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it_user1011525 - PeerSpot reviewer
Network Administrator at a engineering company with 201-500 employees
Real User
Oct 31, 2019
Good support, stable to the point where incidents have zero impact on the organization
Pros and Cons
  • "The most valuable features are the jumbo frames and the stacking."
  • "The support is just so good that there is no reason to re-evaluate because of the impact on the trust structure of operations."
  • "Scalability, especially with the power connect series is something that you have to take into account before starting the project because any changes to an ongoing project can be difficult."

What is our primary use case?

The primary use case of this solution is for storage and connectivity.

How has it helped my organization?

The support is just so good that there is no reason to re-evaluate because of the impact on the trust structure of operations. 

There has never been a recorded event, even though we have had maybe, sixty, sixty-five, or even seventy incidents on the Proactive Care interventions data that have taken place.

I can recall at least three in the last five years, with physical outages, that were recovered without any impact on the operations. 

What is most valuable?

The most valuable features are the jumbo frames and the stacking.

Proactive care is the highest level of support contract that you can have.

Everything from A to Z is better managed with Dell Support.

What needs improvement?

Scalability, especially with the power connect series is something that you have to take into account before starting the project because any changes to an ongoing project can be difficult.

Buyer's Guide
Dell PowerConnect Switches [EOL]
June 2026
Learn what your peers think about Dell PowerConnect Switches [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for eleven years.

What do I think about the stability of the solution?

This solution is 100% stable. There are no issues. There are failures, but the failures are backed up. Most of our failures have been studied by Dell Proactive Care before they even occur.

If there is an issue, like a hardware failure, then the configuration is set up in a way that there is a redundancy. The redundancy is confirmed, it's then checked and double-checked.

The impact on the operation is zero.

Usually, we don't even update them. We only apply patches to the storage switches, when they go, or when they are phased out.

That's usually the only time we do any maintenance on them, because it's such a critical factor, if the storage goes down, that has a massive impact on the environment.

Generally, there is no maintenance unless it is proactive maintenance or if there is a major fault.

What do I think about the scalability of the solution?

Scalability, especially with the power connect series is something that you have to take into account before starting the project because any changes to an ongoing project can be difficult.

The hardware has already been purchased, and the contract has already been disclosed.

Scalability is dependant on your perspective. You can add another power connector that is the same with the same details, but scalability when it comes to sizing and increasing the capacity is more difficult and more complex.

How are customer service and support?

The technical support is better than Cisco's. It's awesome and better than the others.

For the knowledge-based articles, the support web page is better designed. It is more categorized and structured.

Everything from A to Z is better managed with Dell Support.

Which solution did I use previously and why did I switch?

For LAN switching it's always been Cisco.

For LAN switches it's always been Cisco and for Storage Networks it's always been with Dell.

I have never mixed them.

How was the initial setup?

The initial setup is straightforward with complex settings. It's not as simple as taking it out of the box and assign an IP. Some parameters need to be checked.

Dell is very good at documenting, they provide best practices, and they check to see if you have applied those setting before activating the Proactive Care support contract.

Depending on the size, the deployment takes one or two days. If you have some experience it's easy and flexible.

What about the implementation team?

I would say that a client without experience could perform the setup because the command line interface is very similar to Cisco. The entry-level two thousand series are pretty straightforward. The eight thousand and higher series would require some assistance from Dell to get the latest firmware, the proper configuration, and the proper support contract.

What other advice do I have?

My advice would be to go with Proactive Care.

Proactive care is the highest level of support contract that is available or provided by Dell.

I would say it's recommended, especially for the power connector for a higher level and various switches like the eight thousand series and higher. 

My advice would be to always call for Proactive Care support contracts because they will make sure you get the best service that is available.

There is no need for improvement because they are proactively maintained by Dell themselves.

I would rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technician with 201-500 employees
Real User
Feb 7, 2019
Includes easy commands to turn everything off, but some firmware have a hard Telnet/SSH/web timeout that is really short
Pros and Cons
  • "For me, excellent, never had any issue."

