
We migrated from On top. The main reason for switching was that money was taking too long to be received. The previous tool took too long to credit money to employee accounts, while Deel is much faster for that. Additionally, Deel allows us to pay in local currency, which was not available with the previous tool.
How was the initial setup?
Deel was very easy to set up initially, so we did not need to involve the technical team or any other experts. We were able to connect it and start using it right away.
What was our ROI?
Deel has saved us time, though I am not sure how to put that in exact numbers. The people and culture team does not have to answer questions about what was paid or when it will be paid, and employees can resolve some doubts themselves. Time has definitely been saved, but I cannot provide an exact number.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been good. Implementation was very easy. For pricing, we got the basic plan, which covers managing contracts and payments, and that has been acceptable for us so far regarding pricing and fees.
What other advice do I have?
I would rate Deel a nine out of ten. I did not give it a perfect score because I do not think we are using it at its full potential. That may be due to pricing and our budgetary constraints, which limit how much we could use it, but I am not certain about that.
It is important to be aware of the costs. I am not sure if it is accessible to everyone, since the fee can be a little higher than other tools. However, if you want to invest in something that will work and solve your problems, I recommend it. I also see that Deel is growing in development, introducing new tools and products on their platform, which I appreciate because they continue looking for new solutions for our market. Overall, I would rate my experience with Deel as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.