What is our primary use case?
I have been using Depot in my back-end work as a cybersecurity specialist, where we configure the IAM, Identity Access Management part, for new user account creations handled by Human Resources. When they have their account, they need access to their website and magazine.
Our main use case for Depot is to secure the platform, which means we create the workflow and the roles that give other users access to their magazine and website. For us, it is really about ensuring the back-end service works smoothly, checking the health of the website to make sure everything is operational and working, and making customers happier by allowing them access to their accounts.
Here is one specific example of a workflow we set up with Depot that helped our team: imagine there is an HR person working with a new user who needs to create a magazine or website in Lille. They need access to Depot's website, so they rush to create their account, and for us, we have to create the site that allows them to access it. We create the workflow that gives them access to the entire platform while also implementing the provision policy that allows them access only to the elements they specifically need.
What is most valuable?
The best features Depot offers for our team include providing a platform where we improve Depot. Depot does not need to provide us with any information, as we are the ones who improve it, ensuring the platform works correctly and users have access.
Some particularly useful features that help me do my job more efficiently include using EBM IAM to create workflows, ensuring other teams work in directory management, such as Active Directory, while we focus on cybersecurity, and using EBM to ensure all services are working and connected.
Depot has positively impacted our organization by ensuring that everything works fully, which makes other clients really happy.
Positive outcomes since using Depot include other users appreciating the reduced number of incidents and user compliance, which makes them really happy because we work primarily in IT and support several applications users need to access.
What needs improvement?
I think Depot can be improved by updating an old website I can refer to as Cognitune, where we create and manage aspects such as new managers needing access. Improving this tool to a new version would make us really happy.
For now, updating that old tool is the main area for improvement; everything else is acceptable.
On a scale of one to ten, I rate Depot a nine.
I choose nine out of ten because, in terms of security architecture, it is really good. However, they need improvement with older servers due to storage space issues, which prevents me from giving a perfect score of ten.
For how long have I used the solution?
I have been working in my current field from 2023 until November 2015, which is almost three years and one month.
What do I think about the stability of the solution?
Depot appears stable in my experience.
What do I think about the scalability of the solution?
In terms of scalability, I believe Depot can handle growth and more users easily, although they need to work on server size to ensure efficient handling.
How are customer service and support?
Customer support for Depot is really perfect. We have tiered support in our team, and both T2 and T3 levels are really happy with the service we provide.
Which solution did I use previously and why did I switch?
We did not switch from a different solution to Depot. We are a consulting company working for Depot while also servicing other clients such as PME, Kingfisher, Costorama, and Boulanger.
What was our ROI?
I do not have information regarding return on investment with Depot since we are the team ensuring the server works fully, which means we do not use Depot for our clients. We are the clients who improve Depot.
What's my experience with pricing, setup cost, and licensing?
I do not have access to pricing or setup costs, but we have a license for the server, which includes creating licenses for any server, such as those needed for SSL.
Which other solutions did I evaluate?
Before choosing Depot, we did not evaluate other options.
What other advice do I have?
My advice for others looking into using Depot is to be patient and to trust what the IT department advises. Do not rush things, and do not give your password to anybody. I rate this solution a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other