    What is our primary use case?

    I've always used them as iSCSI only switches; they don't run anything else other than pure iSCSI traffic.

    How has it helped my organization?

    Once up and running they have always been rock solid, but I only use them as pure, clean iSCSI switches. I've mainly been using 1GbE, but lately, also 10GbE.

    What is most valuable?

    An easy command to turn everything off: clean, only setting jumbo frame. When we ran EqualLogic SANs, the old PowerConnect was self-configuring the ports that were connected to the EQ box.

    What needs improvement?

    I have no idea, as they have always worked rock solid for me. Some firmware have a hard Telnet/SSH/web timeout that is really short. That's sometimes annoying.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    For me, excellent, never had any issue.

    Which solution did I use previously and why did I switch?

    Brocade Fibre Channel.

    How was the initial setup?

    Easy, turn everything off, configure the jumbo frame, configure the OOB interface and you are done.

    Which other solutions did I evaluate?

    Not really, as we moved from Fibre Channel to iSCSI with an EqualLogic PS4100, and we got the switches, servers and SAN box in one package.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Dell PowerConnect Switches [EOL]
    June 2026
    Learn what your peers think about Dell PowerConnect Switches [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
    900,747 professionals have used our research since 2012.
    PeerSpot user
    Network Engineer at a tech company with 51-200 employees
    Real User
    Jul 9, 2013
    Powerconnect switch provides good performance and is comparatively cheaper.

    Pros:-

    1) Dell produces very cost effective products as compared to other well-known switch manufacturers e.g.Cisco, HP etc.

    2) Dell switches are competitively priced and are generally lower. As far as quality is concerned Dell is very reputed company &
    does not give you a chance to complain.

    3) Dell also attracts their customer with lifetime warranty and typical single-day replacement, where manufacturer such as HP
    does not gives lifetime warranty on Firmware Maintenance Updates & Cisco have limited period warranty.

    4) The graphical interface is fairly easy to use and is very similar to that of Cisco IOS & can be easily configured.

    5)Dell switches are mainly made in China, Malaysia & Taiwan in collaboration with their local company, so the spares of Dell
    switches are easy to get & comparatively cheaper as well.

    Cons:-

    1)Network switch such as Cisco 1810 is quiet in operation as compared to Powerconnect 2824 which is a bit noisier because of its
    fan and other parts which create noise.

    2)Since Cisco is well known manufacturer, so it’s easier to find a Cisco certified consultant as compared to that of other having
    experience with Dell or Juniper.

    3)Build quality & design of Cisco switches are better as compared to that of Dell.

    4)Also the technical support of Dell is very poor and needs improvement.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1266 - PeerSpot reviewer
    Network Manager at a local government with 51-200 employees
    Vendor
    Jul 23, 2012
    Great switches at an affordable price. I've never had any problems.
    Pros and Cons
    • "If you need some advanced features and reliable core networking components at an affordable price, these switches are for you."

      Valuable Features:

      Very good value. This switch has a fairly easy to use web interface. It has nice features such as VLAN, config management, and other advanced networking features. I use a 6248 as my main switch. It handles all the traffic flawlessly and has never needed to be reset in the 4 years it has been on. My whole network consists of PowerConnect switches. They do everything I need them to.

      Room for Improvement:

      I really haven't had any problems with these. I haven't used some of the more advanced features. For my small 100 node network, these switches have all the features I need.

      Other Advice:

      If you need some advanced features and reliable core networking components at an affordable price, these switches are for you. I have used them for years now and never had any problems. Sometimes I wonder how Cisco isn't losing money to companies like Dell.
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Dell PowerConnect Switches [EOL] Report and get advice and tips from experienced pros sharing their opinions.
      Updated: June 2026
      Buyer's Guide
      Download our free Dell PowerConnect Switches [EOL] Report and get advice and tips from experienced pros sharing their opinions.