I use the product to secure the system administrators' access to the crown jewels of the customer.
Offers a reliable platform for securing administrative access and reduces cloud maintenance overhead
What is our primary use case?
What is most valuable?
The best feature of Delinea Authentication Service, in my opinion, is that Delinea is a leader in the Gartner Magic Quadrant for PAM solutions, particularly with Secret Server, which we used, and also the Privilege Manager.
I see financial benefits and return on investment after implementing Delinea Authentication Service, especially in the cloud, because the customer doesn't have many more expensive costs in the maintenance.
What needs improvement?
I have not found many drawbacks in Delinea Authentication Service, but perhaps they could focus more on the development of the platform for all of the products. I mean, rather than having Secret Server and Privilege Manager as silos, they could have a unique platform.
In future updates of this solution, I would like to see features that other PAM vendors are adding, such as machine identities, AI, agentic security, and perhaps certificate security for Delinea.
Delinea integrates with third-party tools by having some out-of-the-box connectors, but not for all. Adding more connectors could be an evolution for the next product.
Responsiveness could be another area of improvement. They are pretty much slow to respond or perhaps I don't get the answers I want.
For how long have I used the solution?
I have been working with Delinea Authentication Service in my organization for one to one and a half years.
What do I think about the stability of the solution?
Delinea Authentication Service is a stable product.
How are customer service and support?
If I had to rate support of Delinea Authentication Service from one to ten, I would give them a six.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I worked with CyberArk and ManageEngine before Delinea.
It wasn't a switch from CyberArk to Delinea; we use both in parallel. I mean, we deliver consultant services, so we know both.
How was the initial setup?
Deploying Delinea Authentication Service was quite easy because we have experience in other PAM tools.
I spent some hours, maybe one to two days in the deployment activities, and in all the deployment process, it took some days and some weeks.
The deployment, configuration, design, and other activities were all part of the process.
What about the implementation team?
We involved two people from my side in the deployment process, myself and one of my colleagues.
What was our ROI?
I see financial benefits and return on investment after implementing Delinea Authentication Service, especially in the cloud, because the customer doesn't have many more expensive costs in the maintenance.
What's my experience with pricing, setup cost, and licensing?
I think the price is fair.
What other advice do I have?
I have experience with Delinea Authentication Service and Delinea Privileged Access Service. My feedback and opinion about Delinea Authentication Service is that I'm not using it very much in my project, so perhaps I can't give you complete information, but I can give you better information in other areas.
I do work with Delinea Authentication Service from time to time, but perhaps since a year I'm not using it as actively, so there may be some changes that I don't know about.
I'm not involved in the purchase because I do consultant services, so I don't purchase these directly.
The maintenance for Delinea Authentication Service is done automatically.
I am a Senior Consultant at Deloitte Risk Advisory, not a Senior Manager.
My company is correct in their information.
I have business relationships with Delinea as my company is a partner.
I gave this review an overall rating of eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
